Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Hi Martin,
Yep, that's pretty much what's happening for me as well. This started for me a 
few weeks ago and I haven't bothered to figure it out. The problem happens 
whether VoiceOver is on or not. We'll see what happens.
Best,
Slau

> On Apr 25, 2017, at 4:40 AM, Martin (Punky) Sopart <m...@cakewalker.de> wrote:
> 
> Hi Slau and list!
> 
> I'm quite fine wiht the app manager.
> But when I'm prompted to log in to my Avid accunt, the app manager and or 
> VoiceOver gets busy until I cancel the tastk.
> This happens after entering 3 digits of the Avid password.
> 
> Best! / Martin
>> -Original Message-
>> From: ptaccess@googlegroups.com [mailto:ptaccess@googlegroups.com]
>> On Behalf Of Slau Halatyn
>> Sent: Monday, April 24, 2017 7:23 PM
>> To: ptaccess@googlegroups.com
>> Subject: Re: updating plugins with Avid Application Manager
>> 
>> Hi Dónal,
>> Well, you're not the only one to have troubles. Sweetwater's engineers most
>> often encourage users to simply disable the Application Manager because so
>> many have had trouble with it. I've personally had no issues with it until 
>> only
>> very recently but, when it works, it works great. VoiceOver compatibility
>> leaves a lot to be desired but that's not even of most concern. It's when it
>> locks up, regardless of VoiceOver, and simply won't allow you to log in, 
>> that's
>> when it's a real problem. Others have experienced this quite a bit. I'd 
>> imagine
>> , or at least hope, that Avid will revamp it and fix these issues. For now, 
>> there
>> are bigger fish to fry but this is definitely a side dish.
>> Cheers,
>> Slau
>> 
>>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick <donal.fitzpatr...@dcu.ie>
>> wrote:
>>> 
>>> Hi there,
>>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report
>> anything under the mouse once I execute the move.  I had thought of the
>> off-screen issue, but not the page-down solution.  However, even after
>> executing this command multiple times, no joy.  Tis most odd indeed.
>>> 
>>> Thanks a lot,
>>> 
>>> D
>>>> On 24 Apr 2017, at 14:45, Slau Halatyn <slauhala...@gmail.com> wrote:
>>>> 
>>>> Hi Dónal,
>>>> 
>>>> Depending upon where in the physical list the item appears, it might
>> actually be off screen even though voiceOver will still read it. Since the
>> Application Manager really only responds to mouse clicks rather than default
>> actions, it's necessary to take steps to ensure things are visible when 
>> clicking.
>> Do the following:
>>>> 
>>>> If you click "Download" or "Update" and the item doesn't change and
>> nothing seems to happen, press the Page Down key on your keyboard and
>> try the mouse click again. Use VO+Shift+Space Bar to click. If it still 
>> doesn't
>> work, press Page Down again and try once more. If you happen to have a lot
>> of plug-ins in the list, it might take several page down presses. For 
>> example,
>> if there's an update to the White Boost plug-in, it's definitely going to be 
>> a
>> few pages down. This all depends on your screen size and resolution, of
>> course. Hope that helps.
>>>> 
>>>> Slau
>>>> 
>>>>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick <donal.fitzpatr...@dcu.ie>
>> wrote:
>>>>> 
>>>>> Hi all,
>>>>> 
>>>>> I'm having an issue downloading updates to plugins using the Avid
>> Application manager.  I am showing several updates, however when I try to
>> activate the "update" UI control nothing happens.  In order to activate, I 
>> have
>> tried when iLok is connected, and disconnected, to the USB port.  The actions
>> I have used to "press" the update button are:
>>>>> 
>>>>> 1. vo-space;
>>>>> 2. routing mouse to the "update" text, and clicking with voiceover;
>>>>> 3. Routing keyboard to the "update" control, and then using both space
>> and Enter to try to activate.
>>>>> 
>>>>> Nothing happens at all.  Has anyone a workaround for this?
>>>>> 
>>>>> Many thanks,
>>>>> 
>>>>> Dónal
>>>>> 
>>>>> Séanadh Ríomhphoist/Email Disclaimer
>>>>> 
>>>>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is
>> lena úsáid ag an seolaí ag

RE: updating plugins with Avid Application Manager

[Martin (Punky) Sopart]

Hi Slau and list!

I'm quite fine wiht the app manager.
But when I'm prompted to log in to my Avid accunt, the app manager and or 
VoiceOver gets busy until I cancel the tastk.
This happens after entering 3 digits of the Avid password.

Best! / Martin
> -Original Message-
> From: ptaccess@googlegroups.com [mailto:ptaccess@googlegroups.com]
> On Behalf Of Slau Halatyn
> Sent: Monday, April 24, 2017 7:23 PM
> To: ptaccess@googlegroups.com
> Subject: Re: updating plugins with Avid Application Manager
> 
> Hi Dónal,
> Well, you're not the only one to have troubles. Sweetwater's engineers most
> often encourage users to simply disable the Application Manager because so
> many have had trouble with it. I've personally had no issues with it until 
> only
> very recently but, when it works, it works great. VoiceOver compatibility
> leaves a lot to be desired but that's not even of most concern. It's when it
> locks up, regardless of VoiceOver, and simply won't allow you to log in, 
> that's
> when it's a real problem. Others have experienced this quite a bit. I'd 
> imagine
> , or at least hope, that Avid will revamp it and fix these issues. For now, 
> there
> are bigger fish to fry but this is definitely a side dish.
> Cheers,
> Slau
> 
> > On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick <donal.fitzpatr...@dcu.ie>
> wrote:
> >
> > Hi there,
> > Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report
> anything under the mouse once I execute the move.  I had thought of the
> off-screen issue, but not the page-down solution.  However, even after
> executing this command multiple times, no joy.  Tis most odd indeed.
> >
> > Thanks a lot,
> >
> > D
> >> On 24 Apr 2017, at 14:45, Slau Halatyn <slauhala...@gmail.com> wrote:
> >>
> >> Hi Dónal,
> >>
> >> Depending upon where in the physical list the item appears, it might
> actually be off screen even though voiceOver will still read it. Since the
> Application Manager really only responds to mouse clicks rather than default
> actions, it's necessary to take steps to ensure things are visible when 
> clicking.
> Do the following:
> >>
> >> If you click "Download" or "Update" and the item doesn't change and
> nothing seems to happen, press the Page Down key on your keyboard and
> try the mouse click again. Use VO+Shift+Space Bar to click. If it still 
> doesn't
> work, press Page Down again and try once more. If you happen to have a lot
> of plug-ins in the list, it might take several page down presses. For example,
> if there's an update to the White Boost plug-in, it's definitely going to be a
> few pages down. This all depends on your screen size and resolution, of
> course. Hope that helps.
> >>
> >> Slau
> >>
> >>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick <donal.fitzpatr...@dcu.ie>
> wrote:
> >>>
> >>> Hi all,
> >>>
> >>> I'm having an issue downloading updates to plugins using the Avid
> Application manager.  I am showing several updates, however when I try to
> activate the "update" UI control nothing happens.  In order to activate, I 
> have
> tried when iLok is connected, and disconnected, to the USB port.  The actions
> I have used to "press" the update button are:
> >>>
> >>> 1. vo-space;
> >>> 2. routing mouse to the "update" text, and clicking with voiceover;
> >>> 3. Routing keyboard to the "update" control, and then using both space
> and Enter to try to activate.
> >>>
> >>> Nothing happens at all.  Has anyone a workaround for this?
> >>>
> >>> Many thanks,
> >>>
> >>> Dónal
> >>>
> >>> Séanadh Ríomhphoist/Email Disclaimer
> >>>
> >>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is
> lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh anseo.
> >>>
> >>> This e-mail and any files transmitted with it are confidential and are
> intended solely for use by the addressee. Read more here.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> --
> >>> You received this message because you are subscribed to the Google
> Groups "Pro Tools Accessibility" group.
> >>> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptaccess+unsubscr...@googlegroups.com.
> >>> For more options, visit https://groups.google.

Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Hi John,
Feel free to reach out off list and I can help you sort it out. Yes, it's not 
something that you have to deal with often but, I assure you, it's smooth once 
you have the hang of it.
Best,
Slau

> On Apr 24, 2017, at 5:35 PM, John Covici  wrote:
> 
> No, I really did mean the ilock license manager.  I could not sign in,
> or anything else using voiceover.  I think I  have it set to remember
> my credentials, I will have to check, and thank goodness I don't have
> to do this very often.
> 
> On Mon, 24 Apr 2017 16:44:08 -0400,
> Slau Halatyn wrote:
>> 
>> Hi John,
>> I'm assuming you're referring to the Application Manager rather than the 
>> iLok License Manager.
>> Slau
>> 
>>> On Apr 24, 2017, at 3:59 PM, John Covici  wrote:
>>> 
>>> I have found that program completely inaccessible and had to get eye
>>> balls whenever I use it, thank goodness not too often.
>>> 
>>> On Mon, 24 Apr 2017 13:35:09 -0400,
>>> Donal Fitzpatrick wrote:
 
 Hi Slau,
 
 Yup I've had the login issues until a recent update.  I've now disabled it 
 completely.  On a related topic: how are you finding the iLok license 
 manager these days?  I still find it a challenge, I have to say.
 
 Regards,
 
 Dónal
> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
> 
> Hi Dónal,
> Well, you're not the only one to have troubles. Sweetwater's engineers 
> most often encourage users to simply disable the Application Manager 
> because so many have had trouble with it. I've personally had no issues 
> with it until only very recently but, when it works, it works great. 
> VoiceOver compatibility leaves a lot to be desired but that's not even of 
> most concern. It's when it locks up, regardless of VoiceOver, and simply 
> won't allow you to log in, that's when it's a real problem. Others have 
> experienced this quite a bit. I'd imagine , or at least hope, that Avid 
> will revamp it and fix these issues. For now, there are bigger fish to 
> fry but this is definitely a side dish.
> Cheers,
> Slau
> 
>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick 
>>  wrote:
>> 
>> Hi there,
>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>> anything under the mouse once I execute the move.  I had thought of the 
>> off-screen issue, but not the page-down solution.  However, even after 
>> executing this command multiple times, no joy.  Tis most odd indeed.
>> 
>> Thanks a lot,
>> 
>> D
>>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
>>> 
>>> Hi Dónal,
>>> 
>>> Depending upon where in the physical list the item appears, it might 
>>> actually be off screen even though voiceOver will still read it. Since 
>>> the Application Manager really only responds to mouse clicks rather 
>>> than default actions, it's necessary to take steps to ensure things are 
>>> visible when clicking. Do the following:
>>> 
>>> If you click "Download" or "Update" and the item doesn't change and 
>>> nothing seems to happen, press the Page Down key on your keyboard and 
>>> try the mouse click again. Use VO+Shift+Space Bar to click. If it still 
>>> doesn't work, press Page Down again and try once more. If you happen to 
>>> have a lot of plug-ins in the list, it might take several page down 
>>> presses. For example, if there's an update to the White Boost plug-in, 
>>> it's definitely going to be a few pages down. This all depends on your 
>>> screen size and resolution, of course. Hope that helps.
>>> 
>>> Slau
>>> 
 On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick 
  wrote:
 
 Hi all,
 
 I'm having an issue downloading updates to plugins using the Avid 
 Application manager.  I am showing several updates, however when I try 
 to activate the "update" UI control nothing happens.  In order to 
 activate, I have tried when iLok is connected, and disconnected, to 
 the USB port.  The actions I have used to "press" the update button 
 are:
 
 1. vo-space;
 2. routing mouse to the "update" text, and clicking with voiceover;
 3. Routing keyboard to the "update" control, and then using both space 
 and Enter to try to activate.
 
 Nothing happens at all.  Has anyone a workaround for this?
 
 Many thanks,
 
 Dónal
 
 Séanadh Ríomhphoist/Email Disclaimer
 
 Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
 lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh 
 anseo. 
 
 This e-mail and any files 

Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Yep, it's written in QT. Let me know if there's anything I can do to help. 
Cheers!

> On Apr 24, 2017, at 4:45 PM, Donal Fitzpatrick  
> wrote:
> 
> Hi Slau,
> 
> Yup, I've played around with it a bit.  It looks like it's built on qT, or 
> one of those cross-platform UI frameworks in which case they've done very 
> very very well to make it as usable as they have.
> 
> Cheers,
> Dónal
>> On 24 Apr 2017, at 21:42, Slau Halatyn  wrote:
>> 
>> Hi Dónal,
>> 
>> My experience with the iLok License Manager has been extremely consistent. 
>> For what it's worth, it's not, strictly speaking, a Mac application and is 
>> fully cross-platform between Windows and Mac. The instructions in the user 
>> manual as well as my demo both suggest that, for best results, one should 
>> navigate using the built-in keyboard shortcuts and the arrow keys. In 
>> dialogs, the Tab key is the best way to navigate through the controls. To 
>> select the appropriate iLok, press Command-l to select a location then press 
>> the down arrow. By default, the first selected option will be your local 
>> computer. Pressing the down arrow again will move through the list. Whether 
>> your iLok is connected or not, it will show up in the list and will be 
>> identified as either being connected or not. If the message says that the 
>> connected iLok belongs to another account, you're not logged into your 
>> account. If that's the case, one thing I'd suggest, if you haven't already 
>> done so, is to log in and make sure you check the option to remember the 
>> user name and password. You might need to choose "Sign Out" from the File 
>> menu to help restore defaults. The point is, you want to get to the dialog 
>> where you sign in and enter the correct info and check the checkbox and sign 
>> in. From there on in, any time you launch the iLok License Manager, all you 
>> have to do is wait for the application to launch and then press Return and 
>> you'll be logged in. It really works flawlessly. Yes, it's not the perfect 
>> user experience but it absolutely works reliably and consistently. If you'd 
>> like, contact me off list and I can help ensure that you are able to use it 
>> consistently.
>> 
>> Cheers,
>> Slau
>> 
>>> On Apr 24, 2017, at 2:38 PM, Donal Fitzpatrick  
>>> wrote:
>>> 
>>> hi Slau,
>>> 
>>> OH the behaviour is more or less as it was, it's just choosing the wrong 
>>> iLok for me and I see no way to change it.  In other words, the one 
>>> selected in the application isn't the one connected to the device.
>>> 
>>> I'd also comment that from a User Experience perspective, it's very 
>>> inconsistent with general Mac guidelines.  Sorry, occupational hazard 
>>> there; I'm more of a human computer interaction person, than a professional 
>>> musician/music producer.
>>> 
>>> Cheers,
>>> 
>>> Dónal
 On 24 Apr 2017, at 19:16, Slau Halatyn  wrote:
 
 Hi Dónal,
 
 I've seen no issues with the iLok License Manager. In fact, it has never 
 changed behavior. What issue are you having?
 
 Slau
 
> On Apr 24, 2017, at 1:35 PM, Donal Fitzpatrick  
> wrote:
> 
> Hi Slau,
> 
> Yup I've had the login issues until a recent update.  I've now disabled 
> it completely.  On a related topic: how are you finding the iLok license 
> manager these days?  I still find it a challenge, I have to say.
> 
> Regards,
> 
> Dónal
>> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
>> 
>> Hi Dónal,
>> Well, you're not the only one to have troubles. Sweetwater's engineers 
>> most often encourage users to simply disable the Application Manager 
>> because so many have had trouble with it. I've personally had no issues 
>> with it until only very recently but, when it works, it works great. 
>> VoiceOver compatibility leaves a lot to be desired but that's not even 
>> of most concern. It's when it locks up, regardless of VoiceOver, and 
>> simply won't allow you to log in, that's when it's a real problem. 
>> Others have experienced this quite a bit. I'd imagine , or at least 
>> hope, that Avid will revamp it and fix these issues. For now, there are 
>> bigger fish to fry but this is definitely a side dish.
>> Cheers,
>> Slau
>> 
>>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick 
>>>  wrote:
>>> 
>>> Hi there,
>>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>>> anything under the mouse once I execute the move.  I had thought of the 
>>> off-screen issue, but not the page-down solution.  However, even after 
>>> executing this command multiple times, no joy.  Tis most odd indeed.
>>> 
>>> Thanks a lot,
>>> 
>>> D
 On 24 Apr 2017, at 14:45, Slau Halatyn 

Re: updating plugins with Avid Application Manager

[John Covici]

No, I really did mean the ilock license manager.  I could not sign in,
or anything else using voiceover.  I think I  have it set to remember
my credentials, I will have to check, and thank goodness I don't have
to do this very often.

On Mon, 24 Apr 2017 16:44:08 -0400,
Slau Halatyn wrote:
> 
> Hi John,
> I'm assuming you're referring to the Application Manager rather than the iLok 
> License Manager.
> Slau
> 
> > On Apr 24, 2017, at 3:59 PM, John Covici  wrote:
> > 
> > I have found that program completely inaccessible and had to get eye
> > balls whenever I use it, thank goodness not too often.
> > 
> > On Mon, 24 Apr 2017 13:35:09 -0400,
> > Donal Fitzpatrick wrote:
> >> 
> >> Hi Slau,
> >> 
> >> Yup I've had the login issues until a recent update.  I've now disabled it 
> >> completely.  On a related topic: how are you finding the iLok license 
> >> manager these days?  I still find it a challenge, I have to say.
> >> 
> >> Regards,
> >> 
> >> Dónal
> >>> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
> >>> 
> >>> Hi Dónal,
> >>> Well, you're not the only one to have troubles. Sweetwater's engineers 
> >>> most often encourage users to simply disable the Application Manager 
> >>> because so many have had trouble with it. I've personally had no issues 
> >>> with it until only very recently but, when it works, it works great. 
> >>> VoiceOver compatibility leaves a lot to be desired but that's not even of 
> >>> most concern. It's when it locks up, regardless of VoiceOver, and simply 
> >>> won't allow you to log in, that's when it's a real problem. Others have 
> >>> experienced this quite a bit. I'd imagine , or at least hope, that Avid 
> >>> will revamp it and fix these issues. For now, there are bigger fish to 
> >>> fry but this is definitely a side dish.
> >>> Cheers,
> >>> Slau
> >>> 
>  On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick 
>   wrote:
>  
>  Hi there,
>  Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>  anything under the mouse once I execute the move.  I had thought of the 
>  off-screen issue, but not the page-down solution.  However, even after 
>  executing this command multiple times, no joy.  Tis most odd indeed.
>  
>  Thanks a lot,
>  
>  D
> > On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
> > 
> > Hi Dónal,
> > 
> > Depending upon where in the physical list the item appears, it might 
> > actually be off screen even though voiceOver will still read it. Since 
> > the Application Manager really only responds to mouse clicks rather 
> > than default actions, it's necessary to take steps to ensure things are 
> > visible when clicking. Do the following:
> > 
> > If you click "Download" or "Update" and the item doesn't change and 
> > nothing seems to happen, press the Page Down key on your keyboard and 
> > try the mouse click again. Use VO+Shift+Space Bar to click. If it still 
> > doesn't work, press Page Down again and try once more. If you happen to 
> > have a lot of plug-ins in the list, it might take several page down 
> > presses. For example, if there's an update to the White Boost plug-in, 
> > it's definitely going to be a few pages down. This all depends on your 
> > screen size and resolution, of course. Hope that helps.
> > 
> > Slau
> > 
> >> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick 
> >>  wrote:
> >> 
> >> Hi all,
> >> 
> >> I'm having an issue downloading updates to plugins using the Avid 
> >> Application manager.  I am showing several updates, however when I try 
> >> to activate the "update" UI control nothing happens.  In order to 
> >> activate, I have tried when iLok is connected, and disconnected, to 
> >> the USB port.  The actions I have used to "press" the update button 
> >> are:
> >> 
> >> 1. vo-space;
> >> 2. routing mouse to the "update" text, and clicking with voiceover;
> >> 3. Routing keyboard to the "update" control, and then using both space 
> >> and Enter to try to activate.
> >> 
> >> Nothing happens at all.  Has anyone a workaround for this?
> >> 
> >> Many thanks,
> >> 
> >> Dónal
> >> 
> >> Séanadh Ríomhphoist/Email Disclaimer
> >> 
> >> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
> >> lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh 
> >> anseo. 
> >> 
> >> This e-mail and any files transmitted with it are confidential and are 
> >> intended solely for use by the addressee. Read more here.
> >> 
> >> 
> >> 
> >> 
> >> 
> >> 
> >> 
> >> -- 
> >> You received this message because you are subscribed to the Google 
> >> Groups "Pro Tools 

Re: updating plugins with Avid Application Manager

[Donal Fitzpatrick]

Hi Slau,

Yup, I've played around with it a bit.  It looks like it's built on qT, or one 
of those cross-platform UI frameworks in which case they've done very very very 
well to make it as usable as they have.

Cheers,
Dónal
> On 24 Apr 2017, at 21:42, Slau Halatyn  wrote:
> 
> Hi Dónal,
> 
> My experience with the iLok License Manager has been extremely consistent. 
> For what it's worth, it's not, strictly speaking, a Mac application and is 
> fully cross-platform between Windows and Mac. The instructions in the user 
> manual as well as my demo both suggest that, for best results, one should 
> navigate using the built-in keyboard shortcuts and the arrow keys. In 
> dialogs, the Tab key is the best way to navigate through the controls. To 
> select the appropriate iLok, press Command-l to select a location then press 
> the down arrow. By default, the first selected option will be your local 
> computer. Pressing the down arrow again will move through the list. Whether 
> your iLok is connected or not, it will show up in the list and will be 
> identified as either being connected or not. If the message says that the 
> connected iLok belongs to another account, you're not logged into your 
> account. If that's the case, one thing I'd suggest, if you haven't already 
> done so, is to log in and make sure you check the option to remember the user 
> name and password. You might need to choose "Sign Out" from the File menu to 
> help restore defaults. The point is, you want to get to the dialog where you 
> sign in and enter the correct info and check the checkbox and sign in. From 
> there on in, any time you launch the iLok License Manager, all you have to do 
> is wait for the application to launch and then press Return and you'll be 
> logged in. It really works flawlessly. Yes, it's not the perfect user 
> experience but it absolutely works reliably and consistently. If you'd like, 
> contact me off list and I can help ensure that you are able to use it 
> consistently.
> 
> Cheers,
> Slau
> 
>> On Apr 24, 2017, at 2:38 PM, Donal Fitzpatrick  
>> wrote:
>> 
>> hi Slau,
>> 
>> OH the behaviour is more or less as it was, it's just choosing the wrong 
>> iLok for me and I see no way to change it.  In other words, the one selected 
>> in the application isn't the one connected to the device.
>> 
>> I'd also comment that from a User Experience perspective, it's very 
>> inconsistent with general Mac guidelines.  Sorry, occupational hazard there; 
>> I'm more of a human computer interaction person, than a professional 
>> musician/music producer.
>> 
>> Cheers,
>> 
>> Dónal
>>> On 24 Apr 2017, at 19:16, Slau Halatyn  wrote:
>>> 
>>> Hi Dónal,
>>> 
>>> I've seen no issues with the iLok License Manager. In fact, it has never 
>>> changed behavior. What issue are you having?
>>> 
>>> Slau
>>> 
 On Apr 24, 2017, at 1:35 PM, Donal Fitzpatrick  
 wrote:
 
 Hi Slau,
 
 Yup I've had the login issues until a recent update.  I've now disabled it 
 completely.  On a related topic: how are you finding the iLok license 
 manager these days?  I still find it a challenge, I have to say.
 
 Regards,
 
 Dónal
> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
> 
> Hi Dónal,
> Well, you're not the only one to have troubles. Sweetwater's engineers 
> most often encourage users to simply disable the Application Manager 
> because so many have had trouble with it. I've personally had no issues 
> with it until only very recently but, when it works, it works great. 
> VoiceOver compatibility leaves a lot to be desired but that's not even of 
> most concern. It's when it locks up, regardless of VoiceOver, and simply 
> won't allow you to log in, that's when it's a real problem. Others have 
> experienced this quite a bit. I'd imagine , or at least hope, that Avid 
> will revamp it and fix these issues. For now, there are bigger fish to 
> fry but this is definitely a side dish.
> Cheers,
> Slau
> 
>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick 
>>  wrote:
>> 
>> Hi there,
>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>> anything under the mouse once I execute the move.  I had thought of the 
>> off-screen issue, but not the page-down solution.  However, even after 
>> executing this command multiple times, no joy.  Tis most odd indeed.
>> 
>> Thanks a lot,
>> 
>> D
>>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
>>> 
>>> Hi Dónal,
>>> 
>>> Depending upon where in the physical list the item appears, it might 
>>> actually be off screen even though voiceOver will still read it. Since 
>>> the Application Manager really only responds to mouse 

Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Hi John,
I'm assuming you're referring to the Application Manager rather than the iLok 
License Manager.
Slau

> On Apr 24, 2017, at 3:59 PM, John Covici  wrote:
> 
> I have found that program completely inaccessible and had to get eye
> balls whenever I use it, thank goodness not too often.
> 
> On Mon, 24 Apr 2017 13:35:09 -0400,
> Donal Fitzpatrick wrote:
>> 
>> Hi Slau,
>> 
>> Yup I've had the login issues until a recent update.  I've now disabled it 
>> completely.  On a related topic: how are you finding the iLok license 
>> manager these days?  I still find it a challenge, I have to say.
>> 
>> Regards,
>> 
>> Dónal
>>> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
>>> 
>>> Hi Dónal,
>>> Well, you're not the only one to have troubles. Sweetwater's engineers most 
>>> often encourage users to simply disable the Application Manager because so 
>>> many have had trouble with it. I've personally had no issues with it until 
>>> only very recently but, when it works, it works great. VoiceOver 
>>> compatibility leaves a lot to be desired but that's not even of most 
>>> concern. It's when it locks up, regardless of VoiceOver, and simply won't 
>>> allow you to log in, that's when it's a real problem. Others have 
>>> experienced this quite a bit. I'd imagine , or at least hope, that Avid 
>>> will revamp it and fix these issues. For now, there are bigger fish to fry 
>>> but this is definitely a side dish.
>>> Cheers,
>>> Slau
>>> 
 On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick  
 wrote:
 
 Hi there,
 Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
 anything under the mouse once I execute the move.  I had thought of the 
 off-screen issue, but not the page-down solution.  However, even after 
 executing this command multiple times, no joy.  Tis most odd indeed.
 
 Thanks a lot,
 
 D
> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
> 
> Hi Dónal,
> 
> Depending upon where in the physical list the item appears, it might 
> actually be off screen even though voiceOver will still read it. Since 
> the Application Manager really only responds to mouse clicks rather than 
> default actions, it's necessary to take steps to ensure things are 
> visible when clicking. Do the following:
> 
> If you click "Download" or "Update" and the item doesn't change and 
> nothing seems to happen, press the Page Down key on your keyboard and try 
> the mouse click again. Use VO+Shift+Space Bar to click. If it still 
> doesn't work, press Page Down again and try once more. If you happen to 
> have a lot of plug-ins in the list, it might take several page down 
> presses. For example, if there's an update to the White Boost plug-in, 
> it's definitely going to be a few pages down. This all depends on your 
> screen size and resolution, of course. Hope that helps.
> 
> Slau
> 
>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick 
>>  wrote:
>> 
>> Hi all,
>> 
>> I'm having an issue downloading updates to plugins using the Avid 
>> Application manager.  I am showing several updates, however when I try 
>> to activate the "update" UI control nothing happens.  In order to 
>> activate, I have tried when iLok is connected, and disconnected, to the 
>> USB port.  The actions I have used to "press" the update button are:
>> 
>> 1. vo-space;
>> 2. routing mouse to the "update" text, and clicking with voiceover;
>> 3. Routing keyboard to the "update" control, and then using both space 
>> and Enter to try to activate.
>> 
>> Nothing happens at all.  Has anyone a workaround for this?
>> 
>> Many thanks,
>> 
>> Dónal
>> 
>> Séanadh Ríomhphoist/Email Disclaimer
>> 
>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
>> lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh 
>> anseo. 
>> 
>> This e-mail and any files transmitted with it are confidential and are 
>> intended solely for use by the addressee. Read more here.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -- 
>> You received this message because you are subscribed to the Google 
>> Groups "Pro Tools Accessibility" group.
>> To unsubscribe from this group and stop receiving emails from it, send 
>> an email to ptaccess+unsubscr...@googlegroups.com.
>> For more options, visit https://groups.google.com/d/optout.
> 
> 
> -- 
> You received this message because you are subscribed to a topic in the 
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> https://groups.google.com/d/topic/ptaccess/dcltQpV4rRc/unsubscribe.
> To unsubscribe from this group 

Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Hi Dónal,

My experience with the iLok License Manager has been extremely consistent. For 
what it's worth, it's not, strictly speaking, a Mac application and is fully 
cross-platform between Windows and Mac. The instructions in the user manual as 
well as my demo both suggest that, for best results, one should navigate using 
the built-in keyboard shortcuts and the arrow keys. In dialogs, the Tab key is 
the best way to navigate through the controls. To select the appropriate iLok, 
press Command-l to select a location then press the down arrow. By default, the 
first selected option will be your local computer. Pressing the down arrow 
again will move through the list. Whether your iLok is connected or not, it 
will show up in the list and will be identified as either being connected or 
not. If the message says that the connected iLok belongs to another account, 
you're not logged into your account. If that's the case, one thing I'd suggest, 
if you haven't already done so, is to log in and make sure you check the option 
to remember the user name and password. You might need to choose "Sign Out" 
from the File menu to help restore defaults. The point is, you want to get to 
the dialog where you sign in and enter the correct info and check the checkbox 
and sign in. From there on in, any time you launch the iLok License Manager, 
all you have to do is wait for the application to launch and then press Return 
and you'll be logged in. It really works flawlessly. Yes, it's not the perfect 
user experience but it absolutely works reliably and consistently. If you'd 
like, contact me off list and I can help ensure that you are able to use it 
consistently.

Cheers,
Slau

> On Apr 24, 2017, at 2:38 PM, Donal Fitzpatrick  
> wrote:
> 
> hi Slau,
> 
> OH the behaviour is more or less as it was, it's just choosing the wrong iLok 
> for me and I see no way to change it.  In other words, the one selected in 
> the application isn't the one connected to the device.
> 
> I'd also comment that from a User Experience perspective, it's very 
> inconsistent with general Mac guidelines.  Sorry, occupational hazard there; 
> I'm more of a human computer interaction person, than a professional 
> musician/music producer.
> 
> Cheers,
> 
> Dónal
>> On 24 Apr 2017, at 19:16, Slau Halatyn  wrote:
>> 
>> Hi Dónal,
>> 
>> I've seen no issues with the iLok License Manager. In fact, it has never 
>> changed behavior. What issue are you having?
>> 
>> Slau
>> 
>>> On Apr 24, 2017, at 1:35 PM, Donal Fitzpatrick  
>>> wrote:
>>> 
>>> Hi Slau,
>>> 
>>> Yup I've had the login issues until a recent update.  I've now disabled it 
>>> completely.  On a related topic: how are you finding the iLok license 
>>> manager these days?  I still find it a challenge, I have to say.
>>> 
>>> Regards,
>>> 
>>> Dónal
 On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
 
 Hi Dónal,
 Well, you're not the only one to have troubles. Sweetwater's engineers 
 most often encourage users to simply disable the Application Manager 
 because so many have had trouble with it. I've personally had no issues 
 with it until only very recently but, when it works, it works great. 
 VoiceOver compatibility leaves a lot to be desired but that's not even of 
 most concern. It's when it locks up, regardless of VoiceOver, and simply 
 won't allow you to log in, that's when it's a real problem. Others have 
 experienced this quite a bit. I'd imagine , or at least hope, that Avid 
 will revamp it and fix these issues. For now, there are bigger fish to fry 
 but this is definitely a side dish.
 Cheers,
 Slau
 
> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick 
>  wrote:
> 
> Hi there,
> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
> anything under the mouse once I execute the move.  I had thought of the 
> off-screen issue, but not the page-down solution.  However, even after 
> executing this command multiple times, no joy.  Tis most odd indeed.
> 
> Thanks a lot,
> 
> D
>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
>> 
>> Hi Dónal,
>> 
>> Depending upon where in the physical list the item appears, it might 
>> actually be off screen even though voiceOver will still read it. Since 
>> the Application Manager really only responds to mouse clicks rather than 
>> default actions, it's necessary to take steps to ensure things are 
>> visible when clicking. Do the following:
>> 
>> If you click "Download" or "Update" and the item doesn't change and 
>> nothing seems to happen, press the Page Down key on your keyboard and 
>> try the mouse click again. Use VO+Shift+Space Bar to click. If it still 
>> doesn't work, press Page Down again and try 

Re: updating plugins with Avid Application Manager

[John Covici]

I have found that program completely inaccessible and had to get eye
balls whenever I use it, thank goodness not too often.

On Mon, 24 Apr 2017 13:35:09 -0400,
Donal Fitzpatrick wrote:
> 
> Hi Slau,
> 
> Yup I've had the login issues until a recent update.  I've now disabled it 
> completely.  On a related topic: how are you finding the iLok license manager 
> these days?  I still find it a challenge, I have to say.
> 
> Regards,
> 
> Dónal
> > On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
> > 
> > Hi Dónal,
> > Well, you're not the only one to have troubles. Sweetwater's engineers most 
> > often encourage users to simply disable the Application Manager because so 
> > many have had trouble with it. I've personally had no issues with it until 
> > only very recently but, when it works, it works great. VoiceOver 
> > compatibility leaves a lot to be desired but that's not even of most 
> > concern. It's when it locks up, regardless of VoiceOver, and simply won't 
> > allow you to log in, that's when it's a real problem. Others have 
> > experienced this quite a bit. I'd imagine , or at least hope, that Avid 
> > will revamp it and fix these issues. For now, there are bigger fish to fry 
> > but this is definitely a side dish.
> > Cheers,
> > Slau
> > 
> >> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick  
> >> wrote:
> >> 
> >> Hi there,
> >> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
> >> anything under the mouse once I execute the move.  I had thought of the 
> >> off-screen issue, but not the page-down solution.  However, even after 
> >> executing this command multiple times, no joy.  Tis most odd indeed.
> >> 
> >> Thanks a lot,
> >> 
> >> D
> >>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
> >>> 
> >>> Hi Dónal,
> >>> 
> >>> Depending upon where in the physical list the item appears, it might 
> >>> actually be off screen even though voiceOver will still read it. Since 
> >>> the Application Manager really only responds to mouse clicks rather than 
> >>> default actions, it's necessary to take steps to ensure things are 
> >>> visible when clicking. Do the following:
> >>> 
> >>> If you click "Download" or "Update" and the item doesn't change and 
> >>> nothing seems to happen, press the Page Down key on your keyboard and try 
> >>> the mouse click again. Use VO+Shift+Space Bar to click. If it still 
> >>> doesn't work, press Page Down again and try once more. If you happen to 
> >>> have a lot of plug-ins in the list, it might take several page down 
> >>> presses. For example, if there's an update to the White Boost plug-in, 
> >>> it's definitely going to be a few pages down. This all depends on your 
> >>> screen size and resolution, of course. Hope that helps.
> >>> 
> >>> Slau
> >>> 
>  On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick 
>   wrote:
>  
>  Hi all,
>  
>  I'm having an issue downloading updates to plugins using the Avid 
>  Application manager.  I am showing several updates, however when I try 
>  to activate the "update" UI control nothing happens.  In order to 
>  activate, I have tried when iLok is connected, and disconnected, to the 
>  USB port.  The actions I have used to "press" the update button are:
>  
>  1. vo-space;
>  2. routing mouse to the "update" text, and clicking with voiceover;
>  3. Routing keyboard to the "update" control, and then using both space 
>  and Enter to try to activate.
>  
>  Nothing happens at all.  Has anyone a workaround for this?
>  
>  Many thanks,
>  
>  Dónal
>  
>  Séanadh Ríomhphoist/Email Disclaimer
>  
>  Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
>  lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh 
>  anseo. 
>  
>  This e-mail and any files transmitted with it are confidential and are 
>  intended solely for use by the addressee. Read more here.
>  
>  
>  
>  
>  
>  
>  
>  -- 
>  You received this message because you are subscribed to the Google 
>  Groups "Pro Tools Accessibility" group.
>  To unsubscribe from this group and stop receiving emails from it, send 
>  an email to ptaccess+unsubscr...@googlegroups.com.
>  For more options, visit https://groups.google.com/d/optout.
> >>> 
> >>> 
> >>> -- 
> >>> You received this message because you are subscribed to a topic in the 
> >>> Google Groups "Pro Tools Accessibility" group.
> >>> To unsubscribe from this topic, visit 
> >>> https://groups.google.com/d/topic/ptaccess/dcltQpV4rRc/unsubscribe.
> >>> To unsubscribe from this group and all its topics, send an email to 
> >>> ptaccess+unsubscr...@googlegroups.com.
> >>> For more options, visit https://groups.google.com/d/optout.
> >> 
> >> 
> >> -- 
> >> 
> >> 
> >> 
> >> 
> >> *Séanadh 

Re: updating plugins with Avid Application Manager

[Donal Fitzpatrick]

hi Slau,

OH the behaviour is more or less as it was, it's just choosing the wrong iLok 
for me and I see no way to change it.  In other words, the one selected in the 
application isn't the one connected to the device.

I'd also comment that from a User Experience perspective, it's very 
inconsistent with general Mac guidelines.  Sorry, occupational hazard there; 
I'm more of a human computer interaction person, than a professional 
musician/music producer.

Cheers,

Dónal
> On 24 Apr 2017, at 19:16, Slau Halatyn  wrote:
> 
> Hi Dónal,
> 
> I've seen no issues with the iLok License Manager. In fact, it has never 
> changed behavior. What issue are you having?
> 
> Slau
> 
>> On Apr 24, 2017, at 1:35 PM, Donal Fitzpatrick  
>> wrote:
>> 
>> Hi Slau,
>> 
>> Yup I've had the login issues until a recent update.  I've now disabled it 
>> completely.  On a related topic: how are you finding the iLok license 
>> manager these days?  I still find it a challenge, I have to say.
>> 
>> Regards,
>> 
>> Dónal
>>> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
>>> 
>>> Hi Dónal,
>>> Well, you're not the only one to have troubles. Sweetwater's engineers most 
>>> often encourage users to simply disable the Application Manager because so 
>>> many have had trouble with it. I've personally had no issues with it until 
>>> only very recently but, when it works, it works great. VoiceOver 
>>> compatibility leaves a lot to be desired but that's not even of most 
>>> concern. It's when it locks up, regardless of VoiceOver, and simply won't 
>>> allow you to log in, that's when it's a real problem. Others have 
>>> experienced this quite a bit. I'd imagine , or at least hope, that Avid 
>>> will revamp it and fix these issues. For now, there are bigger fish to fry 
>>> but this is definitely a side dish.
>>> Cheers,
>>> Slau
>>> 
 On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick  
 wrote:
 
 Hi there,
 Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
 anything under the mouse once I execute the move.  I had thought of the 
 off-screen issue, but not the page-down solution.  However, even after 
 executing this command multiple times, no joy.  Tis most odd indeed.
 
 Thanks a lot,
 
 D
> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
> 
> Hi Dónal,
> 
> Depending upon where in the physical list the item appears, it might 
> actually be off screen even though voiceOver will still read it. Since 
> the Application Manager really only responds to mouse clicks rather than 
> default actions, it's necessary to take steps to ensure things are 
> visible when clicking. Do the following:
> 
> If you click "Download" or "Update" and the item doesn't change and 
> nothing seems to happen, press the Page Down key on your keyboard and try 
> the mouse click again. Use VO+Shift+Space Bar to click. If it still 
> doesn't work, press Page Down again and try once more. If you happen to 
> have a lot of plug-ins in the list, it might take several page down 
> presses. For example, if there's an update to the White Boost plug-in, 
> it's definitely going to be a few pages down. This all depends on your 
> screen size and resolution, of course. Hope that helps.
> 
> Slau
> 
>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick 
>>  wrote:
>> 
>> Hi all,
>> 
>> I'm having an issue downloading updates to plugins using the Avid 
>> Application manager.  I am showing several updates, however when I try 
>> to activate the "update" UI control nothing happens.  In order to 
>> activate, I have tried when iLok is connected, and disconnected, to the 
>> USB port.  The actions I have used to "press" the update button are:
>> 
>> 1. vo-space;
>> 2. routing mouse to the "update" text, and clicking with voiceover;
>> 3. Routing keyboard to the "update" control, and then using both space 
>> and Enter to try to activate.
>> 
>> Nothing happens at all.  Has anyone a workaround for this?
>> 
>> Many thanks,
>> 
>> Dónal
>> 
>> Séanadh Ríomhphoist/Email Disclaimer
>> 
>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
>> lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh 
>> anseo. 
>> 
>> This e-mail and any files transmitted with it are confidential and are 
>> intended solely for use by the addressee. Read more here.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -- 
>> You received this message because you are subscribed to the Google 
>> Groups "Pro Tools Accessibility" group.
>> To unsubscribe from this group and stop receiving emails from it, send 
>> an email to 

Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Hi Dónal,

I've seen no issues with the iLok License Manager. In fact, it has never 
changed behavior. What issue are you having?

Slau

> On Apr 24, 2017, at 1:35 PM, Donal Fitzpatrick  
> wrote:
> 
> Hi Slau,
> 
> Yup I've had the login issues until a recent update.  I've now disabled it 
> completely.  On a related topic: how are you finding the iLok license manager 
> these days?  I still find it a challenge, I have to say.
> 
> Regards,
> 
> Dónal
>> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
>> 
>> Hi Dónal,
>> Well, you're not the only one to have troubles. Sweetwater's engineers most 
>> often encourage users to simply disable the Application Manager because so 
>> many have had trouble with it. I've personally had no issues with it until 
>> only very recently but, when it works, it works great. VoiceOver 
>> compatibility leaves a lot to be desired but that's not even of most 
>> concern. It's when it locks up, regardless of VoiceOver, and simply won't 
>> allow you to log in, that's when it's a real problem. Others have 
>> experienced this quite a bit. I'd imagine , or at least hope, that Avid will 
>> revamp it and fix these issues. For now, there are bigger fish to fry but 
>> this is definitely a side dish.
>> Cheers,
>> Slau
>> 
>>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick  
>>> wrote:
>>> 
>>> Hi there,
>>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>>> anything under the mouse once I execute the move.  I had thought of the 
>>> off-screen issue, but not the page-down solution.  However, even after 
>>> executing this command multiple times, no joy.  Tis most odd indeed.
>>> 
>>> Thanks a lot,
>>> 
>>> D
 On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
 
 Hi Dónal,
 
 Depending upon where in the physical list the item appears, it might 
 actually be off screen even though voiceOver will still read it. Since the 
 Application Manager really only responds to mouse clicks rather than 
 default actions, it's necessary to take steps to ensure things are visible 
 when clicking. Do the following:
 
 If you click "Download" or "Update" and the item doesn't change and 
 nothing seems to happen, press the Page Down key on your keyboard and try 
 the mouse click again. Use VO+Shift+Space Bar to click. If it still 
 doesn't work, press Page Down again and try once more. If you happen to 
 have a lot of plug-ins in the list, it might take several page down 
 presses. For example, if there's an update to the White Boost plug-in, 
 it's definitely going to be a few pages down. This all depends on your 
 screen size and resolution, of course. Hope that helps.
 
 Slau
 
> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
> wrote:
> 
> Hi all,
> 
> I'm having an issue downloading updates to plugins using the Avid 
> Application manager.  I am showing several updates, however when I try to 
> activate the "update" UI control nothing happens.  In order to activate, 
> I have tried when iLok is connected, and disconnected, to the USB port.  
> The actions I have used to "press" the update button are:
> 
> 1. vo-space;
> 2. routing mouse to the "update" text, and clicking with voiceover;
> 3. Routing keyboard to the "update" control, and then using both space 
> and Enter to try to activate.
> 
> Nothing happens at all.  Has anyone a workaround for this?
> 
> Many thanks,
> 
> Dónal
> 
> Séanadh Ríomhphoist/Email Disclaimer
> 
> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
> lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh 
> anseo. 
> 
> This e-mail and any files transmitted with it are confidential and are 
> intended solely for use by the addressee. Read more here.
> 
> 
> 
> 
> 
> 
> 
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Pro Tools Accessibility" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to ptaccess+unsubscr...@googlegroups.com.
> For more options, visit https://groups.google.com/d/optout.
 
 
 -- 
 You received this message because you are subscribed to a topic in the 
 Google Groups "Pro Tools Accessibility" group.
 To unsubscribe from this topic, visit 
 https://groups.google.com/d/topic/ptaccess/dcltQpV4rRc/unsubscribe.
 To unsubscribe from this group and all its topics, send an email to 
 ptaccess+unsubscr...@googlegroups.com.
 For more options, visit https://groups.google.com/d/optout.
>>> 
>>> 
>>> -- 
>>> 
>>> 
>>> 
>>> 
>>> *Séanadh Ríomhphoist/Email DisclaimerTá an ríomhphost seo agus aon chomhad 
>>> a 

Re: updating plugins with Avid Application Manager

[Donal Fitzpatrick]

Hi Slau,

Yup I've had the login issues until a recent update.  I've now disabled it 
completely.  On a related topic: how are you finding the iLok license manager 
these days?  I still find it a challenge, I have to say.

Regards,

Dónal
> On 24 Apr 2017, at 18:23, Slau Halatyn  wrote:
> 
> Hi Dónal,
> Well, you're not the only one to have troubles. Sweetwater's engineers most 
> often encourage users to simply disable the Application Manager because so 
> many have had trouble with it. I've personally had no issues with it until 
> only very recently but, when it works, it works great. VoiceOver 
> compatibility leaves a lot to be desired but that's not even of most concern. 
> It's when it locks up, regardless of VoiceOver, and simply won't allow you to 
> log in, that's when it's a real problem. Others have experienced this quite a 
> bit. I'd imagine , or at least hope, that Avid will revamp it and fix these 
> issues. For now, there are bigger fish to fry but this is definitely a side 
> dish.
> Cheers,
> Slau
> 
>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick  
>> wrote:
>> 
>> Hi there,
>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>> anything under the mouse once I execute the move.  I had thought of the 
>> off-screen issue, but not the page-down solution.  However, even after 
>> executing this command multiple times, no joy.  Tis most odd indeed.
>> 
>> Thanks a lot,
>> 
>> D
>>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
>>> 
>>> Hi Dónal,
>>> 
>>> Depending upon where in the physical list the item appears, it might 
>>> actually be off screen even though voiceOver will still read it. Since the 
>>> Application Manager really only responds to mouse clicks rather than 
>>> default actions, it's necessary to take steps to ensure things are visible 
>>> when clicking. Do the following:
>>> 
>>> If you click "Download" or "Update" and the item doesn't change and nothing 
>>> seems to happen, press the Page Down key on your keyboard and try the mouse 
>>> click again. Use VO+Shift+Space Bar to click. If it still doesn't work, 
>>> press Page Down again and try once more. If you happen to have a lot of 
>>> plug-ins in the list, it might take several page down presses. For example, 
>>> if there's an update to the White Boost plug-in, it's definitely going to 
>>> be a few pages down. This all depends on your screen size and resolution, 
>>> of course. Hope that helps.
>>> 
>>> Slau
>>> 
 On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
 wrote:
 
 Hi all,
 
 I'm having an issue downloading updates to plugins using the Avid 
 Application manager.  I am showing several updates, however when I try to 
 activate the "update" UI control nothing happens.  In order to activate, I 
 have tried when iLok is connected, and disconnected, to the USB port.  The 
 actions I have used to "press" the update button are:
 
 1. vo-space;
 2. routing mouse to the "update" text, and clicking with voiceover;
 3. Routing keyboard to the "update" control, and then using both space and 
 Enter to try to activate.
 
 Nothing happens at all.  Has anyone a workaround for this?
 
 Many thanks,
 
 Dónal
 
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Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Hi Dónal,
Well, you're not the only one to have troubles. Sweetwater's engineers most 
often encourage users to simply disable the Application Manager because so many 
have had trouble with it. I've personally had no issues with it until only very 
recently but, when it works, it works great. VoiceOver compatibility leaves a 
lot to be desired but that's not even of most concern. It's when it locks up, 
regardless of VoiceOver, and simply won't allow you to log in, that's when it's 
a real problem. Others have experienced this quite a bit. I'd imagine , or at 
least hope, that Avid will revamp it and fix these issues. For now, there are 
bigger fish to fry but this is definitely a side dish.
Cheers,
Slau

> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick  
> wrote:
> 
> Hi there,
> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
> anything under the mouse once I execute the move.  I had thought of the 
> off-screen issue, but not the page-down solution.  However, even after 
> executing this command multiple times, no joy.  Tis most odd indeed.
> 
> Thanks a lot,
> 
> D
>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
>> 
>> Hi Dónal,
>> 
>> Depending upon where in the physical list the item appears, it might 
>> actually be off screen even though voiceOver will still read it. Since the 
>> Application Manager really only responds to mouse clicks rather than default 
>> actions, it's necessary to take steps to ensure things are visible when 
>> clicking. Do the following:
>> 
>> If you click "Download" or "Update" and the item doesn't change and nothing 
>> seems to happen, press the Page Down key on your keyboard and try the mouse 
>> click again. Use VO+Shift+Space Bar to click. If it still doesn't work, 
>> press Page Down again and try once more. If you happen to have a lot of 
>> plug-ins in the list, it might take several page down presses. For example, 
>> if there's an update to the White Boost plug-in, it's definitely going to be 
>> a few pages down. This all depends on your screen size and resolution, of 
>> course. Hope that helps.
>> 
>> Slau
>> 
>>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
>>> wrote:
>>> 
>>> Hi all,
>>> 
>>> I'm having an issue downloading updates to plugins using the Avid 
>>> Application manager.  I am showing several updates, however when I try to 
>>> activate the "update" UI control nothing happens.  In order to activate, I 
>>> have tried when iLok is connected, and disconnected, to the USB port.  The 
>>> actions I have used to "press" the update button are:
>>> 
>>> 1. vo-space;
>>> 2. routing mouse to the "update" text, and clicking with voiceover;
>>> 3. Routing keyboard to the "update" control, and then using both space and 
>>> Enter to try to activate.
>>> 
>>> Nothing happens at all.  Has anyone a workaround for this?
>>> 
>>> Many thanks,
>>> 
>>> Dónal
>>> 
>>> Séanadh Ríomhphoist/Email Disclaimer
>>> 
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Re: updating plugins with Avid Application Manager

[Donal Fitzpatrick]

Chuck,
The suggestion to just ring Avid worked a charm.  They had it sorted in 5 
minutes.  I guess I'll be renewing my support/upgrade plan then. *smile*

All the best,

Dónal
> On 24 Apr 2017, at 16:27, CHUCK REICHEL  
> wrote:
> 
> Hi Donal,
> Its worse than a 4 year old!
> At least after a while the 4 year old will go to sleep!
> One of the first things I do after a new up date is to disable the "app 
> manager"! :(
> Since I'm paying for my HD subscription why not use it! :)
> I've got music to record not wrestle with soft ware thats not Apple VoiceOver 
> compliant yet!
> Talk soon
> Chuck
> 
> 
> On Apr 24, 2017, at 10:16 AM, Donal Fitzpatrick wrote:
> 
>> Hi Chuck,
>> 
>> Perfectly happy to do that.  It's weird, none of the standard cursor routing 
>> keystrokes will bring either the mouse or keyboard to where I want them to 
>> go.  This thing reminds me of my four-year old:  It has a mind of its own, 
>> and takes some serious pressure to do what it's tole. :)
>> 
>> Cheers,
>> 
>> Dónal
>>> On 24 Apr 2017, at 15:14, CHUCK REICHEL  
>>> wrote:
>>> 
>>> Hi Donal,
>>> The app manager is sad to say the least! :(
>>> Almost every "beta teem" conference call I bring this up but still no joy!
>>> If you have an Avid support plan I suggest you call them and have them do 
>>> it for you to save time!
>>> This will bring this issue up again from your having to call and let Avid 
>>> know its broke! :)
>>> HTH
>>> Chuck
>>> 
>>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick wrote:
>>> 
 Hi there,
 Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
 anything under the mouse once I execute the move.  I had thought of the 
 off-screen issue, but not the page-down solution.  However, even after 
 executing this command multiple times, no joy.  Tis most odd indeed.
 
 Thanks a lot,
 
 D
> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
> 
> Hi Dónal,
> 
> Depending upon where in the physical list the item appears, it might 
> actually be off screen even though voiceOver will still read it. Since 
> the Application Manager really only responds to mouse clicks rather than 
> default actions, it's necessary to take steps to ensure things are 
> visible when clicking. Do the following:
> 
> If you click "Download" or "Update" and the item doesn't change and 
> nothing seems to happen, press the Page Down key on your keyboard and try 
> the mouse click again. Use VO+Shift+Space Bar to click. If it still 
> doesn't work, press Page Down again and try once more. If you happen to 
> have a lot of plug-ins in the list, it might take several page down 
> presses. For example, if there's an update to the White Boost plug-in, 
> it's definitely going to be a few pages down. This all depends on your 
> screen size and resolution, of course. Hope that helps.
> 
> Slau
> 
>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick 
>>  wrote:
>> 
>> Hi all,
>> 
>> I'm having an issue downloading updates to plugins using the Avid 
>> Application manager.  I am showing several updates, however when I try 
>> to activate the "update" UI control nothing happens.  In order to 
>> activate, I have tried when iLok is connected, and disconnected, to the 
>> USB port.  The actions I have used to "press" the update button are:
>> 
>> 1. vo-space;
>> 2. routing mouse to the "update" text, and clicking with voiceover;
>> 3. Routing keyboard to the "update" control, and then using both space 
>> and Enter to try to activate.
>> 
>> Nothing happens at all.  Has anyone a workaround for this?
>> 
>> Many thanks,
>> 
>> Dónal
>> 
>> Séanadh Ríomhphoist/Email Disclaimer
>> 
>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
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>> anseo. 
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>> intended solely for use by the addressee. Read more here.
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Re: updating plugins with Avid Application Manager

[CHUCK REICHEL]

Hi Donal,
Its worse than a 4 year old!
At least after a while the 4 year old will go to sleep!
One of the first things I do after a new up date is to disable the "app 
manager"! :(
Since I'm paying for my HD subscription why not use it! :)
I've got music to record not wrestle with soft ware thats not Apple VoiceOver 
compliant yet!
Talk soon
Chuck
 

On Apr 24, 2017, at 10:16 AM, Donal Fitzpatrick wrote:

> Hi Chuck,
> 
> Perfectly happy to do that.  It's weird, none of the standard cursor routing 
> keystrokes will bring either the mouse or keyboard to where I want them to 
> go.  This thing reminds me of my four-year old:  It has a mind of its own, 
> and takes some serious pressure to do what it's tole. :)
> 
> Cheers,
> 
> Dónal
>> On 24 Apr 2017, at 15:14, CHUCK REICHEL  
>> wrote:
>> 
>> Hi Donal,
>> The app manager is sad to say the least! :(
>> Almost every "beta teem" conference call I bring this up but still no joy!
>> If you have an Avid support plan I suggest you call them and have them do it 
>> for you to save time!
>> This will bring this issue up again from your having to call and let Avid 
>> know its broke! :)
>> HTH
>> Chuck
>> 
>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick wrote:
>> 
>>> Hi there,
>>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>>> anything under the mouse once I execute the move.  I had thought of the 
>>> off-screen issue, but not the page-down solution.  However, even after 
>>> executing this command multiple times, no joy.  Tis most odd indeed.
>>> 
>>> Thanks a lot,
>>> 
>>> D
 On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
 
 Hi Dónal,
 
 Depending upon where in the physical list the item appears, it might 
 actually be off screen even though voiceOver will still read it. Since the 
 Application Manager really only responds to mouse clicks rather than 
 default actions, it's necessary to take steps to ensure things are visible 
 when clicking. Do the following:
 
 If you click "Download" or "Update" and the item doesn't change and 
 nothing seems to happen, press the Page Down key on your keyboard and try 
 the mouse click again. Use VO+Shift+Space Bar to click. If it still 
 doesn't work, press Page Down again and try once more. If you happen to 
 have a lot of plug-ins in the list, it might take several page down 
 presses. For example, if there's an update to the White Boost plug-in, 
 it's definitely going to be a few pages down. This all depends on your 
 screen size and resolution, of course. Hope that helps.
 
 Slau
 
> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
> wrote:
> 
> Hi all,
> 
> I'm having an issue downloading updates to plugins using the Avid 
> Application manager.  I am showing several updates, however when I try to 
> activate the "update" UI control nothing happens.  In order to activate, 
> I have tried when iLok is connected, and disconnected, to the USB port.  
> The actions I have used to "press" the update button are:
> 
> 1. vo-space;
> 2. routing mouse to the "update" text, and clicking with voiceover;
> 3. Routing keyboard to the "update" control, and then using both space 
> and Enter to try to activate.
> 
> Nothing happens at all.  Has anyone a workaround for this?
> 
> Many thanks,
> 
> Dónal
> 
> Séanadh Ríomhphoist/Email Disclaimer
> 
> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is 
> lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh 
> anseo. 
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> This e-mail and any files transmitted with it are confidential and are 
> intended solely for use by the addressee. Read more here.
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>>> 

Re: updating plugins with Avid Application Manager

[Donal Fitzpatrick]

Hi Chuck,

Perfectly happy to do that.  It's weird, none of the standard cursor routing 
keystrokes will bring either the mouse or keyboard to where I want them to go.  
This thing reminds me of my four-year old:  It has a mind of its own, and takes 
some serious pressure to do what it's tole. :)

Cheers,

Dónal
> On 24 Apr 2017, at 15:14, CHUCK REICHEL  
> wrote:
> 
> Hi Donal,
> The app manager is sad to say the least! :(
> Almost every "beta teem" conference call I bring this up but still no joy!
> If you have an Avid support plan I suggest you call them and have them do it 
> for you to save time!
> This will bring this issue up again from your having to call and let Avid 
> know its broke! :)
> HTH
> Chuck
> 
> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick wrote:
> 
>> Hi there,
>> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
>> anything under the mouse once I execute the move.  I had thought of the 
>> off-screen issue, but not the page-down solution.  However, even after 
>> executing this command multiple times, no joy.  Tis most odd indeed.
>> 
>> Thanks a lot,
>> 
>> D
>>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
>>> 
>>> Hi Dónal,
>>> 
>>> Depending upon where in the physical list the item appears, it might 
>>> actually be off screen even though voiceOver will still read it. Since the 
>>> Application Manager really only responds to mouse clicks rather than 
>>> default actions, it's necessary to take steps to ensure things are visible 
>>> when clicking. Do the following:
>>> 
>>> If you click "Download" or "Update" and the item doesn't change and nothing 
>>> seems to happen, press the Page Down key on your keyboard and try the mouse 
>>> click again. Use VO+Shift+Space Bar to click. If it still doesn't work, 
>>> press Page Down again and try once more. If you happen to have a lot of 
>>> plug-ins in the list, it might take several page down presses. For example, 
>>> if there's an update to the White Boost plug-in, it's definitely going to 
>>> be a few pages down. This all depends on your screen size and resolution, 
>>> of course. Hope that helps.
>>> 
>>> Slau
>>> 
 On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
 wrote:
 
 Hi all,
 
 I'm having an issue downloading updates to plugins using the Avid 
 Application manager.  I am showing several updates, however when I try to 
 activate the "update" UI control nothing happens.  In order to activate, I 
 have tried when iLok is connected, and disconnected, to the USB port.  The 
 actions I have used to "press" the update button are:
 
 1. vo-space;
 2. routing mouse to the "update" text, and clicking with voiceover;
 3. Routing keyboard to the "update" control, and then using both space and 
 Enter to try to activate.
 
 Nothing happens at all.  Has anyone a workaround for this?
 
 Many thanks,
 
 Dónal
 
 Séanadh Ríomhphoist/Email Disclaimer
 
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 anseo. 
 
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Re: updating plugins with Avid Application Manager

[CHUCK REICHEL]

Hi Donal,
The app manager is sad to say the least! :(
Almost every "beta teem" conference call I bring this up but still no joy!
If you have an Avid support plan I suggest you call them and have them do it 
for you to save time!
This will bring this issue up again from your having to call and let Avid know 
its broke! :)
HTH
Chuck

On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick wrote:

> Hi there,
> Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report 
> anything under the mouse once I execute the move.  I had thought of the 
> off-screen issue, but not the page-down solution.  However, even after 
> executing this command multiple times, no joy.  Tis most odd indeed.
> 
> Thanks a lot,
> 
> D
>> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
>> 
>> Hi Dónal,
>> 
>> Depending upon where in the physical list the item appears, it might 
>> actually be off screen even though voiceOver will still read it. Since the 
>> Application Manager really only responds to mouse clicks rather than default 
>> actions, it's necessary to take steps to ensure things are visible when 
>> clicking. Do the following:
>> 
>> If you click "Download" or "Update" and the item doesn't change and nothing 
>> seems to happen, press the Page Down key on your keyboard and try the mouse 
>> click again. Use VO+Shift+Space Bar to click. If it still doesn't work, 
>> press Page Down again and try once more. If you happen to have a lot of 
>> plug-ins in the list, it might take several page down presses. For example, 
>> if there's an update to the White Boost plug-in, it's definitely going to be 
>> a few pages down. This all depends on your screen size and resolution, of 
>> course. Hope that helps.
>> 
>> Slau
>> 
>>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
>>> wrote:
>>> 
>>> Hi all,
>>> 
>>> I'm having an issue downloading updates to plugins using the Avid 
>>> Application manager.  I am showing several updates, however when I try to 
>>> activate the "update" UI control nothing happens.  In order to activate, I 
>>> have tried when iLok is connected, and disconnected, to the USB port.  The 
>>> actions I have used to "press" the update button are:
>>> 
>>> 1. vo-space;
>>> 2. routing mouse to the "update" text, and clicking with voiceover;
>>> 3. Routing keyboard to the "update" control, and then using both space and 
>>> Enter to try to activate.
>>> 
>>> Nothing happens at all.  Has anyone a workaround for this?
>>> 
>>> Many thanks,
>>> 
>>> Dónal
>>> 
>>> Séanadh Ríomhphoist/Email Disclaimer
>>> 
>>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is lena 
>>> úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh anseo. 
>>> 
>>> This e-mail and any files transmitted with it are confidential and are 
>>> intended solely for use by the addressee. Read more here.
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
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>>> "Pro Tools Accessibility" group.
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Re: updating plugins with Avid Application Manager

[Donal Fitzpatrick]

Hi there,
Sadly, no joy with that whatsoever.  Interestingly, VO doesn't report anything 
under the mouse once I execute the move.  I had thought of the off-screen 
issue, but not the page-down solution.  However, even after executing this 
command multiple times, no joy.  Tis most odd indeed.

Thanks a lot,

D
> On 24 Apr 2017, at 14:45, Slau Halatyn  wrote:
> 
> Hi Dónal,
> 
> Depending upon where in the physical list the item appears, it might actually 
> be off screen even though voiceOver will still read it. Since the Application 
> Manager really only responds to mouse clicks rather than default actions, 
> it's necessary to take steps to ensure things are visible when clicking. Do 
> the following:
> 
> If you click "Download" or "Update" and the item doesn't change and nothing 
> seems to happen, press the Page Down key on your keyboard and try the mouse 
> click again. Use VO+Shift+Space Bar to click. If it still doesn't work, press 
> Page Down again and try once more. If you happen to have a lot of plug-ins in 
> the list, it might take several page down presses. For example, if there's an 
> update to the White Boost plug-in, it's definitely going to be a few pages 
> down. This all depends on your screen size and resolution, of course. Hope 
> that helps.
> 
> Slau
> 
>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
>> wrote:
>> 
>> Hi all,
>> 
>> I'm having an issue downloading updates to plugins using the Avid 
>> Application manager.  I am showing several updates, however when I try to 
>> activate the "update" UI control nothing happens.  In order to activate, I 
>> have tried when iLok is connected, and disconnected, to the USB port.  The 
>> actions I have used to "press" the update button are:
>> 
>> 1. vo-space;
>> 2. routing mouse to the "update" text, and clicking with voiceover;
>> 3. Routing keyboard to the "update" control, and then using both space and 
>> Enter to try to activate.
>> 
>> Nothing happens at all.  Has anyone a workaround for this?
>> 
>> Many thanks,
>> 
>> Dónal
>> 
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Re: updating plugins with Avid Application Manager

[Slau Halatyn]

Hi Dónal,

Depending upon where in the physical list the item appears, it might actually 
be off screen even though voiceOver will still read it. Since the Application 
Manager really only responds to mouse clicks rather than default actions, it's 
necessary to take steps to ensure things are visible when clicking. Do the 
following:

If you click "Download" or "Update" and the item doesn't change and nothing 
seems to happen, press the Page Down key on your keyboard and try the mouse 
click again. Use VO+Shift+Space Bar to click. If it still doesn't work, press 
Page Down again and try once more. If you happen to have a lot of plug-ins in 
the list, it might take several page down presses. For example, if there's an 
update to the White Boost plug-in, it's definitely going to be a few pages 
down. This all depends on your screen size and resolution, of course. Hope that 
helps.

Slau

> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick  
> wrote:
> 
> Hi all,
> 
> I'm having an issue downloading updates to plugins using the Avid Application 
> manager.  I am showing several updates, however when I try to activate the 
> "update" UI control nothing happens.  In order to activate, I have tried when 
> iLok is connected, and disconnected, to the USB port.  The actions I have 
> used to "press" the update button are:
> 
> 1. vo-space;
> 2. routing mouse to the "update" text, and clicking with voiceover;
> 3. Routing keyboard to the "update" control, and then using both space and 
> Enter to try to activate.
> 
> Nothing happens at all.  Has anyone a workaround for this?
> 
> Many thanks,
> 
> Dónal
> 
> Séanadh Ríomhphoist/Email Disclaimer
> 
> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is lena 
> úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh anseo.  
> 
> This e-mail and any files transmitted with it are confidential and are 
> intended solely for use by the addressee. Read more here. 
> 
> 
> 
> 
> 
>    
>  
>  
> 
> 
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> You received this message because you are subscribed to the Google Groups 
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> To unsubscribe from this group and stop receiving emails from it, send an 
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