Re: Advice on bug 122346

2013-05-29 Thread Edwin Sharp
Vielen Dank! :)

On Wed, May 29, 2013, at 21:02, Regina Henschel wrote:
> Hi Edwin,
> 
> Edwin Sharp schrieb:
> > Hi
> >
> > A weird situation I can not fathom - please help:
> >
> > Printer is not recognized in AOO, other applications print OK.
> >
> > Reset user profile doesn't help.
> >
> 
> It is possible, that something is wrong with the installation of the 
> printer. He should use the original driver from the manufacturer of the 
> printer. If there are drivers in several languages, the user should use 
> the English one. It it possible to "install" the printer twice, but of 
> cause the user can delete the printer before installing it again. It is 
> not necessary to make it the default printer.
> 
> All that is in XP not in AOO.
> 
> Kind regards
> Regina
> 
> 
> 
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Re: Advice on bug 122346

2013-05-29 Thread Regina Henschel

Hi Edwin,

Edwin Sharp schrieb:

Hi

A weird situation I can not fathom - please help:

Printer is not recognized in AOO, other applications print OK.

Reset user profile doesn't help.



It is possible, that something is wrong with the installation of the 
printer. He should use the original driver from the manufacturer of the 
printer. If there are drivers in several languages, the user should use 
the English one. It it possible to "install" the printer twice, but of 
cause the user can delete the printer before installing it again. It is 
not necessary to make it the default printer.


All that is in XP not in AOO.

Kind regards
Regina



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Advice on bug 122346

2013-05-29 Thread Edwin Sharp
Hi

A weird situation I can not fathom - please help:

Printer is not recognized in AOO, other applications print OK.

Reset user profile doesn't help.

Thank you.