Re: [Qgis-developer] bug stats
Il 16/12/2011 22:19, Andreas Neumann ha scritto: and often bugs are fixed without showing up in the bug tracker or mailinglist. I often mailed/phoned to Marco and Jürgen and they fixed things quickly without it showing up on the bug tracker. Maybe I am lazy when discussing things on phone/mail, but small things can easily be fixed this way. Sorry, it was kind of a joke, not meant to offend anybody. Of course there is a lot of activity going on outside the tracker, as it is reasonable. All the best. -- Paolo Cavallini - Faunalia www.faunalia.eu Full contact details at www.faunalia.eu/pc ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
Il 17/12/2011 04:23, Ramon Andiñach ha scritto: 3. People get grumpy about duplicate bugs. Trying to work out if the bug has been reported before is painful. (and has been discussed recently) Yes, I think we should smooth up the process. I also find it painful to find open bugs (and with growing numbers, this will only be increasingly difficult if we do not find some solution). All the best. -- Paolo Cavallini - Faunalia www.faunalia.eu Full contact details at www.faunalia.eu/pc ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
Il 17/12/2011 09:07, Paolo Cavallini ha scritto: Sorry, it was kind of a joke, not meant to offend anybody. More seriously, I think we are reporting a large share of tickets just because (besides dedication to the project) we constantly give courses to hundreds of people, so we are exposed to a variety of uses and misuses, and this makes easier to spot new issues. All the best. -- Paolo Cavallini - Faunalia www.faunalia.eu Full contact details at www.faunalia.eu/pc ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
2011/12/17 Paolo Cavallini cavall...@faunalia.it: Il 17/12/2011 04:23, Ramon Andiñach ha scritto: 3. People get grumpy about duplicate bugs. Trying to work out if the bug has been reported before is painful. (and has been discussed recently) Yes, I think we should smooth up the process. I also find it painful to find open bugs (and with growing numbers, this will only be increasingly difficult if we do not find some solution). Maybe as starting point we can create more strict rules for tickets? [0] [0] http://hub.qgis.org/wiki/quantum-gis/Tickets_workflow -- Alexander Bruy ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
Il 17/12/2011 12:23, Nathan Woodrow ha scritto: What searching problems do you have Paolo? Can we fix it if Redmine is open source? I would like to have a proper search interface, filtering for components, etc. This has been discussed, and there is a ticket open on redmine on this. Thanks. -- Paolo Cavallini - Faunalia www.faunalia.eu Full contact details at www.faunalia.eu/pc ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
Hi Paolo, Am Samstag, 17. Dezember 2011, 12.34:04 schrieb Paolo Cavallini: Il 17/12/2011 12:23, Nathan Woodrow ha scritto: What searching problems do you have Paolo? Can we fix it if Redmine is open source? I would like to have a proper search interface, filtering for components, etc. This has been discussed, and there is a ticket open on redmine on this. Thanks. I'm not aware of a ticket about filtering. It's very easy to create and save combined filters for components, etc. Besides the main search interface you can also create filters is by clicking on a link on the Issues Summary page. Pirmin -- Pirmin Kalberer Sourcepole - Linux Open Source Solutions http://www.sourcepole.com ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
On 12/16/2011 10:16 AM, Paolo Cavallini wrote: Hi all. Looking at the redmine stats, I think one good thing for the project would be to shoot Faunalia down: me and Giovanni Manghi alone opened about 20% of all tickets still open (14% of the total). Are we unlucky, or are other users lazy? All the best. One way to think about it is by dividing up the potential bug reporters into groups: * People with bugs who have no idea what's wrong and never ask * People with bugs who ask on the mailing lists * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker, who also know what to report and don't fear messing up on a bug report or 2, have the time to adequately gather bug info and are not core coders * Core coders If I had to guess as to the % of users in each of those categories: 70% 23% 5% 2% 0.1% So yes, lazy is a factor but not the only one. We should think about how to make finding existing reports easier, better docs on how to deal with errors for new/normal users, etc. More organized bug hunts to train bug hunters (I plan to do one at some pt). Thanks, Alex PS: I've experienced several issue where I didn't have time to go back and try to repeat it in a way that would provide meaningful information. For example, getting debug info on windows is not straightforward at all but that is a huge segment of the user base. ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
and often bugs are fixed without showing up in the bug tracker or mailinglist. I often mailed/phoned to Marco and Jürgen and they fixed things quickly without it showing up on the bug tracker. Maybe I am lazy when discussing things on phone/mail, but small things can easily be fixed this way. Andreas On 12/16/2011 08:33 PM, Alex Mandel wrote: On 12/16/2011 10:16 AM, Paolo Cavallini wrote: Hi all. Looking at the redmine stats, I think one good thing for the project would be to shoot Faunalia down: me and Giovanni Manghi alone opened about 20% of all tickets still open (14% of the total). Are we unlucky, or are other users lazy? All the best. One way to think about it is by dividing up the potential bug reporters into groups: * People with bugs who have no idea what's wrong and never ask * People with bugs who ask on the mailing lists * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker, who also know what to report and don't fear messing up on a bug report or 2, have the time to adequately gather bug info and are not core coders * Core coders If I had to guess as to the % of users in each of those categories: 70% 23% 5% 2% 0.1% So yes, lazy is a factor but not the only one. We should think about how to make finding existing reports easier, better docs on how to deal with errors for new/normal users, etc. More organized bug hunts to train bug hunters (I plan to do one at some pt). Thanks, Alex PS: I've experienced several issue where I didn't have time to go back and try to repeat it in a way that would provide meaningful information. For example, getting debug info on windows is not straightforward at all but that is a huge segment of the user base. ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
Re: [Qgis-developer] bug stats
On 17/12/2011, at 03:33 , Alex Mandel wrote: On 12/16/2011 10:16 AM, Paolo Cavallini wrote: Hi all. Looking at the redmine stats, I think one good thing for the project would be to shoot Faunalia down: me and Giovanni Manghi alone opened about 20% of all tickets still open (14% of the total). Are we unlucky, or are other users lazy? All the best. One way to think about it is by dividing up the potential bug reporters into groups: * People with bugs who have no idea what's wrong and never ask * People with bugs who ask on the mailing lists * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker * People with bugs who already are up on the mailing list traffic and know how to use the bug tracker, who also know what to report and don't fear messing up on a bug report or 2, have the time to adequately gather bug info and are not core coders * Core coders If I had to guess as to the % of users in each of those categories: 70% 23% 5% 2% 0.1% So yes, lazy is a factor but not the only one. We should think about how to make finding existing reports easier, better docs on how to deal with errors for new/normal users, etc. More organized bug hunts to train bug hunters (I plan to do one at some pt). I think I fall into the middle group. The things that slow me down or stop me filing more are. 1. I'd like to know someone else has it first. So if it really bugs me, I usually ask on the list first. I do this because a) Often I'm just plain doing it wrong. b) Often it's something that happens on just one of the computers I'm supervising but not on any other computer in the known universe. (For instance on 1 of our computers we have something like Augus's georefrencer problem, *sometimes*, but not on any other computers.) 2. Trying to work out what's going on so as to say something useful. (I'm really a user, and not an admin. It takes me a bit longer to figure things out). 3. People get grumpy about duplicate bugs. Trying to work out if the bug has been reported before is painful. (and has been discussed recently) -ramon. ___ Qgis-developer mailing list Qgis-developer@lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/qgis-developer
