Re: [RBASE-L] - Help not Working

[johnd...@gmail.com]

Hi Razzak,

I removed the two fonts in that folder and re-booted my laptop but still no 
luck with the first three items on the Help menu. The tutorial works 
though. Is there any difference in the 'mechanism' for running the help 
files ?  (The chm files are exactly the same as the ones on the laptop 
where Help does work.)

Thank you.
John Docherty

On Wednesday, June 8, 2022 at 8:05:16 AM UTC+12 johnd...@gmail.com wrote:

> Hi Razzak,
>
> Thanks for your reply. RBase is on the D drive. (I have a C & D on this 
> laptop.)
>
> I did install a new font a while ago so I will try that later. (Just off 
> out now - already late)  I will let you know if that solves the issue. 
>
> Thanks for your help.
>
> Regards
> John Docherty
>
> On Wednesday, June 8, 2022 at 1:38:29 AM UTC+12 A. Razzak Memon wrote:
>
>> Hello John,
>>
>> Is the R:BASE installation on the local C:\ drive, a secondary drive, 
>> or perhaps a network shared drive?
>>
>> Do you have custom fonts installed on the computer? Navigate to the 
>> "C:\Users\\AppData\Local\Microsoft\Windows\Fonts\" location 
>> and remove any custom fonts loaded in the folder.
>>
>> Very Best R:egards,
>>
>> Razzak.
>>
>> R:BASE Technologies, Inc.
>> https://www.rbase.com
>>
>>
>> At 01:32 AM 6/7/2022, johnd...@gmail.com wrote:
>>
>> >I was wondering if anyone has any suggestions as to why Help does 
>> >not work on one of my laptops. (It is fine with the same version on 
>> >the other one I use, so not an R:Base issue.) Any suggestions as to 
>> >what I should try would be much appreciated. (I have reinstalled the 
>> >latest version of Help but nothing changed.)
>> >
>> >Thank you.
>> >Regards
>> >John Docherty
>>
>>
>>
>>
>>

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Re: [RBASE-L] - Help not Working

[johnd...@gmail.com]

Hi Razzak,

Thanks for your reply. RBase is on the D drive. (I have a C & D on this 
laptop.)

I did install a new font a while ago so I will try that later. (Just off 
out now - already late)  I will let you know if that solves the issue. 

Thanks for your help.

Regards
John Docherty

On Wednesday, June 8, 2022 at 1:38:29 AM UTC+12 A. Razzak Memon wrote:

> Hello John,
>
> Is the R:BASE installation on the local C:\ drive, a secondary drive, 
> or perhaps a network shared drive?
>
> Do you have custom fonts installed on the computer? Navigate to the 
> "C:\Users\\AppData\Local\Microsoft\Windows\Fonts\" location 
> and remove any custom fonts loaded in the folder.
>
> Very Best R:egards,
>
> Razzak.
>
> R:BASE Technologies, Inc.
> https://www.rbase.com
>
>
> At 01:32 AM 6/7/2022, johnd...@gmail.com wrote:
>
> >I was wondering if anyone has any suggestions as to why Help does 
> >not work on one of my laptops. (It is fine with the same version on 
> >the other one I use, so not an R:Base issue.) Any suggestions as to 
> >what I should try would be much appreciated. (I have reinstalled the 
> >latest version of Help but nothing changed.)
> >
> >Thank you.
> >Regards
> >John Docherty
>
>
>
>
>

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Re: [RBASE-L] - Help not Working

[A. Razzak Memon]

Hello John,

Is the R:BASE installation on the local C:\ drive, a secondary drive, 
or perhaps a network shared drive?


Do you have custom fonts installed on the computer? Navigate to the 
"C:\Users\\AppData\Local\Microsoft\Windows\Fonts\" location 
and remove any custom fonts loaded in the folder.


Very Best R:egards,

Razzak.

R:BASE Technologies, Inc.
https://www.rbase.com


At 01:32 AM 6/7/2022, johnd...@gmail.com wrote:

I was wondering if anyone has any suggestions as to why Help does 
not work on one of my laptops. (It is fine with the same version on 
the other one I use, so not an R:Base issue.)  Any suggestions as to 
what I should try would be much appreciated. (I have reinstalled the 
latest version of Help but nothing changed.)


Thank you.
Regards
John Docherty





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Re: [RBASE-L] - Help not Working

[johnd...@gmail.com]

Hi Anthon,

Thanks for your reply. The .chm files are in the same folder as the 
RBGX5E.EXE file. They open via Windows Explorer using the MS HTML Help 
Executable but not via RBase.  Something is awry but I have no idea what 
that is

On Tuesday, June 7, 2022 at 7:03:30 PM UTC+12 anthon...@gmail.com wrote:

> From memory this has something to do with the path, I maybe wrong but it's 
> a start to check out 
>
> On Tue, 7 Jun 2022, 3:32 pm johnd...@gmail.com,  
> wrote:
>
>> I was wondering if anyone has any suggestions as to why Help does not 
>> work on one of my laptops. (It is fine with the same version on the other 
>> one I use, so not an R:Base issue.)  Any suggestions as to what I should 
>> try would be much appreciated. (I have reinstalled the latest version of 
>> Help but nothing changed.)
>>
>> Thank you.
>> Regards
>> John Docherty
>>
>> -- 
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>> http://www.rbase.com/support/usersgroup_guidelines.php
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>> You received this message because you are subscribed to the Google Groups 
>> "RBASE-L" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
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>> https://groups.google.com/d/msgid/rbase-l/99ff2ba5-9120-412d-9fee-63429c082a28n%40googlegroups.com
>>  
>> 
>> .
>>
>

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Re: [RBASE-L] - Help not Working

[Tony Luck]

>From memory this has something to do with the path, I maybe wrong but it's
a start to check out

On Tue, 7 Jun 2022, 3:32 pm johnd...@gmail.com, 
wrote:

> I was wondering if anyone has any suggestions as to why Help does not work
> on one of my laptops. (It is fine with the same version on the other one I
> use, so not an R:Base issue.)  Any suggestions as to what I should try
> would be much appreciated. (I have reinstalled the latest version of Help
> but nothing changed.)
>
> Thank you.
> Regards
> John Docherty
>
> --
> For group guidelines, visit
> http://www.rbase.com/support/usersgroup_guidelines.php
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> You received this message because you are subscribed to the Google Groups
> "RBASE-L" group.
> To unsubscribe from this group and stop receiving emails from it, send an
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> 
> .
>

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