Re: [RBASE-L] - Help not Working

2022-06-08 Thread A. Razzak Memon 

Hello John,

Are you able to launch the help from the Database 
Explorer menus, such as Database Explorer > 
Databases > Help, which launches the help for the Database Explorer module?


There are also help buttons within the Form 
Designer's Property Editors for each control, and 
elsewhere throughout menus and dialog boxes.


It would also be a good test to try and launch 
the R:BASE help from the C:\ drive, to see if there is a difference.


Very Best R:egards,

Razzak.

R:BASE Technologies, Inc.
https://www.rbase.com


At 08:05 PM 6/7/2022, johnd...@gmail.com wrote:


Hi Razzak,

I removed the two fonts in that folder and 
re-booted my laptop but still no luck with the 
first three items on the Help menu. The tutorial 
works though. Is there any difference in the 
'mechanism' for running the help files ?  (The 
chm files are exactly the same as the ones on the laptop where Help does work.)


Thank you.
John Docherty

On Wednesday, June 8, 2022 at 8:05:16 AM UTC+12 johnd...@gmail.com wrote:
Hi Razzak,

Thanks for your reply. RBase is on the D drive. 
(I have a C & D on this laptop.)


I did install a new font a while ago so I will 
try that later. (Just off out now - already 
late)Â  I will let you know if that solves the issue.Â


Thanks for your help.

Regards
John Docherty

On Wednesday, June 8, 2022 at 1:38:29 AM UTC+12 A. Razzak Memon wrote:
Hello John,

Is the R:BASE installation on the local C:\ drive, a secondary drive,
or perhaps a network shared drive?

Do you have custom fonts installed on the computer? Navigate to the
"C:\Users\\AppData\Local\Microsoft\Windows\Fonts\" location
and remove any custom fonts loaded in the folder.

Very Best R:egards,

Razzak.

R:BASE Technologies, Inc.
https://www.rbase.com


At 01:32 AM 6/7/2022, johnd...@gmail.com wrote:

>I was wondering if anyone has any suggestions as to why Help does
>not work on one of my laptops. (It is fine with the same version on
>the other one I use, so not an R:Base issue.) Any suggestions as to
>what I should try would be much appreciated. (I have reinstalled the
>latest version of Help but nothing changed.)
>
>Thank you.
>Regards
>John Docherty




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Re: [RBASE-L] - Help not Working

2022-06-08 Thread 'Karen Tellef' via RBASE-L 
John:  If you go into explorer, right-click on a CHM file and select "open 
with", what does it show?  Attached is a pic of what my windows 10 computer 
shows
 
 
 Karen


-Original Message-
From: johnd...@gmail.com 
To: RBASE-L 
Sent: Tue, Jun 7, 2022 7:05 pm
Subject: Re: [RBASE-L] - Help not Working

Hi Razzak,
I removed the two fonts in that folder and re-booted my laptop but still no 
luck with the first three items on the Help menu. The tutorial works though. Is 
there any difference in the 'mechanism' for running the help files ?  (The chm 
files are exactly the same as the ones on the laptop where Help does work.)
Thank you.John Docherty

On Wednesday, June 8, 2022 at 8:05:16 AM UTC+12 johnd...@gmail.com wrote:

Hi Razzak,
Thanks for your reply. RBase is on the D drive. (I have a C & D on this laptop.)
I did install a new font a while ago so I will try that later. (Just off out 
now - already late)  I will let you know if that solves the issue. 
Thanks for your help.
RegardsJohn Docherty

On Wednesday, June 8, 2022 at 1:38:29 AM UTC+12 A. Razzak Memon wrote:

Hello John,

Is the R:BASE installation on the local C:\ drive, a secondary drive, 
or perhaps a network shared drive?

Do you have custom fonts installed on the computer? Navigate to the 
"C:\Users\\AppData\Local\Microsoft\Windows\Fonts\" location 
and remove any custom fonts loaded in the folder.

Very Best R:egards,

Razzak.

R:BASE Technologies, Inc.
https://www.rbase.com


At 01:32 AM 6/7/2022, johnd...@gmail.com wrote:

>I was wondering if anyone has any suggestions as to why Help does 
>not work on one of my laptops. (It is fine with the same version on 
>the other one I use, so not an R:Base issue.) Any suggestions as to 
>what I should try would be much appreciated. (I have reinstalled the 
>latest version of Help but nothing changed.)
>
>Thank you.
>Regards
>John Docherty






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