Re: [RBW] Re: No response from Riv ...

['Abcyclehank' via RBW Owners Bunch]

Ray and Ash,
I found you suggestion and appreciation of said suggestion refreshing.  Also 
benefited myself.  
No ideal why some of their (Riv’s) correspondence lands in my inbox and some 
ends in Spam.  
I will say I put Rivendell’s customer service in the top 1% of all businesses.
Nuff said.

Ryan Hankinson
West Michigan

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Re: [RBW] Re: No response from Riv ...

[lconley]

Calling Riv is like a box of chocolates, you never know what you are going 
to get. I have called and Grant answers the phone and I have also called 
and gotten someone that was condescending and borderline rude. I still buy 
bikes (or more correctly frames) and parts from them, 12 at last count 
(only the Mystery Bike was a complete). I am positive that there are people 
that consider me a complete a**e when they talk to me on the phone. Cut 
them some slack, they are just people. And cut the callers some slack, also 
- anyone that calls is a potential customer. The TV Cable Company phone 
people, however.

Laing 
Cocoa FL


>>

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Re: [RBW] Re: No response from Riv ...

[OwenS]

I purchased, own and ride a Rivendell bike. So I am a customer of 
Rivendell. What else would you call it? A supporter? 
In terms of my contribution to this thread, it was not a complaint, rather 
just sharing my personal experiences. Absolutely it did not detract from me 
purchasing a Rivendell bike. I myself can also not understand the reasons 
behind receiving short/not-so-helfpul email responses, and they most 
certainly have nothing to do with Grant's ideologies which is why I was 
ever interested at all. I love my Clem Smith. It is the most fun I have 
ever had on a bike. *Ever*. I was simply sharing my experiences as we are 
all here do here. If anyone is interested in specifics, they can always 
reach out to me in private. Peace. 

On Monday, March 4, 2019 at 3:54:25 PM UTC+11, DarinM wrote:
>
> Ok, sorry to have assumed that was the case in your situation. I don't 
> know the specifics of your interaction with Riv other than what you've 
> explained, which is that you had less than satisfactory interactions, and 
> bought a bike from not Rivendell. I assumed an order which I now know was 
> incorrect, though I still don't know anything about the interaction. I also 
> don't see how you buying something from someone who will then buy something 
> from Riv removes you from the non-customer category.
>
> I generally think complaining about customer service online is pointless 
> in the first place as only one person has any context of the situation. 
> This thread was as good as solved after the second post.
>
> Sorry that you had a poor experience with Riv, but it's great that it 
> didn't stop you from buying and appreciating one of their bikes.
>
> Darin
>
> On Sunday, March 3, 2019 at 7:49:51 PM UTC-8, OwenS wrote:
>>
>> Perhaps it's best to understand the full picture before making such 
>> assertions, Darin. I had spoken to Rivendell for several weeks with every 
>> intention of purchasing and shipping a bike to Australia. In fact it was 
>> the lack of help/feedback from them that actually encouraged me to look 
>> elsewhere including this very forum. Which was not only an amazing resource 
>> for all things Rivendell but also allowed me to source a bike from a member 
>> here who was extremely friendly, responsive and helpful in my quest to 
>> obtain a Rivendell. In addition, the member here who I purchased it from 
>> was selling it unused and still boxed due to it being the wrong size - with 
>> all sale proceeds going towards him purchasing a different model/size bike 
>> directly from Rivendell. So I would say that both premises in the case are 
>> incorrect. To label me as a non-customer is simply inconsiderate and 
>> untrue. 
>>
>> On Mon, Mar 4, 2019 at 12:49 PM DarinM  wrote:
>>
>>> I think I remember that you bought your Clem used from a member here, 
>>> right? I wouldn't expect much in response from any company about their 
>>> goods I bought used. Rivendell's are unique and exciting and may make you 
>>> want to reach out to them directly for help or whatever, but your purchase 
>>> of the bike used hasn't really benefited them in any way. Like any small 
>>> business, they are very busy and every employee is likely juggling a lot of 
>>> things at once. Inquiries from non-customers are probably pretty low on 
>>> their priority list.
>>>
>>> I don't mean this as a shot at you, but certainly something to be aware 
>>> of when contacting them. On the other hand, the list here is a great 
>>> resource for most questions regarding new and used Rivendells, and it's 
>>> free!
>>>
>>> Darin 
>>>
>>>
>>>
>>> On Sunday, March 3, 2019 at 5:19:58 PM UTC-8, OwenS wrote:

 Unfortunately the spam folder doesn't explain the curt responses ;)

 On Mon, Mar 4, 2019 at 10:09 AM Ash  wrote:

> Hi Ray,
>
> I can't thank you enough for this message!
>
> I thought I had understood Gmail, but apparently not.  Every time (to 
> just Will's emails, but has happened in other occasions too) I don't 
> receive a response for an email, I would do a search assuming that the 
> search included the spam folder.  When I expand the search field, it even 
> says "All Mail" is default scope.  Apparently not All does not include 
> spam.  I have to explicitly search the spam folder :(
>
> THANK YOU! THANK YOU!
>
> I need to write an apology email to Will for wasting his 5 minutes 
> trying to diagnose the missing email issue.
>
>
> On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:
>>
>> Just a thought———-check your spam folders regularly. 
>>
>> I find all sorts of emails in mine, oftentimes I find messages that I 
>> initially thought were not answered. 
>>
>> Ray
>
> -- 
> You received this message because you are subscribed to a topic in the 
> Google Groups "RBW Owners Bunch" group.
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> 

Re: [RBW] Re: No response from Riv ...

[DarinM]

Ok, sorry to have assumed that was the case in your situation. I don't know 
the specifics of your interaction with Riv other than what you've 
explained, which is that you had less than satisfactory interactions, and 
bought a bike from not Rivendell. I assumed an order which I now know was 
incorrect, though I still don't know anything about the interaction. I also 
don't see how you buying something from someone who will then buy something 
from Riv removes you from the non-customer category.

I generally think complaining about customer service online is pointless in 
the first place as only one person has any context of the situation. This 
thread was as good as solved after the second post.

Sorry that you had a poor experience with Riv, but it's great that it 
didn't stop you from buying and appreciating one of their bikes.

Darin

On Sunday, March 3, 2019 at 7:49:51 PM UTC-8, OwenS wrote:
>
> Perhaps it's best to understand the full picture before making such 
> assertions, Darin. I had spoken to Rivendell for several weeks with every 
> intention of purchasing and shipping a bike to Australia. In fact it was 
> the lack of help/feedback from them that actually encouraged me to look 
> elsewhere including this very forum. Which was not only an amazing resource 
> for all things Rivendell but also allowed me to source a bike from a member 
> here who was extremely friendly, responsive and helpful in my quest to 
> obtain a Rivendell. In addition, the member here who I purchased it from 
> was selling it unused and still boxed due to it being the wrong size - with 
> all sale proceeds going towards him purchasing a different model/size bike 
> directly from Rivendell. So I would say that both premises in the case are 
> incorrect. To label me as a non-customer is simply inconsiderate and 
> untrue. 
>
> On Mon, Mar 4, 2019 at 12:49 PM DarinM > 
> wrote:
>
>> I think I remember that you bought your Clem used from a member here, 
>> right? I wouldn't expect much in response from any company about their 
>> goods I bought used. Rivendell's are unique and exciting and may make you 
>> want to reach out to them directly for help or whatever, but your purchase 
>> of the bike used hasn't really benefited them in any way. Like any small 
>> business, they are very busy and every employee is likely juggling a lot of 
>> things at once. Inquiries from non-customers are probably pretty low on 
>> their priority list.
>>
>> I don't mean this as a shot at you, but certainly something to be aware 
>> of when contacting them. On the other hand, the list here is a great 
>> resource for most questions regarding new and used Rivendells, and it's 
>> free!
>>
>> Darin 
>>
>>
>>
>> On Sunday, March 3, 2019 at 5:19:58 PM UTC-8, OwenS wrote:
>>>
>>> Unfortunately the spam folder doesn't explain the curt responses ;)
>>>
>>> On Mon, Mar 4, 2019 at 10:09 AM Ash  wrote:
>>>
 Hi Ray,

 I can't thank you enough for this message!

 I thought I had understood Gmail, but apparently not.  Every time (to 
 just Will's emails, but has happened in other occasions too) I don't 
 receive a response for an email, I would do a search assuming that the 
 search included the spam folder.  When I expand the search field, it even 
 says "All Mail" is default scope.  Apparently not All does not include 
 spam.  I have to explicitly search the spam folder :(

 THANK YOU! THANK YOU!

 I need to write an apology email to Will for wasting his 5 minutes 
 trying to diagnose the missing email issue.


 On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:
>
> Just a thought———-check your spam folders regularly. 
>
> I find all sorts of emails in mine, oftentimes I find messages that I 
> initially thought were not answered. 
>
> Ray

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>> For more 

Re: [RBW] Re: No response from Riv ...

[Joe Bernard]

I don't even know what a "curt email" is. In my experience Riv emails are 
intentionally short and succinct..it prevents wordy confusion, plus whoever 
answers it is usually doing something in the shop at the same time. 

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Re: [RBW] Re: No response from Riv ...

[Justin, Oakland]

Is the vine that tomatoes grow on called a tomafoot and is the plant called 
a tomafeet?

On Sunday, March 3, 2019 at 8:30:20 PM UTC-8, sameness wrote:
>
> I dislike tomato soup. Which is weird, because I love marina sauce. And 
> without salsa, life would be a mistake. #notalltomatoes
>
> Jeff Hagedorn
> Los Angeles, CA USA
>

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Re: [RBW] Re: No response from Riv ...

[sameness]

I dislike tomato soup. Which is weird, because I love marina sauce. And 
without salsa, life would be a mistake. #notalltomatoes

Jeff Hagedorn
Los Angeles, CA USA

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Re: [RBW] Re: No response from Riv ...

[Justin, Oakland]

I dislike assuming a critical customer's motivations as much as I do a 
complaint without full context. I think it's fair for everyone to take a 
breath, back away from their keyboards and go for a walk.

[image: duty_calls.png] 


On Sunday, March 3, 2019 at 7:49:51 PM UTC-8, OwenS wrote:
>
> Perhaps it's best to understand the full picture before making such 
> assertions, Darin. I had spoken to Rivendell for several weeks with every 
> intention of purchasing and shipping a bike to Australia. In fact it was 
> the lack of help/feedback from them that actually encouraged me to look 
> elsewhere including this very forum. Which was not only an amazing resource 
> for all things Rivendell but also allowed me to source a bike from a member 
> here who was extremely friendly, responsive and helpful in my quest to 
> obtain a Rivendell. In addition, the member here who I purchased it from 
> was selling it unused and still boxed due to it being the wrong size - with 
> all sale proceeds going towards him purchasing a different model/size bike 
> directly from Rivendell. So I would say that both premises in the case are 
> incorrect. To label me as a non-customer is simply inconsiderate and 
> untrue. 
>
> On Mon, Mar 4, 2019 at 12:49 PM DarinM > 
> wrote:
>
>> I think I remember that you bought your Clem used from a member here, 
>> right? I wouldn't expect much in response from any company about their 
>> goods I bought used. Rivendell's are unique and exciting and may make you 
>> want to reach out to them directly for help or whatever, but your purchase 
>> of the bike used hasn't really benefited them in any way. Like any small 
>> business, they are very busy and every employee is likely juggling a lot of 
>> things at once. Inquiries from non-customers are probably pretty low on 
>> their priority list.
>>
>> I don't mean this as a shot at you, but certainly something to be aware 
>> of when contacting them. On the other hand, the list here is a great 
>> resource for most questions regarding new and used Rivendells, and it's 
>> free!
>>
>> Darin 
>>
>>
>>
>> On Sunday, March 3, 2019 at 5:19:58 PM UTC-8, OwenS wrote:
>>>
>>> Unfortunately the spam folder doesn't explain the curt responses ;)
>>>
>>> On Mon, Mar 4, 2019 at 10:09 AM Ash  wrote:
>>>
 Hi Ray,

 I can't thank you enough for this message!

 I thought I had understood Gmail, but apparently not.  Every time (to 
 just Will's emails, but has happened in other occasions too) I don't 
 receive a response for an email, I would do a search assuming that the 
 search included the spam folder.  When I expand the search field, it even 
 says "All Mail" is default scope.  Apparently not All does not include 
 spam.  I have to explicitly search the spam folder :(

 THANK YOU! THANK YOU!

 I need to write an apology email to Will for wasting his 5 minutes 
 trying to diagnose the missing email issue.


 On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:
>
> Just a thought———-check your spam folders regularly. 
>
> I find all sorts of emails in mine, oftentimes I find messages that I 
> initially thought were not answered. 
>
> Ray

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>>> -- 
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Re: [RBW] Re: No response from Riv ...

[Owen Schebella]

Perhaps it's best to understand the full picture before making such
assertions, Darin. I had spoken to Rivendell for several weeks with every
intention of purchasing and shipping a bike to Australia. In fact it was
the lack of help/feedback from them that actually encouraged me to look
elsewhere including this very forum. Which was not only an amazing resource
for all things Rivendell but also allowed me to source a bike from a member
here who was extremely friendly, responsive and helpful in my quest to
obtain a Rivendell. In addition, the member here who I purchased it from
was selling it unused and still boxed due to it being the wrong size - with
all sale proceeds going towards him purchasing a different model/size bike
directly from Rivendell. So I would say that both premises in the case are
incorrect. To label me as a non-customer is simply inconsiderate and
untrue.

On Mon, Mar 4, 2019 at 12:49 PM DarinM  wrote:

> I think I remember that you bought your Clem used from a member here,
> right? I wouldn't expect much in response from any company about their
> goods I bought used. Rivendell's are unique and exciting and may make you
> want to reach out to them directly for help or whatever, but your purchase
> of the bike used hasn't really benefited them in any way. Like any small
> business, they are very busy and every employee is likely juggling a lot of
> things at once. Inquiries from non-customers are probably pretty low on
> their priority list.
>
> I don't mean this as a shot at you, but certainly something to be aware of
> when contacting them. On the other hand, the list here is a great resource
> for most questions regarding new and used Rivendells, and it's free!
>
> Darin
>
>
>
> On Sunday, March 3, 2019 at 5:19:58 PM UTC-8, OwenS wrote:
>>
>> Unfortunately the spam folder doesn't explain the curt responses ;)
>>
>> On Mon, Mar 4, 2019 at 10:09 AM Ash  wrote:
>>
>>> Hi Ray,
>>>
>>> I can't thank you enough for this message!
>>>
>>> I thought I had understood Gmail, but apparently not.  Every time (to
>>> just Will's emails, but has happened in other occasions too) I don't
>>> receive a response for an email, I would do a search assuming that the
>>> search included the spam folder.  When I expand the search field, it even
>>> says "All Mail" is default scope.  Apparently not All does not include
>>> spam.  I have to explicitly search the spam folder :(
>>>
>>> THANK YOU! THANK YOU!
>>>
>>> I need to write an apology email to Will for wasting his 5 minutes
>>> trying to diagnose the missing email issue.
>>>
>>>
>>> On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:

 Just a thought———-check your spam folders regularly.

 I find all sorts of emails in mine, oftentimes I find messages that I
 initially thought were not answered.

 Ray
>>>
>>> --
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>>> .
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>>>
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Re: [RBW] Re: No response from Riv ...

[DarinM]

I think I remember that you bought your Clem used from a member here, 
right? I wouldn't expect much in response from any company about their 
goods I bought used. Rivendell's are unique and exciting and may make you 
want to reach out to them directly for help or whatever, but your purchase 
of the bike used hasn't really benefited them in any way. Like any small 
business, they are very busy and every employee is likely juggling a lot of 
things at once. Inquiries from non-customers are probably pretty low on 
their priority list.

I don't mean this as a shot at you, but certainly something to be aware of 
when contacting them. On the other hand, the list here is a great resource 
for most questions regarding new and used Rivendells, and it's free!

Darin 



On Sunday, March 3, 2019 at 5:19:58 PM UTC-8, OwenS wrote:
>
> Unfortunately the spam folder doesn't explain the curt responses ;)
>
> On Mon, Mar 4, 2019 at 10:09 AM Ash > 
> wrote:
>
>> Hi Ray,
>>
>> I can't thank you enough for this message!
>>
>> I thought I had understood Gmail, but apparently not.  Every time (to 
>> just Will's emails, but has happened in other occasions too) I don't 
>> receive a response for an email, I would do a search assuming that the 
>> search included the spam folder.  When I expand the search field, it even 
>> says "All Mail" is default scope.  Apparently not All does not include 
>> spam.  I have to explicitly search the spam folder :(
>>
>> THANK YOU! THANK YOU!
>>
>> I need to write an apology email to Will for wasting his 5 minutes trying 
>> to diagnose the missing email issue.
>>
>>
>> On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:
>>>
>>> Just a thought———-check your spam folders regularly. 
>>>
>>> I find all sorts of emails in mine, oftentimes I find messages that I 
>>> initially thought were not answered. 
>>>
>>> Ray
>>
>> -- 
>> You received this message because you are subscribed to a topic in the 
>> Google Groups "RBW Owners Bunch" group.
>> To unsubscribe from this topic, visit 
>> https://groups.google.com/d/topic/rbw-owners-bunch/q7Lsi9ERi5o/unsubscribe
>> .
>> To unsubscribe from this group and all its topics, send an email to 
>> rbw-owners-bun...@googlegroups.com .
>> To post to this group, send email to rbw-owne...@googlegroups.com 
>> .
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>> For more options, visit https://groups.google.com/d/optout.
>>
>

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Re: [RBW] Re: No response from Riv ...

[Joe Bernard]

Knowing what you asked about might explain the responses. 

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Re: [RBW] Re: No response from Riv ...

[Owen Schebella]

Unfortunately the spam folder doesn't explain the curt responses ;)

On Mon, Mar 4, 2019 at 10:09 AM Ash  wrote:

> Hi Ray,
>
> I can't thank you enough for this message!
>
> I thought I had understood Gmail, but apparently not.  Every time (to just
> Will's emails, but has happened in other occasions too) I don't receive a
> response for an email, I would do a search assuming that the search
> included the spam folder.  When I expand the search field, it even says
> "All Mail" is default scope.  Apparently not All does not include spam.  I
> have to explicitly search the spam folder :(
>
> THANK YOU! THANK YOU!
>
> I need to write an apology email to Will for wasting his 5 minutes trying
> to diagnose the missing email issue.
>
>
> On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:
>>
>> Just a thought———-check your spam folders regularly.
>>
>> I find all sorts of emails in mine, oftentimes I find messages that I
>> initially thought were not answered.
>>
>> Ray
>
> --
> You received this message because you are subscribed to a topic in the
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Re: [RBW] Re: No response from Riv ...

[Ash]

Hi Ray,

I can't thank you enough for this message!

I thought I had understood Gmail, but apparently not.  Every time (to just 
Will's emails, but has happened in other occasions too) I don't receive a 
response for an email, I would do a search assuming that the search 
included the spam folder.  When I expand the search field, it even says 
"All Mail" is default scope.  Apparently not All does not include spam.  I 
have to explicitly search the spam folder :(

THANK YOU! THANK YOU!

I need to write an apology email to Will for wasting his 5 minutes trying 
to diagnose the missing email issue.


On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:
>
> Just a thought———-check your spam folders regularly. 
>
> I find all sorts of emails in mine, oftentimes I find messages that I 
> initially thought were not answered. 
>
> Ray

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Re: [RBW] Re: No response from Riv ...

[Joe Bernard]

Another thought: Be aware that it's terribly easy for us to pepper Riv - 
especially Grant - about Rivbikes (and Bridgestones) we bought used, and it 
doesn't relate to the business their in. I'm not saying they won't answer, but 
it probably isn't going to be a priority over customer inquiries. 

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Re: [RBW] Re: No response from Riv ...

[Ray Varella]

Just a thought———-check your spam folders regularly. 

I find all sorts of emails in mine, oftentimes I find messages that I initially 
thought were not answered. 

Ray

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Re: [RBW] Re: No response from Riv ...

[Drw]

Sheesh,
I’ve only had what would be described as amazing correspondence with any and 
everyone at Rivendell by phone or email and I’ve asked some really 
irrelevant questions. I’d imagine it’s a tech issue or a busyness issue. 

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Re: [RBW] Re: No response from Riv ...

[Joe Bernard]

I get longish answers from Grant about this, that and the other thing 
sometimes; and sometimes not at all. He's made it clear on the Blahg he reads 
all the conversational (the only kind I send) email, but can't answer every 
one. I try to speak in a "this is what I think" way without asking a question 
so he can just read the thing. 

Will tends to speak in short bursts. I don't find it "curt", it's just the way 
he talks electronically. It's fine with me. 

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Re: [RBW] Re: No response from Riv ...

[David Bivins]

That's terrible to hear about curt responses! I've emailed with Roman
about film and photography, with Grant about diet, and with anyone who
will answer about orders, fit, etc. I understand that it's difficult
to call from Australia. I have work colleagues there (I'm in Brooklyn,
NY) and we obviously have a difficult time scheduling meetings
together. This might be feedback that they would want to hear.
Especially if their email system is having issues.

David B in Brooklyn, NY

On Wed, Feb 27, 2019 at 7:13 PM OwenS  wrote:
>
> I have to agree. As much as I'm loving my rivendell bike, they were TERRIBLE 
> at responding to my emails - slow response times, and curt responses.  And it 
> isn't as easy to just call them from Australia.
>
> On Thursday, February 28, 2019 at 5:39:51 AM UTC+11, Patrick Moore wrote:
>>
>> I emailed some time ago to donate my recent $25 gift certificate either back 
>> to the asset side of the balance sheet, or to a needy cyclist, but no one 
>> responded; think it was to Will. Who best to contact about this?
>>
>> It's not a big deal, but I don't want $25 useful dollars (actually, $50 if 
>> they still have an earlier $25 certif on the liability side) to sit forever 
>> in limbo.
>>
>> Tx.
>>
>> --
>>
>>
>>
>> 
>> Still 'round the corner there may wait
>> A new road or a secret gate,
>> And though we pass them by today,
>> Tomorrow we may come this way
>> And take the hidden paths that run
>> Towards the Moon or to the Sun.
>> --- J.R.R. Tolkien
>> ---
>> Resumes, LinkedIn profiles, bios, and letters that get interviews
>> By-the-hour resume and LinkedIn coaching
>> Other professional writing services
>> Expensive! But good.
>> http://www.resumespecialties.com/
>> Patrick Moore
>> Alburquerque, Nuevo Mexico, Etats Unis d'Amerique
>>
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Re: [RBW] Re: No response from Riv ...

[David Bivins]

I would assume you're correct about an outgoing email problem - I
called recently and talked to Grant about a fender fit issue, so
they're ready and willing to help via phone at least!

On Wed, Feb 27, 2019 at 6:26 PM Toshi Takeuchi  wrote:
>
> Hmm, I've emailed Grant, Will, and Jenny recently, and it is fairly unusual 
> for me not to receive a reply from anyone, so maybe there is an outgoing 
> gmail problem with Riv.  It was clear that they probably saw my email because 
> they were able to accommodate my request regarding an order...
>
> Hmm.
>
> Toshi
>
>
> On Wed, Feb 27, 2019 at 11:31 AM Ash  wrote:
>>
>> Patrick,
>>
>> There seems to be a problem with Will's email system.  Better to call him.
>>
>> Yesterday I was at Rivendell HQ to pick up my new Appaloosa frame.  I 
>> mentioned to Will about my emails to him over last few months to which I had 
>> not received response.  He looked up the outbox on his laptop and I could 
>> see that he had indeed responded to all of my queries.  There's nothing from 
>> Will in my Gmail.  It is a mystery.   This's something for Riv to 
>> investigate with their business email provider.
>>
>> Ash
>>
>>
>> On Wednesday, 27 February 2019 10:39:51 UTC-8, Patrick Moore wrote:
>>>
>>> I emailed some time ago to donate my recent $25 gift certificate either 
>>> back to the asset side of the balance sheet, or to a needy cyclist, but no 
>>> one responded; think it was to Will. Who best to contact about this?
>>>
>>> It's not a big deal, but I don't want $25 useful dollars (actually, $50 if 
>>> they still have an earlier $25 certif on the liability side) to sit forever 
>>> in limbo.
>>>
>>> Tx.
>>>
>>> --
>>>
>>>
>>>
>>> 
>>> Still 'round the corner there may wait
>>> A new road or a secret gate,
>>> And though we pass them by today,
>>> Tomorrow we may come this way
>>> And take the hidden paths that run
>>> Towards the Moon or to the Sun.
>>> --- J.R.R. Tolkien
>>> ---
>>> Resumes, LinkedIn profiles, bios, and letters that get interviews
>>> By-the-hour resume and LinkedIn coaching
>>> Other professional writing services
>>> Expensive! But good.
>>> http://www.resumespecialties.com/
>>> Patrick Moore
>>> Alburquerque, Nuevo Mexico, Etats Unis d'Amerique
>>>
>> --
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Re: [RBW] Re: No response from Riv ...

[Toshi Takeuchi]

Hmm, I've emailed Grant, Will, and Jenny recently, and it is fairly unusual
for me not to receive a reply from anyone, so maybe there is an outgoing
gmail problem with Riv.  It was clear that they probably saw my email
because they were able to accommodate my request regarding an order...

Hmm.

Toshi


On Wed, Feb 27, 2019 at 11:31 AM Ash  wrote:

> Patrick,
>
> There seems to be a problem with Will's email system.  Better to call him.
>
> Yesterday I was at Rivendell HQ to pick up my new Appaloosa frame.  I
> mentioned to Will about my emails to him over last few months to which I
> had not received response.  He looked up the outbox on his laptop and I
> could see that he had indeed responded to all of my queries.  There's
> nothing from Will in my Gmail.  It is a mystery.   This's something for Riv
> to investigate with their business email provider.
>
> Ash
>
>
> On Wednesday, 27 February 2019 10:39:51 UTC-8, Patrick Moore wrote:
>>
>> I emailed some time ago to donate my recent $25 gift certificate either
>> back to the asset side of the balance sheet, or to a needy cyclist, but no
>> one responded; think it was to Will. Who best to contact about this?
>>
>> It's not a big deal, but I don't want $25 useful dollars (actually, $50
>> if they still have an earlier $25 certif on the liability side) to sit
>> forever in limbo.
>>
>> Tx.
>>
>> --
>>
>>
>>
>>
>> **
>>
>>
>>
>>
>>
>> *Still 'round the corner there may waitA new road or a secret gate,And
>> though we pass them by today,Tomorrow we may come this wayAnd take the
>> hidden paths that runTowards the Moon or to the Sun.*
>> --- J.R.R. Tolkien
>> ---
>> Resumes, LinkedIn profiles, bios, and letters that get interviews
>> By-the-hour resume and LinkedIn coaching
>> Other professional writing services
>> Expensive! But good.
>> http://www.resumespecialties.com/
>> Patrick Moore
>> Alburquerque, Nuevo Mexico, Etats Unis d'Amerique
>>
>> --
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Re: [RBW] Re: No response from Riv ...

[Patrick Moore]

Thanks, Ash. Will call.

On Wed, Feb 27, 2019 at 12:31 PM Ash  wrote:

> Patrick,
>
> There seems to be a problem with Will's email system.  Better to call him.
>
> Yesterday I was at Rivendell HQ to pick up my new Appaloosa frame.  I
> mentioned to Will about my emails to him over last few months to which I
> had not received response.  He looked up the outbox on his laptop and I
> could see that he had indeed responded to all of my queries.  There's
> nothing from Will in my Gmail.  It is a mystery.   This's something for Riv
> to investigate with their business email provider.
>
> Ash
>
>
> On Wednesday, 27 February 2019 10:39:51 UTC-8, Patrick Moore wrote:
>>
>> I emailed some time ago to donate my recent $25 gift certificate either
>> back to the asset side of the balance sheet, or to a needy cyclist, but no
>> one responded; think it was to Will. Who best to contact about this?
>>
>> It's not a big deal, but I don't want $25 useful dollars (actually, $50
>> if they still have an earlier $25 certif on the liability side) to sit
>> forever in limbo.
>>
>> Tx.
>>
>> --
>>
>>
>>
>>
>> **
>>
>>
>>
>>
>>
>> *Still 'round the corner there may waitA new road or a secret gate,And
>> though we pass them by today,Tomorrow we may come this wayAnd take the
>> hidden paths that runTowards the Moon or to the Sun.*
>> --- J.R.R. Tolkien
>> ---
>> Resumes, LinkedIn profiles, bios, and letters that get interviews
>> By-the-hour resume and LinkedIn coaching
>> Other professional writing services
>> Expensive! But good.
>> http://www.resumespecialties.com/
>> Patrick Moore
>> Alburquerque, Nuevo Mexico, Etats Unis d'Amerique
>>
>> --
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-- 



**





*Still 'round the corner there may waitA new road or a secret gate,And
though we pass them by today,Tomorrow we may come this wayAnd take the
hidden paths that runTowards the Moon or to the Sun.*
--- J.R.R. Tolkien
---
Resumes, LinkedIn profiles, bios, and letters that get interviews
By-the-hour resume and LinkedIn coaching
Other professional writing services
Expensive! But good.
http://www.resumespecialties.com/
Patrick Moore
Alburquerque, Nuevo Mexico, Etats Unis d'Amerique

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