Re: [RE-wrenches] Schneider tech support AWOL?

[Kevin Pegg]

Hi folks,

Thought I'd give an update as to what I have learned in this process. Sandra 
Herra reached out to me and has been very useful in clarifying what has been 
going on here and helping clear out the backlog. I wasn't impressed when the 
first tech asked me to provide photos of the display showing the fault codes on 
a failed controller and asked if I had rebooted it.

From what I have gathered, it appears that the Schneider renewable energy tech 
support has now gone to a new overseas call centre or some such entity, and 
they really dropped the ball in actually letting their techs on the ground (us) 
know, or even having this up and running before they shut down the old system. 
They know they screwed up.

The first step is to register, which is nothing more complex than entering your 
name and address.
https://solar.schneider-electric.com/installer-registration/

Once registered, you will get an email back with the "top secret" phone number 
which looks odd as it is an international number, but it does work. Why they 
don't have a regular 1-800 who knows. Curious what 011 international calls will 
cost us.

The new email is 
solar.support@schneider-electric.com

I suggested they put some sort of auto-reply function on 
re.techsupp...@schneider-electric.com
 to let people know that this address is now ignored.

Hopefully this is smoother sailing, time will tell if they have techs who 
actually know the product, or are just reading out of a manual.

Kevin


From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Vince McClellan
Sent: April-08-19 8:50 AM
To: Glenn Burt 
Cc: RE-wrenches 
Subject: Re: [RE-wrenches] Schneider tech support AWOL?

I went through the Schneider tech online support application process and 
received back a curt email that didn't give me access to their tech support 
forum and didn't answer any of my questions. After several days of waiting and 
sending out emails I finally got the new tech support access number from a 
friend. In the meantime I was having an issue with the Xanbus network on a 20kW 
stand alone system and my client was losing patience. I'm not sure what glitch 
happened that I was not able to get the information that I needed by going 
through the Schneider tech support application process. The telephone support 
numbers that they sent me in emails as the tech support access numbers were not 
even real phone numbers. I talked with others that had the same experience at 
that time so I know I wasn't alone in my issues with getting though to tech 
support. I'm assuming that Schneider has corrected the issue by now. The guys 
at Schneider tech support have been awesome to work with and I'm still 
specifying Schneider products for most of my  battery based systems.
I didn't know that that number wasn't to be shared as I didn't get any real 
information from Schneider regarding the access number. My apologies!
I do agree that it's important to not have our clients call tech support 
directly.

Vince McClellan
Energy Design
NABCEP PV Installation Professional
p. (541) 485-8122  f. (541) 338-8202
[https://docs.google.com/uc?id=0ByKMRX5zEeuAQlJCTTNUWnBtazg&export=download]
If you have received this email and are not the intended recipient please 
delete this email. Copying, or using any part, content, or attachment of this 
email is strictly prohibited.


On Sat, Apr 6, 2019 at 7:52 AM Glenn Burt 
mailto:glenn.b...@glbcc.com>> wrote:
William,
If you were to register through the website as the support number and the 
website and the representative on here asked, you would have been provided with 
the access number, just like the others of us who have followed their requested 
procedure.
Having worked the other side of telephone support line, I understand their 
attempts to screen calls into installers who they can expect will have a 
modicum of system comprehension, and all others in their troubleshooting 
attempts.
They further categorize callers by asking for your NABCEP number (if you are so 
inclined) which would also aid in identifying a callers level of experience and 
comprehension.
Circumventing their system helps no one.

Glenn

Sent from my Verizon LG Smartphone

-- Original message--
From: William Miller
Date: Sat, Apr 6, 2019 12:57 AM
To: RE-wrenches;Vince McClellan;
Cc:
Subject:Re: [RE-wrenches] Schneider tech support AWOL?

Friends:

I think it unconscionable that Schneider is hiding behind an automated façade.  
I am grateful to receive the “secret” number.  This poor tech support is 
another reason I will not be specifying Schneider.

Thanks Kevin.

William

Miller Solar
17395 Oak Road, Atascadero, CA 93422
805-438-5600
www.millersolar.com
CA Lic. 773985

Quote of the day:  “If there is a job you hate, get really,
really good at it. Maybe you will hate it less.“ W. Miller

From: RE-wrenches 
[

Re: [RE-wrenches] WEEB-ADR clips

[jay]

HI Jerry,

Bryan at PV cables stocks most of the WEEB/Hubbell parts.

707-923-3000 pacific time

jay

peltz power

> On Apr 9, 2019, at 3:22 PM, Jerry Caldwell  wrote:
> 
> Wrenches,
> 
> Does anyone know where and if you can still get WEEB-ADR clips? I need 1,900 
> of them rather urgently. Any advice is appreciated.
> 
> Best,
> Jerry Caldwell
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[RE-wrenches] WEEB-ADR clips

[Jerry Caldwell]

Wrenches,

Does anyone know where and if you can still get WEEB-ADR clips? I need 1,900 of 
them rather urgently. Any advice is appreciated.

Best,
Jerry Caldwell
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Re: [RE-wrenches] Big AGM's and 24V Lithium batteries

[Tom Duffy]

Hi Jason

RELiON makes what you’re looking for in 24 volts

Kind regards

Tom Duffy
Senior Solar Design Engineer
[TSBLOGODPIx500x200]
t...@solar-biz.com
MAIN TOLL FREE: 888-826-0939
DIRECT: 888-503-6772
International: 001-575-539-2111
PANAMA: 507-836-5588 X 122
FAX: 520-844-8442
www.thesolarbiz.com

From: RE-wrenches  On Behalf Of 
Jason Szumlanski
Sent: Monday, April 1, 2019 5:41 AM
To: RE-wrenches 
Subject: Re: [RE-wrenches] Big AGM's and 24V Lithium batteries

[Image removed by sender.]
I just replaced a 48V Lithionics battery with a 51V and I saw on their spec 
sheet that they do 12V and 24V as well. It seems like a very solid battery and 
BMS, but I have limited information on longevity.






On Thu, Mar 28, 2019 at 4:09 PM Chris Schaefer 
mailto:ch...@solarandwindfx.com>> wrote:
G'Day All,

Came across an older DIY 24v off-grid system. Looking to replace current AGM  
SunXtender batteries with less then 4 years on them but severely abused. Client 
won't go for my normal Rolls/Surrette because they are very sensitive to smells.

Thus I was considering LiFePo4 batteries however I'm having difficulties 
locating them in a 24v bank. If you know of anyone that goes that way please 
let me know.

So if I'm stuck with AGM's stored indoors what brand would you suggest for a 
heavy usage (1,500 Ahrs +) home?

Thanks,
Christopher-

Chris Schaefer’s
[Image removed by 
sender.]
Tel/Fax 585-229-2083 or Cell 585-748-1870
5115 South Hill Road ~ Canandaigua New York 14424
www.solarandwindfx.com
 ~ E-mail: ch...@solarandwindfx.com

[Image removed by sender.]

Thomas Jefferson, the author of our great Constitution, once said, "democracy" 
will cease to exist when you take away from those who are willing to work and 
give to those who would not."
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Re: [RE-wrenches] Plated versus unplated eyelets

[Tom Duffy]

Hi William

Quick Cable makes two UL Listed lugs both are tin plated. The really heavy one 
is the MAGNA Lug and the more common one is the MAX Lug. We distribute both, so 
if you want more info call be.

Kind regards

Tom Duffy
Senior Solar Design Engineer
[TSBLOGODPIx500x200]
t...@solar-biz.com
MAIN TOLL FREE: 888-826-0939
DIRECT: 888-503-6772
International: 001-575-539-2111
PANAMA: 507-836-5588 X 122
FAX: 520-844-8442
www.thesolarbiz.com

From: RE-wrenches  On Behalf Of 
William Miller
Sent: Sunday, April 7, 2019 9:51 PM
To: RE-wrenches 
Subject: [RE-wrenches] Plated versus unplated eyelets

Friends:

Just wondering if anyone of you have a preference of finish on copper battery 
lead eyelets.  I have always used tinned.  I notice the plain copper are half 
the cost.  I never really looked into this.  Has anyone else?

Thanks in advance.

William Miller

Miller Solar
17395 Oak Road, Atascadero, CA 93422
805-438-5600
www.millersolar.com
CA Lic. 773985

Quote of the day:  “If there is a job you hate, get really,
really good at it. Maybe you will hate it less.“ W. Miller

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Re: [RE-wrenches] Plated versus unplated eyelets

[August Goers]

Hi William -

I would stick with tin coated copper battery cable lugs. The tin coating
adds corrosion resistance to the copper - this is especially important for
battery connections which already have a tendency to corrode. The ground
lugs we all historically used on our racking systems should have been all
tin coated copper (or now there are some tin coated aluminum) lugs with
stainless hardware for the same reason.

August

Luminalt


On Mon, Apr 8, 2019 at 8:21 PM Kienan Maxfield 
wrote:

> William,
>
> The plain copper can corrode much faster. I like the tinned ones made by
> Quick Cable. You can get them from PV Cables. pvcables.com
>
> I really like PV Cables. They always treat me really well and their prices
> are great.
>
> Thanks,
> Kienan
>
> Mayfield Solar
> (801) 631-5584
> maxfieldso...@hotmail.com
>
>
>
>
>
> On Apr 7, 2019, at 10:28 PM, William Miller 
> wrote:
>
> Friends:
>
>
>
> Just wondering if anyone of you have a preference of finish on copper
> battery lead eyelets.  I have always used tinned.  I notice the plain
> copper are half the cost.  I never really looked into this.  Has anyone
> else?
>
>
>
> Thanks in advance.
>
>
>
> William Miller
>
>
>
> Miller Solar
>
> 17395 Oak Road, Atascadero, CA 93422
>
> 805-438-5600
>
> www.millersolar.com
>
> CA Lic. 773985
>
>
>
> Quote of the day:  “If there is a job you hate, get really,
>
> really good at it. Maybe you will hate it less.“ W. Miller
>
>
>
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