Re: [RE-wrenches] Optics systems ghost reprogramming

[Chris Schaefer]

To all,

Lately it seems that I'm taking over more and more off grid projects that
have become orphaned by the many possers in our off grid world. Believe me
when I say I'm happy to do it. In regards to Optics I've created my own
account so that I can view all my clients. The problem I'm running into is
that when I try to create a new profile by entering the clients Mate3 MAC
address I find that the address is already registered. The clients don't
know anything and the installers have disappeared. In some cases the
clients do have a login and password. So my question to you is what is the
work around here? Is there a way to locally clear the info at the Mate3 or
is this something that has to be done at OB HQ? If so, what kind of
documentation would be required from the client to provide to OB to allow
someone else to "take over" administrative rights of the system? I did
reach out to OB on the issue but have received no response as of yet. I
will say, when it works it is awesome.

Christopher

On Tue, Mar 17, 2020 at 9:50 AM Tump  wrote:

> Please be aware that the files that are stored in the Mates are not able
> to be overwritten, and this leads to corrupted data among other mystery
> issues. Contact Kris Stone, a former OB employee, he has the ability to
> erase the old files. I no longer travel w/o updated M3s and the firmware to
> up date. IF I have an issue, I will copy settings in the older Mate and
> leave my new one in place until I get it addressed by Kris.
> FYI OB just closed down 1 their offices and moved (those who still had
> jobs) to I believe Bellingham. Lonus?
> Kris Stone, 425-233-0731 stkri...@yahoo.com
>
> On Mar 16, 2020, at 6:37 PM, Dan Fink  wrote:
>
> William, Michael; I have never seen spontaneous reprogramming of the AGS,
> but it sure does give me something to watch out for on the Optics systems
> I've installed, thanks for that!
>
> What I did see (last month) was an Optics system (no AGS) shut down the
> web gateway, saying the firmware in the charge controllers (old MX60s) and
> the Flexnet DC need to be updated, but all are too old, the firmware can't
> be updated as far as I know. It also lost the Port #s for the 2 MX60s and
> FlexNet DC and needs them re-entered.
>
> Oddly, the battery SOC is the only data showing in the Optics Portal, but
> it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full
> sun, hardly a cloud in the sky, for over 3 days now, and the system is
> designed to charge from 50% SOC to full on one sunny day.
>
> The Mate 3S firmware isn't flagged for an update, but there is a newer
> version out. I plan to update the Mate 3S, re-enter the Port assignments
> and hope that fixes the problem. Because the system is 200 miles away and I
> have no way now of knowing if it's even charging right now.
>
> Will be watching this thread closely!.
>
> Dan Fink
> Executive Director, Buckville Energy Consulting
> NABCEP PV Associate
> NABCEP Certified PV System Inspector
> IREC Certified Instructor™ for:
> ~ PV Installation Professional
> ~ Small Wind Installer
> NABCEP Registered Continuing Education Providers
> d anbo...@gmail.com
> 970-672-4342
>
>
>
>
> On Mon, Mar 16, 2020 at 1:48 PM William Miller 
> wrote:
>
>> Colleagues:
>>
>>
>> Over time we have seen our Outback Optics systems reprogramming
>> themselves.  The latest manifestation is seeing the AGS change from Auto to
>> Off.  I would suggest if you have Optics systems you might log in and check
>> this.  Damage can be done to batteries and your credibility if a generator
>> auto-start is expected and does not occur.
>>
>>
>> I would be interested in hearing if any of you have experienced any
>> “ghost” reprogramming of any Outback systems.
>>
>>
>> Thanks,
>>
>>
>> William Miller
>>
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> * 207-832-7574   Cl.
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Re: [RE-wrenches] Optics systems ghost reprogramming

[Lones Tuss]

There are 2 concerns voiced below I will address each.

1 As to the location of OutBack

We are pleased to inform you that OutBack Power is moving our headquarters from 
Arlington, WA to Phoenix, AZ. This move, to be completed by July 1, 2020, will 
bring us physically closer to the majority of our domestic customers. 
Additionally, Phoenix Sky Harbor Airport also allows us easier access to our 
customers around the globe. Our new Phoenix location will also help us recruit 
top talent to our already impressive team and in designing and testing new 
renewable energy products such as our lithium-ion battery which we displayed at 
Intersolar North America in February and expect to be available in Fall 2020. 
In addition to our headquarters, already located in our Phoenix office are our 
customer training center, technical support personnel, and our warranty service 
center.


2 Concerning corrupted files on the Mate 3(s)

To clear the internal data logs on the Mate3 or the Mate3S
Press Lock enter the password of 141
Setting  Enter
System Enter
Under System Configuration
Scroll down to
Clear Internal Data Log
Enter (Press Center Button)
Press Yes
This will clear the internal data logs.
This does not effect the CSV files or any information being sent to the SD card.
It will clear out the Graph files as displayed on the Mate by the charge 
controllers, the FNDC and the inverters.
I hope this helps.
Take Care All


From: RE-wrenches  On Behalf Of Tump
Sent: Tuesday, March 17, 2020 6:52 AM
To: RE-wrenches 
Subject: Re: [RE-wrenches] Optics systems ghost reprogramming

Please be aware that the files that are stored in the Mates are not able to be 
overwritten, and this leads to corrupted data among other mystery issues. 
Contact Kris Stone, a former OB employee, he has the ability to erase the old 
files. I no longer travel w/o updated M3s and the firmware to up date. IF I 
have an issue, I will copy settings in the older Mate and leave my new one in 
place until I get it addressed by Kris.
FYI OB just closed down 1 their offices and moved (those who still had jobs) to 
I believe Bellingham. Lonus?
Kris Stone, 425-233-0731 stkri...@yahoo.com
On Mar 16, 2020, at 6:37 PM, Dan Fink 
mailto:danbo...@gmail.com>> wrote:

William, Michael; I have never seen spontaneous reprogramming of the AGS, but 
it sure does give me something to watch out for on the Optics systems I've 
installed, thanks for that!

What I did see (last month) was an Optics system (no AGS) shut down the web 
gateway, saying the firmware in the charge controllers (old MX60s) and the 
Flexnet DC need to be updated, but all are too old, the firmware can't be 
updated as far as I know. It also lost the Port #s for the 2 MX60s and FlexNet 
DC and needs them re-entered.

Oddly, the battery SOC is the only data showing in the Optics Portal, but it's 
saying 67% SOC, which (I hope!) is incorrect, as the site has had full sun, 
hardly a cloud in the sky, for over 3 days now, and the system is designed to 
charge from 50% SOC to full on one sunny day.

The Mate 3S firmware isn't flagged for an update, but there is a newer version 
out. I plan to update the Mate 3S, re-enter the Port assignments and hope that 
fixes the problem. Because the system is 200 miles away and I have no way now 
of knowing if it's even charging right now.

Will be watching this thread closely!.

Dan Fink
Executive Director, Buckville Energy Consulting
NABCEP PV Associate
NABCEP Certified PV System Inspector
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP Registered Continuing Education Providers
danbo...@gmail.com
970-672-4342




On Mon, Mar 16, 2020 at 1:48 PM William Miller 
mailto:will...@millersolar.com>> wrote:
Colleagues:

Over time we have seen our Outback Optics systems reprogramming themselves.  
The latest manifestation is seeing the AGS change from Auto to Off.  I would 
suggest if you have Optics systems you might log in and check this.  Damage can 
be done to batteries and your credibility if a generator auto-start is expected 
and does not occur.

I would be interested in hearing if any of you have experienced any “ghost” 
reprogramming of any Outback systems.

Thanks,

William Miller

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Re: [RE-wrenches] Optics systems ghost reprogramming

[Bill Battagin]

Dan,

            I've occasionally had a similar issue with a partial 
display failure of some of the info normally found on the home page on a 
Mate3.  So far I've been able to "solve" this problem by doing a 
complete system (this one was 4, OBVFXR's) shutdown and re-fire-up in 
the proper sequence.


Bill

Feather River Solar Electric

On 3/16/2020 3:37 PM, Dan Fink wrote:
William, Michael; I have never seen spontaneous reprogramming of the 
AGS, but it sure does give me something to watch out for on the Optics 
systems I've installed, thanks for that!


What I did see (last month) was an Optics system (no AGS) shut down 
the web gateway, saying the firmware in the charge controllers (old 
MX60s) and the Flexnet DC need to be updated, but all are too old, the 
firmware can't be updated as far as I know. It also lost the Port #s 
for the 2 MX60s and FlexNet DC and needs them re-entered.


Oddly, the battery SOC is the only data showing in the Optics Portal, 
but it's saying 67% SOC, which (I hope!) is incorrect, as the site has 
had full sun, hardly a cloud in the sky, for over 3 days now, and the 
system is designed to charge from 50% SOC to full on one sunny day.


The Mate 3S firmware isn't flagged for an update, but there is a newer 
version out. I plan to update the Mate 3S, re-enter the Port 
assignments and hope that fixes the problem. Because the system is 200 
miles away and I have no way now of knowing if it's even charging 
right now.


Will be watching this thread closely!.

Dan Fink
Executive Director, Buckville Energy Consulting
NABCEP PV Associate
NABCEP Certified PV System Inspector
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP Registered Continuing Education Providers
d anbo...@gmail.com 


970-672-4342



On Mon, Mar 16, 2020 at 1:48 PM William Miller 
mailto:will...@millersolar.com>> wrote:


Colleagues:

Over time we have seen our Outback Optics systems reprogramming
themselves.  The latest manifestation is seeing the AGS change
from Auto to Off.  I would suggest if you have Optics systems you
might log in and check this.  Damage can be done to batteries and
your credibility if a generator auto-start is expected and does
not occur.

I would be interested in hearing if any of you have experienced
any “ghost” reprogramming of any Outback systems.

Thanks,

William Miller

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Re: [RE-wrenches] Optics systems ghost reprogramming

[Tump]

Please be aware that the files that are stored in the Mates are not able to be 
overwritten, and this leads to corrupted data among other mystery issues. 
Contact Kris Stone, a former OB employee, he has the ability to erase the old 
files. I no longer travel w/o updated M3s and the firmware to up date. IF I 
have an issue, I will copy settings in the older Mate and leave my new one in 
place until I get it addressed by Kris.
FYI OB just closed down 1 their offices and moved (those who still had jobs) to 
I believe Bellingham. Lonus?
Kris Stone, 425-233-0731 stkri...@yahoo.com
> On Mar 16, 2020, at 6:37 PM, Dan Fink  wrote:
> 
> William, Michael; I have never seen spontaneous reprogramming of the AGS, but 
> it sure does give me something to watch out for on the Optics systems I've 
> installed, thanks for that!
> 
> What I did see (last month) was an Optics system (no AGS) shut down the web 
> gateway, saying the firmware in the charge controllers (old MX60s) and the 
> Flexnet DC need to be updated, but all are too old, the firmware can't be 
> updated as far as I know. It also lost the Port #s for the 2 MX60s and 
> FlexNet DC and needs them re-entered. 
> 
> Oddly, the battery SOC is the only data showing in the Optics Portal, but 
> it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full 
> sun, hardly a cloud in the sky, for over 3 days now, and the system is 
> designed to charge from 50% SOC to full on one sunny day.
> 
> The Mate 3S firmware isn't flagged for an update, but there is a newer 
> version out. I plan to update the Mate 3S, re-enter the Port assignments and 
> hope that fixes the problem. Because the system is 200 miles away and I have 
> no way now of knowing if it's even charging right now.
> 
> Will be watching this thread closely!.
> 
> Dan Fink
> Executive Director, Buckville Energy Consulting
> NABCEP PV Associate
> NABCEP Certified PV System Inspector
> IREC Certified Instructor™ for: 
> ~ PV Installation Professional
> ~ Small Wind Installer
> NABCEP Registered Continuing Education Providers
> d anbo...@gmail.com 
> 
> 970-672-4342
> 
>  
> 
> 
> On Mon, Mar 16, 2020 at 1:48 PM William Miller  > wrote:
> Colleagues:
> 
>  
> Over time we have seen our Outback Optics systems reprogramming themselves.  
> The latest manifestation is seeing the AGS change from Auto to Off.  I would 
> suggest if you have Optics systems you might log in and check this.  Damage 
> can be done to batteries and your credibility if a generator auto-start is 
> expected and does not occur.
> 
>  
> I would be interested in hearing if any of you have experienced any “ghost” 
> reprogramming of any Outback systems.
> 
>  
> Thanks,
> 
>  
> William Miller
> 
>  
> ___
> List sponsored by Redwood Alliance
> 
> List Address: RE-wrenches@lists.re-wrenches.org 
> 
> 
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