There are 2 concerns voiced below I will address each. 1 As to the location of OutBack
We are pleased to inform you that OutBack Power is moving our headquarters from Arlington, WA to Phoenix, AZ. This move, to be completed by July 1, 2020, will bring us physically closer to the majority of our domestic customers. Additionally, Phoenix Sky Harbor Airport also allows us easier access to our customers around the globe. Our new Phoenix location will also help us recruit top talent to our already impressive team and in designing and testing new renewable energy products such as our lithium-ion battery which we displayed at Intersolar North America in February and expect to be available in Fall 2020. In addition to our headquarters, already located in our Phoenix office are our customer training center, technical support personnel, and our warranty service center. 2 Concerning corrupted files on the Mate 3(s) To clear the internal data logs on the Mate3 or the Mate3S Press Lock enter the password of 141 Setting Enter System Enter Under System Configuration Scroll down to Clear Internal Data Log Enter (Press Center Button) Press Yes This will clear the internal data logs. This does not effect the CSV files or any information being sent to the SD card. It will clear out the Graph files as displayed on the Mate by the charge controllers, the FNDC and the inverters. I hope this helps. Take Care All From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of Tump Sent: Tuesday, March 17, 2020 6:52 AM To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Subject: Re: [RE-wrenches] Optics systems ghost reprogramming Please be aware that the files that are stored in the Mates are not able to be overwritten, and this leads to corrupted data among other mystery issues. Contact Kris Stone, a former OB employee, he has the ability to erase the old files. I no longer travel w/o updated M3s and the firmware to up date. IF I have an issue, I will copy settings in the older Mate and leave my new one in place until I get it addressed by Kris. FYI OB just closed down 1 their offices and moved (those who still had jobs) to I believe Bellingham. Lonus? Kris Stone, 425-233-0731 stkri...@yahoo.com<mailto:stkri...@yahoo.com> On Mar 16, 2020, at 6:37 PM, Dan Fink <danbo...@gmail.com<mailto:danbo...@gmail.com>> wrote: William, Michael; I have never seen spontaneous reprogramming of the AGS, but it sure does give me something to watch out for on the Optics systems I've installed, thanks for that! What I did see (last month) was an Optics system (no AGS) shut down the web gateway, saying the firmware in the charge controllers (old MX60s) and the Flexnet DC need to be updated, but all are too old, the firmware can't be updated as far as I know. It also lost the Port #s for the 2 MX60s and FlexNet DC and needs them re-entered. Oddly, the battery SOC is the only data showing in the Optics Portal, but it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full sun, hardly a cloud in the sky, for over 3 days now, and the system is designed to charge from 50% SOC to full on one sunny day. The Mate 3S firmware isn't flagged for an update, but there is a newer version out. I plan to update the Mate 3S, re-enter the Port assignments and hope that fixes the problem. Because the system is 200 miles away and I have no way now of knowing if it's even charging right now. Will be watching this thread closely!. Dan Fink Executive Director, Buckville Energy Consulting NABCEP PV Associate NABCEP Certified PV System Inspector IREC Certified Instructor™ for: ~ PV Installation Professional ~ Small Wind Installer NABCEP Registered Continuing Education Providers d<mailto:dan.f...@greendustrialtraining.com>anbo...@gmail.com<mailto:anbo...@gmail.com> 970-672-4342 On Mon, Mar 16, 2020 at 1:48 PM William Miller <will...@millersolar.com<mailto:will...@millersolar.com>> wrote: Colleagues: Over time we have seen our Outback Optics systems reprogramming themselves. The latest manifestation is seeing the AGS change from Auto to Off. I would suggest if you have Optics systems you might log in and check this. Damage can be done to batteries and your credibility if a generator auto-start is expected and does not occur. I would be interested in hearing if any of you have experienced any “ghost” reprogramming of any Outback systems. 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