[RE-wrenches] American Solar 270 watt form factor replacement request

2021-10-28 Thread Bill Loesch 
Is anyone aware what module would fit into this "hole"? SolarEdge
system suffered a lightning hit.

Thanks in advance,

 Bill LoeschSaint Louis, MO

-

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Re: [RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID in Subject Line?

2021-10-28 Thread Jason Szumlanski 
That's probably Steve Kinerk. Really bright guy. I've interacted with him
before. I wouldn't want to share his direct contact info, however, as I
understand their need to limit direct inquiries to employees.

This is such a simple template change that you'd think someone could handle
in under an hour.

Sadly, a lot of Enphase's emails cause me problems. Every time they send
out a consumer marketing email our phone rings off the hook and we have to
field tons of irrelevant questions and provide education on why the shiny
new thing isn't right for them. And they need to drop that silly "Energy
Independence" score.


Jason Szumlanski
Florida Solar Design Group


On Thu, Oct 28, 2021, 10:16 AM Christopher Warfel <
cwar...@entech-engineering.com> wrote:

> Five months ago, our Enphase monthly reports removed the site name from
> the Subject line.  After many, many emails and phone calls, today I was
> told their software engineers were aware of the problem and they were not
> going to fix it. They were working on "more important things", so too bad,
> I am sorry.   We had filtered the reports so they went directly to a
> customer's folder.  This is a step backwards for certain and seems pretty
> stupid from an installer perspective.
>
> I am wondering if anyone else has this issue.
>
> All I could find out is that "Steve" at Enphase was in charge of this, but
> they would not provide contact information because "He does not interact
> with customers."
>
>
> Chris Warfel
>
>
>
>
>
> --
>  Christopher Warfel
>  ENTECH Engineering, Inc.
> PO Box 871, Block Island, RI 02807
> 401-466-8978
> 
>
>
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Re: [RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID in Subject Line?

2021-10-28 Thread Nick Soleil 
Thank you Chris for sharing your concern.  I also noticed this change a couple 
days ago.  I'm working this internally and will let you know what I find out.


Cordially,

Nick Soleil

Enphase Energy Senior Product Manager

(707) 763-4784 x7267  // office

(707) 321-2937  // cell

Powering What’s Next™ | The Enphase Energy Management 
System

NABCEP Certified Solar PV Installer #03262011-300

California C10 Licensed Electrician #986315


From: RE-wrenches  on behalf of 
Christopher Warfel 
Sent: Thursday, October 28, 2021 7:16 AM
To: re-wrenches@lists.re-wrenches.org 
Subject: [RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID 
in Subject Line?

EXTERNAL EMAIL - Use caution when responding, clicking, and/or downloading 
attachments.





Five months ago, our Enphase monthly reports removed the site name from the 
Subject line.  After many, many emails and phone calls, today I was told their 
software engineers were aware of the problem and they were not going to fix it. 
They were working on "more important things", so too bad, I am sorry.   We had 
filtered the reports so they went directly to a customer's folder.  This is a 
step backwards for certain and seems pretty stupid from an installer 
perspective.

I am wondering if anyone else has this issue.

All I could find out is that "Steve" at Enphase was in charge of this, but they 
would not provide contact information because "He does not interact with 
customers."


Chris Warfel




--
 Christopher Warfel
 ENTECH Engineering, Inc.
PO Box 871, Block Island, RI 02807
401-466-8978
[cid:part1.XGy05yut.3oU0BJm0@entech-engineering.com]


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[RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID in Subject Line?

2021-10-28 Thread Christopher Warfel 
Five months ago, our Enphase monthly reports removed the site name from 
the Subject line.  After many, many emails and phone calls, today I was 
told their software engineers were aware of the problem and they were 
not going to fix it. They were working on "more important things", so 
too bad, I am sorry.   We had filtered the reports so they went directly 
to a customer's folder.  This is a step backwards for certain and seems 
pretty stupid from an installer perspective.


I am wondering if anyone else has this issue.

All I could find out is that "Steve" at Enphase was in charge of this, 
but they would not provide contact information because "He does not 
interact with customers."



Chris Warfel





--
            Christopher Warfel
                 ENTECH Engineering, Inc.
PO Box 871, Block Island, RI 02807
                                401-466-8978


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