[RE-wrenches] Mate3s hangups

2022-02-16 Thread Kirk Herander 
Hello all,

I've had several Mates go offline (refuse to send data) to the host lately.
Totally different sites. The front panel looks perfectly normal. But they
can only be restored by unplugging the Lan and Hub cables, then a normal
reboot will occur and OpticsRE  is restored. Ideas???

-- 

*Kirk Herander / **kirkh@vermont.solar *

*Owner|Principal, VT Solar, LLC*

*Celebrating our 31st Anniversary 1991-2022!!*

*www.vermont.solar*


dba Vermont Solar Engineering

802.863.1202
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Re: [RE-wrenches] Mate3s hangups

2022-02-16 Thread Foxfire Energy 
I seem to recall OB tech were just replacing early Mate3.. Something about them 
being flaky somehow.. Might want to give them a call.. specially if they're 
still under warranty.

db

From: RE-wrenches  on behalf of Kirk 
Herander 
Sent: Wednesday, February 16, 2022 2:23 PM
To: re-wrenches@lists.re-wrenches.org 
Subject: [RE-wrenches] Mate3s hangups

Hello all,

I've had several Mates go offline (refuse to send data) to the host lately. 
Totally different sites. The front panel looks perfectly normal. But they can 
only be restored by unplugging the Lan and Hub cables, then a normal reboot 
will occur and OpticsRE  is restored. Ideas???

--

Kirk Herander / kirkh@vermont.solar

Owner|Principal, VT Solar, LLC

Celebrating our 31st Anniversary 1991-2022!!

www.vermont.solar

dba Vermont Solar Engineering

802.863.1202
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Re: [RE-wrenches] Mate3s hangups

2022-02-16 Thread Chris Schaefer 
Currently experiencing the exact same issue with a new unit installed in
November of 2021. The internet connection is via Hughes Net. The bad thing
is it is up in snow country so once the dish gets full snow your done till
it is removed or melts. Once the internet returns the client also has
security cameras so they can tell that the internet is back up and running
but the Mate3s stays offline till you unplug it and reboot. I generally set
the auto reboot to 24 hours. Any suggestions?

Christopher

On Wed, Feb 16, 2022 at 2:42 PM Foxfire Energy 
wrote:

> I seem to recall OB tech were just replacing early Mate3.. Something about
> them being flaky somehow.. Might want to give them a call.. specially if
> they're still under warranty.
>
> db
> --
> *From:* RE-wrenches  on behalf
> of Kirk Herander 
> *Sent:* Wednesday, February 16, 2022 2:23 PM
> *To:* re-wrenches@lists.re-wrenches.org  >
> *Subject:* [RE-wrenches] Mate3s hangups
>
> Hello all,
>
> I've had several Mates go offline (refuse to send data) to the host
> lately. Totally different sites. The front panel looks perfectly normal.
> But they can only be restored by unplugging the Lan and Hub cables, then a
> normal reboot will occur and OpticsRE  is restored. Ideas???
>
> --
>
> *Kirk Herander / **kirkh@vermont.solar *
>
> *Owner|Principal, VT Solar, LLC*
>
> *Celebrating our 31st Anniversary 1991-2022!!*
>
> *www.vermont.solar*
> 
>
> dba Vermont Solar Engineering
>
> 802.863.1202
> ___
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
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-- 

Chris Schaefer’s


*Tel/Fax 585-229-2083 or Cell 585-748-1870 *
*5115 South Hill Road ~ Canandaigua New York 14424**www.solarandwindfx.com
 ~ E-mail: ch...@solarandwindfx.com
*


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Re: [RE-wrenches] Mate3s hangups

2022-02-16 Thread Dan Fink 
Kirk -- Is it connected to OpticsRE, and do you get "Gateway Offline"
status when this happens? I've had weird offline intervals in the past, and
many Mate 3s firmware updates ago I set them to auto reboot every 24 hours
which fixed weird offline intervals. My experience with Mate 3s / OpticsRE
over HughesNet has been 50/50; works for some sites, not for others. The
auto reboot has fixed all my similar issues so far as Chris mentions, but I
have not had any problems with it not finding DHCP and getting back online
by itself after an internet outage. Never seen that before here.
Dan Fink
Owner, Buckville Energy Consulting LLC
IREC Certified Instructor for PV and Small Wind Installation
NABCEP Certified PV System Inspector
NABCEP PV Associate
d anbo...@gmail.com
970-672-4342




On Wed, Feb 16, 2022 at 12:24 PM Kirk Herander  wrote:

> Hello all,
>
> I've had several Mates go offline (refuse to send data) to the host
> lately. Totally different sites. The front panel looks perfectly normal.
> But they can only be restored by unplugging the Lan and Hub cables, then a
> normal reboot will occur and OpticsRE  is restored. Ideas???
>
> --
>
> *Kirk Herander / **kirkh@vermont.solar *
>
> *Owner|Principal, VT Solar, LLC*
>
> *Celebrating our 31st Anniversary 1991-2022!!*
>
> *www.vermont.solar*
> 
>
> dba Vermont Solar Engineering
>
> 802.863.1202
> ___
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
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Re: [RE-wrenches] Mate3s hangups

2022-02-16 Thread Kirk Herander 
Yep, "gateway offline" id the OpticsRE message. I will explore the
auto-reboot, is it programmable through OptisRE?

I've never gotten a Mate3s to communicate over satellite internet. Just
didn't work, even though the household LAN was fine over it. The customer
had to invest in a Verizon cell modem( ie. jetpack) and I used the SIM card
in a 3rd party modem, that works fine.

On Wed, Feb 16, 2022 at 3:07 PM Dan Fink  wrote:

> Kirk -- Is it connected to OpticsRE, and do you get "Gateway Offline"
> status when this happens? I've had weird offline intervals in the past, and
> many Mate 3s firmware updates ago I set them to auto reboot every 24 hours
> which fixed weird offline intervals. My experience with Mate 3s / OpticsRE
> over HughesNet has been 50/50; works for some sites, not for others. The
> auto reboot has fixed all my similar issues so far as Chris mentions, but I
> have not had any problems with it not finding DHCP and getting back online
> by itself after an internet outage. Never seen that before here.
> Dan Fink
> Owner, Buckville Energy Consulting LLC
> IREC Certified Instructor for PV and Small Wind Installation
> NABCEP Certified PV System Inspector
> NABCEP PV Associate
> d anbo...@gmail.com
> 970-672-4342
>
>
>
>
> On Wed, Feb 16, 2022 at 12:24 PM Kirk Herander 
> wrote:
>
>> Hello all,
>>
>> I've had several Mates go offline (refuse to send data) to the host
>> lately. Totally different sites. The front panel looks perfectly normal.
>> But they can only be restored by unplugging the Lan and Hub cables, then a
>> normal reboot will occur and OpticsRE  is restored. Ideas???
>>
>> --
>>
>> *Kirk Herander / **kirkh@vermont.solar *
>>
>> *Owner|Principal, VT Solar, LLC*
>>
>> *Celebrating our 31st Anniversary 1991-2022!!*
>>
>> *www.vermont.solar*
>> 
>>
>> dba Vermont Solar Engineering
>>
>> 802.863.1202
>> ___
>> List sponsored by Redwood Alliance
>>
>> Pay optional member dues here: http://re-wrenches.org
>>
>> List Address: RE-wrenches@lists.re-wrenches.org
>>
>> Change listserver email address & settings:
>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>>
>> There are two list archives for searching. When one doesn't work, try the
>> other:
>> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
>> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
>>
>> List rules & etiquette:
>> http://www.re-wrenches.org/etiquette.htm
>>
>> Check out or update participant bios:
>> http://www.members.re-wrenches.org
>>
>> ___
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>

-- 

*Kirk Herander / **kirkh@vermont.solar *

*Owner|Principal, VT Solar, LLC*

*Celebrating our 31st Anniversary 1991-2022!!*

*www.vermont.solar*


dba Vermont Solar Engineering

802.863.1202
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