Currently experiencing the exact same issue with a new unit installed in
November of 2021. The internet connection is via Hughes Net. The bad thing
is it is up in snow country so once the dish gets full snow your done till
it is removed or melts. Once the internet returns the client also has
security cameras so they can tell that the internet is back up and running
but the Mate3s stays offline till you unplug it and reboot. I generally set
the auto reboot to 24 hours. Any suggestions?

Christopher

On Wed, Feb 16, 2022 at 2:42 PM Foxfire Energy <d...@foxfire-energy.com>
wrote:

> I seem to recall OB tech were just replacing early Mate3.. Something about
> them being flaky somehow.. Might want to give them a call.. specially if
> they're still under warranty.
>
> db
> ------------------------------
> *From:* RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> on behalf
> of Kirk Herander <kirkh@vermont.solar>
> *Sent:* Wednesday, February 16, 2022 2:23 PM
> *To:* re-wrenches@lists.re-wrenches.org <re-wrenches@lists.re-wrenches.org
> >
> *Subject:* [RE-wrenches] Mate3s hangups
>
> Hello all,
>
> I've had several Mates go offline (refuse to send data) to the host
> lately. Totally different sites. The front panel looks perfectly normal.
> But they can only be restored by unplugging the Lan and Hub cables, then a
> normal reboot will occur and OpticsRE  is restored. Ideas???
>
> --
>
> *Kirk Herander / **kirkh@vermont.solar <kirkh@vermont.solar>*
>
> *Owner|Principal, VT Solar, LLC*
>
> *Celebrating our 31st Anniversary 1991-2022!!*
>
> *www.vermont.solar*
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>
> dba Vermont Solar Engineering
>
> 802.863.1202
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