Re: [RE-wrenches] MATE3 restart

2016-11-04 Thread Solar 
I will have the students perform the update next week.  This MATE has been in 
service for 3 years and this is the first time we've had problems. 

Thanks!

Jesse Dahl

NABCEP PV Installation Professional
IBEW Local 292 - Electrician 
Electrical/Solar PV Instructor - HCC

Sent from my iPhone

> On Nov 4, 2016, at 1:08 PM, Lones Tuss <lt...@outbackpower.com> wrote:
> 
> Hello Mr. Dahl
> I believe a Firmware update will be required. Down load the latest Firmware 
> from the OutBack Website onto an otherwise empty SD card. Insert the SD card 
> in the Mate3 then power it up.
> 
> If you press and hold the UP button it will force an update. 
> After the update is complete it might be a good idea to clear the Internal 
> Data Logs.
> Press Lock 
> Enter the password 141
> select Settings then System
> Scroll down to 
> Clear Internal Data Log
> Then choose yes.
> This should get you up and running.
> If it does not help email me directly for further assistance.
> 
> 
> 
> Take Care sir
> 
> Lones Tuss
> Applications Engineer
> OutBack Power Technologies
> 17825 59th Ave NE, Suite B, Arlington, WA 98223
> 360.618.4383 Office | 425.213.8794 Cell
> www.outbackpower.com
> 
> 
> -Original Message-
> From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On 
> Behalf Of Solar
> Sent: Friday, November 04, 2016 4:24 AM
> To: Wrenches
> Subject: [RE-wrenches] MATE3 restart
> 
> All,
> 
> We have a MATE3 on campus that resets each time you press a button to leave 
> the main screen.  For example, we will press the "charger" button followed by 
> pressing the "graph" button, at this point the screen will stall. The other 
> buttons won't work at this point and the MATE will shut off and restart. 
> 
> 
> Jesse Dahl
> 
> NABCEP PV Installation Professional
> IBEW Local 292 - Electrician 
> Electrical/Solar PV Instructor - HCC
> 
> Sent from my iPhone
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Re: [RE-wrenches] MATE3 restart

2016-11-04 Thread Lones Tuss 
Hello Mr. Dahl
I believe a Firmware update will be required. Down load the latest Firmware 
from the OutBack Website onto an otherwise empty SD card. Insert the SD card in 
the Mate3 then power it up.

If you press and hold the UP button it will force an update. 
After the update is complete it might be a good idea to clear the Internal Data 
Logs.
Press Lock 
Enter the password 141
select Settings then System
Scroll down to 
Clear Internal Data Log
Then choose yes.
This should get you up and running.
If it does not help email me directly for further assistance.



Take Care sir

Lones Tuss
Applications Engineer
OutBack Power Technologies
17825 59th Ave NE, Suite B, Arlington, WA 98223
360.618.4383 Office | 425.213.8794 Cell
www.outbackpower.com


-Original Message-
From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Solar
Sent: Friday, November 04, 2016 4:24 AM
To: Wrenches
Subject: [RE-wrenches] MATE3 restart

All,

We have a MATE3 on campus that resets each time you press a button to leave the 
main screen.  For example, we will press the "charger" button followed by 
pressing the "graph" button, at this point the screen will stall. The other 
buttons won't work at this point and the MATE will shut off and restart. 


Jesse Dahl

NABCEP PV Installation Professional
IBEW Local 292 - Electrician 
Electrical/Solar PV Instructor - HCC

Sent from my iPhone
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Re: [RE-wrenches] MATE3 restart

2016-11-04 Thread William Miller 
Jesse:

You may have an intermittent Ethernet connection. Pressure on a button may
move the Mate3 chassis in a subtle amount, but enough to disturb the
connections to the device. I suggest you try a temporary, factory made or
known good Ethernet cable.

You might want to be very careful that you don't accidentally plug the hub
cable into the internet port.  I believe it is possible that you could
damage the internet port by doing so.

William Miller


Lic 773985
millersolar.com
805-438-5600

-Original Message-
From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On
Behalf Of Solar
Sent: Friday, November 04, 2016 4:24 AM
To: Wrenches <RE-wrenches@lists.re-wrenches.org>
Subject: [RE-wrenches] MATE3 restart

All,

We have a MATE3 on campus that resets each time you press a button to
leave the main screen.  For example, we will press the "charger" button
followed by pressing the "graph" button, at this point the screen will
stall. The other buttons won't work at this point and the MATE will shut
off and restart.


Jesse Dahl

NABCEP PV Installation Professional
IBEW Local 292 - Electrician
Electrical/Solar PV Instructor - HCC

Sent from my iPhone
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Re: [RE-wrenches] MATE3 restart

2016-11-04 Thread jay 
Call OB for a new one.
I’ve had a few go back for this reason.
Once the start that, they don’t get better.

Jay
Peltz power
> On Nov 4, 2016, at 4:24 AM, Solar  wrote:
> 
> All,
> 
> We have a MATE3 on campus that resets each time you press a button to leave 
> the main screen.  For example, we will press the "charger" button followed by 
> pressing the "graph" button, at this point the screen will stall. The other 
> buttons won't work at this point and the MATE will shut off and restart. 
> 
> 
> Jesse Dahl
> 
> NABCEP PV Installation Professional
> IBEW Local 292 - Electrician 
> Electrical/Solar PV Instructor - HCC
> 
> Sent from my iPhone
> ___
> List sponsored by Redwood Alliance
> 
> List Address: RE-wrenches@lists.re-wrenches.org
> 
> Change listserver email address & settings:
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> 
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Re: [RE-wrenches] MATE3 restart

2016-11-04 Thread Wayne Irwin 
Probably needs the firmware update. In the meantime I would suggest unplugging 
the ethernet cable and plugging it back in that might help.

Wayne Irwin,
President
License #CVC56695
State Licensed Solar Contractor
Pure Energy Solar International Inc.
wa...@pureenergysolar.com
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The content of this message is Pure Energy Solar Confidential. If you are not 
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From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> on behalf of 
Solar <dahlso...@gmail.com>
Sent: Friday, November 04, 2016 7:24:04 AM
To: Wrenches
Subject: [RE-wrenches] MATE3 restart

All,

We have a MATE3 on campus that resets each time you press a button to leave the 
main screen.  For example, we will press the "charger" button followed by 
pressing the "graph" button, at this point the screen will stall. The other 
buttons won't work at this point and the MATE will shut off and restart.


Jesse Dahl

NABCEP PV Installation Professional
IBEW Local 292 - Electrician
Electrical/Solar PV Instructor - HCC

Sent from my iPhone
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[RE-wrenches] MATE3 restart

2016-11-04 Thread Solar 
All,

We have a MATE3 on campus that resets each time you press a button to leave the 
main screen.  For example, we will press the "charger" button followed by 
pressing the "graph" button, at this point the screen will stall. The other 
buttons won't work at this point and the MATE will shut off and restart. 


Jesse Dahl

NABCEP PV Installation Professional
IBEW Local 292 - Electrician 
Electrical/Solar PV Instructor - HCC

Sent from my iPhone
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