Re: machine unresponsive after backup

[Eric Zylstra]

Have you checked the drive with DiskWarrior or Norton Utils?  I've 
seen servers freeze following a backup when their drives had files 
with corrupt resources.

Just a thought.

Gary Bernstein wrote:
>I can't pinpoint this problem and I hope maybe one of you have seen it. I
>have about 100 G3 or imac computers and this problem is only affecting 1
>Blue and White G3. The scenario is that the user puts the computer in
>Shutdown mode and leaves the computer with the bouncing retrospect logo
>running. The computer gets backed up with a script set to not shutdown the
>computer. The next morning the user comes in and the retrospect logo is
>still bouncing (which is correct), but the mouse and keyboard are
>unresponsive. We have to pull the plug or hit the power switch to reboot,
>then the user gets the "you didn't shut me down properly" message.
>
>Any ideas on why the keyboard and mouse become unresponsive.
>
>I have tried having retrospect shutdown the computer with a shutdown
>script, but that seems to crash the computer as well.
>
>Thoughts?

Eric Zylstra
[EMAIL PROTECTED]


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Re: machine unresponsive after backup

[Julia Frizzell]

At 9:30 AM -0500 6/12/00, Gary R. Bernstein wrote:
>I can't pinpoint this problem and I hope maybe one of you have seen it. I
>have about 100 G3 or imac computers and this problem is only affecting 1
>Blue and White G3. The scenario is that the user puts the computer in
>Shutdown mode and leaves the computer with the bouncing retrospect logo
>running. The computer gets backed up with a script set to not shutdown the
>computer. The next morning the user comes in and the retrospect logo is
>still bouncing (which is correct), but the mouse and keyboard are
>unresponsive. We have to pull the plug or hit the power switch to reboot,
>then the user gets the "you didn't shut me down properly" message.
>
>Any ideas on why the keyboard and mouse become unresponsive.
>
>I have tried having retrospect shutdown the computer with a shutdown
>script, but that seems to crash the computer as well.

Are you using a USB keyboard and mouse? The B&W G3s can use ADB as 
well. I'd suggest trying one of those keyboards if you've got USB on 
it now, and see if it has the same problem.

We had problems here with Macally keyboards and mice becoming 
unresponsive after being left alone for a time. Had to unplug and 
replug the device back in for it to be functional again. That's also 
another solution. :)

Good luck!

--
Julia Frizzell
User Consultant/Analyst
The Education Alliance
Northeast and Islands Regional Educational Laboratory at Brown University
222 Richmond Street, Suite 300
Providence, Rhode Island  02903-4226
[EMAIL PROTECTED]
401.274.9548 x311 or 800.521.9550 x311
401.421.7650 (fax)
http://www.lab.brown.edu


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Re: machine unresponsive after backup

[Glenn L. Austin]

on 6/12/00 7:30 AM, Gary R. Bernstein at [EMAIL PROTECTED] wrote:

> I can't pinpoint this problem and I hope maybe one of you have seen it. I
> have about 100 G3 or imac computers and this problem is only affecting 1
> Blue and White G3. The scenario is that the user puts the computer in
> Shutdown mode and leaves the computer with the bouncing retrospect logo
> running. The computer gets backed up with a script set to not shutdown the
> computer. The next morning the user comes in and the retrospect logo is
> still bouncing (which is correct), but the mouse and keyboard are
> unresponsive. We have to pull the plug or hit the power switch to reboot,
> then the user gets the "you didn't shut me down properly" message.
> 
> Any ideas on why the keyboard and mouse become unresponsive.
> 
> I have tried having retrospect shutdown the computer with a shutdown
> script, but that seems to crash the computer as well.

I've seen similar problems of "can't shut down" because of old extensions,
old hard disk drivers, or because the machine had a RAM Disk and I got the
"RAM Disk isn't empty, shutting down will lose contents" message.

You might check into those cases.  If the machine has a RAM disk, you could
create an AppleScript applet or a small application that is launched on
shutdown which cleans out the RAM Disk when it is run.

-- 
// Glenn L. Austin
// Computer Wizard and Race Car Driver
// mailto:[EMAIL PROTECTED]
// http://www.austin-home.com/glenn/



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Re: How to generate administrative network activity?

[Glenn L. Austin]

on 6/12/00 4:35 AM, david bonde at [EMAIL PROTECTED] wrote:

> At 04.09 -0700 00-06-12, Glenn L. Austin wrote/00-06-12, 04.09 -0700
> skrev Glenn L. Austin:
> 
>> However, because the machine is off (not asleep), nothing that you target to
>> the computer will "wake it up," because it is not really asleep, it is
>> *off*.
> 
> I can wake it up by pressing any key o the keyboard so it's not off
> like when you choose Special -> Shutdown since when it's shut down
> you have to press the power button to turn it on. Furthermore, it's
> called sleep in the Energy Saver CP...

I would be relatively easy for Apple to install something to respond to any
key rather than just the power key on the keyboard.  Unlike ADB, USB has no
special "reset line" that the power key can signal.

Just because it is called "sleep" in the ESCP, doesn't mean that it really
is sleep.  My Windows laptop uses "Suspend" to mean "save memory and power
down."  The easiest way to tell if it is truly sleeping or is powered off is
to look at the power button on the front of the G4.  If it is "throbbing,"
it is asleep.  If it is not on, power to the machine is off.

-- 
// Glenn L. Austin
// Computer Wizard and Race Car Driver
// mailto:[EMAIL PROTECTED]
// http://www.austin-home.com/glenn/



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machine unresponsive after backup

[Gary R. Bernstein]

I can't pinpoint this problem and I hope maybe one of you have seen it. I
have about 100 G3 or imac computers and this problem is only affecting 1
Blue and White G3. The scenario is that the user puts the computer in
Shutdown mode and leaves the computer with the bouncing retrospect logo
running. The computer gets backed up with a script set to not shutdown the
computer. The next morning the user comes in and the retrospect logo is
still bouncing (which is correct), but the mouse and keyboard are
unresponsive. We have to pull the plug or hit the power switch to reboot,
then the user gets the "you didn't shut me down properly" message.

Any ideas on why the keyboard and mouse become unresponsive.

I have tried having retrospect shutdown the computer with a shutdown
script, but that seems to crash the computer as well.

Thoughts?

TIA

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
-- "I tried, but it didn't work" is a lot better than "I wish I'd tried."

Gary R. Bernstein Manager of System Services
[EMAIL PROTECTED]College of Fine & Applied Arts
217-333-8297
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *




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DDS 3 Compression problems

[Adam Cohen]

Hello 
all,
 
I have a APS DDS 3 
external unit.  Can't get more than 10 gig out of it.  Native should 
be 12.  Retrospect shows hardware compression enabled in the storage set 
but in the script the box for software compression isn't grayed out like it 
should be.  This indicates that hardware compression isn't really 
working.  
 
Called APS and they 
are useless.  They keep saying that it's the type of files I am backing up 
even though this new unit replaced an older DDS 3 that backup up the same drives 
(17 Gig).
 
Please help.  

 
Adam

Re: How to generate administrative network activity?

[david bonde]

At 04.09 -0700 00-06-12, Glenn L. Austin wrote/00-06-12, 04.09 -0700 
skrev Glenn L. Austin:

>However, because the machine is off (not asleep), nothing that you target to
>the computer will "wake it up," because it is not really asleep, it is
>*off*.

I can wake it up by pressing any key o the keyboard so it's not off 
like when you choose Special -> Shutdown since when it's shut down 
you have to press the power button to turn it on. Furthermore, it's 
called sleep in the Energy Saver CP...


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Re: How to generate administrative network activity?

[Glenn L. Austin]

on 6/12/00 2:21 AM, david bonde at [EMAIL PROTECTED] wrote:

> At 17.05 -0700 00-06-11, Glenn L. Austin wrote/00-06-11, 17.05 -0700
>> Since the G4s apparently draw so little power when in "real sleep" mode,
>> you'll probably want to simply set up the machine to go to sleep, but make
>> sure that you have "Load only when needed" unchecked in the TCP/IP control
>> panel, so that the TCP/IP stack won't be unloaded when the machine is put to
>> sleep.
> 
> It's not because of a energy saving reasons we want to put this
> computer to sleep, it's because it's so noisy:-( Therefore, I repeat
> my question, how to generate 'administrative network activity'? The
> network assistant has a function 'Wake up computer' but it doesn't
> work. What is 'administrative network activity'?

I personally haven't figured out what constitutes "administrative network
activity," but I imagine that it is based upon the network assistant or
Macintosh Manager.

However, because the machine is off (not asleep), nothing that you target to
the computer will "wake it up," because it is not really asleep, it is
*off*.

-- 
// Glenn L. Austin
// Computer Wizard and Race Car Driver
// mailto:[EMAIL PROTECTED]
// http://www.austin-home.com/glenn/



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Re: How to generate administrative network activity?

[david bonde]

At 17.05 -0700 00-06-11, Glenn L. Austin wrote/00-06-11, 17.05 -0700 
skrev Glenn L. Austin:

>Apple has noted that "Save memory and sleep mode" doesn't work correctly,
>and can corrupt your hard disk.

Yes, I know, but i thought that it only was the automatically 'Save 
and sleep' that suffered from this problem. The reason for this is 
that this feature is disabled in the Energy Saver CP but not in the 
Finder when you download the updater Energy Saver updater from Apple.

>Since the G4s apparently draw so little power when in "real sleep" mode,
>you'll probably want to simply set up the machine to go to sleep, but make
>sure that you have "Load only when needed" unchecked in the TCP/IP control
>panel, so that the TCP/IP stack won't be unloaded when the machine is put to
>sleep.

It's not because of a energy saving reasons we want to put this 
computer to sleep, it's because it's so noisy:-( Therefore, I repeat 
my question, how to generate 'administrative network activity'? The 
network assistant has a function 'Wake up computer' but it doesn't 
work. What is 'administrative network activity'?


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