[rt-users] Help with RT3 install on RHEL3/4
Hi, I have tried to install RT3.4.4/RT3.4.5 on RHEL3/4. I couldn't finish to install: HTML::Mason 1.23...MISSING HTTP::Server::Simple::Mason 0.09...MISSING Log::Dispatch 2.0...MISSING Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Help with RT3 install on RHEL3/4
You could try installing the rpms. perl-HTML-Mason, perl-HTTP-Server-Simple-Mason, perl-Log-Dispatch. Mathew Snyder Systems Administrator Network+ ServerVault TechOps Zhiming Liu wrote: Hi, I have tried to install RT3.4.4/RT3.4.5 on RHEL3/4. I couldn't finish to install: HTML::Mason 1.23...MISSING HTTP::Server::Simple::Mason 0.09...MISSING Log::Dispatch 2.0...MISSING Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] [Rt-announce] RT 3.6.0 Released
I had blindly copied the old RT_SiteConfig.pm into the new installation. So there were at least one crucial directive missing: Set($WebDefaultStylesheet, '3.5-default'); Hrm. That should be okay, since RT_Config.pm contains that exact same line (along with comments above it explaining how you can also use 3.4-compat for an RT3.4-like interface). As such, if $WebDefaultStylesheet is undefined in RT_SiteConfig.pm, RT will pick the setting up from RT_Config.pm instead. In summary, I believe you should be able to just copy over RT_SiteConfig.pm without any ill effects. That's exactly what I've been doing in my RT 3.4-RT 3.6 migration efforts. -jd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Help with RT3 install on RHEL3/4
Hi Matthew, I got it. After a lots of rpms installation, I installed them successful. Thanks, Zhiming. --- Mathew Snyder [EMAIL PROTECTED] wrote: You could try installing the rpms. perl-HTML-Mason, perl-HTTP-Server-Simple-Mason, perl-Log-Dispatch. Mathew Snyder Systems Administrator Network+ ServerVault TechOps Zhiming Liu wrote: Hi, I have tried to install RT3.4.4/RT3.4.5 on RHEL3/4. I couldn't finish to install: HTML::Mason 1.23...MISSING HTTP::Server::Simple::Mason 0.09...MISSING Log::Dispatch 2.0...MISSING Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] 3.6.0 Ticket.html permissions
I upgraded from 3.4.5 to 3.6.0 and most everything seems fine. I ran the upgrade script, which gave no errors as well. perl is 5.8.8 on Solaris. 3.6.0 is considered the latest stable version. Correct? Sometimes, when I update tickets, I get a 403 Forbidden page that says 'You don't have permission to access /Ticket/Display.html on this server.' So far, the update does happen. The permissions for that page are 0755 owned by root:bin. The web server is Apache2 running as a non-root user, webservd. I see nothing unusual in the apache log or the rt log. I did the rm -fr statement for mason_data/obj and have restarted apache a few times now. Help please, Alex -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] LDAP Overlay Update: Account Autocreation
Hello! On 6/16/06, John Parker [EMAIL PROTECTED] wrote: On your instructions do you mean create a file called LdapAutocreateAuthCallback in the /Auth directory, or a file called Auth in the autohandler directory? The latter -- /path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth Cheers! --j -- Jim Meyer, Geek at Large[EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Help, httpd start failed
Hi, I have installed RT3.4.4 on RHEL3. When I added FastCgiServer /opt/rt3/bin/mason_handler.fcgi in httpd.conf, I got httpd start failed. Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Help httpd.conf
Hi, Installed RT3.4.4 on RHEL3, modified httpd.conf: VirtualHost localhost:80 ServerAdmin root ServerName localhost DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script fcgi Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 Tried http://localhost, RT doesn't work. Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Help httpd.conf
This works for me: NameVirtualHost *:80 VirtualHost *:80 ServerAdmin root # ServerName rt.example.com ServerName localhost ServerAlias localhost # DocumentRoot /var/www/html/ DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script fcgi Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/ /opt/rt3/share/html/NoAuth/ /VirtualHost FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ - Original Message - From: Zhiming Liu [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Monday, June 19, 2006 8:01 AM Subject: [rt-users] Help httpd.conf Hi, Installed RT3.4.4 on RHEL3, modified httpd.conf: VirtualHost localhost:80 ServerAdmin root ServerName localhost DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script fcgi Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 Tried http://localhost, RT doesn't work. Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Help httpd.conf
Thanks for your email. I don't install Apache2. I use
FastCGI. Zhiming.
--- Nazar Kulynych [EMAIL PROTECTED] wrote:
This works for me.
VirtualHost *:80
ServerName tickets.localhost.com
DocumentRoot /www/apps/rt-3.4.5/share/html
AddDefaultCharset UTF-8
# these four lines apply to Apache2+mod_perl2
only: {{{
RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html
# }}}
PerlModule Apache::DBI
PerlRequire /www/apps/rt-3.4.5/bin/webmux.pl
Location /
SetHandler perl-script
PerlHandler RT::Mason
/Location
/VirtualHost
Thanks
Nazar
Zhiming Liu wrote:
Hi, Installed RT3.4.4 on RHEL3, modified
httpd.conf:
VirtualHost localhost:80
ServerAdmin root
ServerName localhost
DocumentRoot /opt/rt3/share/html/
AddDefaultCharset UTF-8
# Adding the following for RT (the ticket
tracker)
AddHandler fastcgi-script fcgi
Directory /opt/rt3/share/html
Options FollowSymLinks ExecCGI
AllowOverride None
/Directory
# Pass through requests to for noauth
Alias /NoAuth/images
/opt/rt3/share/html/NoAuth/images
ScriptAlias /
/opt/rt3/bin/mason_handler.fcgi/
/VirtualHost
FastCgiIpcDir /tmp
FastCgiServer /opt/rt3/bin/mason_handler.fcgi
-idle-timeout 120 -processes 4
Tried http://localhost, RT doesn't work. Thanks
for
help, Zhiming.
__
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Re: [rt-users] Help httpd.conf
Got your email, thanks. I tried yours, it still doesn't work. Should I configure other files or firewall? When I tried IP address instead of http://localhost, I got connection refused alert. Zhiming. --- éç¶ [EMAIL PROTECTED] wrote: This works for me: NameVirtualHost *:80 VirtualHost *:80 ServerAdmin root # ServerName rt.example.com ServerName localhost ServerAlias localhost # DocumentRoot /var/www/html/ DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script fcgi Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/ /opt/rt3/share/html/NoAuth/ /VirtualHost FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ - Original Message - From: Zhiming Liu [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Monday, June 19, 2006 8:01 AM Subject: [rt-users] Help httpd.conf Hi, Installed RT3.4.4 on RHEL3, modified httpd.conf: VirtualHost localhost:80 ServerAdmin root ServerName localhost DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script fcgi Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 Tried http://localhost, RT doesn't work. Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Block email addresses?
I am using fetchmail to get my mail to RT. Now the server I am getting my email from I do not have admin rights too...Is it possible from RT or the linux box RT is running from to block certain email addresses or domains Thanks? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Help httpd.conf
Hi, After rebooting my machine, your codes work. Thank
you very much, Zhiming.
--- ~{~} [EMAIL PROTECTED] wrote:
This works for me:
NameVirtualHost *:80
VirtualHost *:80
ServerAdmin root
# ServerName rt.example.com
ServerName localhost
ServerAlias localhost
# DocumentRoot /var/www/html/
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
# Adding the following for RT (the ticket tracker)
AddHandler fastcgi-script fcgi
Directory /opt/rt3/share/html
Options FollowSymLinks ExecCGI
AllowOverride None
/Directory
# Pass through requests to for noauth
Alias /NoAuth/ /opt/rt3/share/html/NoAuth/
/VirtualHost
FastCgiIpcDir /tmp
FastCgiServer /opt/rt3/bin/mason_handler.fcgi
-idle-timeout 120 -processes 4
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
- Original Message -
From: Zhiming Liu [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Sent: Monday, June 19, 2006 8:01 AM
Subject: [rt-users] Help httpd.conf
Hi, Installed RT3.4.4 on RHEL3, modified httpd.conf:
VirtualHost localhost:80
ServerAdmin root
ServerName localhost
DocumentRoot /opt/rt3/share/html/
AddDefaultCharset UTF-8
# Adding the following for RT (the ticket
tracker)
AddHandler fastcgi-script fcgi
Directory /opt/rt3/share/html
Options FollowSymLinks ExecCGI
AllowOverride None
/Directory
# Pass through requests to for noauth
Alias /NoAuth/images
/opt/rt3/share/html/NoAuth/images
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
/VirtualHost
FastCgiIpcDir /tmp
FastCgiServer /opt/rt3/bin/mason_handler.fcgi
-idle-timeout 120 -processes 4
Tried http://localhost, RT doesn't work. Thanks for
help, Zhiming.
__
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Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from
O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
__
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Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
___
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Community help: http://wiki.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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We're hiring! Come hack Perl for Best Practical:
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[rt-users] Rich text massage displaying and rich text mail sending
Hi,list I'm wondering wether RT can display rich text in ticket display page and wether RT can send rich text mail. I've tried to set Set($PreferRichText, undef);to a true value but my RT seemed still couldn't be able to display rich text in any display page or mails that it sent. Thanks in advance for any help. Grant___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] LDAP Custom action
Hello! On 6/18/06, George Bishop [EMAIL PROTECTED] wrote: Does anyone have experience with writing custom actions with LDAP? I'm beginning to write a custom action to query a ldap server to get specific information on requesters when they send a help request. Is it ok to have use Net::LDAP in such an action, or does this need to be put elsewhere? Thanks in advance for any help. Assuming that you've already looked at the LDAP auth/info overlay (http://wiki.bestpractical.com/?LDAP), then I don't have a lot more to offer. However, I'm curious what sort of info and whether it could be mapped into the RT account's Extra Info field, then just looked up internal to RT rather than externally. That would also make the info easily available to scrip actions. Cheers! --j -- Jim Meyer, Geek at Large[EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
