Re: [rt-users] GD dependency on RT 3.6.0
Hi, Shannon Shannon Adams escreveu: > (...) > I get: > /usr/bin/ld: cannot find -lfontconfig > That's the problem. Install fontconfig (along with the development files) on your system. But before check if the GD isn't packed yet (most linux distributions have binary packages for GD, assuming you are running a linux system). -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Packet ticket send out?
Hi, You can create a scrip with custom condition (ticket been created with custom field X set to Y) and with action "notify" or even custom action that sends the e-mail using some template (that can be customized). Refer to http://wiki.bestpractical.com/index.cgi?Documentation "Scrips Area" -- Gilmar Santos Jr Zhiming Liu escreveu: > Hi, Does anyone know how to do this with RT? when user > creates a new ticket, selects a customfield value like > yes, then click on Create button, RT automatically > packet the ticket information and email to an email > address. And it can do the same thing when it closes a > ticket. Thanks, Zhiming. > > __ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Packet ticket send out?
Hi, Does anyone know how to do this with RT? when user creates a new ticket, selects a customfield value like yes, then click on Create button, RT automatically packet the ticket information and email to an email address. And it can do the same thing when it closes a ticket. Thanks, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Question
thanks Dude, Ive donloaded, but it tryed to download some files but didnt downloaded... what i can do? the webserver did not work as well thanks 2006/7/13, theillien <[EMAIL PROTECTED]>: http://wiki.bestpractical.com/index.cgi?WindowsOSInstallGuide Leonardo Grillo (news) wrote:> Hi Folks,>> Im new at this list...>> i want to know if there is any version to run RT on a Windows Server and> if have some translation to portuguease (brazil)... >> Thanks.>> Leonardo.>>> >> ___> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>> Community help: http://wiki.bestpractical.com> Commercial support: [EMAIL PROTECTED]>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.> Buy a copy at http://rtbook.bestpractical.com >>> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] 3.6.0 speed improvements
> 2) Still, it was fetching all those files on every request, and arguably the > only one that ever changes is the main web page. So I turned on: > > ExpiresActive On > ExpiresByType text/css A3600 # expire in an hour > ExpiresByType image/png A3600 > ExpiresByType application/x-javascript A3600 > ExpiresByType image/gif A3600 > > Cut the number of requests per page down to 2 - and the total amount of tcp > packets on a typical rt page as measured by ethereal by about half. User > visible performance especially over the internet to my co-lo site was > markedly improved. > > Now in this latter thing I only wanted to put in for NoAuth subdirs but thus > far I haven't convinced .htaccess to work for these subdirs. > > Is there a better way to do this? Well, there's a more generic way to do it. (and we've started doing that in the repository aiming otward 3.6.1), using a mason autohandler. > -- > Mike Taht > PostCards From the Bleeding Edge > http://the-edge.blogspot.com > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] 3.6.0 speed improvements
After installing 3.6.0 I noticed a significant apparent speed decrease vs 3.4.5. Basically, at least with my mod_perl based install, it was doing 15+ HTTP GET'S - to fetch the current web page, the graphics, and the CSS. I fixed that in two ways.1) Fedora Core 5's Apache, at least, is disabling keepalives by default for some reason. I turned it on. Now a single apache process handles all the requests. Big speedup.# in httpd.confKeepAlive On 2) Still, it was fetching all those files on every request, and arguably the only one that ever changes is the main web page. So I turned on:ExpiresActive OnExpiresByType text/css A3600 # expire in an hour ExpiresByType image/png A3600ExpiresByType application/x-_javascript_ A3600ExpiresByType image/gif A3600Cut the number of requests per page down to 2 - and the total amount of tcp packets on a typical rt page as measured by ethereal by about half. User visible performance especially over the internet to my co-lo site was markedly improved. Now in this latter thing I only wanted to put in for NoAuth subdirs but thus far I haven't convinced .htaccess to work for these subdirs.Is there a better way to do this? -- Mike Taht PostCards From the Bleeding Edgehttp://the-edge.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Error after initial setup: DBI connect . . . failed: Access denied
Hi all,
I'm putting in a new install of RT 3.6.0 on Fedora Core 4. The Fedora
is very generic; I haven't done hardly any customization of the
defaults. mysql 4.1.6, apache 2.0.54, perl 5.8.6.
The installation seemed to go fine (after I tracked down all the perl
dependencies) but I am now getting this error in the apache log when I
visit the RT URL. (Browser shows a 500 error)
---
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
denied for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 108
[Thu Jul 13 16:26:52 2006] [error] [client 10.0.2.14] Connect Failed
Access denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/lib/RT.pm line 176\n
---
I did keep the default database username of rt_user but I changed the
password. I've verified that the password I gave on the configure
command line did show up in the /opt/rt3/etc versions of the config
files. The database itself seems to be fine, as I can connect to it and
list tables etc. using mysql from the command line with the user &
password that are in the config files.
I must be missing something really simple, but I can't figure out what.
Any suggestions?
--
Kyle Barger
Director of Information Services
The Lutheran Theological Seminary at Philadelphia
For assistance with computer, phone, or network issues at LTSP:
http://www.ltsp.edu/helpdesk
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Re: [rt-users] Question
http://wiki.bestpractical.com/index.cgi?WindowsOSInstallGuide Leonardo Grillo (news) wrote: Hi Folks, Im new at this list... i want to know if there is any version to run RT on a Windows Server and if have some translation to portuguease (brazil)... Thanks. Leonardo. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RTx-Shredder question
>On 7/13/06, Frank Pater <[EMAIL PROTECTED]> wrote: > > Hello, > > On Thu, Jul 13, 2006 at 11:48:46AM -0400, [EMAIL PROTECTED] wrote: > > > Will that leave too many other linked tables with data that is not > linked? Is that why we should use RTx-Shredder? > > > Simply put, yes :) > >However is this a bad thing? I mean if there is data in the database that >I do not want and is associated with an ID number that does not exitst >does that matter? > Yes, it can break the WebUI. For example, attempting to load a ticket that contains a link to another ticket that has been removed from the database causes the web interface to dump an error which prevents you from accessing the existing ticket. Ruslan would have to confirm this, but I believe that Shredder will remove the link in the existing ticket when the referenced one is deleted from the database. Based on my experience restoring stuff from Shredder's sql dumps, I can confidently say that when it removes a single ticket from the database, many SQL actions occur. From this, I gather there is much more complexity involved than the situation I describe above. Sincerely, Frank Pater DCANet http://www.dca.net voice: 888-4-DCANET (888-432-2638) fax: 302-426-6386 pgpyTExKgqUGv.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RTx-Shredder question
On 7/13/06, Frank Pater <[EMAIL PROTECTED]> wrote: Hello,On Thu, Jul 13, 2006 at 11:48:46AM -0400, [EMAIL PROTECTED] wrote:Will that leave too many other linked tables with data that is not linked? Is that why we should use RTx-Shredder? Simply put, yes :)However is this a bad thing? I mean if there is data in the database that I do not want and is associated with an ID number that does not exitst does that matter? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Q: build a ticket query that selects empty custom fields
Sorry, RT version is 3.4 on FreeBSD, using Apache 1.3 +modssl +modperl and MySQL. Thanks, John H. Nyhuis Sr. Computer Specialist Dept. of Pediatrics HS RR349B, Box 356320 University of Washington Desk: (206)-685-3884 [EMAIL PROTECTED] On Wed, 12 Jul 2006, Schultz, Eric wrote: What version of RT? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John H. Nyhuis Sent: Wednesday, July 12, 2006 2:58 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Q: build a ticket query that selects empty custom fields Greetings, I am trying to build a ticket query that will select all tickets that have a custom field that did not get filled in by our field techs. The custom field I am interested in is a text area. I have tried a variety of combinations (such as less then 1 and white space of various types) but empty fields are not considered, and so are not selected. Has anyone figured out how to do this and would be willing to share? Thanks in advance, John H. Nyhuis Sr. Computer Specialist Dept. of Pediatrics HS RR349B, Box 356320 University of Washington Desk: (206)-685-3884 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RTx-Shredder question
Hello, On Thu, Jul 13, 2006 at 11:48:46AM -0400, [EMAIL PROTECTED] wrote: Will that leave too many other linked tables with data that is not linked? Is that why we should use RTx-Shredder? Simply put, yes :) Sincerely, Frank Pater DCANet http://www.dca.net voice: 888-4-DCANET (888-432-2638) fax: 302-426-6386 pgpw2OCc4v6B5.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RTFM: Editing CustomField / Add a value right
Thomas, Remember, if the custom field is a ticket custom field, you will need to grant the MdifyTicket privilege to the group that is accessing the Queue where the ticket resides. I'm not sure you need to grant modify and show ACL since that privilege is what allows a person to "change" someone's or a group's privileges and I don't think it has anything to do with custom fields. I think it is more for an administrator to allow them to alter or modify other's users' and group's rights. AdminCustomFiled is what allows someone to "create" and "modify" the values allowed in a custom field when it is set up, it does not apply to altering custom field content in a ticket. Now, for the ability to actually modify the content of a custom field "in a ticket", I would grant the following rights: Config > Queue > and Grant SeeQueue, ShowTicket, ModifyTicket for the group that you want to do this work on a ticket in a particular Queue. Any other rights you grant should be appropriate. Config > Custom Field > Select the Custom Field from the list > Group Rights and Grant ModifyCustomField, SeeCustomField. This allows any group you grant these rights to the ability to see and modify (enter a value for a particular ticket) the content of a custom field in a particular ticket. You can also grant these rights at the global user level but I do not recommend that because it creates a maintenance nightmare if you have a lot of queues and groups. Stick to the group level of rights and you will make your life easier. I hope this helps. Kenn LBNL Thomas Muehlstrasser wrote: Hello list, I have RT 3.2.2 running with RTFM 2.0.4. One group should administer the CustomFields of RTFM and have the following rights (either global and CustomField-specific): AdminCustomField AdminValues ModifyACL ShowACL ShowCustomField When they try to add a new value to a CustomField they always get a "Permission denied". What right did I forget to set? Thank you in advance Regards Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] 3.6 continual re-login issue [A Fix!]
At Wednesday 7/12/2006 12:21 PM, Jesse Vincent wrote: We've got a branch of 3.6 with a "proper" fix for these issues (which I presume only manifest on MySQL 5. Would anyone like to confirm or deny that?) We have this problem with an Oracle 9 database. (RT 3.4.2, mod_perl, Apache 1.3.26, SSL). Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RTx-Shredder question
I had a question about removing ticket from the database...I am not a database expert so this will be a "green" question...Instead of using RTx-Shredder why can't I simply run a query against the database to remove any tickets with the status of deleted? Will that leave too many other linked tables with data that is not linked? Is that why we should use RTx-Shredder? On my test Installs of RT I have deleted data this way without an issue...Just curious... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Scrip optimization to improve speed
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi everybody. This question can probably only be answered by a true RT
guru. So, step up and prove yourself! I dare you!
We've got an RT 3.4.5 install (probably to move to 3.6 soon) that is
getting slower and slower for any transaction that involves lots of scrips.
Creating tickets, posting replies, and changing owners are the most
common things that cause a big slow down.
I did a late-night test and turned off all the scrips that go off on a
ticket create, and lo and behold, the time to create a ticket dropped by
about 30%. Not huge, but a noticeable improvement.
So, my question is this. Let's say I have a lot of scrips that use the
same action ("Notify AdminCCs as Comment", for example) and the same
Template, but different Conditions ("On Create", "On Queue Change", some
custom conditions, etc).
Would the speed improve if I consolidated all of the individual
conditions into a single custom super-condition? E.g., replace all the
scrips that use the same action and template into a since big scrip?
Rick R.
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Version: GnuPG v1.4.3 (MingW32)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
iD8DBQFEtk/LXIxWysfLtmkRAkcnAJ0c9qtIPwo5G4reGZzDhl9sjtl/cgCeIf95
Vr0427UcNcP/6hZFUbqVZNg=
=1kpZ
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[rt-users] Question
Hi Folks, Im new at this list... i want to know if there is any version to run RT on a Windows Server and if have some translation to portuguease (brazil)... Thanks. Leonardo. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Discrepancy in Ticket count and Next / Previous page links on Search->Display page
After performing a search, the results page displays 'Found X Tickets' as heading. This count includes tickets for which the user does not have 'Show Ticket' rights. To reproduce: 1. Create a user (say TestUser) and a queue (say TestQueue) such that TestUser has rights only in TestQueue. 2. Create a ticket in TestQueue, say Test Ticket. 3. Perform a search - Queue = 'TestQueue' The Ticket count displayed in heading will not match the actual number of tickets displayed on results page. Also, as TestQueue contains only a single ticket, so Next and Previous page links should not be visible. I am not proficient in Perl and could not infer much from rt3/share/html/Search/Results.html and rt3/share/html/Elements/ListActions scripts. Please point me right direction. I'm using RT 3.4 on Linux RedHat 9 with Apache 2 and Perl 5.8.8. Thanks and regards, Himanshu Agrawal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Any resolution on apache2/mod_perl2 "Out of Memory!" error on GenToo?
What version or RT are you running ?? Have you looked at the [rt-users] 3.6 continual re-login issue, thread(ongoing) .. I had the out of memory problem, which was fixed by using dbd-mysql-0002 ..(down graded from -0003) .. Roy Donovan Young wrote: Nope... at least not that I've seen. It seems that no one "in the know" cares enough about GenToo to help find a solution (not a poke at anyone, just my perception based upon the lack of any response to this thread). I tried everything I could think of to no avail. I ended up building a small fedora Core 5 box just to run the RT3 front-end. I still have the MySQL DB running on the GenToo server in the hopes that a front-end fix will be found someday. Donovan Young -Original Message- From: Steven Coutts [mailto:[EMAIL PROTECTED] Sent: Monday, June 12, 2006 5:11 AM To: rt-users@lists.bestpractical.com Cc: [EMAIL PROTECTED] Subject: Re: [rt-users] Any resolution on apache2/mod_perl2 "Out of Memory!" error on GenToo? Did anyone get anywhere with this? Think I have the same problem. On Thursday 20 April 2006 14:48, [EMAIL PROTECTED] wrote: Please accept my apologies if this particular dead horse has been sufficiently beaten, but I'm new to this list and I've already searched through Google as well as the mailing list archives to no avail. I'm running: rt-3.4.5 apache-2.0.55-r1 mod_perl-2.0.1-r2 gentoo-sources-2.6.15-r1 mysql-5.0.19-r1 (was using mysql-4, but found something during my searches that suggested upgrading mysql. No apparent effect) (I'm not sure what other info would be helpful, please let me know and I'll be happy to supply) I was wondering (read: hoping) if this list had already discovered a fix or workaround to the "Out of Memory! Callback called exit" error seen in the Apache2 error_log when attempting to perform a Ticket Search from within the RT website. If so, could someone point me in the proper direction (URL, email, carrier pigeon)? Thanks in advance! Donovan dyoung rtusers techsafari com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RTFM: Editing CustomField / Add a value right
Hello list, I have RT 3.2.2 running with RTFM 2.0.4. One group should administer the CustomFields of RTFM and have the following rights (either global and CustomField-specific): AdminCustomField AdminValues ModifyACL ShowACL ShowCustomField When they try to add a new value to a CustomField they always get a "Permission denied". What right did I forget to set? Thank you in advance Regards Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Internet Explorer Error
Hi, i have installed rt3.4.5 in a machine, the rt machine is running perfectybut only in Firefox, when i try to run in Internet Explorer i went to the login page, make the loginbut when i choose any option (Tikets, Preferences,,etc) i go back to login page. Can Anyone help me ( Sorry for my English ! ) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] configuring reminders on RT 3.6
greetings, how do i configure reminders on RT 3.6? or, exactly what are they supposed to do? the documentation is lacking. am i correct in saying that all reminders do is show up in the "reminders" section of the home page? [ byron jones[ zoom itg "In 3010, the potatoes triumphed"[ phone +61 8 9389 5235 - N. Gertler ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
