[rt-users] command line boolean problem
Hi I'm running rt 3.4.2. If I look at my list of open tickets which I own, there are 20 in the RT web interface. However if I run the following command: /opt/rt3/bin/rt list owner = 'pete' AND ( status = 'open' OR status = 'new' ) I only get 11. Any ideas why the discrepancy ? Many thanks, Pete PS: Resent this to the list as I must have hit reply last time, so it appears as a response to an unrelated thread. Apologies for that. :-( ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RT 3.6 and Firefox and Expires Header
Hi,
I've just installed rt3.6 and saw a lot of requests done by Firefox. Looking
a bit deeper at it I saw, that it was fetching all the .css, .js and images
all the time. Looking at the cache I saw, the 'Expires' date was set on
1970-... . So I changed my autohandler in NoAuth/css to
%once
use HTTP::Date;
/%once
%init
$r-content_type('text/css');
$r-header_out('Expires', HTTP::Date::time2str (time + 180 * 24*3600 ));
$m-call_next();
return();
/%init
and in NoAuth/js accordingly and now Firefox renders the pages much faster !
Maybe this helps somebody else.
Regards
plusW
Rolf Schaufelberger
[EMAIL PROTECTED]
___
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[rt-users] Spell Check for RT 3.0.10
Hello, Is there a spell check plug-in for RT version 3.0.10 ? Thanks, Duncan smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] 3.6 continual re-login issue [A Fix!]
Sorry for the delay (upgrading packages on gentoo is not straight forward).. but I tried 3.0004 and 3.0006 and the problem did n't reappear .. Just a thought for many that have this issue ..do they have ssl enabled?? My colleague suggested its a certain combination of mod_ssl and dbd-mysql that maybe causing this issue.. Roy Jesse Vincent wrote: On Jul 12, 2006, at 1:23 PM, Roy El-Hames wrote: Jesse; my dev system rt-3.6 ,perl, v5.8.8 , apache 2.0.58, dbix 1.43, mysql 5.0.19 on gentoo system , I had this/similar problem with DBD-mysql 3.0003, fixed with moving to DBD-mysql 3.0002 .. no sign of this problem since.. Roy Can you tell me if this still happens with 3.0006? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RT 3.6 and Firefox and Expires Header
On Wed, Jul 19, 2006 at 10:58:43AM +0200, Rolf Schaufelberger wrote:
Hi,
I've just installed rt3.6 and saw a lot of requests done by Firefox.
Looking
a bit deeper at it I saw, that it was fetching all the .css, .js and images
all the time. Looking at the cache I saw, the 'Expires' date was set on
1970-... . So I changed my autohandler in NoAuth/css to
Thanks. We've already made a similar fix for 3.6.1.
%once
use HTTP::Date;
/%once
%init
$r-content_type('text/css');
$r-header_out('Expires', HTTP::Date::time2str (time + 180 * 24*3600 ));
$m-call_next();
return();
/%init
and in NoAuth/js accordingly and now Firefox renders the pages much faster !
Maybe this helps somebody else.
Regards
plusW
Rolf Schaufelberger
[EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
--
___
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
[rt-users] Spell Check for RT 3.0.10
Hello Duncan Is there a spell check plug-in for RT version 3.0.10 ? No, but you can use WBOSS for example. All you need todo is install aspell-0.6x + a language and modify atleast Update.html but I saw that I have forgotten Jumbo.html and it might also be useful to edit Create.html. I thought that I had put a patch on this list, try to search for WBOSS and see if it comes up or else I'll try to make a patch against 3.6 and I have a patch lying around for 3.4.3 Joop -- Joop van de Wege [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] 3.6 continual re-login issue [A Fix!]
No I don't have ssl enabled. Also not using dbd-mysql, since our database is oracle. Haven't seen this problem on 3.4.5, only 3.6.0 -Original Message- From: Roy El-Hames [mailto:[EMAIL PROTECTED] Sent: July 19, 2006 3:17 AM To: Jesse Vincent Cc: Kaylea Hascall; Don Beethe; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.6 continual re-login issue [A Fix!] Sorry for the delay (upgrading packages on gentoo is not straight forward).. but I tried 3.0004 and 3.0006 and the problem did n't reappear .. Just a thought for many that have this issue ..do they have ssl enabled?? My colleague suggested its a certain combination of mod_ssl and dbd-mysql that maybe causing this issue.. Roy Jesse Vincent wrote: On Jul 12, 2006, at 1:23 PM, Roy El-Hames wrote: Jesse; my dev system rt-3.6 ,perl, v5.8.8 , apache 2.0.58, dbix 1.43, mysql 5.0.19 on gentoo system , I had this/similar problem with DBD-mysql 3.0003, fixed with moving to DBD-mysql 3.0002 .. no sign of this problem since.. Roy Can you tell me if this still happens with 3.0006? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] 3.6 continual re-login issue [A Fix!]
At Wednesday 7/19/2006 05:17 AM, Roy El-Hames wrote: Just a thought for many that have this issue ..do they have ssl enabled?? My colleague suggested its a certain combination of mod_ssl and dbd-mysql that maybe causing this issue.. Roy We are using SSL - haven't tested it with a non-SSL setup. (We are also using Solaris, Oracle 9i, fastcgi, RT 3.4.2, Apache 1.3.26). One work-around that seems to work - if I specify the username and password as part of the URL, the problem seems to go away. I'd be interested to hear if others have the same result. https://our.rt/?user=myusernamepass=mypassword I had thought I could modify the login dialog to use an HTTP GET rather than a POST to emulate this - however this doesn't seem to work. I'm trying to figure out the difference between the request sent by a GET form submission and that sent by specifying the data in the URL, but unfortunately I can't peek at the network packets, because they're encrypted. Does anyone know of a Firefox add-on or feature that allows display of SSL HTTP requests as they're sent out? Other information about my experience of this problem: Does not occur at all with Opera. It happens with MSIE, Firefox (WIndows) and Safari (Mac). Does not occur at all on our 'development' box. This is a Linux, Oracle 9i, mod_perl, RT 3.4.2, Apache 1.3.33 setup. Thanks, Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Spam on the Wiki
Hello All, It has been mentioned before but is there a way to get rid of the spam on the Wiki? I like to check once a week what has been changed but right now that means almost everything has changed which makes this a futile exercise. I have a suggestion, if that is possible, to use a kind of acknowledge email when someone wants to edit the Wiki, or else just go goto approved editors. I know that defeats the purpose of a Wiki but right now it is a pain in the butt. You can't have a couple of people correcting all the damage everyday again! Any thoughts? Joop PS: Sorry if this is not the right place but I feel that on this list (all) the relevent people will read it -- Joop van de Wege [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Ticket from Fri Jan 06 can't be found
I have a ticket # 2000 located in the queue called 'friends' (we are currently on #7000) that has the phrase 'phanoko' in the content. No matter what I search on I'm not able to find this phrase. I can look directly at the ticket and clearly see that this phrase is inside the ticket. Is this an indexing problem? Does RT do any default indexing based on date and it's just older? If so how do I change that? I need full indexing for pretty much forever. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Search on merged ticket differs between 3.4.5 3.6.0
On Jul 18, 2006, at 9:27 AM, Barry L. Kline wrote: That is my EXACT problem. We have some queues where the admins get paged with a ticket. Let's say that ticket #200 is created and the admins get paged. One of them decides that 200 needs to be merged into 100 (for whatever reason). The other admins look at the queue, can't This is causing us problems in our workflow too. A search on either ticket number should pull up the new merged ticket, whichver number it is given. Please restore the RT 3.4 behavior. Thanks. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Query to look for update in last X days
Hello, Is it possible to make a query in the query builder that looks for tickets that havent been updated in the last X days? You can fill in a date, but we would like to have a saved query, so the date always changes. Thanks, Alain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5
On 7/18/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Ian, once you figure out the appropriate settings for RT_SiteConfig it may be helpful to post them to http://wiki.bestpractical.com/index.cgi?LdapAttrMap. I submitted the AD map after a bit of trial-and-error with ldapsearch.Yes, please! --j, the maintainer of said LDAP overlay.-- Jim Meyer, Geek at Large [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] RTx::Statistics
I'd love to see it working with 3.6. The 3.6 basic functionality is enough to get me by, but mostly because I'm pulling data into oocalc and creating pretty pictures there, which is more time away from actually helping customers and building my team... Ole On Mon, 2006-07-17 at 19:15 -0500, Kelly F. Hickel wrote: So, no one has an opinion? Yeah, RIGHT! ;- -Kelly -Original Message- [...] The information that I had was that Statistics probably wouldn't be needed with RT 3.6 because of the built in reports, so I haven't done much with it so far. Of course, I don't have 3.6 running yet either, I've been swamped with a ton of other things. So, time for a poll: How many folks think that RTx::Statistics is still needed, given the functionality in RT v3.6.0? [...] I haven't got this working on my installation of v3.6.0 either. I think it needs major work in order for it to be compatible. Right now I'm just relying on the built-in reports with v3.6.0. Perhaps when RTx::Statistics is made to work with it I'll see about integrating but until then, I'm avoiding it like the plague. Mathew Snyder Mike Coakley wrote: Is this working with RT 3.6.0. I just did a clean install and it isn't working for me. Just hangs on some of the graph pages where I have to restart my Apache. On other pages I don't get any graph just the Result Graph alt text. -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Merge Tickets also.. with search problems
I'm on RT 3.4.4 and have two tickets one number 2000 and one 2005. These two tickets have been merged; number 2005 into 2000. Everything in the comments on ticket number 2000 I can search for. Items in 2005 can not be searched for. I had a keyword 'planar' in ticket number 2005 prior to the merge; this is the only ticket with this word. When I search for this word I'm not able to find it. If I place the same word in tickets #2000 since the merge it comes up fine in the search. If I had the work in ticket #2000 prior to the merge it comes up fine in the search. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Searching by CurrentUser with QueryBuilder
On Tue, 2006-07-11 at 10:13 -0400, Drew Taylor wrote: Thanks! That did the trick. [...] I have a fresh 3.6.0 installation we're customizing. We'd like to create a saved search that searches for Owner = '$RT::CurrentUser' (as opposed to a static username like Owner = 'drew'), but this particular syntax doesn't work. Is this possible? If not, where would I start to add this feature - we'd REALLY like to have it. :-) Try: Owner = '__CurrentUser__' I just created a test search under 3.6.0, and it doesn't seem to be giving me joy. Am I missing something here? The only search term is Owner = '__CurrentUser__' and I get zero results. (I own 20+ open tickets at the moment.) This system was upgraded from 3.6.0rc0 through pre1/pre2/pre3 before getting to the release version (I was impatient :-) so I suppose something may have gotten bollixed during one of the upgrades... any ideas where I should be checking? -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Canned Responses Form
RTFM. No, really: http://www.bestpractical.com/rtfm/ On Wed, Jul 19, 2006 at 10:25:48AM -0700, Justin Gallardo wrote: Hey All, I am looking to add 'canned responses' to the comment/reply pages in 3.6. Is there any way right now to insert a template, selected from a drop down list, to the body of the message. This would be great, as we have a lot of form letters that we use to email different people. Thanks -- Justin Gallardo Network Engineering Oregon State University [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] 3.6 continual re-login issue
On Wed, 2006-07-12 at 12:14 -0400, Covington, Chris wrote: On Tue, Jul 11, 2006 at 01:19:02PM -0500, Kaylea Hascall wrote: Hello all, I got fed up with trying to make my previous RT install work and removed it, and now I'm running 3.6. The problems I was having with 3.4 are gone, but there's a new problem. Every time I click on anything, I have to log in again. It saves my 'state' as I go -- logging in again gives me the 'result' of my click. Click, log in, see confirmation screen, click, log in, see next menu, etc. Apache logs don't reveal any problems, and RT isn't logging any errors to its logfile. I searched the archives and corresponded with Shawn Plummer of CIT SUNY Geneseo, who reported the same (or similar) issue to the list back when 3.6 came out, and neither of us have come to any resolution. Has anyone found a fix for this problem? I'm running gentoo, mysql, apache2, mod_perl -- a combination which worked under 3.4 right up until I broke it by updating my perl modules. Maybe it is still a perl module versioning issue, but I don't know which module to blame :/ Me neither. I have had this problem for several months. I'm using dev-perl/DBD-mysql-3.0004, perl 5.8.8, Mysql 5.0.19, FastCGI, apache 2.0.58. My workaround is to use Apache auth instead: Set($WebExternalAuth , '1'); Set($WebFallbackToInternalAuth , '1'); Set($WebExternalGecos , undef); Set($WebExternalAuto , '1'); It would be nice to fix the problem (it's cookie-related) but I haven't been able to so far. I had the exact same problem and it turned out to be PEBKAC. :-) I was (of course) using Firefox to access the machine, and under the cookies tab of Firefox's preferences I had the unless I have removed cookies set by the site flag checked. At some point I was testing logins for different pieces of RT, and I removed RT's cookies. (In fact, at the moment I can't recall whether I specifically removed RT's cookies, or if I just clicked the clear all cookies button.) In any case, after that I had exactly the problem Kaylea describes above, because Firefox saw that I had removed cookies set by my RT site, and was thus dutifully discarding RT's authentication cookie -- so my login credentials only lasted for one click. -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Canned Responses Form
On Wed, Jul 19, 2006 at 02:02:00PM -0400, Helmuth Ramirez wrote: I wanted to install this...but I couldn't find anything about 3.6 compatibility. Is it 3.6 friendly? Yes. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Canned Responses Form
I have got it going, and it seems to work great. Thanks! Justin Gallardo Network Engineering Oregon State University [EMAIL PROTECTED] Helmuth Ramirez wrote: I wanted to install this...but I couldn't find anything about 3.6 compatibility. Is it 3.6 friendly? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Todd Chapman Sent: Wednesday, July 19, 2006 1:41 PM To: Justin Gallardo Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Canned Responses Form RTFM. No, really: http://www.bestpractical.com/rtfm/ On Wed, Jul 19, 2006 at 10:25:48AM -0700, Justin Gallardo wrote: Hey All, I am looking to add 'canned responses' to the comment/reply pages in 3.6. Is there any way right now to insert a template, selected from a drop down list, to the body of the message. This would be great, as we have a lot of form letters that we use to email different people. Thanks -- Justin Gallardo Network Engineering Oregon State University [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RT Wiki Problem
Has something happened to the RT Wiki? http://wiki.bestpractical.com/index.cgi? It looks like it is broke or hacked. I keep getting pages that have a bunch of code and weird web links. I clicked on the link for: AddAdminCc and got this in the page that was returned: Welcome to our website for you World of Warcraft Gold And then a bunch of other nonsense. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Canned Responses Form
At Wednesday 7/19/2006 01:40 PM, Todd Chapman wrote: RTFM. Or http://wiki.bestpractical.com/index.cgi?CannedReplies Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RTFM Article Insertion
When inserting an article from RTFM into a ticket, is there any way to pull just a custom field from the article? -- Justin Gallardo Network Engineering Oregon State University [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Wiki Spam
Hello, Im trying to view a part of the wiki that appears to have been vandalized by a spammer. Could someone please restore: http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail? Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Wiki Spam
I'm trying to view a part of the wiki that appears to have been vandalized by a spammer. Could someone please restore: http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail? Should be good to go now. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] 3.6 continual re-login issue [A Fix!]
On Jul 19, 2006, at 5:17 AM, Roy El-Hames wrote: Sorry for the delay (upgrading packages on gentoo is not straight forward).. but I tried 3.0004 and 3.0006 and the problem did n't reappear .. Just a thought for many that have this issue ..do they have ssl enabled?? My colleague suggested its a certain combination of mod_ssl and dbd-mysql that maybe causing this issue.. I suspect that the reason you're not seeing it (see my message of last night) is that DBD::mysql now allows server-side prepared statements. optionally using or not using likely causes things to fail. -j Roy PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Search on merged ticket differs between 3.4.5 3.6.0
I agree wholeheartedly. Kenn LBNL Vivek Khera wrote: On Jul 17, 2006, at 6:27 PM, Kenneth Crocker wrote: Not to say 3.6.0 is perfect, but we like the current design as far as merged tickets. If we have merged the two (using your example of #100 and #200), then #100 really should never be looked at anyway, other than what was originally appended to #200. We really don't want anyone looking at #100 anymore, The old behavior was that if you searched on ticket 100, it would show you ticket 200. This is the only sensible behavior :-) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Search on merged ticket differs between 3.4.5 3.6.0
(I'm pretty sure I did say this was bug the other day ;) Patches are certainly welcome, if anyone wants to beat me to it. On Wed, Jul 19, 2006 at 12:39:04PM -0700, Kenneth Crocker wrote: I agree wholeheartedly. Kenn LBNL Vivek Khera wrote: On Jul 17, 2006, at 6:27 PM, Kenneth Crocker wrote: Not to say 3.6.0 is perfect, but we like the current design as far as merged tickets. If we have merged the two (using your example of #100 and #200), then #100 really should never be looked at anyway, other than what was originally appended to #200. We really don't want anyone looking at #100 anymore, The old behavior was that if you searched on ticket 100, it would show you ticket 200. This is the only sensible behavior :-) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Search on merged ticket differs between 3.4.5 3.6.0
On Jul 19, 2006, at 3:51 PM, Jesse Vincent wrote: (I'm pretty sure I did say this was bug the other day ;) Yes you did.. and thus is the peril of having two threads on the same subject displayed in a threaded mail reader... I wouldn't know where to look else I'd take a hack at fixing it. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RH4 and oracle 10g
hi, does RT supports oracle 10g running on redhat4? if not, what's the highest level of redhat and oracle supported by RT? thanks jim __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips [FIX!]
For anyone following this thread (doubtful as it is old) I've got everything working. After looking through the code I noticed that the patch that Jesse had released for 3.4 that I had tried to apply did not apply fro some reason although I didn't remember getting any errors. So I re-applied the patch to my 3.6 and everything is working as I expected it in the past. So, I concur with Jesse... His patch does fix the issue :-D Now my only question would be why isn't this patch in the core yet as of 3.6? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 From: Mike Coakley [EMAIL PROTECTED] Date: Fri, 07 Jul 2006 15:30:03 -0400 To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Conversation: [rt-users] Custom Fields / Transaction Custom Fields in Scrips Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips Hello all... In further attempts to get this working I've done the following: 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work. 2. In further research I found an article in the archives that stated that this was a known issue back in the 3.4 timeframe basically stating the the Transaction Custom Fields don't get populated until after the scrips are run. There was a patch file available through the archives but this patch file also did not fix my issue. So, I'm wondering if anyone has any further help or places I can look. Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 From: Mike Coakley [EMAIL PROTECTED] Date: Wed, 05 Jul 2006 16:02:42 -0400 To: rt-users@lists.bestpractical.com Conversation: Custom Fields / Transaction Custom Fields in Scrips Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips I'm trying to write a custom condition that will trigger every time a transaction custom field is updated that will update other custom fields. The idea is to keep track of time in a better way. So I have 2 custom fields: Billable Time and Non-Billable Time. These are attached to a ticket. I can easily manually update these fields. I also have two Transaction based custom fields: TRANS Billable Time and TRANS Non-Billable Time. I want to have a condition that fires when the TRANS* fields get updated. Then when the condition is fired the action will be to update the Billable Time and Non-Billable Time field appropriately. I've been doing some debugging within the Scrip condition and it appears the condition gets tested twice during a comment (haven't worked on reply yet). BUT I don't see the transaction custom field values so my condition fails. So I'm either not retrieving the transaction custom field values improperly (I get no value) or I'm not seeing the right condition. Anyone have any ideas? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] RT Wiki Problem
It looks like it is broke or hacked. I keep getting pages that have a bunch of code and weird web links. I just cleaned up about 40 edits by spam-bots. They have been busy this week. If you ever find a spam'd page... just send a link to the list with [wiki] in the subject and we will jump on it. Thanks duncan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RT Wiki Problem
big frown So yeah, there was some Wiki spam, and I logged in as a Wiki admin to remove it; and I accidently clicked on DELETE (which is right next to INFO) and nuked the page completely. Apparantly since it was an admin-delete, I can't just revert it. So... in summary, woops, sorry. -jd On Wed, 19 Jul 2006, John Boris wrote: Has something happened to the RT Wiki? http://wiki.bestpractical.com/index.cgi? It looks like it is broke or hacked. I keep getting pages that have a bunch of code and weird web links. I clicked on the link for: AddAdminCc and got this in the page that was returned: Welcome to our website for you World of Warcraft Gold And then a bunch of other nonsense. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] CommandByMail problems in RT 3.6?
Alle,
As anyone had problems installing the patch for CommandByMail extension
in RT V3.6? I've installed the extension and its prereqs, but when I try
to install the patch:
patch -p0
/home/cwfox/RT3/RT-Extension-CommandByMail-0.02/patch/command_by_email-0.1-RT-3.4.5.patch
it just hangs (strace output attached). I'm using RHELU7, PERL V5.8.5,
MySQL V4.1.20, and FastCGI V2.4.2.
Best Regards,
Camron
--
Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: [EMAIL PROTECTED]
26989 execve(/usr/bin/patch, [patch, -p0,
/home/cwfox/RT3/RT-Extension-Com...], [HOSTNAME=hiloII.fujitsu.com,
SHELL=/bin/bash, TERM=xterm, HISTSIZE=1000, SSH_CLIENT=10.157.249.158
60044 ..., WINDOWID=2098113, QTDIR=/usr/lib/qt-3.1, USER=root,
LS_COLORS=no=00:fi=00:di=00;34:l..., SUDO_USER=cwfox, SUDO_UID=6015,
SSH_AUTH_SOCK=/tmp/ssh-eaxz3507/..., MAIL=/var/spool/mail/cwfox,
PATH=/usr/kerberos/sbin:/bin:/us..., PWD=/usr/local/rt3,
INPUTRC=/etc/inputrc, LANG=C, LAMHELPFILE=/etc/lam/lam-helpfil...,
SSH_ASKPASS=/usr/libexec/openssh..., SUDO_COMMAND=/bin/bash, SHLVL=3,
HOME=/home/cwfox, LOGNAME=root, SSH_CONNECTION=10.157.249.158 60...,
LESSOPEN=|/usr/bin/lesspipe.sh %..., SUDO_GID=6000,
DISPLAY=localhost:11.0, G_BROKEN_FILENAMES=1, COLORTERM=gnome-terminal,
_=/usr/bin/strace]) = 0
26989 uname({sysname=Linux, nodename=hiloII.fujitsu.com,
release=2.4.21-40.ELsmp, version=#1 SMP Thu Feb 2 22:22:39 EST 2006,
machine=i686}) = 0
26989 brk(0)= 0x805f000
26989 open(/etc/ld.so.preload, O_RDONLY) = -1 ENOENT (No such file or
directory)
26989 open(/etc/ld.so.cache, O_RDONLY) = 3
26989 fstat64(3, {st_dev=makedev(8, 2), st_ino=245855, st_mode=S_IFREG|0644,
st_nlink=1, st_uid=0, st_gid=0, st_blksize=4096, st_blocks=176, st_size=83805,
st_atime=2006/07/19-12:18:18, st_mtime=2006/07/18-07:47:16,
st_ctime=2006/07/18-07:47:16}) = 0
26989 old_mmap(NULL, 83805, PROT_READ, MAP_PRIVATE, 3, 0) = 0xb75d4000
26989 close(3) = 0
26989 open(/lib/tls/libc.so.6, O_RDONLY) = 3
26989 read(3, \177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\200X\1..., 512)
= 512
26989 fstat64(3, {st_dev=makedev(8, 2), st_ino=14106645, st_mode=S_IFREG|0755,
st_nlink=1, st_uid=0, st_gid=0, st_blksize=4096, st_blocks=3080,
st_size=1572440, st_atime=2006/07/19-12:18:18, st_mtime=2005/11/22-04:15:13,
st_ctime=2006/03/16-09:46:54}) = 0
26989 old_mmap(NULL, 1279916, PROT_READ|PROT_EXEC, MAP_PRIVATE, 3, 0) =
0xb749b000
26989 old_mmap(0xb75ce000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED,
3, 0x132000) = 0xb75ce000
26989 old_mmap(0xb75d1000, 10156, PROT_READ|PROT_WRITE,
MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb75d1000
26989 close(3) = 0
26989 old_mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1,
0) = 0xb749a000
26989 set_thread_area({entry_number:-1 - 6, base_addr:0xb749a500,
limit:1048575, seg_32bit:1, contents:0, read_exec_only:0, limit_in_pages:1,
seg_not_present:0, useable:1}) = 0
26989 munmap(0xb75d4000, 83805) = 0
26989 time([1153347498])= 1153347498
26989 brk(0)= 0x805f000
26989 brk(0x8082000)= 0x8082000
26989 brk(0)= 0x8082000
26989 gettimeofday({1153347498, 440590}, NULL) = 0
26989 getpid() = 26989
26989 lstat64(/tmp/poU97YcG, 0xbfffea84) = -1 ENOENT (No such file or
directory)
26989 getpid() = 26989
26989 lstat64(/tmp/pi0nzMtF, 0xbfffea84) = -1 ENOENT (No such file or
directory)
26989 getpid() = 26989
26989 lstat64(/tmp/pr3fNAKE, 0xbfffea84) = -1 ENOENT (No such file or
directory)
26989 getpid() = 26989
26989 lstat64(/tmp/ppI0rp1D, 0xbfffea84) = -1 ENOENT (No such file or
directory)
26989 rt_sigaction(SIGCHLD, {SIG_DFL}, {SIG_DFL}, 8) = 0
26989 rt_sigaction(SIGHUP, NULL, {SIG_DFL}, 8) = 0
26989 rt_sigaction(SIGHUP, {0x804fa40, [], SA_RESTORER, 0xb74c30d8}, NULL, 8) = 0
26989 rt_sigaction(SIGPIPE, NULL, {SIG_DFL}, 8) = 0
26989 rt_sigaction(SIGPIPE, {0x804fa40, [], SA_RESTORER, 0xb74c30d8}, NULL, 8)
= 0
26989 rt_sigaction(SIGTERM, NULL, {SIG_DFL}, 8) = 0
26989 rt_sigaction(SIGTERM, {0x804fa40, [], SA_RESTORER, 0xb74c30d8}, NULL, 8)
= 0
26989 rt_sigaction(SIGXCPU, NULL, {SIG_DFL}, 8) = 0
26989 rt_sigaction(SIGXCPU, {0x804fa40, [], SA_RESTORER, 0xb74c30d8}, NULL, 8)
= 0
26989 rt_sigaction(SIGXFSZ, NULL, {SIG_DFL}, 8) = 0
26989 rt_sigaction(SIGXFSZ, {0x804fa40, [], SA_RESTORER, 0xb74c30d8}, NULL, 8)
= 0
26989 rt_sigaction(SIGINT, NULL, {SIG_DFL}, 8) = 0
26989 rt_sigaction(SIGINT, {0x804fa40, [], SA_RESTORER, 0xb74c30d8}, NULL, 8) = 0
26989 fstat64(0, {st_dev=makedev(0, 7), st_ino=8, st_mode=S_IFCHR|0620,
st_nlink=1, st_uid=6015, st_gid=5, st_blksize=1024, st_blocks=0,
st_rdev=makedev(136, 6), st_atime=2006/07/19-12:18:18,
st_mtime=2006/07/19-12:18:18, st_ctime=2006/07/18-14:51:47}) = 0
26989
Re: [rt-users] CommandByMail problems in RT 3.6?
Camron W. Fox wrote:
Alle,
As anyone had problems installing the patch for CommandByMail
extension in RT V3.6? I've installed the extension and its prereqs, but
when I try to install the patch:
patch -p0
/home/cwfox/RT3/RT-Extension-CommandByMail-0.02/patch/command_by_email-0.1-RT-3.4.5.patch
OK, nevermind...oxygen narcosis from traveling to the Summit...BUT,
Now I send this input to the generic queue:
MAIL CONTENT
Queue: FAI Internal
Subject: TEST Command Subject Change
Status: open
Owner: cwfox
Requestor: [EMAIL PROTECTED]
CF.{Urgency}: Normal
CF.{Area}: DNS
Gentlemen,
This is a test of the commandByMail extension for RT.
Best Regards,
Camron
/MAIL CONTENT
and a ticket was created in the generic queue with all the input above
as the content. Here are the errors:
[Wed Jul 19 23:11:38 2006] [debug]: Converting 'ISO-8859-1' to 'utf-8'
for text/plain - TEST CommandByMail (/usr/local/rt3/lib/RT/I18N.pm:226)
[Wed Jul 19 23:11:38 2006] [debug]: RT::Ticket=HASH(0xa60f68c) No queue
given for ticket creation. (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396)
[Wed Jul 19 23:11:38 2006] [error]: Couldn't create ticket from message
with commands, fallback to standard mailgate.
Error: Could not create ticket. Queue not set
(/usr/local/rt3/local/lib/RT/Interface/Email/Filter/TakeAction.pm:447)
[Wed Jul 19 23:11:38 2006] [warning]: Couldn't create ticket from
message with commands, fallback to standard mailgate.
Error: Could not create ticket. Queue not set
(/usr/local/rt3/local/lib/RT/Interface/Email/Filter/TakeAction.pm:583)
[Wed Jul 19 23:11:38 2006] [crit]: Couldn't create ticket from message
with commands, fallback to standard mailgate.
Error: Could not create ticket. Queue not set
(/usr/local/rt3/lib/RT/Interface/Email.pm:242)
___
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] Custom Fields / Transaction Custom Fields inScrips [FIX!]
Unfortunately, the patch violates abstraction barriers all over the place. Io never found a way to do it cleanly --- Original message --- From: Mike Coakley [EMAIL PROTECTED] Sent: 19.7.'06, 16:33 For anyone following this thread (doubtful as it is old) I've got everything working. After looking through the code I noticed that the patch that Jesse had released for 3.4 that I had tried to apply did not apply fro some reason although I didn't remember getting any errors. So I re-applied the patch to my 3.6 and everything is working as I expected it in the past. So, I concur with Jesse... His patch does fix the issue :-D Now my only question would be why isn't this patch in the core yet as of 3.6? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 From: Mike Coakley [EMAIL PROTECTED] Date: Fri, 07 Jul 2006 15:30:03 -0400 To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Conversation: [rt-users] Custom Fields / Transaction Custom Fields in Scrips Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips Hello all... In further attempts to get this working I've done the following: 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work. 2. In further research I found an article in the archives that stated that this was a known issue back in the 3.4 timeframe basically stating the the Transaction Custom Fields don't get populated until after the scrips are run. There was a patch file available through the archives but this patch file also did not fix my issue. So, I'm wondering if anyone has any further help or places I can look. Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 From: Mike Coakley [EMAIL PROTECTED] Date: Wed, 05 Jul 2006 16:02:42 -0400 To: rt-users@lists.bestpractical.com Conversation: Custom Fields / Transaction Custom Fields in Scrips Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips I'm trying to write a custom condition that will trigger every time a transaction custom field is updated that will update other custom fields. The idea is to keep track of time in a better way. So I have 2 custom fields: Billable Time and Non-Billable Time. These are attached to a ticket. I can easily manually update these fields. I also have two Transaction based custom fields: TRANS Billable Time and TRANS Non-Billable Time. I want to have a condition that fires when the TRANS* fields get updated. Then when the condition is fired the action will be to update the Billable Time and Non-Billable Time field appropriately. I've been doing some debugging within the Scrip condition and it appears the condition gets tested twice during a comment (haven't worked on reply yet). BUT I don't see the transaction custom field values so my condition fails. So I'm either not retrieving the transaction custom field values improperly (I get no value) or I'm not seeing the right condition. Anyone have any ideas? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden
Re: [rt-users] Spam on the Wiki
It has been mentioned before but is there a way to get rid of the spam on the Wiki? Don't know how it'll fly, but: Semi-public login, posted to the mailing lists regularly? Word-verification/captcha? --Benji Wakely 0409 588 566 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Spam on the Wiki
Benji Wakely escreveu: It has been mentioned before but is there a way to get rid of the spam on the Wiki? Don't know how it'll fly, but: Semi-public login, posted to the mailing lists regularly? Word-verification/captcha? I take care of a few wiki sites and this problem was relatively solved by requiring login to edit. In the register process the user writes a comment about why she/he wants to register and a confirm mail is sent to the supplied address. The registration is complete when this mail is replyed or the code sent is inputed in a particular web form. A notice is generated and sent to the administrator, that can remove the account if it's the case. This way we are fairly safe from robots, and incidents with bad users are very rare... Btw, I use TWiki (http://twiki.org/), a very robust, flexible and extensible wiki. -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Spam on the Wiki
On Thu, Jul 20, 2006 at 10:15:13AM +1000, Benji Wakely wrote: It has been mentioned before but is there a way to get rid of the spam on the Wiki? Don't know how it'll fly, but: Semi-public login, posted to the mailing lists regularly? Our spammers use google. I think we'll need to go to a full-email-verified login. Wifty is almost, but not quite ready for that. The other option is Mediawiki, but my personal distaste for PHP makes that a bit of a non-starter. Word-verification/captcha? Tried it. The spammers are humans. --Benji Wakely 0409 588 566 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] LDAP working, now the next step
Hurrah! I got LDAP working with Active Directory using the Mosemann implementation found on the wiki. It took some tweaking and some trial and error, but I finally got it working with a Windows 2003 AD server (which is different than 2000). If anyone is having problems getting that far, I think I can be a resource for you. NOW I have a problem. I want people to be able to create tickets without having an account, but then be able to log into the system and have those tickets associated with their account (by email). I am currently using the Auto Create on email, then set password via Auto Respond method, which I will need to turn off. Ideally I can have a replacement for that process that uses LDAP. Does anyone have any ideas about how I might accomplish the above? Thanks! -Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] LDAP working, now the next step
I just went through the step to setup the auth from the wiki, using LDAP. following all the steps (and now that my exchange and AD are sync'ed throught the exchange connector), gave me the ability to logon with my AD password, and have users registered the same way. If a user send an email, their account is created automatically, and populated with the right details from AD. If a user logon using a browser, the same thing happens. As long as exchange and AD have sync'ed data (the connector wasn't configured properly in our case, but since it's there, everything is working beautifully.) my understanding is that with the LDAP plugin/extension setup, the authentication happens over LDAP against AD, and the user details (including emails and stuff) is pulled from AD as well. so when a user sends an email, an account for that user is created with their AD login (minus the domain). the password being checked is the one is AD. So if you look at the auth extension for the ldap in the wiki. i believe the pages that i looked at are the one linked from there: http://wiki.bestpractical.com/index.cgi?LDAP not the one you referenced. RT3.6, apache 1.3, perl 5.8.8. Thanks to Jim Meyer. It works for me(TM). Jok -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jay Vlavianos Sent: Wednesday, July 19, 2006 5:53 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] LDAP working, now the next step Hurrah! I got LDAP working with Active Directory using the Mosemann implementation found on the wiki. It took some tweaking and some trial and error, but I finally got it working with a Windows 2003 AD server (which is different than 2000). If anyone is having problems getting that far, I think I can be a resource for you. NOW I have a problem. I want people to be able to create tickets without having an account, but then be able to log into the system and have those tickets associated with their account (by email). I am currently using the Auto Create on email, then set password via Auto Respond method, which I will need to turn off. Ideally I can have a replacement for that process that uses LDAP. Does anyone have any ideas about how I might accomplish the above? Thanks! -Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Spam on the Wiki
On Wed, Jul 19, 2006 at 08:29:54PM -0400, Jesse Vincent wrote: On Thu, Jul 20, 2006 at 10:15:13AM +1000, Benji Wakely wrote: It has been mentioned before but is there a way to get rid of the spam on the Wiki? Don't know how it'll fly, but: Semi-public login, posted to the mailing lists regularly? Our spammers use google. I think we'll need to go to a full-email-verified login. Wifty is almost, but not quite ready for that. The other option is Mediawiki, but my personal distaste for PHP makes that a bit of a non-starter. Word-verification/captcha? Tried it. The spammers are humans. Socialtext will be open sourcing their wiki at Oscon... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Cant' send mail when create an application
Ive got such a strange question that I cant send mail to anyone(receiver, cc, cc to manager all not work) when create an application, while mail flow works when reply the application. How to solve that? Thanks Vince ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Cant' send mail when create an application
Check your global scrips such as On Create things. - Original Message - From: Wu, Vince To: rt-users@lists.bestpractical.com Sent: Thursday, July 20, 2006 10:29 AM Subject: [rt-users] Cant' send mail when create an application I’ve got such a strange question that I can’t send mail to anyone(receiver, cc, cc to manager all not work) when create an application, while mail flow works when reply the application. How to solve that? Thanks Vince ___http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-usersCommunity help: http://wiki.bestpractical.comCommercial support: [EMAIL PROTECTED]Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.comWe're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
