[rt-users] Custom Field could not be modified
Hello everybody, I have a strange problem with our RT 3.4. I have two queues with same rights for groups and with same Custom Fields assigned. One custom field has problems when I move ticket from one queue to another. I cannot set it anymore. When I change its value its is immediately deleted by RT_System. If I move the ticket back to the first queue everything is fine. As I told I checked ACLs for queues and for fields everything is set OK. Does anybody experienced something like this, and can give me a clues where to look at. Thanks, Arnas -- Arnas KUPSYS Swisscom-Eurospot IT Phone: +41 62 839 6794 Fax: +41 22 797 6322 Mobile: +41 79 746 0218 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rtTicket/Display.html
I recently installed rt3.6 on freeBSD 6.0 from ports collection. Everything seems to work fine but on clicking on Update Ticket when reply it I keep getting the error Not Found The requested URL /rt/rtTicket/Display.html was not found on this server. /rt is my alias in my apache webserver. Any solutions out there? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ram usage and mysql processes
RT 3.4.2 On Fedora Core 3Recently I have noticed that there are about 12 to 15 mysql processes running on my RT server. Is there a way to limit these processes? I have limited my httpd to 4 processes but I do not know how to limit the mysqld processes? All of the mysqld process are using 4.5% of the RAM so needless to say it is eating up alot of my ram...Any help would be great...Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] extractcustomfields breaks with attachments ?
On 8/30/06, Justin Lim [EMAIL PROTECTED] wrote: Whenever I have mail attachments its breaking the extractcustomfields. When I submit the same email without the attachments it looks like the extractcustomfields is working fine. Any suggestions ? Most probably this extension has problems with selecting a text part in a multipart email (message with attachments). -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] MyRT Line 76 error/upgrade error
I restored a 3.4.3 mysql db into 3.6.0. I am
receiving the line 76 error that has already been
reported. When I run the upgrade command:
/opt/rt3/sbin/rt-setup-database --action schema \
--datadir \
/usr/src/build/rt-3.6.0/etc/upgrade/3.5.1
I receive the following error:
DBI connect('dbname=rt3;host=localhost','',...)
failed: Access denied for user
root'@'localhost' (using password: NO) at
/opt/rt3/sbin/rt-setup-database line
169
Use of uninitialized value in concatenation (.) or
string at /opt/rt3/sbin/rt-se
tup-database line 169.
Failed to connect to dbi:mysql:;host=localhost as :
Access denied for user 'root
'@'localhost' (using password: NO) at
/opt/rt3/sbin/rt-setup-database line 169.
Any suggestions on how to get around this error?
Thanks,
Shannon
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Re: [rt-users] MyRT Line 76 error/upgrade error
On Thu, Aug 31, 2006 at 07:30:13AM -0700, Shannon Adams wrote:
I restored a 3.4.3 mysql db into 3.6.0. I am
receiving the line 76 error that has already been
reported. When I run the upgrade command:
/opt/rt3/sbin/rt-setup-database --action schema \
--datadir \
/usr/src/build/rt-3.6.0/etc/upgrade/3.5.1
I receive the following error:
DBI connect('dbname=rt3;host=localhost','',...)
failed: Access denied for user
root'@'localhost' (using password: NO) at
/opt/rt3/sbin/rt-setup-database line
169
The makefile tells you to:
@echo $(RT_SBIN_PATH)/rt-setup-database --dba $(DB_DBA)
--prompt-for-dba-passwor
d --action schema --datadir etc/upgrade/version
@echo $(RT_SBIN_PATH)/rt-setup-database --dba $(DB_DBA)
--prompt-for-dba-passwor
d --action acl --datadir etc/upgrade/version
@echo $(RT_SBIN_PATH)/rt-setup-database --dba $(DB_DBA)
--prompt-for-dba-passwor
d --action insert --datadir etc/upgrade/version
You need to spec a username and password.
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Re: [rt-users] CF Questions
On Thu, Aug 31, 2006 at 09:52:15AM -0400, Hornet wrote: Hello, I added a CF that holds ticket closure codes. My question is, how do I make it mandatory to select a code before the status is changed to close and make it so no matter how you close the ticket (jumbo, batch, single), it must be filled out? My first idea is to make a custom CGI that holds the codes and then uses the CLI tool to update and close the ticket. Thanks! You need to hack the RT API so tht RT::Ticket::SetStatus checks that the CF is set before it closes the ticket. You may still run into trouble if the web UI updates ticket status before it updates custom fields... -Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New to SCRIPS, Trying to create On Due Date Change
I have been using RT for a bit now; however, I am just now entering the wonderful world of custom scrips. It seems there is a lot of information out there as far as brief comments etc... ;however, I have not been able to find an example or a document that will assist me in creating my custom scrip. I was looking to create On Due Date Change, User Defined and then enter in a custom condition. My custom condition would be based on a change to the Due Date field. Simply looking for pointers, starting point, etc... RT Essentials has been little help. Any help is appreciated. -thank you! -- Open WebMail Project (http://openwebmail.org) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] extractcustomfields breaks with attachments ?
Hello, --Am 31. August 2006 18:21:18 +0400 schrieb Ruslan Zakirov [EMAIL PROTECTED]: Most probably this extension has problems with selecting a text part in a multipart email (message with attachments). ECFV does its best, by using TransactionObj-ContentObj from the RT-API, which RT uses itself to select the most appropriate text part of a message / multipart and so on. to the original poster: Maybe the message has no text part and matching text in html most probably fails because of intervening tags. Be sure that you have the most recent version of ECFV (1.2b3 from http://page.mi.fu-berlin.de/~pape/rt3/ExtractCustomFieldValues.tgz). There may be another cause as well: I recently observed that ECFV had problems with mail which have Content-type Headers with encoded filename entries from Outlook. That became better after a patch from you, Ruslan, which fixed it partly (regarding international characters in attachment filename). Regards, Dirk ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.6.1 CLI--how to pass in a newline
Is there any way to pass in a new line character via the CLI? I'm trying to put one in the text field with 'create' and straight in with a 'comment'. An actual return confuses the shell, and everything else I tried is translated literally. \n and br / both just showed up that way in the ticket. (It's actually very cool that RT is translating everything properly, but I'd like a control character to tell RT that I really want a newline.) Thanks, Jim -- Jim Brandt Administrative Computing Services University at Buffalo ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ticket with a new queue but requestor still from old queue/group
Has anyone run into a problem where you have a ticket that has been assigned to a queue (Queue A) and then given To an owner who belongs to that group/queue. After some time, the ticket is then moved to a different queue (Queue B) But for some reason the owner is the same person from the first queue (Queue A) even though they do not belong to the New queue/group (Queue B)? Seems to me like the ticket should change to Nobody as owner. Maybe this is permission Issue that I have set up different for one queue/group as this issue just recently came to my attention and we have been running RT for a year now. Any help, thoughts, ideas would be appreciated. Thank you, T.J. Maciak Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.1 CLI--how to pass in a newline
Hi Jim, We recently had an application that required us to import data containing newlines into our RT instance via the command-line tool. We found that the text field of the 'create' option does not accept newlines, however adding an actual newline character to a 'comment' does: [EMAIL PROTECTED] ~]# /opt/rt3/bin/rt comment -m 'foo bar' 40849 Password: Message recorded [EMAIL PROTECTED] ~]# echo $? 0 Sincerely, Frank Pater DCANet http://www.dca.net voice: 888-4-DCANET (888-432-2638) fax: 302-426-6386 On Thu, Aug 31, 2006 at 12:07:00PM -0400, Jim Brandt wrote: Is there any way to pass in a new line character via the CLI? I'm trying to put one in the text field with 'create' and straight in with a 'comment'. An actual return confuses the shell, and everything else I tried is translated literally. \n and br / both just showed up that way in the ticket. (It's actually very cool that RT is translating everything properly, but I'd like a control character to tell RT that I really want a newline.) Thanks, Jim -- Jim Brandt Administrative Computing Services University at Buffalo ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpwFzwDaDgWy.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.1 CLI--how to pass in a newline
Is there any way to pass in a new line character via the CLI? [...] An actual return confuses the shell, This is a shell problem, then, and should be addressed as such. Every shell I've used has a way to get a newline into a command argument - though it's not always easy to find. Which shell do you use? /~\ The ASCII der Mouse \ / Ribbon Campaign X Against HTML [EMAIL PROTECTED] / \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Test::Expect 0.30...MISSING
Trying to resolve 3.6.1 dependencies on Fedora Core 4. I am down to this one. I cannot seem to find it with yum or cpan. I can only find an rpm for fc5. Has anyone had luck with this one on FC4? Thanks, Shannon __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Test::Expect 0.30...MISSING
On Thu, Aug 31, 2006 at 09:26:48PM -0700, Shannon Adams wrote: Trying to resolve 3.6.1 dependencies on Fedora Core 4. I am down to this one. I cannot seem to find it with yum or cpan. I can only find an rpm for fc5. Has anyone had luck with this one on FC4? You won't need it unless you are going to run RT's regression tests. But it is on CPAN: http://search.cpan.org/author/LBROCARD/Test-Expect-0.30/lib/Test/Expect.pm ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Does formatting a saved search have to be this *%!%! painful?
I'm creating a dashboard of saved searches for my boss and the rest of the company's executive team in our 3.6.0 installation. I started with some already-saved searches which I can use to get at the info I need, but wanted to add particular fields in particular places in the search results screen, and in general rearrange the format to have the info appear just-so for my not-very-pointy-haired friends. Each search has about 12 columns, and I'm about ready to scream! Is there any way to get a new field in a search to appear in the second column of a multicolumn search OTHER THAN this cripplingly repetitive process: 1. select field under display columns 2. select title, format, size, and style, and click - 3. grab scrollbar in show columns, drag to bottom, select new field, click ^ (uparrow) 4. grab scrollbar in show columns, drag down, find new field (now second from bottom), click ^ 5. grab scrollbar in show columns, drag down, find new field (now third from bottom), click ^ 6. grab scrollbar in show columns, drag down, find new field (now 4th from bottom), click ^ [...] I'm hastening RSI onset with this... if this is the only way (short of direct DB manipulation) to do it, this interface seriously needs to change. Ok, I'm done venting, but lord there has to be a better way. Any UI hackers out there already solved this? Or am I just incredibly dense and missed the obvious? -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
