Re: [rt-users] RT with postfix

[Asefu]

Depending on how you decided to setup postfix, you may need to read this :
http://wiki.bestpractical.com/index.cgi?PostFixSQLAliasProblem



Its Azfar wrote:

I have a system runing RT 3.6.1 with sendmail. For
some reason i have to install postfix on it for that I
have to deinstall sendmail. I want to know can RT run
with postfix, if yes then wht changes do it need to
tell rt to commuicate with postfix.


 

Food fight? Enjoy some healthy debate 
in the Yahoo! Answers Food & Drink Q&A.

http://answers.yahoo.com/dir/?link=list&sid=396545367
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[rt-users] Sort search by custom fields data

[Raphael Berlamont]

Hello list,

I would like to know why the possibility of sorting a search result by
customfields is available, but not effective?

For example, I have a custom field "Country" in which I fill the origin
site of the ticket. I would like to have the possibility to sort the
search result by this custom field, in order to group all tickets of a
similar country (But also display several countries). I know that I can
filter on one country, but my wish is to sort the result.

If, on the search page, I select "Order by:" ->  CustomField.{Country},
the result won't be sorted anyway.

Am I missing something?

-- 
Raph.
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Re: [rt-users] vanished lines in rt 3.6.1 reply

[Sven Sternberger]

Hello!

I'm still surprised. No reaction No reply on the bug #8114,
nor on my posting.

We still have the problems that lines from replies under some
circumstances won't be displayed in the WEB-UI.

Are there any other installation with the same problem?
Will this be fixed in 3.6.x?
Is this now an official bug or not?

best regards!

sven



On Mon, 2007-01-22 at 11:08 +0100, Sven Sternberger wrote:
> Hello!
> 
> I'm surprised that i got no further reaction on my bug report (#8114),
> I think that the issue I reported is major bug because in our 
> environment these vanished lines (even if they are in db) means data
> loss.
> 
> Is this something only our installation suffers? I also
> wrote a bug report. But the open bug pages seems to be out of service:
> http://rt3.fsck.com//NoAuth/Buglist.html
> or are there really no bugs ;-)
> 
> regards!
> 
> sven
> 
> 
> 
> On Fri, 2007-01-12 at 16:58 +0100, Sven Sternberger wrote:
> > Hello!
> > 
> > I upgraded the perl module Text::Quoted to the version 1.8, but the
> > problem is still the same
> > 
> > > I tried to track down the problem, it only happens when I made a reply
> > > to an transaction, a reply to the ticket is always ok. 
> > > The weird thing is that sometimes the first reply
> > > is okay but in the second reply the new entered lines are vanished
> > again
> > > (the lines from the first try are still visible)
> > > 
> > > It is not the word "cpan" which triggers the problem, but anything
> > > in the form /^\w+>/ (this is an regexp).
> > 
> > I now recognized the following:
> > I create a ticket with a line which something 
> > like /^\w+>/
> > RESULT: ok
> > 
> > I reply on these transaction and enter again /^\w+>/
> > RESULT: ok
> > 
> > I reply on the reply transaction with an /^\w+>/
> > RESULT: the newly entered line vanish
> > 
> > So it is pretty clear that the quote mechanism is
> > broken if you have more than one reply level
> > 
> > best regards!
> > 
> > sven
> > 
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[rt-users] absolutely minimal hardware requirements to run RT

[Mariusz Stakowski]

Hello list,

I'm trying to convince my colleagues to use RT. I have 
installed it on my home PC, so I can learn the RT. I would like to 
demonstrate the RT at work, and here is my problem. All I can have as a 
hardware is an old PC - Pentium II 233MHz, 128MB RAM, 20GB HDD. 
So I have chosen :
Slackware 11 with:
Apache 1.3.37 
 MySQL 5.0.24 
sendmail.  8.13.8

I have installed
RT 3.6.1
and 
mod_perl 1.27,

Window manager - fcde, internet browser - seamonkey. It seems it 
is capable to work, but it "normally" dies after home page and t it never 
goes any further. Or it is extremely slow (even for me).
All I want is to demonstrate basic  RT functionalities. I think 
there would be no more than 100 of tickets and about five users. And the 
response time could be about 5 seconds (or at least less  than  user 
"patience limit" ). I have not done yet  any performance tuning.

So my question is - is it at all possible to make RT working in this way 
on such hardware ? (I can not increase RAM - "upgrade of such an old PC is 
too expensive")


I would greatly appreciate any help

 
Best regards

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Re: [rt-users] absolutely minimal hardware requirements to run RT

[Mike Peachey]

Ours is currently running on Fedora3/Athlon64 3500+/1GB
DDR400/Apache2/MySQL4/Exim4/RT 3.6.1/100 users/200 tickets per month

We have two instances running simultaneously, one with mod_perl, one
with FastCGI (mod_perl being the one that gets heavier load). And it
runs very quickly.

Before anyone says, of course it would, considering the hardware.. the
server it is running on is also Primary DNS / Backup DHCP and a lot more
besides.

I can imagine it would run a little slowly on the hardware you describe,
but I have absolutely no reason to believe it wouldn't work at all, or
even too slow to use.

It would suggest a config error or incompatability...

Mariusz Stakowski wrote:
> 
> Hello list,
> 
> I'm trying to convince my colleagues to use RT. I have
> installed it on my home PC, so I can learn the RT. I would like to
> demonstrate the RT at work, and here is my problem. All I can have as a
> hardware is an old PC - Pentium II 233MHz, 128MB RAM, 20GB HDD.
> So I have chosen :
> Slackware 11 with:
> Apache 1.3.37
>  MySQL 5.0.24
> sendmail.  8.13.8
> 
> I have installed
> RT 3.6.1
> and
> mod_perl 1.27,
> 
> Window manager - fcde, internet browser - seamonkey. It seems it
> is capable to work, but it "normally" dies after home page and t it
> never goes any further. Or it is extremely slow (even for me).
> All I want is to demonstrate basic  RT functionalities. I think
> there would be no more than 100 of tickets and about five users. And the
> response time could be about 5 seconds (or at least less  than  user
> "patience limit" ). I have not done yet  any performance tuning.
> 
> So my question is - is it at all possible to make RT working in this way
> on such hardware ? (I can not increase RAM - "upgrade of such an old PC
> is too expensive")
> 
> 
> I would greatly appreciate any help
> 
>  
> Best regards
> 
> Mariusz Stakowski
> 
> 
> 
> 
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___

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Fax: +44 (0) 114 281 2951
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Re: [rt-users] absolutely minimal hardware requirements to run RT

[Gentgeen]

On Tue, 6 Feb 2007 13:20:06 +0100
Mariusz Stakowski <[EMAIL PROTECTED]> wrote:

> Hello list,
> 
> I'm trying to convince my colleagues to use RT. I have
> 
> installed it on my home PC, so I can learn the RT. I would like to 
> demonstrate the RT at work, and here is my problem. All I can have as
> a  hardware is an old PC - Pentium II 233MHz, 128MB RAM, 20GB HDD. 
> So I have chosen :
> Slackware 11 with:
> Apache 1.3.37 
>  MySQL 5.0.24 
> sendmail.  8.13.8
> 
> I have installed
> RT 3.6.1
> and 
> mod_perl 1.27,
> 
> Window manager - fcde, internet browser - seamonkey. It seems
> it 
> is capable to work, but it "normally" dies after home page and t it
> never  goes any further. Or it is extremely slow (even for me).
> All I want is to demonstrate basic  RT functionalities. I
> think 
> there would be no more than 100 of tickets and about five users. And
> the  response time could be about 5 seconds (or at least less  than 
> user  "patience limit" ). I have not done yet  any performance tuning.
> 
> So my question is - is it at all possible to make RT working in this
> way  on such hardware ? (I can not increase RAM - "upgrade of such an
> old PC is  too expensive")
> 
> 
> I would greatly appreciate any help
> 
>  
> Best regards
> 
> Mariusz Stakowski


Could you take this computer into work, and then use a different machine
to access the webGUI.  Seems to me that Apache+MySQL+window
manager+seamonkey would really pull this machine to a crawl (or even a
freezing halt).


-- 
http://gentgeen.homelinux.org

#
 Associate yourself with men of good quality if you esteem
 your own reputation; for 'tis better to be alone then in bad 
 company.- George Washington, Rules of Civility
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[rt-users] Email ticket requests ...

[Nicholas Whitehead]

I have RT 3.6.3 installed on a Fedora Core 6 box

 

I have configured it to use Sendmail 

 

All seems to work fine 

 

When tickets are created from within RT, all the emails are sent
correctly to requestors, CC, CCadmins etc 

 

I can send a mail from the server (where RT is installed) and get a
ticket created OK via echo 'hello' | mail -s "test subject" rt

 

However, the difficulty starts when trying to request a ticket from
outside the RT server (eg from our Exchange email system in the office.
The mails seem never to reach the RT system. This obviously is the same
when trying to reply from emails back to the ticket ..

 

 

Any help would be appreciated

 

Thanks in advance

 

 

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Re: [rt-users] Email ticket requests ...

[John Arends]

Are you sure sendmail will receive email from outside?

Nicholas Whitehead wrote:

-->

I have RT 3.6.3 installed on a Fedora Core 6 box

 


I have configured it to use Sendmail ….

 


All seems to work fine

 

When tickets are created from within RT, all the emails are sent 
correctly to requestors, CC, CCadmins etc


 

I can send a mail from the server (where RT is installed) and get a 
ticket created OK via echo ‘hello’ ¦ mail –s “test subject” rt


 

However, the difficulty starts when trying to request a ticket from 
outside the RT server (eg from our Exchange email system in the office. 
The mails seem never to reach the RT system. This obviously is the same 
when trying to reply from emails back to the ticket ..


 

 


Any help would be appreciated

 


Thanks in advance

 

 





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Re: [rt-users] RT database update from 2.0.9 to 3.6.1

[Thomas Koch]

Dear Kevin and list

Using the rt2-to-rt3 update software I experienced some problems with 
the mail attachments. All the attachments in the RT 3.6 Database are 
unreadable now!


Error message copied from my browser:

The image “http://rt.switch.ch/Ticket/Attachment/52274/20897/nichch.png” 
cannot be displayed, because it contains errors.


There must be a problem in the export or import of all the tickets.

Can anybody help me?

Thanks in advance.

--
Thomas



Thomas Koch wrote:

Hi Kevin

What kind of "customer work" do you mean? What is new to the tool? 
Update from 2.x.x to 3.6.x?


I will give this subversion a try and let you know whether it works for 
me or not.


Thanks a lot!

--
Thomas


Kevin Falcone wrote:


On Jan 11, 2007, at 5:13 AM, Thomas Koch wrote:
The  "rt2-to-rt3" database migration tool (mentioned in RT3.2's 
readme file and downloadable at 
http://bestpractical.com/pub/rt/devel/rt2-to-rt3.tar.gz) works only 
from 2.0 to 3.0. My problem is that there are also schema changes 
between 3.0 and 3.6. I can't dump my RT2 MySQL database and import it 
with the tool mentioned above directly into the RT 3.6 database, can I?


Thomas

There has been recent customer work on this tool, but it is only 
available in subversion.  We'd love to hear if it works for you.  You 
can find the code here:


svn://svn.bestpractical.com/rt2-to-rt3/trunk

-kevin




--
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 Thomas Koch; SWITCH; Postfach; CH-8021 Zurich; Switzerland
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Re: [rt-users] absolutely minimal hardware requirements to run RT

[Bill Chmura]

On Tue, 6 Feb 2007 13:20:06 +0100
Mariusz Stakowski <[EMAIL PROTECTED]> wrote:

> Hello list,
> 
> I'm trying to convince my colleagues to use RT. I have 
> installed it on my home PC, so I can learn the RT. I would like to 
> demonstrate the RT at work, and here is my problem. All I can have as a 
> hardware is an old PC - Pentium II 233MHz, 128MB RAM, 20GB HDD. 
> So I have chosen :
> Slackware 11 with:
> Apache 1.3.37 
>  MySQL 5.0.24 
> sendmail.  8.13.8
> 
> I have installed
> RT 3.6.1
> and 
> mod_perl 1.27,
> 
> Window manager - fcde, internet browser - seamonkey. It seems it 
> is capable to work, but it "normally" dies after home page and t it never 
> goes any further. Or it is extremely slow (even for me).
> All I want is to demonstrate basic  RT functionalities. I think 
> there would be no more than 100 of tickets and about five users. And the 
> response time could be about 5 seconds (or at least less  than  user 
> "patience limit" ). I have not done yet  any performance tuning.
> 
> So my question is - is it at all possible to make RT working in this way 
> on such hardware ? (I can not increase RAM - "upgrade of such an old PC is 
> too expensive")

Hello,

I have configured and run 2 different installs of RT... one is on an upgraded 
800Mhz P4.  Not sure on the memory, but it is no more than 768MB and may 
actually be 512MB.This box also does another instance of Apache, mail 
handling and some firewalling.  RT on this box is barely tolerable.  I am not 
sure where the bottleneck is, I suspect it may be memory.

I would drag the other machine into work if possible for the demo...  People 
seeing a demo and having it drag like booting NT on 8MB of ram will not walk 
away with a positive experience.

You can also get a somewhat dated 2Ghz machine for under $200 if that is an 
option.  Or...  If you can scrape up an extra drive, take a desktop someone 
will not be using for a few days, dual boot it, or just swap the HD (probably 
the best option if it will be windows only after).



 








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[rt-users] RT at a glance

[Obando, David DE - EV]

Dear all,

I currently run a v3.4.1 system and am about to replace it by a new
v3.6.3 system (on new hardware). 
I need to make several customizations in the "RT at glance" page (mainly
other searches). When I make these customizations in the WebGUI as root
I guess they are stored in the DB. Is it also possible to make the
customizations in rt files and not in the DB?
Before replacing the old system I need to resync the DB and with every
sync I overwrite my "RT at a glance" customizations.

What is the best way to do it?

Regards,
David
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Re: [rt-users] RT database update from 2.0.9 to 3.6.1

[Kevin Falcone]

On Feb 6, 2007, at 9:59 AM, Thomas Koch wrote:
Using the rt2-to-rt3 update software I experienced some problems  
with the mail attachments. All the attachments in the RT 3.6  
Database are unreadable now!


There was a problem with base64 encoded attachments.
It has been fixed in subversion, r6761

Let me know if that fixes it for you

-kevin
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[rt-users] Search Results ... Found vs. Shown

[Mat W]

Scenario... User creates a search that is "Status = Resolved"... Result says 
Found 14 Tickets, but only 1 is shown.  Since the user only has access to 
one queue, he only sees the 1 resolved ticket in that queue.  I understand 
it...


So my question is, what's the easiest way to make the Found # jive w/ the # 
of tickets shown for the search?  Logically I have an idea what to do, just 
not sure where to go poking around.  Plus I'm a bit cautious now that the 
system is in use.


Thanks all for the help.

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Re: [rt-users] Email ticket requests ...

[Mike Peachey]

In order to find out, I would recommend temporarily setting up mail to
deliver to a pop3 mailbox and then using fetchmail (with cronjob if
necessary) to pick mail up from that mailbox.

http://wiki.bestpractical.com/index.cgi?fetchmail

This will allow you to see the mail come into the box to confirm it is
being properly delivered, and then watch fetchmail as it picks the mail
up and pipes it into mailgate.

It just means you can turn it into a two-step process and see which step
the problem occurs in.


John Arends wrote:
> Are you sure sendmail will receive email from outside?
> 
> Nicholas Whitehead wrote:
>> -->
>>
>> I have RT 3.6.3 installed on a Fedora Core 6 box
>>
>>  
>>
>> I have configured it to use Sendmail ….
>>
>>  
>>
>> All seems to work fine
>>
>>  
>>
>> When tickets are created from within RT, all the emails are sent
>> correctly to requestors, CC, CCadmins etc
>>
>>  
>>
>> I can send a mail from the server (where RT is installed) and get a
>> ticket created OK via echo ‘hello’ ¦ mail –s “test subject” rt
>>
>>  
>>
>> However, the difficulty starts when trying to request a ticket from
>> outside the RT server (eg from our Exchange email system in the
>> office. The mails seem never to reach the RT system. This obviously is
>> the same when trying to reply from emails back to the ticket ..
>>
>>  
>>
>>  
>>
>> Any help would be appreciated
>>
>>  
>>
>> Thanks in advance
>>
>>  
>>
>>  
>>
>>
>> 
>>
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>> Commercial support: [EMAIL PROTECTED]
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>>
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Re: [rt-users] Search Results ... Found vs. Shown

[Roy El-Hames]

This is something I complained/pondered about many times at the past I 
think Jesse said something to the effect that its difficult to perform 
the search and access check at the same time without hammering your sql 
server (jesse put it much better than that), I think an idea is to pull 
the tickets which will be displayed into a hash and do the count on that 
hash , for this you'll need to change the place where the ticket count 
is displayed from Build.html into Result.html or something to that effect ..

Roy

Mat W wrote:
Scenario... User creates a search that is "Status = Resolved"... 
Result says Found 14 Tickets, but only 1 is shown.  Since the user 
only has access to one queue, he only sees the 1 resolved ticket in 
that queue.  I understand it...


So my question is, what's the easiest way to make the Found # jive w/ 
the # of tickets shown for the search?  Logically I have an idea what 
to do, just not sure where to go poking around.  Plus I'm a bit 
cautious now that the system is in use.


Thanks all for the help.

_
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Re: [rt-users] Search Results ... Found vs. Shown

[Todd Chapman]

On Tue, Feb 06, 2007 at 10:58:37AM -0500, Mat W wrote:
> Scenario... User creates a search that is "Status = Resolved"... Result 
> says Found 14 Tickets, but only 1 is shown.  Since the user only has access 
> to one queue, he only sees the 1 resolved ticket in that queue.  I 
> understand it...
> 
> So my question is, what's the easiest way to make the Found # jive w/ the # 
> of tickets shown for the search?  Logically I have an idea what to do, just 
> not sure where to go poking around.  Plus I'm a bit cautious now that the 
> system is in use.
> 
> Thanks all for the help.

Mat,

The issue is performance. When RT does a count of tickets
in a search result it counts the rows matching the criteria.
But RT rights are granted on a per ticket basis using
various roles (Owner, Requestor, Cc, AdminCc). To get
an accuract count RT would have to ask if the user is
allowed to see every ticket in the result. On some RT
systems that would be unacceptably slow.

To get a tru count you have to overrid RT::Tickets::Count to
loop through the tickets and see if the users has ShowTicket
right for each one.

-Todd
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Re: [rt-users] Email ticket requests ...

[Tim Casada]

You might consider using fetchmail to pull e-mail
down from Exchange to the RT server, especially if you are not in
direct control of all the e-mail services at your organization.  See
the link below for a good explanation of this situation and example
setups.

http://wiki.bestpractical.com/index.cgi?fetchmail


Tim Casada

Nicholas Whitehead wrote:

  
  
  
  
  I have RT
3.6.3 installed on a Fedora Core 6 box
   
  I have
configured it to use Sendmail ….
   
  All seems to
work fine 
   
  When tickets
are created from within RT, all the
emails are sent correctly to requestors, CC, CCadmins etc 
   
  I can send a
mail from the server (where RT is
installed) and get a ticket created OK via echo ‘hello’ ¦
mail –s “test subject” rt
   
  However, the
difficulty starts when trying to request
a ticket from outside the RT server (eg from our Exchange email system
in the
office. The mails seem never to reach the RT system. This obviously is
the same
when trying to reply from emails back to the ticket ..
   
   
  Any help
would be appreciated
   
  Thanks in
advance
   
   
  
  

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Re: [rt-users] Search Results ... Found vs. Shown

[Koen Martens]

Todd Chapman wrote:
> The issue is performance. When RT does a count of tickets
> in a search result it counts the rows matching the criteria.
> But RT rights are granted on a per ticket basis using
> various roles (Owner, Requestor, Cc, AdminCc). To get
> an accuract count RT would have to ask if the user is
> allowed to see every ticket in the result. On some RT
> systems that would be unacceptably slow.
> 
> To get a tru count you have to overrid RT::Tickets::Count to
> loop through the tickets and see if the users has ShowTicket
> right for each one.

There is a work-around, which is to limit your SQL statement to
those queues where the user has the OwnTicket permission. In most
cases, this should be adequate.

It was posted on this mailing list a while back, and i found it
looking around the archive for '10 newest unowned tickets'.

Gr,

Koen
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[rt-users] How do you configure RT 3.4 to not send any email response to a specific listy of addresses?

[John H. Nyhuis]

Greetings,

We have several scripts that send problem reports to our RT system. When 
RT receives these, we do want it to produce a ticket, but we do not want it to 
send any sort of response mail.  Since the script or daemon has no mechanism to 
recieve mail this response mail just ends up becoming undeliverable.  Does 
anyone have a RT 3.4 configuration that allows you to specify a list of email 
addresses that over-rides the default behavior of sending RT response mail? 
Obviously, I do want RT to send reply mail when it receives a request from a 
real person not specified in the list.


Thanks,

John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR338A, Box 356320
University of Washington
Desk: (206)-685-3884
[EMAIL PROTECTED]
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[rt-users] Asset Tracker: Reading Assets

[Nick Metrowsky]

Hi Everyone,

 

Anyone know the simplest way to the do following for Asset Tracker
assets:

 

For each asset which is active, print out all fields on the main asset
record. Also, print out the Custom Field Name and Custom Field Value for
each Custom Field that is populated on each asset.

 

Any ideas would be most welcome.

 

Nick

 

Ps I am not sure if at-users is still active, hence the secondary post
into rt-users.


-

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

[EMAIL PROTECTED]  

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com  


-

 

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[rt-users] Problem with X Highest Owned link

[Ryan Hardester]

I just upgraded from RT 3.6.1 to 3.6.3.
Everything went fine, but now when I Click on the "X Highest Owned" title link 
the results are locked at 10 per page. If I look at the system search it is set 
to 50, my personal settings are set to 50, but this link will always return 10. 
I have checked with other users and they get 50 per page so it is apparently 
just me. Any suggestions for where I can look to try and fix this for my user?

--Ryan
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Re: [rt-users] Problem with X Highest Owned link

[Ruslan Zakirov]

knonw issue of 3.6.3, I will fix it in a few days, but I don't mind if
somebody will send a patch for it.

On 2/7/07, Ryan Hardester <[EMAIL PROTECTED]> wrote:

I just upgraded from RT 3.6.1 to 3.6.3.
Everything went fine, but now when I Click on the "X Highest Owned" title link 
the results are locked at 10 per page. If I look at the system search it is set to 50, my 
personal settings are set to 50, but this link will always return 10. I have checked with 
other users and they get 50 per page so it is apparently just me. Any suggestions for 
where I can look to try and fix this for my user?

--Ryan
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--
Best regards, Ruslan.
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[rt-users] RTx Statistics version 1.08

[Roger Mastrude]

Hi! I'd like a copy of your improved package too. 

I tried to introduce the fix you mentioned in your post dated July 18,
2006. My copy of index.html doesn't have the end of table around line
146. It's around line 83, and there is a  between  and .


We're experiencing the statistics bug I reported to rt-users on January
26th, 2007 and Alvin Boey reported on February 2nd. Does the TitleBox
change you mentioned relate to this? 
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Re: [rt-users] How do you configure RT 3.4 to not send any email response to a specific listy of addresses?

[Jesse Vincent]

On Tue, Feb 06, 2007 at 12:27:13PM -0800, John H. Nyhuis wrote:
> Greetings,
> 
> We have several scripts that send problem reports to our RT system. 
> When RT receives these, we do want it to produce a ticket, but we do 
> not 
> want it to send any sort of response mail.  Since the script or daemon has 
> no mechanism to recieve mail this response mail just ends up becoming 
> undeliverable.  Does anyone have a RT 3.4 configuration that allows you to 
> specify a list of email addresses that over-rides the default behavior of 
> sending RT response mail? Obviously, I do want RT to send reply mail when 
> it receives a request from a real person not specified in the list.


Update the user created by RT for a given script's return address. Leave
the "Username" as the user's email address, but make their email address
blank.

> 
>   Thanks,
> 
> John H. Nyhuis
> IT Manager
> Dept. of Pediatrics
> HS RR338A, Box 356320
> University of Washington
> Desk: (206)-685-3884
> [EMAIL PROTECTED]
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Re: [rt-users] Some thoughts on the Quick Search list

[Taan Lindemans]

Jesse Vincent wrote:


On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
Does anybody else think it would be useful if the Quick Search list 
could be modified to include saved searches on a per user basis?


I think that this might want to be another portlet, but I'd love to see
it happen. 


Attached is a basic solution to display summaries of Saved Searches in
the Quick Search list. Any Saved Searches added to your "RT at a glance
- Summary" preferences will be added to the bottom of the list. A new
title bar separates them from the queue summaries.

This was achieved by placing a butchered version of "QueueSummary" in
local/html/Elements

A modified MyRT is also included to turn off the actual Saved Search
Ticket list in the Summary section of the homepage.

This was modified on RT-3.6.0 but seems to work on 3.6.3, however none 
of the changes to MyRT or ShowSearch (from where a lot of code was cut) 
in 3.6.3 have been implemented.


It needs a lot of tidying up, and a new portlet would probably still be 
more desirable.


Taan
%# BEGIN BPS TAGGED BLOCK {{{
%# 
%# COPYRIGHT:
%#  
%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC 
%#  <[EMAIL PROTECTED]>
%# 
%# (Except where explicitly superseded by other copyright notices)
%# 
%# 
%# LICENSE:
%# 
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%# 
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%# 
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
%# 
%# 
%# CONTRIBUTION SUBMISSION POLICY:
%# 
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%# 
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%# 
%# END BPS TAGGED BLOCK }}}





% for my $portlet (@{$portlets->{body}}) {
<% _show("body",$portlet) %>

% }

%#GAH!



% for my $portlet (@{$portlets->{summary}}) {
<% _show("summary",$portlet) %>

% }





<%INIT>

my %allowed_components = map {$_ => 1} @{$RT::HomepageComponents};

unless (exists $session{'my_rt_portlets'}) {
my ($d_portlets) = 
RT::System->new($session{'CurrentUser'})->Attributes->Named('HomepageSettings');
my $user = $session{'CurrentUser'}->UserObj;
$session{'my_rt_portlets'} = $user->Preferences('HomepageSettings', 
$d_portlets->Content);
}

my $portlets = $session{'my_rt_portlets'};

sub _show {
my $disptype = shift;
my $entry = shift;
my $type = $entry->{type};
if ($type eq 'component') {
my $name = $entry->{name};
# security check etc.
$m->comp ($name);
}
elsif ($type eq 'system') {
$m->comp ('/Elements/ShowSearch', Name => $entry->{name});
}
elsif ($type eq 'saved') {
if ($disptype eq 'body') {
   $m->comp ('/Elements/ShowSearch', SavedSearch => $entry->{name});
}
}
else {
$RT::Logger->error ("unknown portlet type $type");
}
}


%# BEGIN BPS TAGGED BLOCK {{{
%# 
%# COPYRIGHT:
%#  
%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC 
%#  <[EMAIL PROTECTED]>
%# 
%# (Except where explicitly superseded by other copyright notices)
%# 
%# 
%# LICENSE:
%# 
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%# 
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%# 
%# You should have received a copy of the GNU General Public License
%# along w

[rt-users] Ticket Errors

[Mathew Snyder]

I think I've asked about this before and I'm fairly certain I already know the
answer.  However, I'm not certain it should be happening.

We keep getting the error "Can't call method "Name" on an undefined value..."
If I recall correctly this is a result of eliminating via Shredder a user which
was at one point attatched to a ticket.  The only problem with this is that the
only users I remove are those that are created when we receive spam.

So is this the only explanation?  More and more of these tickets keep appearing
but I can't figure out how all of these users are disappearing.

Thanks
Mathew
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Re: [rt-users] SelfService Display.html bug

[Alessio Fattorini]

Il giorno mar, 06/02/2007 alle 16.33 -0500, Michael Lederman ha
scritto: 

> I just installed 3.6.3 and I’m encountering this same bug.  I never
> saw any follow up on the lists, did you find a solution to this?
> 
>  
> 
> Thanks,
> 
> Michael
> 
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