date:20080314

Re: [rt-users] RTx::Shredder Test Failure

2008-03-14 Thread Camron W. Fox

Ruslan,

Sorry. RHEL5, RT3.6.6, MySQL5.0.22, Apache 2.2.3, using mod_perl.

Best Regards,
Camron

Ruslan Zakirov wrote:
> And some info about your RT instance? I have no mindreader :)
> 
> On Fri, Mar 14, 2008 at 10:50 PM, Camron W. Fox <[EMAIL PROTECTED]> wrote:
>> Ruslan,
>>
>> Per your instructions in the module package I'm reporting the 
>> following
>>  errors with 'make test':
>>
>>  [EMAIL PROTECTED] RTx-Shredder-0.07]# make test
>>  PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e"
>>  "test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t
>>  t/00loadok
>>
>>  t/00skeleton[Fri Mar 14 19:44:41 2008] [crit]: Could not set
>>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>>
>>  Stack trace:
>> RT::__ANON__() called at t/utils.pl:246
>> main::__insert_data() called at t/utils.pl:145
>> main::init_db() called at t/00skeleton.t:9
>>  Could not set user info at t/utils.pl line 246.
>>  t/00skeletondubious
>>
>> Test returned status 255 (wstat 65280, 0xff00)
>>  t/01basics..[Fri Mar 14 19:44:44 2008] [crit]: Could not set
>>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>>
>>  Stack trace:
>> RT::__ANON__() called at t/utils.pl:246
>> main::__insert_data() called at t/utils.pl:145
>> main::init_db() called at t/01basics.t:9
>>  Could not set user info at t/utils.pl line 246.
>>  t/01basics..dubious
>>
>> Test returned status 255 (wstat 65280, 0xff00)
>>  t/01ticket..[Fri Mar 14 19:44:46 2008] [crit]: Could not set
>>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>>
>>  Stack trace:
>> RT::__ANON__() called at t/utils.pl:246
>> main::__insert_data() called at t/utils.pl:145
>> main::init_db() called at t/01ticket.t:12
>>  Could not set user info at t/utils.pl line 246.
>>  # No tests run!
>>  t/01ticket..dubious
>>
>> Test returned status 255 (wstat 65280, 0xff00)
>>  DIED. FAILED tests 1-15
>> Failed 15/15 tests, 0.00% okay
>>  t/02group_member[Fri Mar 14 19:44:49 2008] [crit]: Could not set
>>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>>
>>  Stack trace:
>> RT::__ANON__() called at t/utils.pl:246
>> main::__insert_data() called at t/utils.pl:145
>> main::init_db() called at t/02group_member.t:9
>>  Could not set user info at t/utils.pl line 246.
>>  t/02group_memberdubious
>>
>> Test returned status 255 (wstat 65280, 0xff00)
>>  t/02queue...[Fri Mar 14 19:44:52 2008] [crit]: Could not set
>>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>>
>>  Stack trace:
>> RT::__ANON__() called at t/utils.pl:246
>> main::__insert_data() called at t/utils.pl:145
>> main::init_db() called at t/02queue.t:9
>>  Could not set user info at t/utils.pl line 246.
>>  t/02queue...dubious
>>
>> Test returned status 255 (wstat 65280, 0xff00)
>>  t/02template[Fri Mar 14 19:44:55 2008] [crit]: Could not set
>>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>>
>>  Stack trace:
>> RT::__ANON__() called at t/utils.pl:246
>> main::__insert_data() called at t/utils.pl:145
>> main::init_db() called at t/02template.t:9
>>  Could not set user info at t/utils.pl line 246.
>>  t/02templatedubious
>>
>> Test returned status 255 (wstat 65280, 0xff00)
>>  t/02user[Fri Mar 14 19:44:57 2008] [crit]: Could not set
>>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>>
>>  Stack trace:
>> RT::__ANON__() called at t/utils.pl:246
>> main::__insert_data() called at t/utils.pl:145
>> main::init_db() called at t/02user.t:9
>>  Could not set user info at t/utils.pl line 246.
>>  t/02userdubious
>>
>> Test returned status 255 (wstat 65280, 0xff00)
>>  t/03plugin..ok
>>
>>  t/03plugin_usersok
>>
>>  Failed TestStat Wstat Total Fail  Failed  List of Failed
>>  
>> ---
>>  t/00skeleton.t  255 65280??   ??   %  ??
>>  t/01basics.t255 65280??   ??   %  ??
>>  t/01ticket.t255 6528015   30 200.00%  1-15
>>  t/02group_member.t  255 65280??   ??   %  ??
>>  t/02queue.t 255 65280??   ??   %  ??
>>  t/02template.t  255 65280??   ??   %  ??
>>  t/02user.t  255 65280??   ??   %  ??
>>  Failed 7/10 test scripts, 30.00% okay. 15/52 subtests failed, 71.15% okay.
>>  make: *** [test_dynamic] Error 255
>>  [EMAIL PROTECTED] RTx-Shredder-0.07]#
>>
>>  Best Regards,
>>  Camron
>>
>>  --
>>  Camron W. Fox
>>  Hilo Office
>>  High Performance Computing Group
>>  Fujitsu America, INC.
>>  E-mail: [EMAIL PROTECTED]
>>  Phone:  (808) 934-4102
>>  Cell:   (808) 937-5026
>>
>>  _

Re: [rt-users] RTx::Shredder Test Failure

2008-03-14 Thread Ruslan Zakirov

And some info about your RT instance? I have no mindreader :)

On Fri, Mar 14, 2008 at 10:50 PM, Camron W. Fox <[EMAIL PROTECTED]> wrote:
> Ruslan,
>
> Per your instructions in the module package I'm reporting the 
> following
>  errors with 'make test':
>
>  [EMAIL PROTECTED] RTx-Shredder-0.07]# make test
>  PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e"
>  "test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t
>  t/00loadok
>
>  t/00skeleton[Fri Mar 14 19:44:41 2008] [crit]: Could not set
>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>
>  Stack trace:
> RT::__ANON__() called at t/utils.pl:246
> main::__insert_data() called at t/utils.pl:145
> main::init_db() called at t/00skeleton.t:9
>  Could not set user info at t/utils.pl line 246.
>  t/00skeletondubious
>
> Test returned status 255 (wstat 65280, 0xff00)
>  t/01basics..[Fri Mar 14 19:44:44 2008] [crit]: Could not set
>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>
>  Stack trace:
> RT::__ANON__() called at t/utils.pl:246
> main::__insert_data() called at t/utils.pl:145
> main::init_db() called at t/01basics.t:9
>  Could not set user info at t/utils.pl line 246.
>  t/01basics..dubious
>
> Test returned status 255 (wstat 65280, 0xff00)
>  t/01ticket..[Fri Mar 14 19:44:46 2008] [crit]: Could not set
>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>
>  Stack trace:
> RT::__ANON__() called at t/utils.pl:246
> main::__insert_data() called at t/utils.pl:145
> main::init_db() called at t/01ticket.t:12
>  Could not set user info at t/utils.pl line 246.
>  # No tests run!
>  t/01ticket..dubious
>
> Test returned status 255 (wstat 65280, 0xff00)
>  DIED. FAILED tests 1-15
> Failed 15/15 tests, 0.00% okay
>  t/02group_member[Fri Mar 14 19:44:49 2008] [crit]: Could not set
>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>
>  Stack trace:
> RT::__ANON__() called at t/utils.pl:246
> main::__insert_data() called at t/utils.pl:145
> main::init_db() called at t/02group_member.t:9
>  Could not set user info at t/utils.pl line 246.
>  t/02group_memberdubious
>
> Test returned status 255 (wstat 65280, 0xff00)
>  t/02queue...[Fri Mar 14 19:44:52 2008] [crit]: Could not set
>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>
>  Stack trace:
> RT::__ANON__() called at t/utils.pl:246
> main::__insert_data() called at t/utils.pl:145
> main::init_db() called at t/02queue.t:9
>  Could not set user info at t/utils.pl line 246.
>  t/02queue...dubious
>
> Test returned status 255 (wstat 65280, 0xff00)
>  t/02template[Fri Mar 14 19:44:55 2008] [crit]: Could not set
>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>
>  Stack trace:
> RT::__ANON__() called at t/utils.pl:246
> main::__insert_data() called at t/utils.pl:145
> main::init_db() called at t/02template.t:9
>  Could not set user info at t/utils.pl line 246.
>  t/02templatedubious
>
> Test returned status 255 (wstat 65280, 0xff00)
>  t/02user[Fri Mar 14 19:44:57 2008] [crit]: Could not set
>  user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)
>
>  Stack trace:
> RT::__ANON__() called at t/utils.pl:246
> main::__insert_data() called at t/utils.pl:145
> main::init_db() called at t/02user.t:9
>  Could not set user info at t/utils.pl line 246.
>  t/02userdubious
>
> Test returned status 255 (wstat 65280, 0xff00)
>  t/03plugin..ok
>
>  t/03plugin_usersok
>
>  Failed TestStat Wstat Total Fail  Failed  List of Failed
>  
> ---
>  t/00skeleton.t  255 65280??   ??   %  ??
>  t/01basics.t255 65280??   ??   %  ??
>  t/01ticket.t255 6528015   30 200.00%  1-15
>  t/02group_member.t  255 65280??   ??   %  ??
>  t/02queue.t 255 65280??   ??   %  ??
>  t/02template.t  255 65280??   ??   %  ??
>  t/02user.t  255 65280??   ??   %  ??
>  Failed 7/10 test scripts, 30.00% okay. 15/52 subtests failed, 71.15% okay.
>  make: *** [test_dynamic] Error 255
>  [EMAIL PROTECTED] RTx-Shredder-0.07]#
>
>  Best Regards,
>  Camron
>
>  --
>  Camron W. Fox
>  Hilo Office
>  High Performance Computing Group
>  Fujitsu America, INC.
>  E-mail: [EMAIL PROTECTED]
>  Phone:  (808) 934-4102
>  Cell:   (808) 937-5026
>
>  ___
>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>  Community help: http://wiki.bestpractical.com
>  Commercial support: [EMAIL PROTECTED]
>
>
>  Discover RT's hidden secrets with RT Essentials from O'Reilly

[rt-users] RTx::Shredder Test Failure

2008-03-14 Thread Camron W. Fox

Ruslan,

Per your instructions in the module package I'm reporting the following 
errors with 'make test':

[EMAIL PROTECTED] RTx-Shredder-0.07]# make test
PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e" 
"test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t
t/00loadok 

t/00skeleton[Fri Mar 14 19:44:41 2008] [crit]: Could not set 
user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)

Stack trace:
RT::__ANON__() called at t/utils.pl:246
main::__insert_data() called at t/utils.pl:145
main::init_db() called at t/00skeleton.t:9
Could not set user info at t/utils.pl line 246.
t/00skeletondubious 

Test returned status 255 (wstat 65280, 0xff00)
t/01basics..[Fri Mar 14 19:44:44 2008] [crit]: Could not set 
user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)

Stack trace:
RT::__ANON__() called at t/utils.pl:246
main::__insert_data() called at t/utils.pl:145
main::init_db() called at t/01basics.t:9
Could not set user info at t/utils.pl line 246.
t/01basics..dubious 

Test returned status 255 (wstat 65280, 0xff00)
t/01ticket..[Fri Mar 14 19:44:46 2008] [crit]: Could not set 
user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)

Stack trace:
RT::__ANON__() called at t/utils.pl:246
main::__insert_data() called at t/utils.pl:145
main::init_db() called at t/01ticket.t:12
Could not set user info at t/utils.pl line 246.
# No tests run!
t/01ticket..dubious 

Test returned status 255 (wstat 65280, 0xff00)
DIED. FAILED tests 1-15
Failed 15/15 tests, 0.00% okay
t/02group_member[Fri Mar 14 19:44:49 2008] [crit]: Could not set 
user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)

Stack trace:
RT::__ANON__() called at t/utils.pl:246
main::__insert_data() called at t/utils.pl:145
main::init_db() called at t/02group_member.t:9
Could not set user info at t/utils.pl line 246.
t/02group_memberdubious 

Test returned status 255 (wstat 65280, 0xff00)
t/02queue...[Fri Mar 14 19:44:52 2008] [crit]: Could not set 
user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)

Stack trace:
RT::__ANON__() called at t/utils.pl:246
main::__insert_data() called at t/utils.pl:145
main::init_db() called at t/02queue.t:9
Could not set user info at t/utils.pl line 246.
t/02queue...dubious 

Test returned status 255 (wstat 65280, 0xff00)
t/02template[Fri Mar 14 19:44:55 2008] [crit]: Could not set 
user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)

Stack trace:
RT::__ANON__() called at t/utils.pl:246
main::__insert_data() called at t/utils.pl:145
main::init_db() called at t/02template.t:9
Could not set user info at t/utils.pl line 246.
t/02templatedubious 

Test returned status 255 (wstat 65280, 0xff00)
t/02user[Fri Mar 14 19:44:57 2008] [crit]: Could not set 
user info at t/utils.pl line 246. (/opt/rt3/lib/RT.pm:361)

Stack trace:
RT::__ANON__() called at t/utils.pl:246
main::__insert_data() called at t/utils.pl:145
main::init_db() called at t/02user.t:9
Could not set user info at t/utils.pl line 246.
t/02userdubious 

Test returned status 255 (wstat 65280, 0xff00)
t/03plugin..ok 

t/03plugin_usersok 

Failed TestStat Wstat Total Fail  Failed  List of Failed
---
t/00skeleton.t  255 65280??   ??   %  ??
t/01basics.t255 65280??   ??   %  ??
t/01ticket.t255 6528015   30 200.00%  1-15
t/02group_member.t  255 65280??   ??   %  ??
t/02queue.t 255 65280??   ??   %  ??
t/02template.t  255 65280??   ??   %  ??
t/02user.t  255 65280??   ??   %  ??
Failed 7/10 test scripts, 30.00% okay. 15/52 subtests failed, 71.15% okay.
make: *** [test_dynamic] Error 255
[EMAIL PROTECTED] RTx-Shredder-0.07]#

Best Regards,
Camron

-- 
Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: [EMAIL PROTECTED]
Phone:  (808) 934-4102
Cell:   (808) 937-5026

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Scrip question and how to debug?

2008-03-14 Thread Vivek Khera

On Mar 14, 2008, at 2:25 PM, John Arends wrote:

> Second, is there a good way to debug scrips? I feel like I'm just
> feeling around in the dark and don't know how to tell if they're  
> really
> working, or what the contents of variables are, etc. If I was writing

sprinkle your scrip with lines like this:

   $RT::Logger->error("Got a create transacation...");

and look in your RT logfile.

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Fw: Moving RT to another Server

2008-03-14 Thread jmoseley


John - don't worry about the Apache warning about the module for now.   You
also didn't make the necessary changes.  You put some in, left others out,
then left the old mod_perl stuff in place.  Also, you didn't adjust the
paths in the configs I sent you.  Note that my path only had /opt/rt, not
/opt/rt3.  As for the warning, again, check the other configs in
/etc/httpd/conf.d and make sure the module isn't being loaded there.  To
double-check that the fcgi module isn't compiled into Apache (it shouldn't
be if you installed via yum), just run the following command to see what is
compiled in: httpd -l

Get rid of the 'Alias /rt3' statment, then replace the virtual host stanza
with this:


AddDefaultCharset UTF-8
ErrorLog logs/rt_error_log
ServerAdmin [EMAIL PROTECTED]
ServerName rt.adphila.org
LoadModule fcgid_module modules/mod_fcgid.so

# Use FastCGI to process .fcg .fcgi & .fpl scripts
# Don't do this if mod_fastcgi is present, as it will try to do the same
thing

AddHandler fcgid-script fcg fcgi fpl


# Sane place to put sockets and shared memory file
SocketPath run/mod_fcgid
SharememPath run/fcgid_shm

# Main instance
Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/




James Moseley




   
 "John  BORIS" 
 <[EMAIL PROTECTED] 
 rg>To 
   <[EMAIL PROTECTED]> 
 03/14/2008 01:03   cc 
 PM
   Subject 
   Re: [rt-users] Moving RT to another 
   Server  
   
   
   
   
   
   




Nope. I still get the message.

Here is my httpd.conf where I made some changes.

Alias /rt3 /opt/rt3/share/html

DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
ErrorLog logs/rt_error_log
ServerAdmin [EMAIL PROTECTED]
ServerName rt.adphila.org

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
TransferLog logs/rt_access_log
DirectoryIndex index.html index.htm index.shtml
ScriptAlias /rt /opt/rt/bin/mason_handler.fcgi/

Options FollowSymLinks ExecCGI
AllowOverride None


ErrorLog logs/rt_error_log

SetHandler perl-script
PerlHandler RT::Mason




John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

>>> <[EMAIL PROTECTED]> 3/14/2008 1:59:44 PM >>>
Have you checked the other config files in /etc/httpd/conf.d?
Anyways,
that error is just informational and doesn't affect anything.

So the question is, does RT work now?


James Moseley






 "John  BORIS"

 <[EMAIL PROTECTED]

 rg>
To
   <[EMAIL PROTECTED]>

 03/14/2008 12:51
cc
 PM
<[EMAIL PROTECTED]
   al.com>


Subject
   Re: [rt-users] Moving RT to
another
   Server

















James,
I did as you said but I get this message when I restart the httpd
daemon


Stopping httpd:[  OK  ]
Starting httpd: [Fri Mar 14 13:49:58 2008] [warn] module fcgid_module
is already loaded, skipping


I checked the httpd.conf file and the only instance for that module is
what I added. Could that have been compiled in?

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

>>> <[EMAIL PROTECTED]> 3/14/2008 12:28:06 PM >>>
Personally, since you have a new server to test with, I would take the
time
to upgrade to the latest version - 3.6.6.  Install the backed up mysql
database, run the scripts to adjust the DB schema, install HTTP and
mod_fcgid (via yum), install RT (from source), then run a 'make
testdeps'
to see w

[rt-users] Scrip question and how to debug?

2008-03-14 Thread John Arends

I have a scrip that should be adding the owner as an AdminCC on ticket 
create. It works fine. However, if a ticket is created with no owner 
set, it sets an AdminCC as Nobody, which is annoying.

I threw an if statement in there to try to handle it, but I am doing 
something wrong.

  my $admincclist = $self->TicketObj->AdminCc;

  my $Owner = $self->TicketObj->OwnerObj;

if ( $Owner ne "Nobody"){
  $admincclist->AddMember($Owner->Id);
}

$Owner must not really be the string nobody, because Nobody is still 
being added as an AdminCC. Any suggestions on what I should be looking 
for instead?

Second, is there a good way to debug scrips? I feel like I'm just 
feeling around in the dark and don't know how to tell if they're really 
working, or what the contents of variables are, etc. If I was writing 
straight perl code I could have it print the content of $Owner so I 
could see what was in there.

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Anyone familiar with RTx::Calendar??

2008-03-14 Thread Greg Evans

Everyone seems to get this error when I try to add it to the At A Glance
page. I know it is an extension, but thought that someone might be familiar
enough with it to point me in the right direction?

error: 
could not find component for path 'MyCalendar'
context: 
... 

86: 
if ( $type eq 'component' ) {
87: 
my $name = $entry->{name};
88: 

89: 
# security check etc.
90: 
$m->comp( $name, %{ $entry->{arguments} || {} } );
91: 
} elsif ( $type eq 'system' ) {
92: 
$m->comp( '/Elements/ShowSearch', Name => $entry->{name}, Override => { Rows
=> $Rows } );
93: 
} elsif ( $type eq 'saved' ) {
94: 
$m->comp( '/Elements/ShowSearch', SavedSearch => $entry->{name}, Override =>
{ Rows => $Rows } );



Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 


___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Moving RT to another Server

2008-03-14 Thread jmoseley



Have you checked the other config files in /etc/httpd/conf.d?  Anyways,
that error is just informational and doesn't affect anything.

So the question is, does RT work now?


James Moseley




   
 "John  BORIS" 
 <[EMAIL PROTECTED] 
 rg>To 
   <[EMAIL PROTECTED]> 
 03/14/2008 12:51   cc 
 PM<[EMAIL PROTECTED] 
   al.com> 
   Subject 
   Re: [rt-users] Moving RT to another 
   Server  
   
   
   
   
   
   




James,
I did as you said but I get this message when I restart the httpd
daemon


Stopping httpd:[  OK  ]
Starting httpd: [Fri Mar 14 13:49:58 2008] [warn] module fcgid_module
is already loaded, skipping


I checked the httpd.conf file and the only instance for that module is
what I added. Could that have been compiled in?

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

>>> <[EMAIL PROTECTED]> 3/14/2008 12:28:06 PM >>>
Personally, since you have a new server to test with, I would take the
time
to upgrade to the latest version - 3.6.6.  Install the backed up mysql
database, run the scripts to adjust the DB schema, install HTTP and
mod_fcgid (via yum), install RT (from source), then run a 'make
testdeps'
to see what Perl modules are missing.  Then use CPAN or yum to get
those
installed.

You can also use your tarred 3.4.5 installation as well, but switching
to
mod_perl is going to be slower.  The Fedora repository doesn't contain
an
RPM for Apache's FastCGI, but it does contain mod_fcgid - an alternate
to
the Apache FastCGI module and works just as well.  The only thing you
need
to get this working on the new server is simply the Apache syntax to
use
with mod_fcgid.  Here's my config - it should get you up and working -
adjust the paths as necessary:

LoadModule fcgid_module modules/mod_fcgid.so

# Use FastCGI to process .fcg .fcgi & .fpl scripts
# Don't do this if mod_fastcgi is present, as it will try to do the
same
thing

AddHandler fcgid-script fcg fcgi fpl


# Sane place to put sockets and shared memory file
SocketPath run/mod_fcgid
SharememPath run/fcgid_shm

# Main instance
Alias /rt/NoAuth/images/ /opt/rt/share/html/NoAuth/images/
ScriptAlias /rt /opt/rt/bin/mason_handler.fcgi/


James Moseley






 "John  BORIS"

 <[EMAIL PROTECTED]

 rg>
To
 Sent by:

 rt-users-bounces@
cc
 lists.bestpractic

 al.com
Subject
   [rt-users] Moving RT to another

   Server

 03/14/2008 10:54

 AM













I am part way finished moving a working RT-3.4.5 installation to a
newer
server running MySQL 5, PHP 5 and Fedora 8. I tarred up the rt
installation and put it in the same place on the new server. I did a
mysqldump of the rt3 database and then ran that on the new server. The
running installation is using FastCGI which I can't get installed on
the
newer server since the Apache source is not on the new server. So I
decided to use mod_perl. Looking at the Bok RT Essentials I think I
have
it set right but now I got the "Almost There" page when I try to
login.

The error logs show a missing favicon.ico file.

Here is my rt portion of my httpd.conf file:


DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
ErrorLog logs/rt_error_log
ServerAdmin myemail
ServerName rt.adphila.org

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
TransferLog logs/rt_access_log
DirectoryIndex index.html index.htm index.shtml

Options FollowSymLinks ExecCGI
AllowOverride None


ErrorLog logs/rt_error_log

SetHandler perl-script

[rt-users] Why is this not working? Help!?

2008-03-14 Thread Jean-Sebastien Morisset

Ack! It's driving me up the wall. Here's what's giving me so much grief:

---start-of-custom-condition---

# skip this scrip if the the transaction is not a status change,
# and the new status is not rejected or deleted.
return 0 unless (($self->TransactionObj->Type eq "Status") && 
($self->TransactionObj->NewValue =~ /^(reject|delet)ed$/));

# if the owner is nobody, change it to the transaction creator
my $Actor = $self->TransactionObj->CreatorObj->Id;

if (($self->TicketObj->OwnerObj->Id == $RT::Nobody->Id) && ($Actor != 
$RT::Nobody->Id)) {
$RT::Logger->info("Auto assign ticket #".$self->TicketObj->id." to user 
#".$Actor);
my ($val, $msg) = $self->TicketObj->SetOwner($Actor);
die "Error: $msg" unless ($val);
}

return 1;

---end-of-custom-condition---

For some reason which escapes me, RT answers with the following when I
change the status to rejected or deleted:

* Ticket 794: Status changed from 'open' to 'rejected'
* Owner changed from root to Nobody

In the logs, I get this:

Mar 14 12:43:02 localhost RT: Auto assign ticket #794 to user #12 ((eval 
427):9)\n
Mar 14 12:43:02 localhost RT: RT::User=HASH(0xa289dec) was created without a 
CurrentUser. Any RT object which is subclass of RT::Base must be created with a 
RT::CurrentUser or a RT::User obejct as the first argument. 
(/opt/rt3/lib/RT/Base.pm:107)\n
Mar 14 12:43:02 localhost RT: RT::User=HASH(0xa289dec) was created without a 
CurrentUser. Any RT object which is subclass of RT::Base must be created with a 
RT::CurrentUser or a RT::User obejct as the first argument. 
(/opt/rt3/lib/RT/Base.pm:107)\n

I tried as root and a user, but get the same results. Looking at all the
code I can find in the Wiki, this _should_ work!

Thanks,
js.
-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Moving RT to another Server

2008-03-14 Thread John BORIS

I am part way finished moving a working RT-3.4.5 installation to a newer
server running MySQL 5, PHP 5 and Fedora 8. I tarred up the rt
installation and put it in the same place on the new server. I did a
mysqldump of the rt3 database and then ran that on the new server. The
running installation is using FastCGI which I can't get installed on the
newer server since the Apache source is not on the new server. So I
decided to use mod_perl. Looking at the Bok RT Essentials I think I have
it set right but now I got the "Almost There" page when I try to login.

The error logs show a missing favicon.ico file.

Here is my rt portion of my httpd.conf file:


DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
ErrorLog logs/rt_error_log
ServerAdmin myemail
ServerName rt.adphila.org

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
TransferLog logs/rt_access_log
DirectoryIndex index.html index.htm index.shtml

Options FollowSymLinks ExecCGI
AllowOverride None


ErrorLog logs/rt_error_log

SetHandler perl-script
PerlHandler RT::Mason




Any pointers would be appreciated.

TIA

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] OnCreate NotifyAdminCcs

2008-03-14 Thread Gene LeDuc

Hi Mathew,

Since you already have a scrip that has conditions that determine whether 
or not to assign an owner when the ticket is created, I'd just copy those 
conditions into another scrip and negate them to determine whether to send 
the e-mail notification.  Timing in RT scrip execution can get tricky when 
one scrip is relying on another scrip having made a change.  Using the same 
conditions for your notification scrip doesn't rely on the owner having 
actually been changed yet.  Rather than using OnCreate, though, you need to 
use User-Defined for the condition.

Regards,
Gene

At 06:28 PM 3/13/2008, [EMAIL PROTECTED] wrote:
>I was wondering if you could help me  I am trying to develop a Scrip 
>custom condition that will prevent notification if a Owner:  
>field has been emailed in ticket creation. We are using RT to generate 
>tickets via email and in some cases we assign the owner on submission  
>the entire team that is watching the queue does not need to receive 
>email about tickets that already have an owner.
>
>OnCreateNotifyAdminCc
>Condition: OnCreate
>Action: Notify AdminCcs
>Template: Global template: Transaction
>Stage: TransactionCreate
>
>Custom condition:
>my $transactionType = $self->TransactionObj->Type;
>my $ticketOwner = $self->TicketObj->Owner;
>
>if ($transactionType eq 'Create') {
> return 1 if ($ticketOwner()->Id() != $RT::Nobody()->Id());
>}
>return 0;
>
>Ultimately we only want to continue executing the script if the owner is 
>NOT Nobody.
>
>Regards Mathew
>
>Mathew Ericson
>IT Specialist (Systems Design)
>Agilent Technologies, Inc.
>+613 9210-5956 Tel

-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Get all email adresses of a group!

2008-03-14 Thread Kevin Falcone


On Mar 14, 2008, at 6:28 AM, Sven Sternberger wrote:

> looked for a simple way to get all email adresses
> of a group. I wrote the 1line shell script attached to
> the mail, but I'm curious how this look via the perl api.

You can use the MemberEmailAddresses method
on RT::Group, which you can get using the LoadUserDefinedGroup
method (both defined in Group_Overlay.pm if you want to see
the code and docs)

-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] What is the advantage of: CSS::Squish

2008-03-14 Thread Ruslan Zakirov

On Fri, Mar 14, 2008 at 4:10 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote:
>
>  On Mar 14, 2008, at 4:12 AM, Ham MI-ID, Torsten Brumm wrote:
>
>  > Hi RT Developer,
>  >
[snip]

>  > What is the main advantage to do this? How will this work together
>  > with other modules calling directly their css files like rtfm, at or
>  > calendar ?
>
>  If they add their CSS to main.css, then it should include them
>  automatically. if they stick them in the page header, then it won't
>  but they should continue to work the "regular" way.
I've implemented it in such way that extensions can take advantage
also by pointing to its main css file using squished suffix and then
the file will be squished as well. For example if you have xxx.css,
then you link it from a page as xxx-squished.css and RT will generate
one file by inlining all includes.

>
> ___
>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>  Community help: http://wiki.bestpractical.com
>  Commercial support: [EMAIL PROTECTED]
>
>
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Ticket Tabs

2008-03-14 Thread Joe Casadonte

On 3/14/2008 3:29 AM, Ham MI-ID, Torsten Brumm wrote:

> I'm not sure how to add something like target=_blank
>  
> Any ideas?

In 3.6.6, you'd have to change /Elements/PageLayout to understand what 
to do with an OPTIONAL attribute (i.e. hash key) of 'target' (or 
whatever).  Then in Ticket/Elements/Tabs, add the 'target' key & value 
to the hash.

See CleanlyCustomizeRT for details on how to make the structural changes 
necessary to then make the programmatic changes.

-- 
Regards,

joe
Joe Casadonte
[EMAIL PROTECTED]

==  ==
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation.   ==
==  ==
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] What is the advantage of: CSS::Squish

2008-03-14 Thread Jesse Vincent



On Mar 14, 2008, at 4:12 AM, Ham MI-ID, Torsten Brumm wrote:


Hi RT Developer,

Can anybody tell me the advantage of CSS::Squish Module? From the  
Readme of this perl module i found that it parses the main.css (for  
rt in this case) and creates a "large" css with all "sub css" loaded  
from main.css.



So. One CSS file loads faster than 20.  Users get their page faster :)





What is the main advantage to do this? How will this work together  
with other modules calling directly their css files like rtfm, at or  
calendar ?


If they add their CSS to main.css, then it should include them  
automatically. if they stick them in the page header, then it won't  
but they should continue to work the "regular" way.


PGP.sig
Description: This is a digitally signed message part
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Showing custom fields with command line RT -[Pork]Email found in subject - [Pork] Email found in subject

2008-03-14 Thread Stef Morrell

Kevin,

Thanks - that works fine for me.

Ben, have you tried escaping the space on the command line?
 
eg

rt show ticket/1 -f id,queue,CF-Custom\ Field

regards

Stef
Stefan Morrell  | Operations Director
Tel: 0845 3452820   | Alpha Omega Computers Ltd
Fax: 0845 3452830   | Incorporating Level 5 Internet
[EMAIL PROTECTED] | [EMAIL PROTECTED]

Alpha Omega Computers Ltd, Unit 57, BBTC, Grange Road, Batley, WF17 6ER.
Registered in England No. 3867142.  VAT No. GB734421454 

 




From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ben
Robson
Sent: 14 March 2008 00:34
To: Kevin Falcone; RT Users
Subject: Re: [rt-users] Showing custom fields with command line
RT -[Pork]Email found in subject - [Pork] Email found in subject



Kevin,

 

Bingo!  (Actually I'm somewhat miffed I didn't think of this
before).  I don't supposed you know how to reference (using the CF-*
syntax) custom fields with spaces in their names?

 

BenR

 

From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Friday, 14 March 2008 3:20 AM
To: RT Users
Subject: Re: [rt-users] Showing custom fields with command line
RT - [Pork]Email found in subject - [Pork] Email found in subject

 

 

On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:





Stef,

 

I have been trying to work out this exact same thing for the
past week now, in fact I put a similar post to this maillist
approximately 3 days ago, with little assistance.

 

Thus far I have found the documentation that implies custom
fields can be referenced by 'CF-CustomFieldName'.  However my testing of
this results in nothing (at best I get a ':' where asking for Status
might give 'Status: open').

 

One thing I did find was that, in a documented example, if you
asked for a verbose show of a ticket it would show custom field values
along with the standard field values, however in my testing I only get
the standard fields being shown.

 

I am now wondering if something has been changed in command-line
rt that means the CF-CustomFieldName is still the correct syntax, but
that the command-line rt can't see custom-fields for display any more
(it can still search, but can't display them).

 

That syntax works here

 

rt-3.6.6$ ./bin/rt  show ticket/1 -f id,queue,CF-Testing

id: ticket/1

Queue: General

CF-Testing: testing value

 

Perhaps the user bin/rt is logging in as lacks permissions?

 

-kevin

   The information contained in this communication is
intended solely for the use of the individual or entity to whom it is
addressed and others authorised to receive it.  It may contain
confidential or legally privileged information.  If you are not the
intended recipient you are hereby notified that any disclosure, copying,
distribution or taking any action in reliance on the contents of this
information is strictly prohibited and may be unlawful.  If you have
received this communication in error, please notify us immediately by
responding to this email and then delete it, and any associated
attachments, from your system.  Thank you. 

 

  


-- 
This email has been scanned by the AOC Internet MailCrusader for

viruses, spam and dangerous content. 
For more information please visit AOC Internet Ltd
 . 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Get all email adresses of a group!

2008-03-14 Thread Sven Sternberger

hi!

looked for a simple way to get all email adresses
of a group. I wrote the 1line shell script attached to
the mail, but I'm curious how this look via the perl api.

regards!

sven


getGroupMembersEmail.sh
Description: application/shellscript
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Awareness of the RT IRC channel

2008-03-14 Thread Mike Peachey

I just wanted to give everyone a poke to remind them that there is an 
IRC channel dedicated to RT.

Server: irc.perl.org
Channel: #rt

It's getting a bit cold in there. If no-one's talking, talk to us!

Feel free to stop by!
-- 
Kind Regards,

__

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
__
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] What is the advantage of: CSS::Squish

2008-03-14 Thread Ham MI-ID, Torsten Brumm

Hi RT Developer,

Can anybody tell me the advantage of CSS::Squish Module? From the Readme of 
this perl module i found that it parses the main.css (for rt in this case) and 
creates a "large" css with all "sub css" loaded from main.css.

What is the main advantage to do this? How will this work together with other 
modules calling directly their css files like rtfm, at or calendar ?

Thanks

Torsten

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), 
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark 
Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: 
Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: 
Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: 
Klaus-Michael Kühne



___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT at a Glance - show tickets I've requested?

2008-03-14 Thread Ham MI-ID, Torsten Brumm

Hi Chris, Laura,

Many weeks ago i found this piece of code (think it's from Steven Turner).

__

<&| /Widgets/TitleBox, title =>  $title &>
<& /Elements/TicketList, Title   => $title,
 Format  => @Format,
 Query   => $Query,
 Order   => $Order,
 OrderBy => $OrderBy,
 BaseURL => $BaseURL,
 Rows => $Rows,
 Page=> $Page &>


<%INIT>
my $Rows = $RT::MyRequestsLength;
my $id = $session{'CurrentUser'}->id;
my $Query = "( "
. join( ' OR ', map "$_.id = $id", @roles )
. ")";
if ( @status ) {
$Query .= " AND ( "
. join( ' OR ', map "Status = '$_'", @status )
. " )";
}
my $Order = "ASC";
my $OrderBy = "Created";
my @Format = qq{
   '__id__/TITLE:#',
   Priority,
   Status,
   '__Subject__/TITLE:Subject',
   QueueName,
   OwnerName};


<%ARGS>
$friendly_status => loc('open')
$title => loc("My [_1] requests", $friendly_status)
@roles => ('Watcher')
@status => ('open', 'new', 'stalled', 'accepted', 'implement', 'verified', 
'pending', 'authorized')
$BaseURL => undef
$Page => 1

__

Place it under /local/html/Elements and give it a good name.

Add it to your sideconfig as well

Torsten


Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), 
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark 
Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: 
Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: 
Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: 
Klaus-Michael Kühne


-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Chris
Gesendet: Donnerstag, 13. März 2008 14:08
An: lgrella
Cc: RT Users
Betreff: Re: [rt-users] RT at a Glance - show tickets I've requested?

Laura,

Here's what I did for this purpose:
http://www.gossamer-threads.com/lists/rt/users/70506?#70506 . I think this is 
what you need, anyway.

Have fun!

On Wed, Mar 12, 2008 at 3:33 PM, lgrella <[EMAIL PROTECTED]> wrote:
>
>  Is it possible to edit a user's RT at a Glance so that in addition to 
> top 10  tickets I own and top 10 unowned tickets, it also shows the 
> user top 10  tickets that I have requested?
>
>  Thanks,
>  Laura
>  --
>  View this message in context: 
> http://www.nabble.com/RT-at-a-Glance---show-tickets-I%27ve-requested--
> tp16012526p16012526.html  Sent from the Request Tracker - User mailing 
> list archive at Nabble.com.
>
>  ___
>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>  Community help: http://wiki.bestpractical.com  Commercial support: 
> [EMAIL PROTECTED]
>
>
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at http://rtbook.bestpractical.com
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support: [EMAIL 
PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Can I completely remove reminders from RT?

2008-03-14 Thread Ham MI-ID, Torsten Brumm

Hi Igrella,

Sure, i've done this yesterday. 

1. remove the reminders from your RT_SiteConfig.pm

Set($HomepageComponents, [qw(...

2. Remove the Element from /Elements/MyReminder

3. Change the /Tickets/Elements/Tabs

Remove:

_F => { title => loc('Reminders'),
path  => "Ticket/Reminders.html?id=" . $id,
separator => 1, },

4. Reset the RT At A Glance default Screen (Admin/Global/RT at a glance) for 
all users (remove Reminders if you find it there)

Hopefully this helps

Torsten 


Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), 
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark 
Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: 
Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: 
Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: 
Klaus-Michael Kühne


-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von lgrella
Gesendet: Mittwoch, 27. Februar 2008 20:40
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Can I completely remove reminders from RT?


I have been reading that reminders belong to a queue and not really to the 
ticket. I can see this complicating things, and I don't want reminders as part 
of my system.
I do not want the reminders box on the RT at a glance page, and do not want 
them on the tickets page. Is there any way to fully remove this?

Thanks
--
View this message in context: 
http://www.nabble.com/Can-I-completely-remove-reminders-from-RT--tp15721275p15721275.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support: [EMAIL 
PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Ticket Tabs

2008-03-14 Thread Ham MI-ID, Torsten Brumm

Hi RT Gurus,
 
hopefully a simple question. I'm trying to change the Ticket Tabs File, i would 
like to change the History Link from opening inside the normal RT window to 
open in a new window, like a "real" print preview.
 
Found this part at /ticket/elements/tabs:
 
_Ab => { title => loc('History'),
 path  => "Ticket/History.html?id=" . $id, },

I'm not sure how to add something like target=_blank
 
Any ideas?
 
Thanks
 
Torsten

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), 
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark 
Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: 
Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: 
Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: 
Klaus-Michael Kühne



___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RTx::Shredder Test Failure

Re: [rt-users] RTx::Shredder Test Failure

[rt-users] RTx::Shredder Test Failure

Re: [rt-users] Scrip question and how to debug?

[rt-users] Fw: Moving RT to another Server

[rt-users] Scrip question and how to debug?

[rt-users] Anyone familiar with RTx::Calendar??

[rt-users] Moving RT to another Server

[rt-users] Why is this not working? Help!?

[rt-users] Moving RT to another Server

Re: [rt-users] OnCreate NotifyAdminCcs

Re: [rt-users] Get all email adresses of a group!

Re: [rt-users] What is the advantage of: CSS::Squish

Re: [rt-users] Ticket Tabs

Re: [rt-users] What is the advantage of: CSS::Squish

Re: [rt-users] Showing custom fields with command line RT -[Pork]Email found in subject - [Pork] Email found in subject

[rt-users] Get all email adresses of a group!

[rt-users] Awareness of the RT IRC channel

[rt-users] What is the advantage of: CSS::Squish

Re: [rt-users] RT at a Glance - show tickets I've requested?

Re: [rt-users] Can I completely remove reminders from RT?

[rt-users] Ticket Tabs

22 matches

Site Navigation

Mail list logo

Footer information