[rt-users] CommandByEmail and Custom Field problems

[Andy Jones]

Hi, all.

We recently installed the CommandByEmail patch to our v3.4.5 RT  
instance.  We're  experiencing a problem, as follows:

When an unprivileged user submits a commandbyemail to RT, the command  
only works if it is *not* for a custom field.  For instance, an  
unprivileged user could send the command "Priority: 8" and the command  
would succeed.  However, if the unprivileged user sends a command  
*for* a custom field, the command fails.  For instance, the  
unprivileged user could send the command "CF.{Name_of_Requestor}: Mr  
Foo" and the custom field value for Name_of_Requestor does not change.

The only way the CommandByEmail works for Custom Fields is if the  
subby is a member of a User Group (not a pre-defined System Group),  
and that group has ModifyCustomField rights to a given custom field.

I read in the mailing list archive that someone else was having this  
same problem with v3.4.4.  Only one person replied to that request,  
saying that giving "Everyone" Add- Modify- and AdminCustomFields  
allowed them to get around the problem, but that they were also using  
v3.6.1.  I've given the ModifyCustomField and the SeeCustomField  
rights to Everyone, Unprivileged Users, and Privileged Users.  My  
unprivileged user can *see* the Custom Field when logged into RT, but  
can't *edit* the CF, either via email or when logged in.

Has anyone else experienced this kind of problem?  I've tried just  
about every combination of group rights I can think of, but *nothing*  
seems to allow unprivileged users to modify the values in Custom  
Fields.  I'm wondering whether this is just a bug with our version of  
RT.

Any help would be greatly appreciated.

Thanks!
Andy

Andy Jones
User Support Manager
510.594.5016
[EMAIL PROTECTED]





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Re: [rt-users] 3.6.0/mysql 4: sessions is MyISAM?

[Franz Georg Köhler]

Hello everyone,

I have the same problem Ole had with his installation:

After upgrading to 3.6.6 merged tickets are really slow.

I saw a lot of MySQL entrys stating that get_lock queries took a long
time:

# Query_time: 69  Lock_time: 0  Rows_sent: 1  Rows_examined: 0
use rtdb;
SELECT GET_LOCK('Apache-Session-1b11b6323211dc42ec9d40473784e254',
3600); 


After changing the session backend to Apache::Session::File the mysql
log entries are gone but the ticket system is not faster than before... 


However, this does only affect merged tickets.

It seems that rt locks and tries to access the locked data in some way
because it used to be two tickets.


Has anyone a solution to this problem?







On Mi, Aug 23, 2006 at 11:14:20 -0600, Ole Craig <[EMAIL PROTECTED]> wrote:
> (3.6.0/mysql-4.1.20/CentOS 4.3)
> 
> Hi -
> Trying to figure out why my performance goes in the crapper on
> requests for merged tickets, and I noticed that all of my db tables are
> InnoDB -- except sessions, which is MyISAM. I also noticed that when I'm
> monitoring with mysql-administrator, the query that seems to take
> forever (>120 seconds sometimes, on a db with only about 300 tickets in
> it so far) looks like this:
> 
> SELECT GET_LOCK('Apache-Session-b2dec1598b67a7a5cfc7c7c9696c002c', 3600)
> 
> Is there anything to be gained by converting sessions to InnoDB, or
> should I leave it as MyISAM? (I have no other MyISAM tables in this
> server, so at the very least I could free up the resources by removing
> the engine.)
> 
>   Thoughts?
>   
>   Thanks,
>   Ole
> 
> -- 
> /Ole Craig
> Security Engineer
> 
> 303-381-3802 (main support hotline)
> 303-381-3824 (my direct line)
> 303-381-3801 (fax)
> 
> www.stillsecure.com
> . . .
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Re: [rt-users] I've asked the beginner perl group but no oneresponded

[Les Driggers]

Try

#man 1 cpan

 

f   Forces the specified action, when it normally would have failed.

 

Luck,

Les

 

From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mathew
Snyder
Sent: Wednesday, April 16, 2008 2:45 PM
To: RT Users
Subject: Re: [rt-users] I've asked the beginner perl group but no
oneresponded

 

 

-- Forwarded message --
From: Mathew Snyder <[EMAIL PROTECTED]>
Date: Wed, Apr 16, 2008 at 3:43 PM
Subject: Re: [rt-users] I've asked the beginner perl group but no one
responded
To: Winn Johnston <[EMAIL PROTECTED]>


The cpan manpage doesn't list an 'f' option.  Does it exist and simply
isn't documented?

Mathew

 

On Wed, Apr 16, 2008 at 3:13 PM, Winn Johnston <[EMAIL PROTECTED]>
wrote:

Mat,

How about trying

cpan -if HTML::FormatText
cpan -if XML::RS
cpan -if Apache::DBI


-winn


--- Mathew <[EMAIL PROTECTED]> wrote:

> I'm trying to make the (re-)installation of RT as
> painless as possible
> for future generations.  I've encountered a problem
> though in that I
> can't get HTML::FormatText, XML::RSS or Apache-DBI
> to install through
> `make fixdeps`.  As a result I've written a small
> script which parses
> the output of `make testdeps` for any lines
> containing "MISSING".
>
> I'm trying to pass these modules onto cpan and force
> their installation
> with no luck.  I've tried the following:
> CPAN::Shell::force(install,$mod_name)
> CPAN::Module::force(install,$mod_name)
> system "perl -MCPAN -e 'force install $mod_name'"
>
> None work.
>
> How can I take care of this?
>
> Mathew
> --
> JJ: "I've lost faith in you Matt."
> Matt: "What?"
> JJ: "You're listening to Metallica."
> Matt: "Come on now, it isn't like I actually paid
> for it."
>
> Keep up with me and what I'm up to:
> http://theillien.blogspot.com

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>
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Mathew Snyder]

-- Forwarded message --
From: Mathew Snyder <[EMAIL PROTECTED]>
Date: Wed, Apr 16, 2008 at 3:43 PM
Subject: Re: [rt-users] I've asked the beginner perl group but no one
responded
To: Winn Johnston <[EMAIL PROTECTED]>


The cpan manpage doesn't list an 'f' option.  Does it exist and simply isn't
documented?

Mathew


On Wed, Apr 16, 2008 at 3:13 PM, Winn Johnston <[EMAIL PROTECTED]>
wrote:

> Mat,
>
> How about trying
>
> cpan -if HTML::FormatText
> cpan -if XML::RS
> cpan -if Apache::DBI
>
>
> -winn
>
> --- Mathew <[EMAIL PROTECTED]> wrote:
>
> > I'm trying to make the (re-)installation of RT as
> > painless as possible
> > for future generations.  I've encountered a problem
> > though in that I
> > can't get HTML::FormatText, XML::RSS or Apache-DBI
> > to install through
> > `make fixdeps`.  As a result I've written a small
> > script which parses
> > the output of `make testdeps` for any lines
> > containing "MISSING".
> >
> > I'm trying to pass these modules onto cpan and force
> > their installation
> > with no luck.  I've tried the following:
> > CPAN::Shell::force(install,$mod_name)
> > CPAN::Module::force(install,$mod_name)
> > system "perl -MCPAN -e 'force install $mod_name'"
> >
> > None work.
> >
> > How can I take care of this?
> >
> > Mathew
> > --
> > JJ: "I've lost faith in you Matt."
> > Matt: "What?"
> > JJ: "You're listening to Metallica."
> > Matt: "Come on now, it isn't like I actually paid
> > for it."
> >
> > Keep up with me and what I'm up to:
> > http://theillien.blogspot.com
> > ___
> >
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
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> > O'Reilly Media.
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> >
>
>
>
>
>  
> 
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Winn Johnston]

Mat,

How about trying 

cpan -if HTML::FormatText
cpan -if XML::RS
cpan -if Apache::DBI


-winn

--- Mathew <[EMAIL PROTECTED]> wrote:

> I'm trying to make the (re-)installation of RT as
> painless as possible 
> for future generations.  I've encountered a problem
> though in that I 
> can't get HTML::FormatText, XML::RSS or Apache-DBI
> to install through 
> `make fixdeps`.  As a result I've written a small
> script which parses 
> the output of `make testdeps` for any lines
> containing "MISSING".
> 
> I'm trying to pass these modules onto cpan and force
> their installation 
> with no luck.  I've tried the following:
> CPAN::Shell::force(install,$mod_name)
> CPAN::Module::force(install,$mod_name)
> system "perl -MCPAN -e 'force install $mod_name'"
> 
> None work.
> 
> How can I take care of this?
> 
> Mathew
> -- 
> JJ: "I've lost faith in you Matt."
> Matt: "What?"
> JJ: "You're listening to Metallica."
> Matt: "Come on now, it isn't like I actually paid
> for it."
> 
> Keep up with me and what I'm up to:
> http://theillien.blogspot.com
> ___
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> 
> Community help: http://wiki.bestpractical.com
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> 
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Mathew]

It's all well and good that you folks find distro-specific packages easy 
to use but a: Debian's easiness doesn't matter to a person asking about 
RHEL 5 (for which there is no Red Hat supplied RPM) and b: not everyone 
uses packages for their installation making your opinions moot.

Anyone have a solution to the question I asked instead of personal 
preferences?

Mathew

Toby Darling wrote:
> 
> Stefan Hornburg wrote, On 16/04/2008 15:26:
>> Vivek Khera wrote:
>>> On Apr 16, 2008, at 9:57 AM, Mike Peachey wrote:
 I disagree. Distribution packaging systems cause a LOT of RT  
 problems. Manual installation or platform-independent packaging is a  
 much better way of managing RT and using CPAN to perform perl  
 installations is by far the best automatable method.
>>> Must be crappy packages.  The freebsd packages work wonderfully across  
>>> upgrades.
>> I also have good experiences with packaged RT. In my case the Debian
>> packages were easy to install and that saved a lot of work.
> 
> Agreed, RT on debian's easy. Thank you Niko.
> 
> Cheers
> Toby
> 
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-- 
JJ: "I've lost faith in you Matt."
Matt: "What?"
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Matt: "Come on now, it isn't like I actually paid for it."

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Re: [rt-users] Critical Errors

[Winn Johnston]

It seems i can create a ticket after i restart apache
and mysql. But i can only create one before the logs
start freaking out about bogus ticket number

-winn

--- Winn Johnston <[EMAIL PROTECTED]> wrote:

> [crit]: Apache2::RequestIO::rflush: (104) Connection
> reset by peer at
>
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm
> line 1029 (/usr/local/rt3/bin/webmux.pl:134)
> 
> 
> 
> --- Winn Johnston <[EMAIL PROTECTED]> wrote:
> 
> > [crit]: RT::Attachment->Create couldn't, as you
> > didn't
> > specify a transaction
> > 
> > [crit]: RT::Ticket=HASH(0xa58dd04) tried to load a
> > bogus ticket: 7715
> > 
> > RT seemed to throw up all over the place this
> > morning
> > when I updated the server. Is there any regression
> > tests i can run to see what package broke the
> > software?
> > 
> > Thanks
> > Winn Johnston
> > 
> > 
> > 
> > 
> >  
> >
>

> > Be a better friend, newshound, and 
> > know-it-all with Yahoo! Mobile.  Try it now. 
> >
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> > 
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> from
> > O'Reilly Media. 
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> > 
> 
> 
> 
>  
>

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[rt-users] Did latest solaris patching botch perl+RT (won't mail out any more)???

[Judy Illeman Gaukel]

Hi,
I've been searching for an answer to my situation with close hits but 
nothing exactly.
We have been using RT 3.6.3 on a Solaris 9 machine for over a year 
without issue.
My monthly patching of the machine is the only thing I can attribute to 
this new problem - but that doesn't
help me solve it.   My installations were done via blastwave and - as I 
said - things have worked fine until
2 weeks ago   my version of perl is 5.8.8.

/var/adm/messages has:Apr 15 22:23:48 localhost RT: Scrip Prepare 1 
died. - Require of RT::Action:: failed.\nCan't locate RT/Action/.pm in 
@INC (@INC contains: /opt/csw/rt3/local/lib /opt/csw/rt3/lib 
/opt/csw/lib/perl5/site_perl/5.8.8/sun4-solaris-thread-multi 
/opt/csw/lib/perl/5.8.8 /opt/csw/share/perl/5.8.8 
/opt/csw/lib/perl/site_perl /opt/csw/share/perl/site_perl 
/opt/csw/lib/perl/csw /opt/csw/share/perl/csw . /opt/csw/apache/ 
/opt/csw/apache/lib/perl) at (eval 1275) line 3.\n\nStack:\n  [(eval 
1275):3]\n  [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]\n  
[/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]\n  
[/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]\n  
[/opt/csw/rt3/lib/RT/Record.pm:1444]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]\n  
[/opt/csw/rt3/share/html/Ticket/Elements/PreviewScrips:82]\n  
[/opt/csw/rt3/share/html/Ticket/Update.html:137]\n  
[/opt/csw/rt3/share/html/autohandler:292]\n\n\nStack:\n  
[/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:175]\n  
[/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]\n  [/opt/
Apr 15 22:24:02 localhost RT: Scrip Prepare 7 died. - Require of 
RT::Action::rt-3.6.3-162-1208298242-392 failed.\nsyntax error at (eval 
1295) line 1, near "require RT::Action::rt-"\n\n\nStack:\n  
[/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:175]\n  
[/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]\n  
[/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]\n  
[/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]\n  
[/opt/csw/rt3/lib/RT/Record.pm:1444]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]\n  
[/opt/csw/rt3/lib/RT/Interface/Web.pm:570]\n  
[/opt/csw/rt3/share/html/Ticket/Display.html:142]\n  
[/opt/csw/rt3/share/html/Ticket/Update.html:216]\n  
[/opt/csw/rt3/share/html/autohandler:292] 
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)\n
Apr 15 22:24:02 localhost RT: Scrip Prepare 6 died. - Undefined 
subroutine &Scalar::Util::weaken called at 
/opt/csw/rt3/lib/RT/Action/Generic.pm line 107.\n\nStack:\n  
[/opt/csw/rt3/lib/RT/Action/Generic.pm:107]\n  
[/opt/csw/rt3/lib/RT/Action/Generic.pm:79]\n  
[/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:177]\n  
[/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]\n  
[/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]\n  
[/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]\n  
[/opt/csw/rt3/lib/RT/Record.pm:1444]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]\n  
[/opt/csw/rt3/lib/RT/Interface/Web.pm:570]\n  
[/opt/csw/rt3/share/html/Ticket/Display.html:142]\n  
[/opt/csw/rt3/share/html/Ticket/Update.html:216]\n  
[/opt/csw/rt3/share/html/autohandler:292] 
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)\n
Apr 15 22:24:02 localhost RT: Scrip Prepare 1 died. - Require of 
RT::Action::rt-3.6.3-162-1208298242-392 failed.\nsyntax error at (eval 
1306) line 1, near "require RT::Action::rt-"\n\n\nStack:\n  
[/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:175]\n  
[/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]\n  
[/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]\n  
[/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]\n  
[/opt/csw/rt3/lib/RT/Record.pm:1444]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]\n  
[/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]\n  
[/opt/csw/rt3/lib/RT/Interface/Web.pm:570]\n  
[/opt/csw/rt3/share/html/Ticket/Display.html:142]\n  
[/opt/csw/rt3/share/html/Ticket/Update.html:216]\n  
[/opt/csw/rt3/share/html/autohandler:292] 
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)\n

I'm using sendmail, with the standard setup on the RT_SiteConfig file.   
I've tried to keep everything pretty
box-stock without changing things -- so I am (besides not being a perl 
programmer!) - baffled at what
went wrong.
What are my options?   Is it a perl problem?   (sure looks like it...  
from my inexperienced eyes!)...
Should I just bite the bullet and install 3.6.6???
Thanks,
Judy


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Re: [rt-users] RT as a intranet portal? Or other suggestions?

[Nelson Pereira]

Does it have any scripts that work with RT at all?

 

Regards,

 

Nelson Pereira



From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Martin
Wheldon
Sent: Wednesday, April 16, 2008 11:12 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT as a intranet portal? Or other suggestions?

 

I personaly use pmwiki and have been very happy with it.

 

Martin

 

On 4/16/08, Nelson Pereira <[EMAIL PROTECTED]> wrote: 

Hi all,

 

Is there an extension that will make RT look like an intranet portal?

To be able to put in articles, upload docs, and such?

 

Or do you guys have any suggestions as a good Intranet Portal I could
install on the same box as RT (RHEL5) ?

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
[EMAIL PROTECTED] 
phone: 613.733. ext.528 
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Re: [rt-users] Critical Errors

[Winn Johnston]

[crit]: Apache2::RequestIO::rflush: (104) Connection
reset by peer at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm
line 1029 (/usr/local/rt3/bin/webmux.pl:134)



--- Winn Johnston <[EMAIL PROTECTED]> wrote:

> [crit]: RT::Attachment->Create couldn't, as you
> didn't
> specify a transaction
> 
> [crit]: RT::Ticket=HASH(0xa58dd04) tried to load a
> bogus ticket: 7715
> 
> RT seemed to throw up all over the place this
> morning
> when I updated the server. Is there any regression
> tests i can run to see what package broke the
> software?
> 
> Thanks
> Winn Johnston
> 
> 
> 
> 
>  
>

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Re: [rt-users] I've asked the beginner perl group but no one responded

[Ruslan Zakirov]

On Wed, Apr 16, 2008 at 7:14 PM, Toby Darling <[EMAIL PROTECTED]> wrote:
>
>
>  Stefan Hornburg wrote, On 16/04/2008 15:26:
>
> > Vivek Khera wrote:
>  >> On Apr 16, 2008, at 9:57 AM, Mike Peachey wrote:
>  >>> I disagree. Distribution packaging systems cause a LOT of RT
>  >>> problems. Manual installation or platform-independent packaging is a
>  >>> much better way of managing RT and using CPAN to perform perl
>  >>> installations is by far the best automatable method.
>  >> Must be crappy packages.  The freebsd packages work wonderfully across
>  >> upgrades.
>  >
>  > I also have good experiences with packaged RT. In my case the Debian
>  > packages were easy to install and that saved a lot of work.
>
>  Agreed, RT on debian's easy. Thank you Niko.
Except that it's 3.6.x where x < 6 (I think it's still 3.6.1) and when
users of this package come to list they have less chances to get
feedback and fixes.

>
>  Cheers
>  Toby
>
>  LEGAL NOTICE
>  Unless expressly stated otherwise, information contained in this
>  message is confidential. If this message is not intended for you,
>  please inform [EMAIL PROTECTED] and delete the message.
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>  by Guarantee and a Registered Charity.
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-- 
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[rt-users] Text link to create new ticket depended On by current ticket?

[Greg Evans]

Maybe someone can tell me if there is a way that I can creat a link (text
only) that will create a new ticket for the user that depends on the current
ticket? I have been looking around but am not really finding what I am
looking for :/

The reasoning here is that we have some old equipment in the field that
needs replacing and when I know that the equipment is at a customers place I
would like to click on a link and have the ticket created for my customer
service team to deal with

Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 

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Re: [rt-users] I've asked the beginner perl group but no one responded

[Ruslan Zakirov]

Apache-DBI is only required when you're using mod_perl and even in
this case it's optional. Are you going to use mod_perl?

Without errors we couldn't help you install other modules.

On Tue, Apr 15, 2008 at 7:55 PM, Mathew <[EMAIL PROTECTED]> wrote:
> I'm trying to make the (re-)installation of RT as painless as possible
>  for future generations.  I've encountered a problem though in that I
>  can't get HTML::FormatText, XML::RSS or Apache-DBI to install through
>  `make fixdeps`.  As a result I've written a small script which parses
>  the output of `make testdeps` for any lines containing "MISSING".
>
>  I'm trying to pass these modules onto cpan and force their installation
>  with no luck.  I've tried the following:
>  CPAN::Shell::force(install,$mod_name)
>  CPAN::Module::force(install,$mod_name)
>  system "perl -MCPAN -e 'force install $mod_name'"
>
>  None work.
>
>  How can I take care of this?
>
>  Mathew
>  --
>  JJ: "I've lost faith in you Matt."
>  Matt: "What?"
>  JJ: "You're listening to Metallica."
>  Matt: "Come on now, it isn't like I actually paid for it."
>
>  Keep up with me and what I'm up to: http://theillien.blogspot.com
>  ___
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>



-- 
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Toby Darling]

Stefan Hornburg wrote, On 16/04/2008 15:26:
> Vivek Khera wrote:
>> On Apr 16, 2008, at 9:57 AM, Mike Peachey wrote:
>>> I disagree. Distribution packaging systems cause a LOT of RT  
>>> problems. Manual installation or platform-independent packaging is a  
>>> much better way of managing RT and using CPAN to perform perl  
>>> installations is by far the best automatable method.
>> Must be crappy packages.  The freebsd packages work wonderfully across  
>> upgrades.
> 
> I also have good experiences with packaged RT. In my case the Debian
> packages were easy to install and that saved a lot of work.

Agreed, RT on debian's easy. Thank you Niko.

Cheers
Toby

LEGAL NOTICE
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Re: [rt-users] RT as a intranet portal? Or other suggestions?

[Martin Wheldon]

I personaly use pmwiki and have been very happy with it.

Martin


On 4/16/08, Nelson Pereira <[EMAIL PROTECTED]> wrote:
>
>  Hi all,
>
>
>
> Is there an extension that will make RT look like an intranet portal?
>
> To be able to put in articles, upload docs, and such?
>
>
>
> Or do you guys have any suggestions as a good Intranet Portal I could
> install on the same box as RT (RHEL5) ?
>
>
>
>
>
> *Nelson Pereira*
> Senior Network Administrator
>
> Protus IP Solutions Inc.
> [EMAIL PROTECTED]
> phone: 613.733. ext.528
> MyFax: 613.822.5083
> www.myfax.com
>
> Refer your friends and colleagues to MyFax!
> Click here for more information.
>
> [image: www.MyFax.com] 
>
>
>
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Stefan Hornburg]

Vivek Khera wrote:
> On Apr 16, 2008, at 9:57 AM, Mike Peachey wrote:
>> I disagree. Distribution packaging systems cause a LOT of RT  
>> problems. Manual installation or platform-independent packaging is a  
>> much better way of managing RT and using CPAN to perform perl  
>> installations is by far the best automatable method.
> 
> Must be crappy packages.  The freebsd packages work wonderfully across  
> upgrades.

I also have good experiences with packaged RT. In my case the Debian
packages were easy to install and that saved a lot of work.

Regards
Racke


-- 
LinuXia Systems => http://www.linuxia.de/
Expert Interchange Consulting and System Administration
ICDEVGROUP => http://www.icdevgroup.org/
Interchange Development Team

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[rt-users] Critical Errors

[Winn Johnston]

[crit]: RT::Attachment->Create couldn't, as you didn't
specify a transaction

[crit]: RT::Ticket=HASH(0xa58dd04) tried to load a
bogus ticket: 7715

RT seemed to throw up all over the place this morning
when I updated the server. Is there any regression
tests i can run to see what package broke the
software?

Thanks
Winn Johnston




  

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Re: [rt-users] RT as a intranet portal? Or other suggestions?

[Bob Goldstein]

>Is there an extension that will make RT look like an intranet portal?
>
>To be able to put in articles, upload docs, and such?
>
>=20
>
>Or do you guys have any suggestions as a good Intranet Portal I could
>install on the same box as RT (RHEL5) ?
>

I've been happy with TWiki for our internal needs.  A wiki-notion
of edit-in-place is more suitable for our documentation than RT's
notion of serial appends to a thread (ticket).

I've also been interested in Trac, but that uses its own
built-in wiki and ticketing system.  I like the integration Trac
provides, but I don't want a second ticketing system or a second wiki.

FWIW, it probably would not be too hard to make a twiki plugin
that interacted with RT via the REST interface.  And probably
the reverse, if you wanted some RT interface to twiki (e.g. to
use wiki pages instead of RTFM articles).

  bobg
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Re: [rt-users] I've asked the beginner perl group but noone responded

[Steven E. Ames]

> On Apr 16, 2008, at 9:57 AM, Mike Peachey wrote:
> > I disagree. Distribution packaging systems cause a LOT of RT  
> > problems. Manual installation or platform-independent packaging is a  
> > much better way of managing RT and using CPAN to perform perl  
> > installations is by far the best automatable method.
>
> Must be crappy packages.  The freebsd packages work wonderfully across  
> upgrades.

The FreeBSD port maintainer does do a rather nice job. *wink*

Really, If you look at the freebsd port it's pretty much a model of how to 
install RT (IMHO):

http://www.freebsd.org/cgi/cvsweb.cgi/ports/www/rt36/

Take a peak at the Makefile. Nothing too tricky going on there. 
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Vivek Khera]

On Apr 16, 2008, at 9:57 AM, Mike Peachey wrote:
> I disagree. Distribution packaging systems cause a LOT of RT  
> problems. Manual installation or platform-independent packaging is a  
> much better way of managing RT and using CPAN to perform perl  
> installations is by far the best automatable method.

Must be crappy packages.  The freebsd packages work wonderfully across  
upgrades.
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Mike Peachey]

Vivek Khera wrote:
> On Apr 15, 2008, at 5:45 PM, Mathew wrote:
>> I'm not installing RT via RPM.  That's something that is unnecessary  
>> and not preferable.  I just need to know how to install the three  
>> modules.
>>
>> Vivek Khera wrote:
>>> On Apr 15, 2008, at 11:55 AM, Mathew wrote:
 I'm trying to make the (re-)installation of RT as painless as  
 possible
 for future generations.  I've encountered a problem though in that I
>>> Then don't install it by hand; use a package manager for whatever  
>>> OS  you've got and install the RT package from that.
>>>
> 
> Then your goal of making it painless as possible for future  
> generations is not going to be met.

I disagree. Distribution packaging systems cause a LOT of RT problems. 
Manual installation or platform-independent packaging is a much better 
way of managing RT and using CPAN to perform perl installations is by 
far the best automatable method.

While I do not know the answer to the original question, the goal is a 
laudable one and the plan seems sound.
-- 
Kind Regards,

__

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
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Re: [rt-users] I've asked the beginner perl group but no one responded

[Vivek Khera]

On Apr 15, 2008, at 5:45 PM, Mathew wrote:
> I'm not installing RT via RPM.  That's something that is unnecessary  
> and not preferable.  I just need to know how to install the three  
> modules.
>
> Vivek Khera wrote:
>> On Apr 15, 2008, at 11:55 AM, Mathew wrote:
>>> I'm trying to make the (re-)installation of RT as painless as  
>>> possible
>>> for future generations.  I've encountered a problem though in that I
>> Then don't install it by hand; use a package manager for whatever  
>> OS  you've got and install the RT package from that.
>>

Then your goal of making it painless as possible for future  
generations is not going to be met.

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[rt-users] RT as a intranet portal? Or other suggestions?

[Nelson Pereira]

Hi all,

 

Is there an extension that will make RT look like an intranet portal?

To be able to put in articles, upload docs, and such?

 

Or do you guys have any suggestions as a good Intranet Portal I could
install on the same box as RT (RHEL5) ?

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
[EMAIL PROTECTED] 
phone: 613.733. ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
  

   

 

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[rt-users] Setting Custom Field Value

[Carlos Silva]

Hi, I know this should be pretty simple but I'm stuck, and I've tried 
google and reading the code documentation and experimenting and I've not 
been able to do it.
All I want to do is set this CF with the value "Reported" inside a scrip.
Thanks in advance.

if ($cf->Name eq "Error Status") {
   $v = $ticket->CustomFieldValues($cf->Id());
   if (defined(my $t3 = $v->Next())) {
 $state = $t3->Content();
   }
   else {
 $state = "Reported";
 ### $cf->SetCustomFieldValue("Reported");
   }
}
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Re: [rt-users] At Mail list info

[Rainer Duffner]

James Treleaven schrieb:
>
> Indeed it is on code.google.com.  I had a bit of trouble finding it so
> here is the url for those interested:
> http://code.google.com/p/asset-tracker-4rt/
>
>   


I get a 502 on that one now...



Rainer
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