[rt-users] ATx-Graph / AT 1.2.3 / RT 3.6.5 Problems
Hi RT Users, Todd,
i'm trying to get Atx-Graph from AT Repo to run, until now without success. Has
anybody got this running already?
Any hint or suggestion where to start?
I'm calling the Graph.html whith the same options like Results.html like this:
http://rt3dev.int.kn/AssetTracker/Search/Graph.html?Order=ASCQuery=Type %3D
'TelCo' AND Status !%3D 'retired'Rows=OrderBy=idFormat=
My Error at the moment:
error: Error during compilation of
/opt/rt3dev/local/html/AssetTracker/Search/Graph.html:
Can't locate object method StatusArray via package RTx::AssetTracker::Type
(perhaps you forgot to load RTx::AssetTracker::Type?) at
/opt/rt3dev/local/html/AssetTracker/Search/Graph.html line 162.
Stack:
[/opt/rt3dev/local/html/AssetTracker/Search/Graph.html:162]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:246]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:211]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
[/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:342]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:121]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3dev/bin/mason_handler.fcgi:78]
context:
...
158:
159:/%INIT
160:%ONCE
161:#my $type = RTx::AssetTracker::Type-new($session{'CurrentUser'});
162:my @status = RTx::AssetTracker::Type-StatusArray();
163:/%ONCE
164:
code stack: /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:246
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:211
/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275
/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:342
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:121
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:73
/opt/rt3dev/bin/mason_handler.fcgi:78
Thanks
Torsten
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[rt-users] Good document on assigning rights
Hello All, I am new to RT and wondering if there is a good document out there explaining what rights to give and where. I will have many different queue's in my installation and want to do it right the first time. Any help would be appreciated! -- Thanks, Bill Morton ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Users Digest, Vol 57, Issue 24
it does not allow me to unsubscribe. please unsubscribe. - Original Message - From: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Tuesday, December 09, 2008 8:22 AM Subject: RT-Users Digest, Vol 57, Issue 24 Send RT-Users mailing list submissions to rt-users@lists.bestpractical.com To subscribe or unsubscribe via the World Wide Web, visit http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than Re: Contents of RT-Users digest... Today's Topics: 1. rt 3.8.1: Font and spacing issues in ticket history section issue (Janet Houser) 2. is it possible to set up a external database query using user's input while opening ticket? (Aleksey Tsalolikhin) 3. Re: is it possible to set up a external database query using user's input while opening ticket? (Jerrad Pierce) 4. Re: Issue with RT 3.8.1 and Active Directory authentication (Bryan McLellan) 5. Re: rt 3.8.1: Font and spacing issues in ticket history section issue (Bryan McLellan) 6. Re: long page load times with many comments, was: is SELECT GET_LOCK normal? (Bryan McLellan) 7. Re: long page load times with many comments, was: is SELECT GET_LOCK normal? (Ruslan Zakirov) 8. Re: long page load times with many comments, was: is SELECT GET_LOCK normal? (Bryan McLellan) 9. ATx-Graph / AT 1.2.3 / RT 3.6.5 Problems (Ham MI-ID, Torsten Brumm) 10. Good document on assigning rights (Bill Morton) -- Message: 1 Date: Mon, 08 Dec 2008 15:00:57 -0500 From: Janet Houser [EMAIL PROTECTED] Subject: [rt-users] rt 3.8.1: Font and spacing issues in ticket history section issue To: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii; format=flowed Hi folks, When my users add comments while logged into rt (3.8.1), the font is very large and the lines are double spaced. When you reply to rt tickets via a mailer, this doesn't happen. I've googled but haven't found a setting in the RT_SiteConfig file that fixes this. Has anyone else seen this? Cheers, janet -- Message: 2 Date: Mon, 8 Dec 2008 12:17:37 -0800 From: Aleksey Tsalolikhin [EMAIL PROTECTED] Subject: [rt-users] is it possible to set up a external database query using user's input while opening ticket? To: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 Hi. If a user provides some input while opening a new ticket, into a textbox in the form, in pulling data from an external source using an External module (like Groups.pm) ? For example, I want the use to supply company name and location, and the external query will fetch all the stores that particular company operates at that location. Or would we have to change RT source code to do that? Thanks, Aleksey -- Aleksey Tsalolikhin UNIX System Administrator I get stuff done! http://www.lifesurvives.com/ -- Message: 3 Date: Mon, 8 Dec 2008 16:58:57 -0500 From: Jerrad Pierce [EMAIL PROTECTED] Subject: Re: [rt-users] is it possible to set up a external database query using user's input while opening ticket? To: Aleksey Tsalolikhin [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 That's not the clearest example, since a well defined location would be a unique identifier. However, no, you don't have to change RT. You just need to implement a custom overlay. Things to look at are the custom field Include page property and RTx::EmailCompletion, the desired feature does not exist out of the box. -- Cambridge Energy Alliance: Save money. Save the planet. -- Message: 4 Date: Mon, 8 Dec 2008 14:53:38 -0800 From: Bryan McLellan [EMAIL PROTECTED] Subject: Re: [rt-users] Issue with RT 3.8.1 and Active Directory authentication To: Elton S. Fenner [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 On Mon, Dec 8, 2008 at 10:44 AM, Elton S. Fenner [EMAIL PROTECTED]wrote: I can login but get this message in browser: *Can't call method as_string on an undefined value at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 97, line 514. * This looks like it's the section of code checking the group. *'group' = 'DSI_Rede_Usu', 'group_attr'= '',* Have you tried with these two lines commented out? I would think group_attr
[rt-users] RT3.6.3: unable to get to Advanced Mode
I have moved RT 3.6.3 from one server to another identical server using tar. My RT_Siteconfigs are identical other than the hostnames of the two machine and DBname. When I go into the new instance via the browser, I cannot get into the Advanced mode either by default of with the Advanced link at the top. I know that the DB is fine and the users are privileged, as I can run RT 3.8.0 off the same DB and go to Advacned mode instantly. I have tried to check that the cookie are being set and it appears that the UICheckCookie and UIPrefSwitchCheck are running and reading the cookie, but still not change in the page. I am lost as to what to try next. I have done all the basics (clear cache/cookie, session_data files, restart web server). Is there anything else I can try? This is working fine in production using the same RT tarball I extracted this setup from. Cheers Paul This email is confidential. Any unauthorized use or disclosure is strictly prohibited.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Good document on assigning rights
Hey Bill, Check out the wiki page on rights: http://wiki.bestpractical.com/view/Rights and here: http://wiki.bestpractical.com/view/ManualRights They're both pretty good explanations of what you'll need to know. -Scott On Tue, Dec 9, 2008 at 8:01 AM, Bill Morton [EMAIL PROTECTED] wrote: Hello All, I am new to RT and wondering if there is a good document out there explaining what rights to give and where. I will have many different queue's in my installation and want to do it right the first time. Any help would be appreciated! -- Thanks, Bill Morton ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Separate error log from general log
Is it possible to log errors to a file separate from debug or info entries? All I see in RT_SiteConfig.pm is the single LogToFileNamed filename. -Mathew -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] IO Error when adding attachments
I did a search on the archives for this error but the few instances I found had
no responses to the users' inquiries. Perhaps someone can shed some light on
it.
A user was adding two attachments to a correspondence via the web interface
when the following popped up:
System error
error: read-open /tmp/8NSuxt68WB: No such file or directory at
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm line 435.
context:
...
431:if ($mode eq 'w') { ### writing
432:$IO = FileHandle-new($path) || die write-open $path: $!;
433:}
434:elsif ($mode eq 'r') { ### reading
435:$IO = FileHandle-new($path) || die read-open $path: $!;
436:}
437:else {
438:die bad mode: '$mode';
439:}
...
code stack: /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:435
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:335
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:218
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:204
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
/usr/local/rt3/lib/RT/Transaction_Overlay.pm:487
/usr/local/rt3/lib/RT/Transaction_Overlay.pm:158
/usr/local/rt3/lib/RT/Record.pm:1461
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2444
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2357
/usr/local/rt3/lib/RT/Interface/Web.pm:585
/usr/local/rt3/share/html/Ticket/Display.html:144
/usr/local/rt3/local/html/Ticket/Update.html:220
/usr/local/rt3/share/html/autohandler:291
It only happens occasionally and there are not entries in the log file
indicating any errors. Has anyone who has experienced this been able to figure
out the cause?
-Mathew
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Re: [rt-users] IO Error when adding attachments
What version of RT are you running? I believe this to be fixed in 3.8
On Tue, Dec 09, 2008 at 03:22:26PM -0500, Mathew wrote:
I did a search on the archives for this error but the few instances I found
had no responses to the users' inquiries. Perhaps someone can shed some
light on it.
A user was adding two attachments to a correspondence via the web interface
when the following popped up:
System error
error:read-open /tmp/8NSuxt68WB: No such file or directory at
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm line 435.
context:
...
431: if ($mode eq 'w') { ### writing
432: $IO = FileHandle-new($path) || die write-open $path: $!;
433: }
434: elsif ($mode eq 'r') { ### reading
435: $IO = FileHandle-new($path) || die read-open $path: $!;
436: }
437: else {
438: die bad mode: '$mode';
439: }
...
code stack: /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:435
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:335
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:218
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:204
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
/usr/local/rt3/lib/RT/Transaction_Overlay.pm:487
/usr/local/rt3/lib/RT/Transaction_Overlay.pm:158
/usr/local/rt3/lib/RT/Record.pm:1461
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2444
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2357
/usr/local/rt3/lib/RT/Interface/Web.pm:585
/usr/local/rt3/share/html/Ticket/Display.html:144
/usr/local/rt3/local/html/Ticket/Update.html:220
/usr/local/rt3/share/html/autohandler:291
It only happens occasionally and there are not entries in the log file
indicating any errors. Has anyone who has experienced this been able to
figure out the cause?
-Mathew
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Re: [rt-users] IO Error when adding attachments
3.6.5. Sorry, should have added that previously. If it is not something that
can be avoided in this version all I would require is an explanation about its
cause to pass on to my users.
-Mathew
Jesse Vincent wrote:
What version of RT are you running? I believe this to be fixed in 3.8
On Tue, Dec 09, 2008 at 03:22:26PM -0500, Mathew wrote:
I did a search on the archives for this error but the few instances I found
had no responses to the users' inquiries. Perhaps someone can shed some
light on it.
A user was adding two attachments to a correspondence via the web interface
when the following popped up:
System error
error: read-open /tmp/8NSuxt68WB: No such file or directory at
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm line 435.
context:
...
431: if ($mode eq 'w') { ### writing
432: $IO = FileHandle-new($path) || die write-open $path: $!;
433: }
434: elsif ($mode eq 'r') { ### reading
435: $IO = FileHandle-new($path) || die read-open $path: $!;
436: }
437: else {
438: die bad mode: '$mode';
439: }
...
code stack: /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:435
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:335
/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:218
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:204
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
/usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
/usr/local/rt3/lib/RT/Transaction_Overlay.pm:487
/usr/local/rt3/lib/RT/Transaction_Overlay.pm:158
/usr/local/rt3/lib/RT/Record.pm:1461
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2444
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2357
/usr/local/rt3/lib/RT/Interface/Web.pm:585
/usr/local/rt3/share/html/Ticket/Display.html:144
/usr/local/rt3/local/html/Ticket/Update.html:220
/usr/local/rt3/share/html/autohandler:291
It only happens occasionally and there are not entries in the log file
indicating any errors. Has anyone who has experienced this been able to
figure out the cause?
-Mathew
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[rt-users] LDAP authentication and existing users
I've been working on using LDAP authentication in our RT 3.6.6 installation using ExternAuth and have gotten quite a way on my own, but have run into a minor speedbump. People here have gotten used to submitting tickets to RT via email but now we want to roll out the self-service interface, and authenticate against our Active Directory server to log in. The problem I have is that when RT automatically created the users, the RT username was set to the email address of the requestor. Now, I've discovered that the user cannot access the self-service interface unless their username is changed from their email address to their AD login. Has anyone ever seen a script that would take a list of email addresses and look up the login name? Also, does anyone know how I can get RT to use the login name instead of the email address when it auto-creates a user upon getting a ticket from a new user via email? Thanks for any pointers tossed out here - I'm a newbie when it comes to the world of LDAP and Active Directory! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1 401.824.5002 (f) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Request Tracker with sSMTP
Hi, I am trying to configure rt with sSMTP. I couldn't find any documentation on this anywhere...Is this possible? If so, how? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Best practical Logo won't load
Hey Folks, My best Practical Log isn't showing up on my pages. I added the exception to my httpd.conf to tell it not to pass the logo through fast_CGI and restarted httpd, but it's still not showing up. I have Apache 2.0.52 with mysql 4.1.22 running on RHEL4. This is what my httpd.conf looks like: VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName rt.uua.org ServerAlias rt2.uua.org DocumentRoot /opt/rt3/share/html/ # RedirectMatch permanent (.*)/$ http://rt2.uua.org$1/index.html AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi CustomLog /var/log/httpd/rt-access_log combined ErrorLog /var/log/httpd/rt-error_log # for RT docroot: Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost /opt3/rt3/share/html/NoAuth/images is owned by apache:apache as is the file It looks like the file is supposed to be here when you click on properties: http://noauth/images//bplogo.gif Is the extra slash between images and bplogo.gif supposed to be there? If not, how do I get rid of it? Thanks! Scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Best practical Logo won't load
One place to double check is your RT_SiteConfig.pm and make sure that your settings for the section below (sample from a 3.6.7 system I am working on) are correct. # In most cases, you should leave $WebPath set to '' (an empty value). Set($WebPath , /rt); # If we're running as a superuser, run on port 80 # Otherwise, pick a high port for this user. Set($WebPort , 443);# + ($ * 7274) % 32766 + ($ 1024)); # This is the Scheme, server and port for constructing urls to webrt # $WebBaseURL doesn't need a trailing / Set($WebBaseURL , https://something.domain.com:$WebPort;); Set($WebURL , $WebBaseURL . $WebPath . /); # $WebImagesURL points to the base URL where RT can find its images. Set($WebImagesURL , $WebPath . /NoAuth/images/); # $LogoURL points to the URL of the RT logo displayed in the web UI Set($LogoURL , $WebImagesURL . bplogo.gif); On Tue, Dec 9, 2008 at 1:54 PM, Scott Thomson [EMAIL PROTECTED] wrote: Hey Folks, My best Practical Log isn't showing up on my pages. I added the exception to my httpd.conf to tell it not to pass the logo through fast_CGI and restarted httpd, but it's still not showing up. I have Apache 2.0.52 with mysql 4.1.22 running on RHEL4. This is what my httpd.conf looks like: VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName rt.uua.org ServerAlias rt2.uua.org DocumentRoot /opt/rt3/share/html/ # RedirectMatch permanent (.*)/$ http://rt2.uua.org$1/index.html AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi CustomLog /var/log/httpd/rt-access_log combined ErrorLog /var/log/httpd/rt-error_log # for RT docroot: Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost /opt3/rt3/share/html/NoAuth/images is owned by apache:apache as is the file It looks like the file is supposed to be here when you click on properties: http://noauth/images//bplogo.gif Is the extra slash between images and bplogo.gif supposed to be there? If not, how do I get rid of it? Thanks! Scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] LDAP authentication and existing users
With the default settings in local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm, new users will get created with their AD account name. At least, that is the way it behaved for me. The down side was that external users with the same account name (from a different domain, for example) could not open tickets because of conflicting names. Once I changed the 'attr_match_list' to just the EmailAddress, the accounts started getting created with the email address as the account name. More than likely, at some point in time, you adjusted the 'attr_match_list' to only include the email address like so: 'attr_match_list' = ['EmailAddress' ], The default is like the following: 'attr_match_list' = ['Name','EmailAddress', 'RealName', 'WorkPhone', 'Address2' ], However, your users can log in to RT's interface using their email address. We're building for our users, outside of RT, a self-service interface, complete with forms faq's. The forms simply submit email to RT with all of the right answers filled out. As far as adjusting the current accounts.. yes, that can be scripted. You'd have to look at the SQL tables to see what needs to be adjusted, but it is definitely do-able with minimal effort. -Rich Joe Hartley wrote: I've been working on using LDAP authentication in our RT 3.6.6 installation using ExternAuth and have gotten quite a way on my own, but have run into a minor speedbump. People here have gotten used to submitting tickets to RT via email but now we want to roll out the self-service interface, and authenticate against our Active Directory server to log in. The problem I have is that when RT automatically created the users, the RT username was set to the email address of the requestor. Now, I've discovered that the user cannot access the self-service interface unless their username is changed from their email address to their AD login. Has anyone ever seen a script that would take a list of email addresses and look up the login name? Also, does anyone know how I can get RT to use the login name instead of the email address when it auto-creates a user upon getting a ticket from a new user via email? Thanks for any pointers tossed out here - I'm a newbie when it comes to the world of LDAP and Active Directory! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1 401.824.5002 (f) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Desperatetly seeking help with login issue!!!
thank you the above worked great. Can't afford to upgrade yet, will do that in 2009. Thanks again! On Sun, Dec 7, 2008 at 11:28 PM, Ruslan Zakirov [EMAIL PROTECTED] wrote: Proper upgrade to RT 3.8.1 will fix this problem. On Mon, Dec 8, 2008 at 12:47 AM, Phil Labonte [EMAIL PROTECTED] wrote: I have version 3.6.5 When users log in everything works fine... but every time they click on a new ticket in the system they have to re log in again. Is there a configuration parameter I can change to stop this behaviour or am I dealing with something more complicated? Thanks. Any help would be appreciated. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Recall: New Starter - David Goldfinch Regional Network Manager
John Parker would like to recall the message, New Starter - David Goldfinch Regional Network Manager. FMG Support is committed to reducing its impact on the environment. Please don't print this email unless absolutely necessary. We have taken all reasonable precautions to ensure that no viruses are transmitted from FMG Support to any third party. FMG Support accept no responsibility for any damage or loss resulting from the use of this e-mail or its contents. This e-mail and any files transmitted with it are confidential and solely for the use of the addressee. Opinions expressed in this e-mail are those of the individual and not those of the Company unless specifically indicated to that effect. If you have received this e-mail in error please inform us and delete it from your mailbox and/or any other storage mechanism. FMG Support Ltd T:0870 830 3830 mailto:[EMAIL PROTECTED] FMG Support Ltd. Registered in England. Company registration number: 3813859. Registered office: FMG House, St Andrews Road, Huddersfield HD1 6NA. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New Starter - David Goldfinch Regional Network Manager
Order Blackberry Pearl, hold off on the laptop until the supply situation gets clearer JP From: Stephen Moore Sent: 09 December 2008 16:23 To: John Parker; Jamie Shields Subject: New Starter - David Goldfinch Regional Network Manager John/Jamie, I have recruited the gentleman above would like to arrange for a laptop Blackberry to be provided to him on his first day in the office which is Monday 5th January. Please could you advise what I would need to do/forms I need to complete to make this happen ?? Your assistance would be greatly appreciated. Kind regards, Stephen Moore National Network Manager (RRRM) FMG Support T: 0870 830 3830 F: 0870 830 3831 M: 07775 660 508 E: [EMAIL PROTECTED] W: www.fmgsupport.com P Please Save Paper - Do you really need to print this e-mail ? FMG Support is committed to reducing its impact on the environment. Please don't print this email unless absolutely necessary. We have taken all reasonable precautions to ensure that no viruses are transmitted from FMG Support to any third party. FMG Support accept no responsibility for any damage or loss resulting from the use of this e-mail or its contents. This e-mail and any files transmitted with it are confidential and solely for the use of the addressee. Opinions expressed in this e-mail are those of the individual and not those of the Company unless specifically indicated to that effect. If you have received this e-mail in error please inform us and delete it from your mailbox and/or any other storage mechanism. FMG Support Ltd T:0870 830 3830 mailto:[EMAIL PROTECTED] FMG Support Ltd. Registered in England. Company registration number: 3813859. Registered office: FMG House, St Andrews Road, Huddersfield HD1 6NA. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
