[rt-users] RT Virtual Appliance 3.8.x for Proxmox VE - First release!
Hi all, I am happy to release our brand new RT 3.8.x appliance - based on this a new RT system can be installed in 10 seconds (incl. rt database setup, apache, postfix, etc.) Ok, you need a Proxmox VE virtualization server and you need to download it first (160 mb)- but if you got this, 10 seconds is possible - and you got enough time to play with the web interface and detailed configuration. The appliance is based on Debian Lenny (all packages are installed using apt, therefore updates for the base OS and the rt system are easy to apply - apt-get upgrade). For the database we use postgres (rt password is auto-generated during boot - so its unique and secure) All details about the RT Appliance: http://pve.proxmox.com/wiki/RT_Request_Tracker How to test? 1. Install a Proxmox VE server on a (64-bit capable hardware -Intel or AMD) and download the rt appliance directly via the integrated appliance template downloader (via the Proxmox VE web interface) 2. If you have no hardware, you can also install the Proxmox VE ISO image on VMware/XEN (you VMware/XEN has to be capable running 64-bit linux) - but pls note that the performance here is not the same. Some background: We built the appliance using our Debian Appliance Builder http://pve.proxmox.com/wiki/Debian_Appliance_Builder About Proxmox VE: (http://pve.proxmox.com) It's a virtualization platform (GPL licensed) - including OS and full virtualization technologies (OpenVZ and KVM) On this platform, pre-build virtual appliance can be started within seconds as we use http://openvz.org here. Please note, by using OS virtualization there is little overhead (just 1 to 3 % performance loss) - this is absolutely one of the fastest technology for Linux server virtualization - keep in mind, the disk IO system is NOT virtualized here and therefore you have no performance lost due to virtual disk. Especially for server applications like RT with a lot of database connections and small files, disk access time is one of the key factors for a fast and reliable system. We will collect bug reports and suggestions for configuration improvements and we will update the appliance regularly. Thanks for your time reading till the end and I am looking forward for your feedback. Best Regards, Martin Maurer mar...@proxmox.com http://www.proxmox.com Proxmox Server Solutions GmbH Kohlgasse 51/10, 1050 Vienna, Austria Phone: +43 1 545 4497 11 Fax: +43 1 545 4497 22 Commercial register no.: FN 258879 f Registration office: Handelsgericht Wien ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] yarts problem
Hi all,
i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to
connect to http://yarts.localdomain, i found that:
Days Difference = '. floor($sec/(60*60*24)); //echo '
Hours Difference = '. floor($sec/(60*60)); //echo '
Minutes Difference = '. floor($sec/60); return round($sec/(60*60), 2).'h'; }
? '); } if ($yarts_css != ) { print(''); }
/
? yarts: onchange=submit() Queue: All
Include disabled queues: Tickets created '); for ($month = 1; $month
=12; $month++) { if ($cnt = $count_monthly[$month][$year]) { print(); } }
print(''); print('); } } ? YearJanFebMarAprMayJunJulAugSepOctNovDecAverage
Total '.$year.'$cnt
); $months_in_year++; $total_months++; } else {
print($empty_cell'.round($count_yearly[$year]/$months_in_year,
2).''.$count_yearly[$year].Total Average ticket resolution time
(hours)'); for ($month = 1; $month =12; $month++) { if ($res_time =
$restime_monthly[$month][$year]) print(); } print('\n); } } ? YearJanFeb
MarAprMayJunJulAugSepOctNovDecTotal '.$year.'.seconds_to_hours($res_time).
); else print($empty_cell'.seconds_to_hours($restime_yearly[$year]).Total
Please can you help me,
Thank you,
Hanane
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[rt-users] yarts problem
Hi all,
i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to
connect to http://yarts.localdomain, i found that:
Days Difference = '. floor($sec/(60*60*24)); //echo '
Hours Difference = '. floor($sec/(60*60)); //echo '
Minutes Difference = '. floor($sec/60); return round($sec/(60*60), 2).'h'; }
? '); } if ($yarts_css != ) { print(''); }
/
? yarts: onchange=submit() Queue: All
Include disabled queues: Tickets created '); for ($month = 1; $month
=12; $month++) { if ($cnt = $count_monthly[$month][$year]) { print(); } }
print(''); print('); } } ? YearJanFebMarAprMayJunJulAugSepOctNovDecAverage
Total '.$year.'$cnt
); $months_in_year++; $total_months++; } else {
print($empty_cell'.round($count_yearly[$year]/$months_in_year,
2).''.$count_yearly[$year].Total Average ticket resolution time
(hours)'); for ($month = 1; $month =12; $month++) { if ($res_time =
$restime_monthly[$month][$year]) print(); } print('\n); } } ? YearJanFeb
MarAprMayJunJulAugSepOctNovDecTotal '.$year.'.seconds_to_hours($res_time).
); else print($empty_cell'.seconds_to_hours($restime_yearly[$year]).Total
Please can you help me,
Thank you,
Hanane
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[rt-users] yarts problem
Hi all,
i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to
connect to http://yarts.localdomain, i found that:
Days Difference = '. floor($sec/(60*60*24)); //echo '
Hours Difference = '. floor($sec/(60*60)); //echo '
Minutes Difference = '. floor($sec/60); return round($sec/(60*60), 2).'h'; }
? '); } if ($yarts_css != ) { print(''); }
/
? yarts: onchange=submit() Queue: All
Include disabled queues: Tickets created '); for ($month = 1; $month
=12; $month++) { if ($cnt = $count_monthly[$month][$year]) { print(); } }
print(''); print('); } } ? YearJanFebMarAprMayJunJulAugSepOctNovDecAverage
Total '.$year.'$cnt
); $months_in_year++; $total_months++; } else {
print($empty_cell'.round($count_yearly[$year]/$months_in_year,
2).''.$count_yearly[$year].Total Average ticket resolution time
(hours)'); for ($month = 1; $month =12; $month++) { if ($res_time =
$restime_monthly[$month][$year]) print(); } print('\n); } } ? YearJanFeb
MarAprMayJunJulAugSepOctNovDecTotal '.$year.'.seconds_to_hours($res_time).
); else print($empty_cell'.seconds_to_hours($restime_yearly[$year]).Total
Please can you help me,
Thank you,
Hanane
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[rt-users] Adding Custom Field capabilities to Users
Hi everyone, I sent an email out yesterday but sending one today as well, hoping to get the attention of one of the authors of RT. I want to be able to use the REST protocol to add custom fields to USERS when creating them, it seems that this functionality is available to tickets but not users from what i can see comparing: /opt/rt3/share/html/REST/1.0/Forms/ticket/default and /opt/rt3/share/html/REST/1.0/Forms/user/default I tried adding parts of the missing code that were there for ticket, but i seem not to be doing a very good job at it since i don't know much about the internals of RT yet. I would really apriciate it if one of the authors or anyone else could either help me out with this, or give me pointers on how to go about it regards George ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTx::Statistics, time to resolve poblem
hi all I use rt3.8.1, and i want to generate reports of time to resolve, i try to install RTx::Statistics but when i test this option it always generate '0', is there anyone who is found the same problem or know how to solve it. Thank you. Hanane ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.6.7 + url misredirect
Hi everyone, I just installed RT 3.6.7. The problem is that some actions in RT misredirect to a wrng URL which is not the correct. It's installed in www.example.com/rt For example: Log in - Click New ticket in - Fill fields - Click Create It creates the ticket but do not redirect to the next page correctly. It goes to http://www.example.com/rt/rt/Ticket/Display.html?id=7 and show me: Not Found The requested URL /rt/rt/Ticket/Display.html was not found on this server. -- Apache/2.2.8 (Debian) mod_python/3.3.1 Python/2.4.4 PHP/4.4.4-8+etch6 mod_perl/2.0.4 Perl/v5.10.0 Server at www.example.com Port 80 My apache configuration is like this (/etc/apache2/sites-available/default): Alias /rt /usr/share/request-tracker3.6/html Location /rt SetHandler perl-script PerlHandler RT::Mason RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html IfDefine PerlDProf IfDefine PerlSmallProf PerlFixupHandler Apache::SmallProf /IfDefine /IfDefine /Location What is happening? Regards, -- Bruno Guimarães Sousa www.brunosousa.co.nr COINF-CEFET-BA Ciência da Computação UFBA Registered Linux user #465914 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Update tickets by mail
hi all, please it is possible to update tickets by mail, i installed CommandByMail module but i don't know how do it Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Update tickets by mail
hanane ourdani wrote: hi all, please it is possible to update tickets by mail, i installed CommandByMail module but i don't know how do it Read the CommandByMail documentation and refer to the wiki. The instructions are pretty clear. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Update tickets by mail
hanane ourdani wrote: Please, i don't find the command that can update tickets that already exist, for example if i want change somme information in Ticket 5 how i can do it by mail. You use the CommandByMail pseudo-headers as normal when sending an e-mail with an appropriate subject such as [...@foobar #5]. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Query Builder page modification
Hi, We have RT 3.8.1 running on opensuse11; mysql 5.0.51a; perl 5.10.0 When I go to QueryBuilder page (it takes over 5 minutes to load), it shows me thousands of users for a box where it says: Owner But, when I go to mysql query browser, and search table ACL for all users with RightName of OwnTickets, I get very few users (about 100), which is correct. Here is the query I run: SELECT * FROM `rt3`.`ACL` where RightName = 'OwnTicket'; So, how do I correct the code for QueryBuilder page? Is there any documentation for this, if so please guide me there, or if anyone knows how to fix this issue, please advice... I also tried to upgrade to RT 3.8.2 on my test machine, but I got same results. Thanks for your help. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with PDF attachments
Hi, I recently upgraded from version 3.4.6 to 3.8.1. Since then, pdf attachments downloaded from RT or sent by RT are corrupted, Acrobat Reader displays the error Insufficient data for an image. This occurs even for pdf attachments saved before the upgrade. I saw no errors in the database upgrade script running. Have anyone had this issue before and encountered a solution? Thanks in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with translation
Hi pals
I'm trying to translate the following
#: share/html/Elements/Footer:65
#. ('a href=mailto:sa...@bestpractical.com;sa...@bestpractical.com/a')
msgid To inquire about support, training, custom development or licensing,
please contact %1.
msgstr Para soporte, entrenamiento, desarrollo personalizado o
licenciamiento, por favor contacte a %1.
But is not refreshing in footer when i display rt in my browser (firefox, ie
7, opera)...
I have cleaned mason and session cache and restarted apache and also i have
set DevelMode in 1, so, any help would be appreciated.
Regards,
P.D. Please excuse my bad english.
--
Eliezer E Chávez
+58-416-6125676
eliezer.cha...@gmail.com
http://www.bumeran.com.ve/cv/eliezer-chavez
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Re: [rt-users] Problem with translation
Have you cleaned also the browser cache?
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz:
Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Eliezer E
Chávez
Gesendet: Donnerstag, 22. Januar 2009 02:40
An: rt-users
Betreff: [rt-users] Problem with translation
Hi pals
I'm trying to translate the following
#: share/html/Elements/Footer:65
#. ('a href=mailto:sa...@bestpractical.com;sa...@bestpractical.com/a')
msgid To inquire about support, training, custom development or licensing,
please contact %1.
msgstr Para soporte, entrenamiento, desarrollo personalizado o licenciamiento,
por favor contacte a %1.
But is not refreshing in footer when i display rt in my browser (firefox, ie 7,
opera)...
I have cleaned mason and session cache and restarted apache and also i have set
DevelMode in 1, so, any help would be appreciated.
Regards,
P.D. Please excuse my bad english.
--
Eliezer E Chávez
+58-416-6125676
eliezer.cha...@gmail.com
http://www.bumeran.com.ve/cv/eliezer-chavez
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
