It might help to use a couple of different commands, please try these two:
groups www-data
ls -lR /usr/local/rt/var/data
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Friday 06 March 2009 17:46:50 Jim Tambling wrote:
Hi,
greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/
total 0
greyarea jim # ps -ef | grep apache2
root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k
start
root 3898 11198 0 13:57 pts/700:00:00 tail -f
/var/log/apache2/error.log
root 5862 32163 0 12:36 pts/100:00:00 tail -f
/var/log/apache2/error.log
root 18192 935 0 14:33 pts/400:00:00 tail -F
/var/log/apache2/error.log
www-data 22739 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k
start
www-data 22740 3889 0 16:19 ?00:00:05 /usr/sbin/apache2 -k
start
www-data 22741 3889 0 16:19 ?00:00:04 /usr/sbin/apache2 -k
start
www-data 22742 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k
start
www-data 22743 3889 0 16:19 ?00:00:03 /usr/sbin/apache2 -k
start
www-data 22765 3889 0 16:19 ?00:00:02 /usr/sbin/apache2 -k
start
www-data 25089 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k
start
www-data 25090 3889 0 16:26 ?00:00:01 /usr/sbin/apache2 -k
start
www-data 25091 3889 0 16:26 ?00:00:02 /usr/sbin/apache2 -k
start
root 31666 984 0 16:42 pts/200:00:00 grep apache2
-Original Message-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 06 March 2009 13:24
To: Jim Tambling
Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com
Subject: Re: [rt-users] Shredder in 3.8.2
On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
Hi
I am trying to get shredder working, I have created the directory and
made it writable by www-data but I still get an error;
Shredder needs a directory to write dumps to. Please check that you
have span class=file-path/usr/local/rt/var/data/RT-Shredder/span
and it is writable by your web server.
Am I missing something?
Maybe www-data is the wrong user/group - please post the result of:
ls -l /usr/local/rt/var/data/RT-Shredder
and (for apache or httpd):
ps -ef | grep httpd
and the results of running the groups command against the RT user,
something _like_ this might do it:
groups rtuser
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date:
03/06/09 07:20:00
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