It might help to use a couple of different commands, please try these two:
groups www-data
ls -lR /usr/local/rt/var/data
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Friday 06 March 2009 17:46:50 Jim Tambling wrote:
> Hi,
>
> greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/
> total 0
> greyarea jim # ps -ef | grep apache2
> root 3889 1 0 13:57 ? 00:00:06 /usr/sbin/apache2 -k
> start
> root 3898 11198 0 13:57 pts/7 00:00:00 tail -f
> /var/log/apache2/error.log
> root 5862 32163 0 12:36 pts/1 00:00:00 tail -f
> /var/log/apache2/error.log
> root 18192 935 0 14:33 pts/4 00:00:00 tail -F
> /var/log/apache2/error.log
> www-data 22739 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k
> start
> www-data 22740 3889 0 16:19 ? 00:00:05 /usr/sbin/apache2 -k
> start
> www-data 22741 3889 0 16:19 ? 00:00:04 /usr/sbin/apache2 -k
> start
> www-data 22742 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k
> start
> www-data 22743 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k
> start
> www-data 22765 3889 0 16:19 ? 00:00:02 /usr/sbin/apache2 -k
> start
> www-data 25089 3889 0 16:26 ? 00:00:02 /usr/sbin/apache2 -k
> start
> www-data 25090 3889 0 16:26 ? 00:00:01 /usr/sbin/apache2 -k
> start
> www-data 25091 3889 0 16:26 ? 00:00:02 /usr/sbin/apache2 -k
> start
> root 31666 984 0 16:42 pts/2 00:00:00 grep apache2
>
> -----Original Message-----
> From: Richard Foley [mailto:richard.fo...@rfi.net]
> Sent: 06 March 2009 13:24
> To: Jim Tambling
> Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com
> Subject: Re: [rt-users] Shredder in 3.8.2
>
>
> On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
> > Hi
> >
> > I am trying to get shredder working, I have created the directory and
> > made it writable by www-data but I still get an error;
> >
> > "Shredder needs a directory to write dumps to. Please check that you
> > have <span class="file-path">/usr/local/rt/var/data/RT-Shredder</span>
> > and it is writable by your web server."
> >
> > Am I missing something?
> >
> Maybe www-data is the wrong user/group - please post the result of:
>
> ls -l /usr/local/rt/var/data/RT-Shredder
>
> and (for apache or httpd):
>
> ps -ef | grep httpd
>
> and the results of running the "groups" command against the RT "user",
> something _like_ this might do it:
>
> groups rtuser
>
> --
> Richard Foley
> Ciao - shorter than aufwiedersehen
>
> http://www.rfi.net/
>
> No virus found in this incoming message.
> Checked by AVG - www.avg.com
> Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date:
> 03/06/09 07:20:00
>
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