Re: [rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b
Hi, Any buddy has database backup/How to get backup of database from best practical.Please let me know,so that I will save time of reinstalling/configuring RT. Thanks and regards Jnani Jnaneshwar Bantanur wrote: > Hi, > > Now I am getting the following error After logging into RT > > Can't call method "Disabled" on an undefined value at > /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971. > > Thanks and regards > Jnani > > Jnaneshwar Bantanur wrote: >> Hello ..After I tried to delete the rough data which I have put Just to >> evaluate RT.After Deleting Users,Queues,Groups and Attachments After >> Deleting the data from table "ObjectCustomFields".I am getting this >> error while starting the RT. >> Can't call method "HasRight" on an undefined value at >> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1209. >> >> I am new to RT and Perl programming environment. >> >> Thanks and regards >> Jnani begin:vcard fn:Jnaneshwar Bantanur n:Bantanur;Jnaneshwar org:Kavach Networks Pvt Ltd. adr:3rd Phase, JP Nagar,;;#431, 1st Floor, 5th Cross, 7th Main,;Bangalore;Karnataka;560 078;iNDIA email;internet:jnaneshwar.banta...@kavach.net title:IT-Consultant tel;work:+91-80-32910655,26583587 tel;fax:+91-80-26591577 tel;cell:+91-9008307173 url:www.kavach.net version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b
Hi, Now I am getting the following error After logging into RT Can't call method "Disabled" on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971. Thanks and regards Jnani Jnaneshwar Bantanur wrote: > Hello ..After I tried to delete the rough data which I have put Just to > evaluate RT.After Deleting Users,Queues,Groups and Attachments After > Deleting the data from table "ObjectCustomFields".I am getting this > error while starting the RT. > Can't call method "HasRight" on an undefined value at > /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1209. > > I am new to RT and Perl programming environment. > > Thanks and regards > Jnani begin:vcard fn:Jnaneshwar Bantanur n:Bantanur;Jnaneshwar org:Kavach Networks Pvt Ltd. adr:3rd Phase, JP Nagar,;;#431, 1st Floor, 5th Cross, 7th Main,;Bangalore;Karnataka;560 078;iNDIA email;internet:jnaneshwar.banta...@kavach.net title:IT-Consultant tel;work:+91-80-32910655,26583587 tel;fax:+91-80-26591577 tel;cell:+91-9008307173 url:www.kavach.net version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal
Sorry to bother. I think this might be user error since I did not see much posted under this subject. Help would be appreciated. Summary: Installed RTFM. I can see RTFM and add articles as privileged user. An unprivileged user cannot see RTFM articles after enabling RTFM_TicketCreate. Have RTFM 2.4.1 & RT 3.8.2 Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/local/plugins/RT-FM/RTFM_Config.pm (did not work) Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/etc/RT_SiteConfig.pm (saw this as possible solution) Put debug line "system echo hello > /tmp/test" into RTFM_Config.pm and verified file was being hit. Added ShowArticle in http://rt ->RTFM->Configuration->Global->Group Rights -> Unprivileged -> ShowArticle After each step above I did do the following: Rm -rf /var/www/html/rt3/var/mason_data/* /etc/init.d/httpd restart Thanks! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with displaying Error message
Ashish,
That's a lot of code to add. I was hoping there was a simple command
to use within a scrip that would issue or display an error message.
However, I'll look this over and see if I can get it to work. Thanks.
Kenn
LBNL
On 3/18/2009 12:39 PM, Potla, Ashish Bassaliel wrote:
> Hi,
> I have this set up :
>
> On local/html/Ticket/Modify.html
>
> In the INIT Block :
>
> my %queues_custom = ('' => '1');
> if ($queues_custom{$Ticket->QueueObj->Name}) {
> my @custom_results = ProcessCustomRequiredUpdates(TicketObj => $Ticket);
> push @results,@custom_results;
> }
>
> On local/lib/RT/Interface/Web.pm I have added :
>
> sub ProcessCustomRequiredUpdates {
> my %args = @_;
> my $TicketObj = $args{'TicketObj'};
> my @results;
> $RT::Logger->debug("Queue name is ".$Ticket->QueueObj->Name." Status is
> ".$Ticket->Status);
> if ( $TicketObj && $TicketObj->QueueObj->Name =~ m/^( YOUR QUEUENAME>)$/ && $TicketObj->Status =~ m/^(resolved)$/) {
>
> my $ObjectCFs = RT::ObjectCustomFields->new($RT::SystemUser);
> $ObjectCFs->LimitToObjectId($TicketObj->QueueObj->Id);
> $ObjectCFs->LimitToLookupType('RT::Queue-RT::Ticket');
>
> my @CustomFields = $ObjectCFs->CustomFields;
> foreach my $CustomField (@CustomFields) {
> next unless ($CustomField->Name =~ m/^(REGULAR EXPR OF YOUR
> CF)$/);
> my $Values = $TicketObj->CustomFieldValues( $CustomField->Id );
> unless ($Values->Count) {
> push @results, "Error: Custom Field ".$CustomField->Name." is
> required. Changing Status of ticket to new";
> $TicketObj->SetStatus('new');
> last;
> }
> }
> }
> return @results;
> }
>
> Note: The put the code in modify.html just after pushing the rest of the
> various results into @results. I put it after this block of code :
> push @results, @wresults;
> push @results, @dresults;
> push @results, @lresults;
> push @results, @cf_results;
>
> When inserting the new function into Web.pm, make sure to update the correct
> values(ie case as well) of REGULAR EXPR OF YOUR QUEUENAME and REGULAR EXPR OF
> YOUR CF
>
> I know that I have to put in the new function into Web_Local.pm but if I do
> it doesnt seem to work. May be you can test it out and let me know.
>
> Thanks
> -Ashish
>
> From: rt-users-boun...@lists.bestpractical.com
> [rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
> [kfcroc...@lbl.gov]
> Sent: Thursday, March 19, 2009 12:42 AM
> To: rt Users
> Subject: [rt-users] Help with displaying Error message
>
> To all,
>
> I have a scrip thar re-sets the Ticket Status to "open" when a
> ticket is resolved and a certain CF has no value. Making the CF
> Mandatory is not an option as the users do NOT know what to put in it
> when the ticket is created and we don't want the mandatory setting to
> stop ticket creation.
> What I want to do is display a message on the "Modify Ticket" screen
> when they "resolve" the ticket and the CF has NOT been set. Everything
> else is working fine. Any help there? Thanks.
>
>
> Kenn
> LBNL
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with displaying Error message
Hi,
I have this set up :
On local/html/Ticket/Modify.html
In the INIT Block :
my %queues_custom = ('' => '1');
if ($queues_custom{$Ticket->QueueObj->Name}) {
my @custom_results = ProcessCustomRequiredUpdates(TicketObj => $Ticket);
push @results,@custom_results;
}
On local/lib/RT/Interface/Web.pm I have added :
sub ProcessCustomRequiredUpdates {
my %args = @_;
my $TicketObj = $args{'TicketObj'};
my @results;
$RT::Logger->debug("Queue name is ".$Ticket->QueueObj->Name." Status is
".$Ticket->Status);
if ( $TicketObj && $TicketObj->QueueObj->Name =~ m/^()$/ && $TicketObj->Status =~ m/^(resolved)$/) {
my $ObjectCFs = RT::ObjectCustomFields->new($RT::SystemUser);
$ObjectCFs->LimitToObjectId($TicketObj->QueueObj->Id);
$ObjectCFs->LimitToLookupType('RT::Queue-RT::Ticket');
my @CustomFields = $ObjectCFs->CustomFields;
foreach my $CustomField (@CustomFields) {
next unless ($CustomField->Name =~ m/^(REGULAR EXPR OF YOUR CF)$/);
my $Values = $TicketObj->CustomFieldValues( $CustomField->Id );
unless ($Values->Count) {
push @results, "Error: Custom Field ".$CustomField->Name." is
required. Changing Status of ticket to new";
$TicketObj->SetStatus('new');
last;
}
}
}
return @results;
}
Note: The put the code in modify.html just after pushing the rest of the
various results into @results. I put it after this block of code :
push @results, @wresults;
push @results, @dresults;
push @results, @lresults;
push @results, @cf_results;
When inserting the new function into Web.pm, make sure to update the correct
values(ie case as well) of REGULAR EXPR OF YOUR QUEUENAME and REGULAR EXPR OF
YOUR CF
I know that I have to put in the new function into Web_Local.pm but if I do it
doesnt seem to work. May be you can test it out and let me know.
Thanks
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
[kfcroc...@lbl.gov]
Sent: Thursday, March 19, 2009 12:42 AM
To: rt Users
Subject: [rt-users] Help with displaying Error message
To all,
I have a scrip thar re-sets the Ticket Status to "open" when a
ticket is resolved and a certain CF has no value. Making the CF
Mandatory is not an option as the users do NOT know what to put in it
when the ticket is created and we don't want the mandatory setting to
stop ticket creation.
What I want to do is display a message on the "Modify Ticket" screen
when they "resolve" the ticket and the CF has NOT been set. Everything
else is working fine. Any help there? Thanks.
Kenn
LBNL
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Help with displaying Error message
To all, I have a scrip thar re-sets the Ticket Status to "open" when a ticket is resolved and a certain CF has no value. Making the CF Mandatory is not an option as the users do NOT know what to put in it when the ticket is created and we don't want the mandatory setting to stop ticket creation. What I want to do is display a message on the "Modify Ticket" screen when they "resolve" the ticket and the CF has NOT been set. Everything else is working fine. Any help there? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] recommended max_allowed_packet value (for attachments)
Drew Barnes wrote: > On mine I have max_allowed_packet=16M > > It is probably overkill, but I got sick of trying to figure out exactly > how big I needed to make it without losing attachments. I also have max_allowed_packet = 16M. Works fine for us. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Acces denied linking to other ticket
Guadaagnino, I had that same problem myself. I wanted people in one queue to be able to link to tickets in another queue, but at the same time, I DIDN'T want them to have the "ModifyTicket" right to the other queue because they couldn't own it and work on it (I hate when 10 different people can mess with tickets in another queue. No control at all.). The answer was the configuration "StrictACL". If it is turned on ($StrictACL, 1) then you HAVE to grant "ModifyTicket" to people who are not normally working on tickets in the queue you want to link to. Turning OFF that config ($StrictACL, 0), allows users to link their tickets from 1 queue to another WITHOUT the "ModifyTicket" privilege in the linked queue. So this might do it for you. Hope this helps. Kenn LBNL On 3/18/2009 6:07 AM, Guadagnino Cristiano wrote: We are using RT 3.8.2 in this configuration: we have 3 queues, one for each workgroup, and an "incoming" queue where tickets always land (through email only). People from the three workgroups are privileged, and we have a scrip in place that moves tickets from the "incoming" queue to one of the other queues depending on who takes the ticket. Nobody can act on the "incoming" queue aside for taking tickets or commenting. Today I took a ticket, and tried to link it with another ticket (with a "depends on" link) that was still in the incoming queue. I got an "access denied" message. I suspect this is because I did not own the other ticket, but I could not take it because tho other ticket had to be taken by a member of another workgroup. Yesterday I had another issue which I feel is directly related to this one: we got a ticket that asked things logically belonging to two different workgroups, so I took it and then split it in two different tickets (using the "create" link next to "Children"). Since the child ticket belonged to another workgroup I changed its properties to go in the incoming queue and changed the owner to "nobody". The ticket got created, but the link action failed with an "access denied" message. I think the missing right here is "modify ticket", but I may be wrong. In general, I feel that the "modify ticket" right is too broad, and I think it would be nice to have it split in more "granular" rights. Could somebody help with the problem, or suggest another configuration? Thank you in advance! Bye Cris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM articles for unprivileged user group
Hi, According to the lib/RT/FM/Introduction.pod [1] I can make articles in RTFM accessible to unprivileged users. Is this correct? I ask this because after granting ShowArticle per class or even globaly, unprivileged users still can't see the search box. Is there any other issue that I might consider other than the "ShowArticle right"? Thanks for your help. [1] SelfService Interface If you grant the Unprivileged user group the right ShowArticle, they will get a Search box at the top of their interface. This allows users to look for answer to questions before creating a Ticket. --Mr Vandeley ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Page not found Error on Fresh Install
I'm new to RT and I was trying to install it for the first time. I followed the guide located at this link http://wiki.bestpractical.com/view/DebianLennyInstallGuide and for the most part had not problems. The only problems I had were that apache wouldn't start with this line Set(@Plugins,qw(RT::FM)); in the RT_SiteConfig.pm file and I am unable to run newaliases. I receive this error: newaliases: fatal: open /etc/postfix/main.cf: No such file or directory. Then when I go the the web interface for RT it looks like the .css file is not loading and none of the links work. All of them say "Page not found". Here are the details of the versions I am running: Linux svrrt 2.6.26-1-686 #1 SMP Sat Jan 10 18:29:31 UTC 2009 i686 GNU/Linux RT: our $VERSION = '3.8.2'; This is perl, v5.10.0 built for i486-linux-gnu-thread-multi !DBIx::!SearchBuilder: 1.54 Apache: v2 mysql Ver 14.12 Distrib 5.0.51a, for debian-linux-gnu (i486) using readline 5.2 Any help would be appreciated. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Suppressing reminders
Hi is there any way to suppress reminders until a specified time before the reminder is due? My department works a shift pattern so we create reminders owned by Nobody so whoever is on shift can see what needs to be done. As the use of RT grows the amount of reminders is getting bigger and bigger. Ideally I would like to suppress reminders until 24 hours before they are due. Regards, Jim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Acces denied linking to other ticket
We are using RT 3.8.2 in this configuration: we have 3 queues, one for each workgroup, and an "incoming" queue where tickets always land (through email only). People from the three workgroups are privileged, and we have a scrip in place that moves tickets from the "incoming" queue to one of the other queues depending on who takes the ticket. Nobody can act on the "incoming" queue aside for taking tickets or commenting. Today I took a ticket, and tried to link it with another ticket (with a "depends on" link) that was still in the incoming queue. I got an "access denied" message. I suspect this is because I did not own the other ticket, but I could not take it because tho other ticket had to be taken by a member of another workgroup. Yesterday I had another issue which I feel is directly related to this one: we got a ticket that asked things logically belonging to two different workgroups, so I took it and then split it in two different tickets (using the "create" link next to "Children"). Since the child ticket belonged to another workgroup I changed its properties to go in the incoming queue and changed the owner to "nobody". The ticket got created, but the link action failed with an "access denied" message. I think the missing right here is "modify ticket", but I may be wrong. In general, I feel that the "modify ticket" right is too broad, and I think it would be nice to have it split in more "granular" rights. Could somebody help with the problem, or suggest another configuration? Thank you in advance! Bye Cris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b
Re-install RT, you have removed/deleted users and groups that are part of the system .. *Roy El-hames * ISP Systems Jnaneshwar Bantanur wrote: > Hello ..After I tried to delete the rough data which I have put Just to > evaluate RT.After Deleting Users,Queues,Groups and Attachments After > Deleting the data from table "ObjectCustomFields".I am getting this > error while starting the RT. > Can't call method "HasRight" on an undefined value at > /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1209. > > I am new to RT and Perl programming environment. > > Thanks and regards > Jnani > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b
Hello ..After I tried to delete the rough data which I have put Just to evaluate RT.After Deleting Users,Queues,Groups and Attachments After Deleting the data from table "ObjectCustomFields".I am getting this error while starting the RT. Can't call method "HasRight" on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1209. I am new to RT and Perl programming environment. Thanks and regards Jnani begin:vcard fn:Jnaneshwar Bantanur n:Bantanur;Jnaneshwar org:Kavach Networks Pvt Ltd. adr:3rd Phase, JP Nagar,;;#431, 1st Floor, 5th Cross, 7th Main,;Bangalore;Karnataka;560 078;iNDIA email;internet:jnaneshwar.banta...@kavach.net title:Internal Auditor tel;work:+91-80-32910655,26583587 tel;fax:+91-80-26591577 tel;cell:+91-9008307173 url:www.kavach.net version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] recommended max_allowed_packet value (for attachments)
On mine I have max_allowed_packet=16M It is probably overkill, but I got sick of trying to figure out exactly how big I needed to make it without losing attachments. Oleg Sladkoff wrote: > Hello > > I am using Mysql 4.1 / RT 3.6.5. > > on mysql , max_allowed_packet is set to 1048576 , which causes > attachements greater than 1M to fail (see in apache log): > > Attachment insert failed - Got a packet bigger than 'max_allowed_packet' > bytes (/usr/lib/perl5/vendor_perl/5.8.8/RT/Attachment_Overlay.pm:195) > > > I would like to know if there are any max_allowed_packet value > recommendation , because I would not like to have my database size > grow , and because I might then have performance problems... > > > so what value are you using / recommending for max_allowed_packet ? > > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Send Mail Scrip problems
Maybe the $user that you use to initialize the Group Object variable is not initialized properly. I always use $RT::SystemUser instead of the CurrentUser to initialize such variables, but until now I havent really thought about it being 'bad'. Any thoughts about this? -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Andy Smith [a.sm...@ukgrid.net] Sent: Tuesday, March 17, 2009 11:01 PM To: Ken Crocker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Send Mail Scrip problems Hi Ken, thanks for replying. Actually I seem to have found a way to get it working but without really understanding what I have done :P. Please see my second post with the issue described slightly more clearly (I think). http://lists.bestpractical.com/pipermail/rt-users/2009-March/058001.html If you have any ideas what I have done any why it works with the later config it would be great to know! Thanks Andy. Quoting Ken Crocker : > Andy, > > >Did you remember to insert a "blank" line after the "to:" line. > When you replace "Subject:", "From:", or "to:" (header replacement > line) you MUST insert a blank line between them and the body of your > template. >Hope this helps. > > Kenn > LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker + 3.8.2 possible?
Hi Charlie, i've tried it here in my test box with the Version mentioned by todd and it works really good so far! Torsten 2009/3/16 charlie derr > Greetings, >I'm just getting started with trying to set up a test-instance of > RT. Before I possibly break what I've so far accomplished can > anyone tell me if Asset Tracker 1.2.3 will work with rt-3.8.2? > >In the README file there're instructions to patch rt-3.4 but I'm > reluctant to run that against 3.8.2 without knowing that someone > has done it before successfully. > >thanks so much in advance for your time, >~c > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] recommended max_allowed_packet value (for attachments)
Hello I am using Mysql 4.1 / RT 3.6.5. on mysql , max_allowed_packet is set to 1048576 , which causes attachements greater than 1M to fail (see in apache log): Attachment insert failed - Got a packet bigger than 'max_allowed_packet' bytes (/usr/lib/perl5/vendor_perl/5.8.8/RT/Attachment_Overlay.pm:195) I would like to know if there are any max_allowed_packet value recommendation , because I would not like to have my database size grow , and because I might then have performance problems... so what value are you using / recommending for max_allowed_packet ? -- Oleg Sladkoff KELKOO - Service Architect oleg.sladk...@yahoo-inc.com Yahoo messenger : Kelkoooleg tel : +33 (0)476848147 gsm : +33(0)675768532 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
