date:20090905

Re: [rt-users] MIME in RT.

2009-09-05 Thread H Manohar rayker

Hi,

I am using RT 3.8.4. 

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so..? I have to check it yet if
its installed in my system. I'll try to install this and see what happens..

Keep you posted..


Thanks
Manohar

-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.




On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
 Hi,
 
  
 
 Mails received to RT with Content-type: multipart/mixed;
 boundary=--=_1252065429-28139-0 in the mail header info are not
 getting displayed back while replying or corresponding back VIA RT ( i.e,
 transaction-content)
 

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)
  
 
 However Content-Type: text/plain; charset=utf-8 will get displayed in
the
 transaction-content results.
 
  
 
 How can I enable this in RT?
 
  
 
  
 
 Thanks
 
 Manohar
 

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 Commercial support: sa...@bestpractical.com
 
 
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Re: [rt-users] MIME in RT.

2009-09-05 Thread H Manohar rayker

Hi Jesse,

I installed the Email-MIME-CreateHTML and related dependent packages via
cpan  also installed Bundle::Email, but still we get the MIME content as an
html attachment rather than displaying full content.


Not getting any idea to proceed further. :(

Thanks
Manohar



-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

I am using RT 3.8.4. 

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so..? I have to check it yet if
its installed in my system. I'll try to install this and see what happens..

Keep you posted..


Thanks
Manohar

-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.




On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
 Hi,
 
  
 
 Mails received to RT with Content-type: multipart/mixed;
 boundary=--=_1252065429-28139-0 in the mail header info are not
 getting displayed back while replying or corresponding back VIA RT ( i.e,
 transaction-content)
 

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)
  
 
 However Content-Type: text/plain; charset=utf-8 will get displayed in
the
 transaction-content results.
 
  
 
 How can I enable this in RT?
 
  
 
  
 
 Thanks
 
 Manohar
 

 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 
 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
 Buy a copy at http://rtbook.bestpractical.com

-- 
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Buy a copy at http://rtbook.bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] MIME in RT.

2009-09-05 Thread H Manohar rayker

Hi Jesse,

I tried content-type in the header of email set via templates.

Didn't seem to be working...

here is my template:


content-type: text/html
RT-Attach-Message: yes


{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
 Transaction: {$Transaction-Description}
   Queue: {$Ticket-QueueObj-Name}
 Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
   Owner: {$Ticket-OwnerObj-Name}
  Requestors: {$Ticket-RequestorAddresses}
  Status: {$Ticket-Status}
 Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id} 


{$Transaction-Content()}




Is this the right way? If not how can I implement it?

Thanks
Manohar

-Original Message-
From: H Manohar rayker [mailto:manoha...@glowtouch.com] 
Sent: Saturday, September 05, 2009 4:49 PM
To: 'H Manohar rayker'; 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] MIME in RT.

Hi Jesse,

I installed the Email-MIME-CreateHTML and related dependent packages via
cpan  also installed Bundle::Email, but still we get the MIME content as an
html attachment rather than displaying full content.


Not getting any idea to proceed further. :(

Thanks
Manohar



-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

I am using RT 3.8.4. 

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so..? I have to check it yet if
its installed in my system. I'll try to install this and see what happens..

Keep you posted..


Thanks
Manohar

-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.




On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
 Hi,
 
  
 
 Mails received to RT with Content-type: multipart/mixed;
 boundary=--=_1252065429-28139-0 in the mail header info are not
 getting displayed back while replying or corresponding back VIA RT ( i.e,
 transaction-content)
 

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)
  
 
 However Content-Type: text/plain; charset=utf-8 will get displayed in
the
 transaction-content results.
 
  
 
 How can I enable this in RT?
 
  
 
  
 
 Thanks
 
 Manohar
 

 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 
 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
 Buy a copy at http://rtbook.bestpractical.com

-- 
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] MIME in RT.

2009-09-05 Thread manohar . r

Hi,

Tried working around with content-type: text/html , text , html , mime in
the transaction template header part but the thing happend is that the
mime mail body got displayed in the correpondance mail (transaction) twice
i.e, repeated content.

Please find the attached file for reference.

Currently my transaction template content is as follows:

RT-Attach-Message: yes
content-type: text/mime

{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
 Transaction: {$Transaction-Description}
   Queue: {$Ticket-QueueObj-Name}
 Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
given)}
   Owner: {$Ticket-OwnerObj-Name}
  Requestors: {$Ticket-RequestorAddresses}
  Status: {$Ticket-Status}
 Ticket URL:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id} 

===

{$Transaction-Content()}

something worked but got some extra (buy 1 get 1 free). :)

Thanks
Manohar


 Hi Jesse,

 I tried content-type in the header of email set via templates.

 Didn't seem to be working...

 here is my template:

 
 content-type: text/html
 RT-Attach-Message: yes


 {$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
  Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
  Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
 given)}
Owner: {$Ticket-OwnerObj-Name}
   Requestors: {$Ticket-RequestorAddresses}
   Status: {$Ticket-Status}
  Ticket URL:
 {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id} 


 {$Transaction-Content()}

 


 Is this the right way? If not how can I implement it?

 Thanks
 Manohar

 -Original Message-
 From: H Manohar rayker [mailto:manoha...@glowtouch.com]
 Sent: Saturday, September 05, 2009 4:49 PM
 To: 'H Manohar rayker'; 'Jesse Vincent'
 Cc: rt-users@lists.bestpractical.com
 Subject: RE: [rt-users] MIME in RT.

 Hi Jesse,

 I installed the Email-MIME-CreateHTML and related dependent packages via
 cpan  also installed Bundle::Email, but still we get the MIME content as
 an
 html attachment rather than displaying full content.


 Not getting any idea to proceed further. :(

 Thanks
 Manohar



 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com
 [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
 rayker
 Sent: Saturday, September 05, 2009 12:18 PM
 To: 'Jesse Vincent'
 Cc: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] MIME in RT.

 Hi,

 I am using RT 3.8.4.

 In the attachment *) mime_mail1.txt : the actual mail content is attached
 as
 a .htm file and nothing displays in the transaction content.

 In the second attachment *)plain_text_content_type.txt : this displays the
 content of the transaction.

 I hope this could help you.

 Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan.
 Would
 it be possible if this module is missing or so..? I have to check it yet
 if
 its installed in my system. I'll try to install this and see what
 happens..

 Keep you posted..


 Thanks
 Manohar

 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com
 [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse
 Vincent
 Sent: Friday, September 04, 2009 9:01 PM
 To: H Manohar rayker
 Cc: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] MIME in RT.




 On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
 Hi,



 Mails received to RT with Content-type: multipart/mixed;
 boundary=--=_1252065429-28139-0 in the mail header info are
 not
 getting displayed back while replying or corresponding back VIA RT (
 i.e,
 transaction-content)


 They generally do for me. Can you show us the full MIME structure of
 a failing message? (Also, what version of RT are you running?)


 However Content-Type: text/plain; charset=utf-8 will get displayed in
 the
 transaction-content results.



 How can I enable this in RT?





 Thanks

 Manohar


 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com


 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

 --
 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com


 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com




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Community help:

Re: [rt-users] MIME in RT.

2009-09-05 Thread Ruslan Zakirov

Hello Manohar,

RT uses MIME-tools package to parse emails. I don't think anything
from Email:: namespace would help you.

Emails you forwarded are incomplete. You just sent headers of the
first part of email when full layout is only helpful to debug.

On Sat, Sep 5, 2009 at 6:45 PM, H Manohar raykermanoha...@glowtouch.com wrote:
 Hi Jesse,

 I tried content-type in the header of email set via templates.

 Didn't seem to be working...

 here is my template:

 
 content-type: text/html
 RT-Attach-Message: yes


 {$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
  Transaction: {$Transaction-Description}
       Queue: {$Ticket-QueueObj-Name}
     Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
 given)}
       Owner: {$Ticket-OwnerObj-Name}
  Requestors: {$Ticket-RequestorAddresses}
      Status: {$Ticket-Status}
  Ticket URL:
 {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id} 


 {$Transaction-Content()}

 


 Is this the right way? If not how can I implement it?

 Thanks
 Manohar

 -Original Message-
 From: H Manohar rayker [mailto:manoha...@glowtouch.com]
 Sent: Saturday, September 05, 2009 4:49 PM
 To: 'H Manohar rayker'; 'Jesse Vincent'
 Cc: rt-users@lists.bestpractical.com
 Subject: RE: [rt-users] MIME in RT.

 Hi Jesse,

 I installed the Email-MIME-CreateHTML and related dependent packages via
 cpan  also installed Bundle::Email, but still we get the MIME content as an
 html attachment rather than displaying full content.


 Not getting any idea to proceed further. :(

 Thanks
 Manohar



 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com
 [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
 rayker
 Sent: Saturday, September 05, 2009 12:18 PM
 To: 'Jesse Vincent'
 Cc: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] MIME in RT.

 Hi,

 I am using RT 3.8.4.

 In the attachment *) mime_mail1.txt : the actual mail content is attached as
 a .htm file and nothing displays in the transaction content.

 In the second attachment *)plain_text_content_type.txt : this displays the
 content of the transaction.

 I hope this could help you.

 Also I did little RD, and found Email-MIME-CreateHTML-1.026 in cpan. Would
 it be possible if this module is missing or so..? I have to check it yet if
 its installed in my system. I'll try to install this and see what happens..

 Keep you posted..


 Thanks
 Manohar

 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com
 [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent
 Sent: Friday, September 04, 2009 9:01 PM
 To: H Manohar rayker
 Cc: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] MIME in RT.




 On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
 Hi,



 Mails received to RT with Content-type: multipart/mixed;
 boundary=--=_1252065429-28139-0 in the mail header info are not
 getting displayed back while replying or corresponding back VIA RT ( i.e,
 transaction-content)


 They generally do for me. Can you show us the full MIME structure of
 a failing message? (Also, what version of RT are you running?)


 However Content-Type: text/plain; charset=utf-8 will get displayed in
 the
 transaction-content results.



 How can I enable this in RT?





 Thanks

 Manohar


 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com


 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

 --
 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com


 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com


 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com




-- 
Best regards, Ruslan.
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Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] MIME in RT.

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