Re: [rt-users] cannot see queue
Rahman, you should grant SeeQueue right to people to allow them to see a queue. login/logout required to see the change. Probably granting CreateTicket is also a plus. On Thu, Oct 1, 2009 at 7:39 AM, Rahman Desyanta wrote: > I have already make a queue from root user, but after i login from user > login, i cannot see the queue. coz of that, i cannot make a new ticket from > user or quest user, just from root only. how to display the queue from the > user or quest user?? > > -- > Regards, > Rahman Desyanta > i n f i n i t y . s o l u t i o n (www.infi-nity.com) - pt. vikasa infinity > anugrah > bsd city sektor 14 - ruko golden madrid g/9 - tangerang 15321 - indonesia > t: +62 (21) 5316 4796 f: +62 (21) 5316 4797 m:+62 815 5584 88878 > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] cannot see queue
I have already make a queue from root user, but after i login from user login, i cannot see the queue. coz of that, i cannot make a new ticket from user or quest user, just from root only. how to display the queue from the user or quest user?? -- Regards, Rahman Desyanta i n f i n i t y . s o l u t i o n (www.infi-nity.com) - pt. vikasa infinity anugrah bsd city sektor 14 - ruko golden madrid g/9 - tangerang 15321 - indonesia t: +62 (21) 5316 4796 f: +62 (21) 5316 4797 m:+62 815 5584 88878 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shredder stuck!
OK, I finally worked this out myself. Note to self. --force stops error
messages appearing as well as other output.
The issue was in the dependency setting for the shredder, we had some tickets
with more than 1,000 dependencies (due to a couple of mail loops in the past)
and it just stops when it hits that number. I upped ours to 10,000 in the
RT_SiteConfig.pm file:
Set( $DependenciesLimit, 1 );
Cheers,
David
- Original Message -
From: "David Hobley"
To: "rt-users"
Sent: Monday, 21 September, 2009 3:57:21 PM GMT +10:00 Brisbane
Subject: [rt-users] shredder stuck!
Hello,
I am running the shredder over our database and it has been dutifully deleting
the deleted tickets as requested. It has processed around 20,000 so far but is
now stuck with the following output in the SQL dump files:
INSERT INTO
`CachedGroupMembers`(`disabled`,`groupid`,`id`,`immediateparentid`,`memberid`,`via`)
VALUES('0','912264','3107639','912264','10','3107639');
INSERT INTO
`CachedGroupMembers`(`disabled`,`groupid`,`id`,`immediateparentid`,`memberid`,`via`)
VALUES('0','912264','3107640','912264','10','3107635');
INSERT INTO `GroupMembers`(`groupid`,`id`,`memberid`)
VALUES('912264','1168372','10');
INSERT INTO
`CachedGroupMembers`(`disabled`,`groupid`,`id`,`immediateparentid`,`memberid`,`via`)
VALUES('0','912264','3107635','912264','912264','3107635');
INSERT INTO
`Transactions`(`created`,`creator`,`data`,`field`,`id`,`newreference`,`newvalue`,`objectid`,`objecttype`,`oldreference`,`oldvalue`,`referencetype
`,`timetaken`,`type`) VALUES('2008-09-26
23:23:48','228052',NULL,NULL,'2001691',NULL,NULL,'912264','RT::Group',NULL,NULL,NULL,'0','Create');
INSERT INTO `Groups`(`description`,`domain`,`id`,`instance`,`name`,`type`)
VALUES(NULL,'RT::Ticket-Role','912264','192693',NULL,'Owner');
INSERT INTO `Principals`(`disabled`,`id`,`objectid`,`principaltype`)
VALUES('0','912264','912264','Group');
No other errors or warnings that I can see. Would anyone have any ideas why it
is stuck?
--
Cheers,
David
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Re: [rt-users] How does RT mail?
>> I want to know which program (I assumed `sendmail`, but who knows) >> RT calls, and what command-line options it uses. RT _can_ also be configured to send directly to a non-local SMTP service, but that is not the default. If you have inherited the RT instance, you'll want to look at the RT_SiteConfig.pm carefully, and don't edit RT_Config.pm. RT_Config.pm gets replaced in an upgrade; RT_SiteConfig.pm does not. -- Tom Lahti BIT LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How does RT mail?
On Wed, 30 Sep 2009 17:09:03 -0400, "Roode, Eric" said: > I want to know which program (I assumed `sendmail`, but who knows) > RT calls, and what command-line options it uses. > > Any helpful information would be appreciated. The defaults are in etc/RT_Config.pm Set($SendmailArguments , "-oi -t"); Set($SendmailPath , "/usr/sbin/sendmail"); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM: Content & Links
On Wed, Sep 30, 2009 at 05:13:42PM -0400, Mauricio Tavares wrote: > Kevin Falcone wrote: > > On Wed, Sep 30, 2009 at 03:00:56PM -0400, Mauricio Tavares wrote: > >>I do not know if this is the right list, but the only rtfm-related list > >> I have found is for development. > >> > >> When you select a RTFM article, what are the "Content" and "Topics" > >> areas for and how to create/edit them? I thought the content would be > >> where you would put something in the article (i.e. the body of the > >> article, but I do not seem to be able to edit or create it). I am not > >> even able to create a RTFM topic, but have no problems creating RTFM > >> classes as root and articles as a normal user (provided of course I am > >> allowed to do so and being aware I cannot do much besides associating > >> tickets to it). > > > > Have you read lib/RT/FM/Introduction.pod as referenced from the > > README? It describes how to set up a Custom Field for Content and > > discusses Topics > > > It seems the ubuntu rtfm package does not come with Introduction.pod. > At least now I know that it exists, I can grab the release from > http://www.bestpractical.com/rtfm/download.html and do some reading. Please file a bug with the ubuntu maintainers for me -kevin pgpSubBVzZTQn.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM: Content & Links
Kevin Falcone wrote: > On Wed, Sep 30, 2009 at 03:00:56PM -0400, Mauricio Tavares wrote: >> I do not know if this is the right list, but the only rtfm-related list >> I have found is for development. >> >> When you select a RTFM article, what are the "Content" and "Topics" >> areas for and how to create/edit them? I thought the content would be >> where you would put something in the article (i.e. the body of the >> article, but I do not seem to be able to edit or create it). I am not >> even able to create a RTFM topic, but have no problems creating RTFM >> classes as root and articles as a normal user (provided of course I am >> allowed to do so and being aware I cannot do much besides associating >> tickets to it). > > Have you read lib/RT/FM/Introduction.pod as referenced from the > README? It describes how to set up a Custom Field for Content and > discusses Topics > It seems the ubuntu rtfm package does not come with Introduction.pod. At least now I know that it exists, I can grab the release from http://www.bestpractical.com/rtfm/download.html and do some reading. Thanks! > -kevin > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How does RT mail?
On Wednesday, September 30, 2009 at 3:57 PM, Mike Johnson wrote: > I believe RT executes the send mail command... > > Do like you would for any program... > > replace sendmail with a wrapper sendmail that calls sendmail :P but > before it calls it, it logs how it calls it to a log file :D I turned logging on, and cranked the log level up to 'debug'. I see the headers of the e-mail message that RT::Action::SendEmail creates, but I do not see the send mail wrapper like you say. I want to know which program (I assumed `sendmail`, but who knows) RT calls, and what command-line options it uses. Any helpful information would be appreciated. -- Eric Roode ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How does RT mail?
I believe RT executes the send mail command... Do like you would for any program... replace sendmail with a wrapper sendmail that calls sendmail :P but before it calls it, it logs how it calls it to a log file :D Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1-800-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500 >>> "Roode, Eric" 30/09/2009 3:49 pm >>> Hello all, We are having a problem whereby messages sent by RT to addresses outside our domain are failing, whereas messages sent via sendmail at the command line are succeeding. How can I see the command that RT is constructing and executing to send mail, so that I can attempt to reproduce and diagnose this problem/ Thanks, Eric J. Roode Senior Enterprise Developer Barrack, Rodos & Bacine (215) 963–0600 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM and a space in my $organization
Hi! I've just recently upgraded to RT 3.8.5. We want to start using RTFM, so I installed it today without any problems (I believe version 2.4.2). I encounter an error when trying to send a response with an included RTFM article: Can't call method "Id" on an undefined value at /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. The requestor (and watchers, etc) never get any mail. Looking through the lists, it *seems* the problem has to do with $Organization. Mine has a space in it (from my RT_SiteConfig.pm): Set( $rtname, 'FOO-HelpDesk'); Set($Organization , "FOO I.T."); (This was set long before my time) So, if the RTFM error is indeed due to the space, what are my options? I did see this article in the wiki: http://wiki.bestpractical.com/view/RenameInstance but this seems to be related to $rtname and not $Organization. Any advice would be greatly appreciated! -y ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How does RT mail?
Hello all, We are having a problem whereby messages sent by RT to addresses outside our domain are failing, whereas messages sent via sendmail at the command line are succeeding. How can I see the command that RT is constructing and executing to send mail, so that I can attempt to reproduce and diagnose this problem/ Thanks, Eric J. Roode Senior Enterprise Developer Barrack, Rodos & Bacine (215) 963-0600 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Font for template
On Wed, Sep 30, 2009 at 10:50:15AM -0400, Janet Bass wrote: >I would like to make something bold and larger font on my template emails. > I cannot find a way >to do this. Take a look at docs/templates.pod in the RT tarball for information about making HTML Template Mails >Has there been any new work done on bulk loading users? The perl script I > found from Torsten >Brumm with credit to Jesse is 2 years old and very confusing. I am hoping > something more user >friendly has been developed. There have been posts to the mailing lists about other ways to bulk load users, but I suspect many people are importing or autocreating from LDAP/AD rather than loading into RT -kevin pgpnv8ePJay8k.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM: Content & Links
On Wed, Sep 30, 2009 at 03:00:56PM -0400, Mauricio Tavares wrote: > I do not know if this is the right list, but the only rtfm-related list > I have found is for development. > > When you select a RTFM article, what are the "Content" and "Topics" > areas for and how to create/edit them? I thought the content would be > where you would put something in the article (i.e. the body of the > article, but I do not seem to be able to edit or create it). I am not > even able to create a RTFM topic, but have no problems creating RTFM > classes as root and articles as a normal user (provided of course I am > allowed to do so and being aware I cannot do much besides associating > tickets to it). Have you read lib/RT/FM/Introduction.pod as referenced from the README? It describes how to set up a Custom Field for Content and discusses Topics -kevin pgpXedsZP95Z3.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM: Content & Links
I do not know if this is the right list, but the only rtfm-related list I have found is for development. When you select a RTFM article, what are the "Content" and "Topics" areas for and how to create/edit them? I thought the content would be where you would put something in the article (i.e. the body of the article, but I do not seem to be able to edit or create it). I am not even able to create a RTFM topic, but have no problems creating RTFM classes as root and articles as a normal user (provided of course I am allowed to do so and being aware I cannot do much besides associating tickets to it). ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Conditionally prevent logging a ticket creation
Hi All, In my OnCreate scrip, I check to see whether I really want this ticket to be created based on various criteria in the message headers. RT creates the ticket before the scrip runs, so if I decide that I don't want it, I trigger another scrip that deletes the ticket. Not real elegant, but it does the job. My delete scrip logs that the ticket got deleted, but the RT generates its own log entry that the ticket was created. So my rt.log ends up looking like this: Ticket #1219 from x...@abc.com deleted. ((eval 475):5) Ticket 1219 created in queue 'beer' by x...@abc.com (/path/to/rt/lib/RT/Ticket_Overlay.pm:754) The first log entry is mine documenting the ticket deletion. The next one is RT's documenting the ticket creation. This can be confusing, so I'd like to stop RT from making that final log entry if I can. I'm guessing that RT is using a stack to keep track of log entries, so the first transaction (the ticket creation) ends up at the bottom of the stack and gets written to the log after my manual log entry from the OnCreate scrip. Can I pop it off the stack so that it just goes away or make my ticket deletion log entry be written after RT's ticket creation entry (pop, $RT::Logger->info(), push)? Thanks, Gene ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Font for template
I would like to make something bold and larger font on my template emails. I cannot find a way to do this. Has there been any new work done on bulk loading users? The perl script I found from Torsten Brumm with credit to Jesse is 2 years old and very confusing. I am hoping something more user friendly has been developed. Thanks Janet -- Janet Bass Unix System Administration Manufacturing Engineering Laboratory 304/Room 12 100 Bureau Dr Mailstop 8203 Gaithersburg, MD 20899-8203 EMAIL: jb...@nist.gov PHONE: 301-975-8425 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] occasionally missing metadata
Hi, running RT 3.8.4 on CentOS 5.3 and MySQL 5.0.45 had this issue twice recently - a ticket would miss the mail itself even though it would display attachments. no date, no history, no body, no mail. mails came from gmail and hotmail.fr - with some special characters in the subject and double quotes in one case, the other one doesn't even show a title / subject. did anyone experience something like this as well? any hint would be greatly appreciated! cheers, bernhard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
