Re: [rt-users] shredder error
I thought this was the case; in which case I am still no closer to working out why it is crashing for me. Does anyone have any suggestions as to how I can get to the bottom of this? Couldn't wipeout object: Can't call method new on an undefined value at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031, STDIN line 1. Cheers, David - Original Message - From: Ken Crocker kfcroc...@lbl.gov To: Howard Jones ho...@thingy.com Cc: rt-users@lists.bestpractical.com Sent: Friday, 16 October, 2009 3:14:26 AM GMT +10:00 Brisbane Subject: Re: [rt-users] shredder error Howard, I thought the replace-relations was for links to other tickets. If it offers an opportunity to enter a replacement User ID, then I'm sure it's OK. Kenn LBNL On 10/15/2009 9:01 AM, Howard Jones wrote: On 15/10/2009 16:41, Ken Crocker wrote: Some users may be referred to by transaction history of a ticket because they sent in corresponance or were the original requestor or owner. Those kind of relationships shouldn't be deleted because it will cause an error in yoiur history display. Isn't that what replace_relations is supposed to fix? Regards, Howard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Cheers, David Hobley IT Manager Creators of Miessence, MiVitality and MiEnviron Phone: +61 (7) 5582 7020 Fax: +61 (7) 5539 6719 USA Fax 1800 840 0827 Email : david.hob...@mionegroup.com Website: www.mionegroup.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Need custom condition for Reply on resolve
Dear All Could you please help me to create a custom condition for Reply on resolve? When user resolve a ticket with reply option, requester gets two mails. One is reply and other is Auto reply for closing ticket. Is it possible merge and send two mails? How can i avoid two mails when user select reply option on resolve than comment. I am using RT 3.8 on debian lenny Thanks in advance praveen _ Windows 7: Simplify what you do everyday. Find the right PC for you. http://windows.microsoft.com/shop___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Need custom condition for Reply on resolve
Praveen Velu wrote: Dear All Could you please help me to create a custom condition for Reply on resolve? When user resolve a ticket with reply option, requester gets two mails. One is reply and other is Auto reply for closing ticket. Is it possible merge and send two mails? How can i avoid two mails when user select reply option on resolve than comment. It could be different in 3.8, but in 3.6, if you look at the default scrips associated with your query, you will notice there is one entry (scrip #10?) to handle what happens after a ticket is closed. I have had its Action defined as Notify Requestors before, but told it to do nothing instead; requester now only get a reply (if support staff says something before closing ticket). You can also write your own action to do whatever you want there. I am using RT 3.8 on debian lenny Thanks in advance praveen http://windows.microsoft.com/shop Find the right PC for you. Windows 7: Simplify what you do everyday. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Scrip for ticket move
Hi to all, I want to know if someone have a scrip that make a ticket get the priority and duedate from the queue is moving to. ej. Ticket#001 in queue#1 with duedate 1/priority 3 Ticket#001 have now a dudedate1 and priority 3 when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The ticket still have the queue#1 duedate/priority settings. Can some one be so kind to point me to the right direction here or can give me a scrip for this. Thanks using RT 3.8.5 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Quick overlay question
Well, it really boils down to how it works? Do you replace an entire function in the overlay, the entire .pm file, or what? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Languages in RT
Hi. I'm using RT 3.6, and I'm Portuguese. I would like to give users the option of changing the language, default being English. However, if I keep this line in RT_SiteConfig.pm: @LexiconLanguages = qw(*) unless (@LexiconLanguages); ... then users that use Internet Explorer will get the default language Spanish! (why?) Firefox defaults to English. So I changed the line to: @LexiconLanguages = qw(en pt) unless (@LexiconLanguages); Result: now the default is English, but Portuguese is no longer an option to choose from... (why?) How can I set Default = English, BUT give users the power to choose? And can Non-staff users choose too? Thanks, Rui Meireles ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] change location of attachments in RT 3.4.5?
Due to some annoying circumstances and RT running on a VM, I'm out of disk space on /, and can only add a new partition because I don't want to dick around resizing an ext3 partition. That said, I need to tell RT to save attachments to said new partition. My Google search has not proved fruitful. Does anyone know if there's a config parameter somewhere to change this? Thank you! ~~ Kimberly McKinnis System Operations Engineer Service Provider Division, TiVo Inc 408-519-9607 This email and any attachments may contain confidential and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments) by others is prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete this email and any attachments. No employee or agent of TiVo Inc. is authorized to conclude any binding agreement on behalf of TiVo Inc. by email. Binding agreements with TiVo Inc. may only be made by a signed written agreement. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] change location of attachments in RT 3.4.5?
kmckin...@tivo.com wrote: Due to some annoying circumstances and RT running on a VM, I’m out of disk space on /, and can only add a new partition because I don’t want to dick around resizing an ext3 partition. That said, I need to tell RT to save attachments to said new partition. My Google search has not proved fruitful. Does anyone know if there’s a config parameter somewhere to change this? Thank you! RT that old stores attachments in the file system? If so, can't you simply use a symlink? Or mount your new partition on top of the directory RT writes the attachments to? (Being sure to move over the existing files first) If it's like a modern RT and storing the data in your database, you should still be able to apply those techniques, or tell move your RDBMS' data store to the new volume. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
