I thought this was the case; in which case I am still no closer to working out why it is crashing for me.
Does anyone have any suggestions as to how I can get to the bottom of this? Couldn't wipeout object: Can't call method "new" on an undefined value at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031, <STDIN> line 1. Cheers, David ----- Original Message ----- From: "Ken Crocker" <kfcroc...@lbl.gov> To: "Howard Jones" <ho...@thingy.com> Cc: rt-users@lists.bestpractical.com Sent: Friday, 16 October, 2009 3:14:26 AM GMT +10:00 Brisbane Subject: Re: [rt-users] shredder error Howard, I thought the "replace-relations" was for links to other tickets. If it offers an opportunity to enter a replacement User ID, then I'm sure it's OK. Kenn LBNL On 10/15/2009 9:01 AM, Howard Jones wrote: On 15/10/2009 16:41, Ken Crocker wrote: Some users may be referred to by transaction history of a ticket because they sent in corresponance or were the original requestor or owner. Those kind of relationships shouldn't be deleted because it will cause an error in yoiur history display. Isn't that what replace_relations is supposed to fix? Regards, Howard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Cheers, David Hobley IT Manager Creators of Miessence, MiVitality and MiEnviron Phone: +61 (7) 5582 7020 Fax: +61 (7) 5539 6719 USA Fax 1800 840 0827 Email : david.hob...@mionegroup.com Website: www.mionegroup.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
