Re: [rt-users] creating new user password
Hi, Had the same error/problem some days ago, i fixed it with the password of the currently logged in user, it was in my case password so use the password from your logged in user! Torsten Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com Gesendet: Thu May 20 22:33:39 2010 Betreff: Re: [rt-users] creating new user password Which rt version do you use? I am using 3.8.8 I have tried using password as my current password after creating the user and when I am trying to change the password, it gives me the same message: Please enter your current password. Password has not been set When I try to login using the current password, it does not allow me to login neither. Remember, I am not talking about user root in this case. I am refferring to another superUser that I am creating. Thanks Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne -Original Message- From: Bjoern Schulz bjoern.sch...@desy.de To: borngunners borngunn...@aol.com Sent: Thu, May 20, 2010 12:41 pm Subject: Re: [rt-users] creating new user password Hi! Which rt version do you use? in 3.8.8 the initial password is password best, bjoern Am 20.05.2010 18:35, schrieb borngunn...@aol.com: After I create a new user and set the password, I get the following message: Please enter your current password. Password has not been set I need help resolving this problem so my helpdesk staff can start using RT. thanks, Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Forward ticket - Entry in Ticket history
On Thu, May 20, 2010 at 05:25:44PM -0400, Kevin Falcone wrote: On Mon, May 03, 2010 at 07:38:58PM +0430, Payam Poursaied wrote: More than a month ago, someone asked about putting track of forwarded messages in the history page. http://lists.bestpractical.com/pipermail/rt-users/2010-March/063921.html Is there any solution to this? I'd happily review a patch if someone contributed it It required quite a bit of refactoring Noting that this is also http://issues.bestpractical.com/Ticket/Display.html?id=12883 which makes a reference to existing work on a branch. Is that available anywhere or would it be best to start from 3.8-trunk? Thanks, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Different rights in queues for different unprivileged users
Hello, I want to create some unprivileged users and get rights for create ticket to everyone to different queues. If I have two unprivileged users: user1 and user2, and two queues: queue1 and queue2, I would like that user1 can only create tickets on queue1 and user2 con only create tickets on queue2. I have seen that when I configure the rights for a queue, I can configure the rights for all the unprivileged users, but not for one of them. I think that the best think to do that is to add an unprivileged user to a group and assign the rights to the group, but I can't add unprivileged users to a group. Somebody can help me? I'm using RT version 3.6.3 Best regards -- .. __ / / Oriol Martí i Bonvehí C E / S / C A Departament de Sistemes i Xarxes /_/Centre de Supercomputació de Catalunya Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona T. 93 205 6464 (ext. 505) · F. 93 205 6979 · oma...@cesca.cat .. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Different rights in queues for different unprivilegedusers
Only idea so far is: make them priviledged, and grant them only needed rights to specific queues. Another idea: how do they create ticket? Webui or mail? If mail you could some magic on mailer level?! - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Gesendet: Fri May 21 12:47:51 2010 Betreff: [rt-users] Different rights in queues for different unprivilegedusers Hello, I want to create some unprivileged users and get rights for create ticket to everyone to different queues. If I have two unprivileged users: user1 and user2, and two queues: queue1 and queue2, I would like that user1 can only create tickets on queue1 and user2 con only create tickets on queue2. I have seen that when I configure the rights for a queue, I can configure the rights for all the unprivileged users, but not for one of them. I think that the best think to do that is to add an unprivileged user to a group and assign the rights to the group, but I can't add unprivileged users to a group. Somebody can help me? I'm using RT version 3.6.3 Best regards -- .. __ / / Oriol Martí i Bonvehí C E / S / C A Departament de Sistemes i Xarxes /_/Centre de Supercomputació de Catalunya Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona T. 93 205 6464 (ext. 505) · F. 93 205 6979 · oma...@cesca.cat .. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Make install issue
Web user and web group shoul be the user/group name of the web server, the rt group should be the group the rt user belongs to, in most cases this is group rt(3) Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com Gesendet: Wed May 19 22:27:14 2010 Betreff: [rt-users] Make install issue I am missing something and an error message at the end of make install r...@helpdesk:~/rt-3.8.8# make install /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi perl: =5.8.3(5.10.0) ...found users: rt group (www) ...MISSING bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (www) ...MISSING web group (www) ...MISSING All dependencies have been found. /opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc make: /opt/local/bin/ginstall: Command not found make: *** [config-install] Error 127 r...@helpdesk:~/rt-3.8.8# Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] creating new user password
Thanks TorstenThat resolved my problem. I had changed the root password from the original password to something else, but your solution works for me -Original Message- From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.br...@kuehne-nagel.com To: borngunners borngunn...@aol.com; RT-Users RT-Users@lists.bestpractical.com Sent: Fri, May 21, 2010 2:23 am Subject: AW: Re: [rt-users] creating new user password Hi, Had the same error/problem some days ago, i fixed it with the password of the currently logged in user, it was in my case password so use the password from your logged in user! Torsten Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com Gesendet: Thu May 20 22:33:39 2010 Betreff: Re: [rt-users] creating new user password Which rt version do you use? I am using 3.8.8 I have tried using password as my current password after creating the user and when I am trying to change the password, it gives me the same message: Please enter your current password. Password has not been set When I try to login using the current password, it does not allow me to login neither. Remember, I am not talking about user root in this case. I am refferring to another superUser that I am creating. Thanks -Original Message- From: Bjoern Schulz bjoern.sch...@desy.de To: borngunners borngunn...@aol.com Sent: Thu, May 20, 2010 12:41 pm Subject: Re: [rt-users] creating new user password Hi! Which rt version do you use? in 3.8.8 the initial password is password best, björn Am 20.05.2010 18:35, schrieb borngunn...@aol.com: After I create a new user and set the password, I get the following message: Please enter your current password. Password has not been set I need help resolving this problem so my helpdesk staff can start using RT. thanks, Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Anonymos login without password
Since I am using RT for just internal and I have lazy staff who thinks using password for everything is not a good idea, how do I set RT so there is no login for general staff to create tickets and search tickets for solutions to repeated issue? I also want a special login for just Admin so they can keep track of the tickets coming in? An example will be the normal url taking the staff directly to ticket creation and normal url slash admin takes RT admin to a login page to manage tickets. http://helpdesk.rt.com and http://helpdesk.rt.com/admin Thanks Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Make all users Privileged users
I am currently using RT3.8.8 with external auth with no external users. And was wondering was there a way to make all users privileged upon auto create. I plan on using this with our QA department and we want the developers and contractors to be able to pickup tickets. Or would it just be easier to write a job that runs hourly and makes all users privileged. --Bernard Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Make all users Privileged users
Bernard, Try *Set($AutoCreate, ‘Privileged’);* in your RT_SiteConfig.pm file. Kenn LBNL On Fri, May 21, 2010 at 9:08 AM, Bernard McCormack bmccorm...@nextjump.comwrote: I am currently using RT3.8.8 with external auth with no external users. And was wondering was there a way to make all users privileged upon auto create. I plan on using this with our QA department and we want the developers and contractors to be able to pickup tickets. Or would it just be easier to write a job that runs hourly and makes all users privileged. --Bernard Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.8 Released
Kevin, Actually, not that I know of. I don't remember a reference in the README. I'll take a look again to see if I can find them. Thanks. Kenn LBNL On Thu, May 20, 2010 at 6:42 PM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, May 07, 2010 at 03:02:27PM -0700, Kenneth Crocker wrote: In this announcement, I saw a reference to * Process custom fields in ModifyDates.html and I was wondering if this means that we can now create a CF in DATE format? No Also one other question: When we were in 3.6.4, the category for a Custom Field would show in the Modify Ticket screen. This allowed a user to select the category from a drop-down tab and thereby shorten the list of available values to choose from for that CF. This hasn't been working in 3.8.7. Is that now fixed as well? Have you run the upgrade scripts to use the new linked CFs? This works fine for plenty of people in 3.8 -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Command By Mail question on Custom Fields
To List, I'm not sure if I missed something in my install or not and I hope someone here can help. I am using CommandByMail and it's working pretty good. However, if I put in an *invalid* value for a CF defined as Select One Value in my email, the ticket gets updated with that erroneous value, rather than default to No Value. At least it looks like that when I click the Display button. If I actually go into the Update Ticket screen, the bad value isn't there. Is there some code I forgot to install that edits for invalid values before updating the Custom Field in the TIcket? Is there some code available the will edit any value sent against the select list for that CF? Thanks. Kenn LBNL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] DueDate updater
Hi, For some time I’m looking for a scrip that update the DueDate for the ticket when OnQueueChange action. I have like 13 queues all with different DueDates. I found this scrip for UpdatePriority: http://wiki.bestpractical.com/view/UpdatePriority and I was trying to modify It for my need but no luck. Also, I’m not that good in programming either. I will appreciate if someone could give me a hand on this. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
