[rt-users] Custom Fields
Is there a way to apply custom fields to ticket bound for a specific queue i. e. ticket created for billing have one set of custom fields and tickets created for tech support have a different set of custom fields? Thank you, David System Administrator Rural Network Services, Inc. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Radius Aurhentication
Is there a way to apply custom fields to ticket bound for a specific queue i. e. ticket created for billing have one set of custom fields and tickets created for tech support have a different set of custom fields? Thank you, David System Administrator Rural Network Services, Inc. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Radius Aurhentication
Is there a way to separate Staff from Customers. We have a Helpdesk, whereby Support Staff are issuing tickets for a group of Customers. My two questions are: 1- Can Support Staff issue a ticket for the customer? what is the best way to do this? 2- Can we utilize the radius server in our mail server to generate that customer info? what is the best way to do this? Thank you, David System Administrator Rural Network Services, Inc. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT::Authen::ExternalAuth
Has anyone used RT::Authen::ExternalAuth for integrating with Active Directory? I am getting errors on installing RT::Authen::ExternalAuth I ran the following command ( cpan -i RT::Authen::ExternalAuth ); During installation, it asked for path to your RT.pm, which I entered as /data/rt3/lib Soon after, it failed with the following error. No 'Makefile' created ZORDRAK/RT-Authen-ExternalAuth-0.08.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Any ideas? Thanks, vm Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Approvals not working - and why won't Quick Search work?
Thanks, Kevin. Okay, I now see that approval != ticket and that's why the quick
search wouldn't work. Still can't see the approvals on the Approval page,
however. I will enable __Approvals and see about getting things to work from
there.
Mike
>>> Kevin Falcone 7/30/2010 12:48 PM >>>
On Fri, Jul 30, 2010 at 11:44:15AM -0400, Michael James wrote:
> It still seems to me that a straightforward SQL search should work... no
> matter how the ticket was created, although my goal is to get approvals
> working. I will enable the default queue and work with that for now.
you really should try to work within __Approvals, especially if your
Template is going to create Type => 'approval'
Tickets have a different Type
I suggest that in your select * from rt3.Tickets you also examine the
Type column. Normal ticket searches in the RT web ui are never going
to show non-ticket tickets
-kevin
> Mike
>
> >>> "Michael James" 7/29/2010 4:43 PM >>>
> I queried the rt3 MySQL database to see what I could see vis-a-vis the
> approval process. In points 1, 2, 3, and 4, I'm building a case to prove I'm
> not crazy. If you can explain the results of Quick search in #5, I would be
> highly appreciative!
>
> 1. SELECT * FROM `rt3`.`Queues` where Name = 'ChangeApproval'
> 1 row fetched: 22, 'ChangeApproval', 'Queue to hold templates for Change Mgmt
> approval', '', '', 0, 0, 0, 28, '2007-01-04 19:42:12', 28, '2007-01-04
> 19:42:12', 0
>
> 2. SELECT * FROM `rt3`.`Tickets` where Queue = '22'
> 19 rows fetched. Here are some columns of data. Sorry I can't show all.
>
> idEffectiveId Status
> 1157 1157new
> 2849 2849new
> 7458 7458new
> 7461 7461new
> 7464 7464new
> 7466 7466new
> 820 820 resolved
> 822 822 resolved
> 824 824 resolved
> 2657 2657resolved
> 2851 2851resolved
> 2876 2876resolved
> 2878 2878resolved
> 2880 2880resolved
> 2882 2882resolved
> 2884 2884resolved
> 2886 2886resolved
> 2888 2888resolved
> 2917 2917resolved
>
>
> 3. Now, note the headers below for ticket #7461, which confirms Queue =
> ChangeApproval.
>
> Wed Jul 28 13:59:08 2010: Request 7461 was acted upon.
> Transaction: Ticket created by RT_System
>Queue: ChangeApproval
> Subject: Approve Change Request for another test
>Owner: Nobody
> Requestors:
> Status: new
> Ticket http://tracker.stonebridgebank.com/rt/Ticket/Display.html?id=7461 >
>
> Someone has created a Change Request. Please review.
>
> 4. SELECT * FROM `rt3`.`Tickets` where id = '7461'
>
> idEffectiveId Queue Type
> 7461 746122 approval
>
> 5. From my RT at a Glance page, when I click on the quick search for
> ChangeApproval queue - returns 0 hits.
>
> http://tracker.stonebridgebank.com/rt/Search/Results.html?Query=Queue =
> 'ChangeApproval' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled')
>
> Why don't any of the approvals with status=new show in the results screen?
> Any ideas what is going on here?
>
> Mike
>
>
>
> >>> "Michael James" 7/28/2010 4:57 PM >>>
> It worked on 3.4.6, which is the version we were using before 3.8.8.
>
> >>> "Foggi, Nicola" 7/28/2010 4:48 PM >>>
>
>
> I was never able to get a queue working with approvals other than the default
> __Approvals queue, if you use that does it work?
>
> Nicola
>
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com on behalf of Michael James
> Sent: Wed 7/28/2010 3:38 PM
> To: RT Users Subject: [rt-users] Approvals not working
>
> Hi, I used example code on the wiki to create a PO-Request type approval in
> RT3.8.8 http://wiki.bestpractical.com/view/ApprovalCreation The process
> creates new ticket(s) but isn't quite right yet.
>
> I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.
>
> ChangeRequest queue has 1 scrip:
>
> On Create, Create Tickets with template CreateApproval, stage
> TransactionCreate. with no User defined conditions.
>
> The CreateApproval template is pretty much cut-n-paste from the wiki:
>
> ===Create-Ticket: poreq
> Subject: Approve Change Request for {$Tickets{'TOP'}->Subject}
> Depended-On-By: TOP
> Queue: ChangeApproval
> Type: approval
> Owner: username-of-owner #note this is so that notifications work properly
> Content: Someone has created a Change Request. Please review.
> ENDOFCONTENT
>
> For the ChangeApproval queue, I copied/pasted all of the scrips and templates
> from the default __Approvals queue.
>
> When I create a new ticket in the ChangeRequest queue, a 2nd ticket is
> created and notifications are sent to the watchers that a new ticket is
> awaiting approval. However, the approvals don't show up in My Approvals. Nor
> do they show up in the ChangeApproval queue when
Re: [rt-users] Warning - perl idiot here
Agreed, I don't get those errors on 3.8.7, but I do see them in 3.8.8. I have both versions running for different departments. RT 3.8.8 SLES 10 SP3 tracker:~ # perldoc -V Perldoc v3.14, under perl v5.008008 for linux Thanks again. >>> "Robert Grasso" 7/30/2010 12:40 PM >>> > tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm > /opt/rt3/etc/RT_Config.pm:443: Unmatched =back > /opt/rt3/etc/RT_Config.pm:459: Unmatched =back > /opt/rt3/etc/RT_Config.pm:471: Unmatched =back I don't get these errors : we must not be using the same versions : I am running RT v3.8.7 on CentOS 5.5 and [r...@vicen02 ~]# perldoc -V Perldoc v3.14, under perl v5.008008 for linux > > Again, thanks! > You are welcome ! --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:robert.gra...@cedrat.com --- Support service : mailto:supp...@cedrat.com Commercial service : mailto:ced...@cedrat.com Web site : http://www.cedrat.com The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add a user to a group via RT CLI?
Is it possible to add a user to a group via the CLI? I can find the command to create a new user, and I can create a new group. But how can I put one in the other? Cheers, Justin - Justin Hayes OpenBet Support Manager justin.ha...@openbet.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Approvals not working - and why won't Quick Search work?
On Fri, Jul 30, 2010 at 11:44:15AM -0400, Michael James wrote:
> It still seems to me that a straightforward SQL search should work... no
> matter how the ticket was created, although my goal is to get approvals
> working. I will enable the default queue and work with that for now.
you really should try to work within __Approvals, especially if your
Template is going to create Type => 'approval'
Tickets have a different Type
I suggest that in your select * from rt3.Tickets you also examine the
Type column. Normal ticket searches in the RT web ui are never going
to show non-ticket tickets
-kevin
> Mike
>
> >>> "Michael James" 7/29/2010 4:43 PM >>>
> I queried the rt3 MySQL database to see what I could see vis-a-vis the
> approval process. In points 1, 2, 3, and 4, I'm building a case to prove I'm
> not crazy. If you can explain the results of Quick search in #5, I would be
> highly appreciative!
>
> 1. SELECT * FROM `rt3`.`Queues` where Name = 'ChangeApproval'
> 1 row fetched: 22, 'ChangeApproval', 'Queue to hold templates for Change Mgmt
> approval', '', '', 0, 0, 0, 28, '2007-01-04 19:42:12', 28, '2007-01-04
> 19:42:12', 0
>
> 2. SELECT * FROM `rt3`.`Tickets` where Queue = '22'
> 19 rows fetched. Here are some columns of data. Sorry I can't show all.
>
> idEffectiveId Status
> 1157 1157new
> 2849 2849new
> 7458 7458new
> 7461 7461new
> 7464 7464new
> 7466 7466new
> 820 820 resolved
> 822 822 resolved
> 824 824 resolved
> 2657 2657resolved
> 2851 2851resolved
> 2876 2876resolved
> 2878 2878resolved
> 2880 2880resolved
> 2882 2882resolved
> 2884 2884resolved
> 2886 2886resolved
> 2888 2888resolved
> 2917 2917resolved
>
>
> 3. Now, note the headers below for ticket #7461, which confirms Queue =
> ChangeApproval.
>
> Wed Jul 28 13:59:08 2010: Request 7461 was acted upon.
> Transaction: Ticket created by RT_System
>Queue: ChangeApproval
> Subject: Approve Change Request for another test
>Owner: Nobody
> Requestors:
> Status: new
> Ticket http://tracker.stonebridgebank.com/rt/Ticket/Display.html?id=7461 >
>
> Someone has created a Change Request. Please review.
>
> 4. SELECT * FROM `rt3`.`Tickets` where id = '7461'
>
> idEffectiveId Queue Type
> 7461 746122 approval
>
> 5. From my RT at a Glance page, when I click on the quick search for
> ChangeApproval queue - returns 0 hits.
>
> http://tracker.stonebridgebank.com/rt/Search/Results.html?Query=Queue =
> 'ChangeApproval' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled')
>
> Why don't any of the approvals with status=new show in the results screen?
> Any ideas what is going on here?
>
> Mike
>
>
>
> >>> "Michael James" 7/28/2010 4:57 PM >>>
> It worked on 3.4.6, which is the version we were using before 3.8.8.
>
> >>> "Foggi, Nicola" 7/28/2010 4:48 PM >>>
>
>
> I was never able to get a queue working with approvals other than the default
> __Approvals queue, if you use that does it work?
>
> Nicola
>
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com on behalf of Michael James
> Sent: Wed 7/28/2010 3:38 PM
> To: RT Users Subject: [rt-users] Approvals not working
>
> Hi, I used example code on the wiki to create a PO-Request type approval in
> RT3.8.8 http://wiki.bestpractical.com/view/ApprovalCreation The process
> creates new ticket(s) but isn't quite right yet.
>
> I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.
>
> ChangeRequest queue has 1 scrip:
>
> On Create, Create Tickets with template CreateApproval, stage
> TransactionCreate. with no User defined conditions.
>
> The CreateApproval template is pretty much cut-n-paste from the wiki:
>
> ===Create-Ticket: poreq
> Subject: Approve Change Request for {$Tickets{'TOP'}->Subject}
> Depended-On-By: TOP
> Queue: ChangeApproval
> Type: approval
> Owner: username-of-owner #note this is so that notifications work properly
> Content: Someone has created a Change Request. Please review.
> ENDOFCONTENT
>
> For the ChangeApproval queue, I copied/pasted all of the scrips and templates
> from the default __Approvals queue.
>
> When I create a new ticket in the ChangeRequest queue, a 2nd ticket is
> created and notifications are sent to the watchers that a new ticket is
> awaiting approval. However, the approvals don't show up in My Approvals. Nor
> do they show up in the ChangeApproval queue when I search for them. The
> tickets/approvals exist, I can see them in the Tickets table with
> type=approval.
>
> I can't sort out what I've done wrong. Any ideas?
>
> Mike
>
>
>
>
> The information in this message may be proprietary and/or confidential, and
> protected from disclos
Re: [rt-users] Warning - perl idiot here
> tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm > /opt/rt3/etc/RT_Config.pm:443: Unmatched =back > /opt/rt3/etc/RT_Config.pm:459: Unmatched =back > /opt/rt3/etc/RT_Config.pm:471: Unmatched =back I don't get these errors : we must not be using the same versions : I am running RT v3.8.7 on CentOS 5.5 and [r...@vicen02 ~]# perldoc -V Perldoc v3.14, under perl v5.008008 for linux > > Again, thanks! > You are welcome ! --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:robert.gra...@cedrat.com --- Support service : mailto:supp...@cedrat.com Commercial service : mailto:ced...@cedrat.com Web site : http://www.cedrat.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] defunct processes
Hi, We have RT running up on Amazon however, we keep finding mason_handler.pmgoes defunct after about a day. We have been running four processes on ubuntu 9.04 perl 5.10 Any ideas welcome, a strace gave no clues and nothing is written to the logs. Regards Mark Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Approvals not working - and why won't Quick Search work?
It still seems to me that a straightforward SQL search should work... no matter
how the ticket was created, although my goal is to get approvals working. I
will enable the default queue and work with that for now.
Mike
>>> "Michael James" 7/29/2010 4:43 PM >>>
I queried the rt3 MySQL database to see what I could see vis-a-vis the approval
process. In points 1, 2, 3, and 4, I'm building a case to prove I'm not crazy.
If you can explain the results of Quick search in #5, I would be highly
appreciative!
1. SELECT * FROM `rt3`.`Queues` where Name = 'ChangeApproval'
1 row fetched: 22, 'ChangeApproval', 'Queue to hold templates for Change Mgmt
approval', '', '', 0, 0, 0, 28, '2007-01-04 19:42:12', 28, '2007-01-04
19:42:12', 0
2. SELECT * FROM `rt3`.`Tickets` where Queue = '22'
19 rows fetched. Here are some columns of data. Sorry I can't show all.
id EffectiveId Status
11571157new
28492849new
74587458new
74617461new
74647464new
74667466new
820 820 resolved
822 822 resolved
824 824 resolved
26572657resolved
28512851resolved
28762876resolved
28782878resolved
28802880resolved
28822882resolved
28842884resolved
28862886resolved
28882888resolved
29172917resolved
3. Now, note the headers below for ticket #7461, which confirms Queue =
ChangeApproval.
Wed Jul 28 13:59:08 2010: Request 7461 was acted upon.
Transaction: Ticket created by RT_System
Queue: ChangeApproval
Subject: Approve Change Request for another test
Owner: Nobody
Requestors:
Status: new
Ticket http://tracker.stonebridgebank.com/rt/Ticket/Display.html?id=7461 >
Someone has created a Change Request. Please review.
4. SELECT * FROM `rt3`.`Tickets` where id = '7461'
id EffectiveId Queue Type
7461746122 approval
5. From my RT at a Glance page, when I click on the quick search for
ChangeApproval queue - returns 0 hits.
http://tracker.stonebridgebank.com/rt/Search/Results.html?Query=Queue =
'ChangeApproval' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled')
Why don't any of the approvals with status=new show in the results screen? Any
ideas what is going on here?
Mike
>>> "Michael James" 7/28/2010 4:57 PM >>>
It worked on 3.4.6, which is the version we were using before 3.8.8.
>>> "Foggi, Nicola" 7/28/2010 4:48 PM >>>
I was never able to get a queue working with approvals other than the default
__Approvals queue, if you use that does it work?
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Michael James
Sent: Wed 7/28/2010 3:38 PM
To: RT Users http://wiki.bestpractical.com/view/ApprovalCreation The process creates
new ticket(s) but isn't quite right yet.
I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.
ChangeRequest queue has 1 scrip:
On Create, Create Tickets with template CreateApproval, stage
TransactionCreate. with no User defined conditions.
The CreateApproval template is pretty much cut-n-paste from the wiki:
===Create-Ticket: poreq
Subject: Approve Change Request for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: ChangeApproval
Type: approval
Owner: username-of-owner #note this is so that notifications work properly
Content: Someone has created a Change Request. Please review.
ENDOFCONTENT
For the ChangeApproval queue, I copied/pasted all of the scrips and templates
from the default __Approvals queue.
When I create a new ticket in the ChangeRequest queue, a 2nd ticket is created
and notifications are sent to the watchers that a new ticket is awaiting
approval. However, the approvals don't show up in My Approvals. Nor do they
show up in the ChangeApproval queue when I search for them. The
tickets/approvals exist, I can see them in the Tickets table with type=approval.
I can't sort out what I've done wrong. Any ideas?
Mike
The information in this message may be proprietary and/or confidential, and
protected from disclosure. If the reader of this message is not the intended
recipient, or an employee or agent responsible for delivering this message to
the intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If you
have received this communication in error, please notify Stonebridge Bank
immediately by replying to this message and deleting it from your computer.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
The information in this message may be proprietary and/or confidential, and
protected from disclosure. If the reader of this message is not the intended
recipient, or an emplo
Re: [rt-users] Warning - perl idiot here
Thanks, Robert. Permissions on RT_Config.pm were set at 550 with root as owner. I chmod'd them to 444 per your suggestion, and it worked. I had read the man page for perldoc, but didn't catch on. btw, when I now run "perldoc /opt/rt3/etc/RT_Config.pm", I get three syntax errors: tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm /opt/rt3/etc/RT_Config.pm:443: Unmatched =back /opt/rt3/etc/RT_Config.pm:459: Unmatched =back /opt/rt3/etc/RT_Config.pm:471: Unmatched =back Again, thanks! Mike >>> "Robert Grasso" 7/30/2010 11:25 AM >>> Hi, My rights on /opt/rt3/etc/RT_Config.pm are 440 (should be the stock ones); now, from man perldoc : SECURITY Because perldoc does not run properly tainted, and is known to have security issues, when run as the superuser it will attempt to drop privileges by setting the effective and real IDs to nobody’s or nouser’s account, or -2 if unavailable. If it cannot relinquish its privileges, it will not run. If I chmod 444 /opt/rt3/etc/RT_Config.pm, then perldoc (running as root) is able to display it, whereas before it failed as yours did. Hope this helps --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com > -Message d'origine- > De : rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] De la part > de Michael James > Envoyé : 29 juillet 2010 21:26 > Cc : Objet : Re: [rt-users] Warning - perl idiot here > > Returns nothing. Ah well, I'll just read the darned file and > skip over the pod formatting. Thanks for the suggestion. > > Mike > > tracker:~ # perldoc -F /opt/rt3/etc/RT_Config.pm > tracker:~ # > > >>> Todd Chapman 7/29/2010 3:06 PM >>> > Try: perldoc -F > > On Thu, Jul 29, 2010 at 1:55 PM, Michael James > wrote: > > How come I can't view the documentation with RT_Config.pm > using perldoc? > > > > tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm > > Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at > /usr/lib/perl5/5.8.8/Pod/Perldoc.pm line 1380. > > > > Mike > > > > > > The information in this message may be proprietary and/or > confidential, and protected from disclosure. If the reader of > this message is not the intended recipient, or an employee or > agent responsible for delivering this message to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly > prohibited. If you have received this communication in error, > please notify Stonebridge Bank immediately by replying to > this message and deleting it from your computer. > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > The information in this message may be proprietary and/or > confidential, and protected from disclosure. If the reader of > this message is not the intended recipient, or an employee or > agent responsible for delivering this message to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly > prohibited. If you have received this communication in error, > please notify Stonebridge Bank immediately by replying to > this message and deleting it from your computer. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Warning - perl idiot here
Hi, My rights on /opt/rt3/etc/RT_Config.pm are 440 (should be the stock ones); now, from man perldoc : SECURITY Because perldoc does not run properly tainted, and is known to have security issues, when run as the superuser it will attempt to drop privileges by setting the effective and real IDs to nobodys or nousers account, or -2 if unavailable. If it cannot relinquish its privileges, it will not run. If I chmod 444 /opt/rt3/etc/RT_Config.pm, then perldoc (running as root) is able to display it, whereas before it failed as yours did. Hope this helps --- Robert GRASSO System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com > -Message d'origine- > De : rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] De la part > de Michael James > Envoyé : 29 juillet 2010 21:26 > Cc : Objet : Re: [rt-users] Warning - perl idiot here > > Returns nothing. Ah well, I'll just read the darned file and > skip over the pod formatting. Thanks for the suggestion. > > Mike > > tracker:~ # perldoc -F /opt/rt3/etc/RT_Config.pm > tracker:~ # > > >>> Todd Chapman 7/29/2010 3:06 PM >>> > Try: perldoc -F > > On Thu, Jul 29, 2010 at 1:55 PM, Michael James > wrote: > > How come I can't view the documentation with RT_Config.pm > using perldoc? > > > > tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm > > Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at > /usr/lib/perl5/5.8.8/Pod/Perldoc.pm line 1380. > > > > Mike > > > > > > The information in this message may be proprietary and/or > confidential, and protected from disclosure. If the reader of > this message is not the intended recipient, or an employee or > agent responsible for delivering this message to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly > prohibited. If you have received this communication in error, > please notify Stonebridge Bank immediately by replying to > this message and deleting it from your computer. > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > The information in this message may be proprietary and/or > confidential, and protected from disclosure. If the reader of > this message is not the intended recipient, or an employee or > agent responsible for delivering this message to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly > prohibited. If you have received this communication in error, > please notify Stonebridge Bank immediately by replying to > this message and deleting it from your computer. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
