[rt-users] reporting tool for RT
Hi All, Is there any reporting tool available for RT 3.8.8 to generate reports and save them in xls or pdf form. Thanks Rahul -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] auto search for custom fields on ticket create/edit
Hello. We are using RT as a tech support ticket tracking system, and in connection problems queue we use custom field of customer number. The idea is somehow to see previous solved requests for the same customer number in current request overview screen, or maybe have a link to quick search with filled CF value of this customer number, so one can quickly see history for this customer requests without making search and filling manually thata number as a criteria every time. Is it possible? -- best regards RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Issue with replying to forwarded mails
Hi All, We have an issue in email forwarding using RT web interface. We forwarded a ticket to another email address inside our organization, who is not a part of RT. When he replied to that message from his email client mail sent to requester also If user is a member in RT then he can login to RT and reply as a comment to avoid this issue. Is there any option which where we can block reply to requester if somebody is replying to a forwarded mail Praveen C Blog : http://pravindev.blogspot.com -Break the gates to free your world- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT::Authen::ExternalAuth
On Wed, Sep 01, 2010 at 07:39:55PM -0400, Jason Ledford wrote: We had to set MaxPageSize on the DC we were querying. There is a default MaxPageSize of 1000 records, meaning you can only query 1000 records at a time. You can change it on the DC though to whatever http://support.microsoft.com/kb/315071 It was dying for me as well until we changed that. Cron runs it now. Alternatively, you could modify the LDAP import script to use Net::LDAP::Control::Paged. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] (no subject)
Hi, this is an attepmt to bump one old thread. In case it does not work as it should, here is the orginal post: This seems to be a rare occurrence, but our RT install sometimes stops sending email. I have to restart Apache or kill the fastcgi processes and let them restart before it will resume. RT 3.8.7, Apache 2, fastcgi, and I've changed it to use sendmail instead of the default sendmailpipe (happened more frequently with sendmailpipe, but still happens with sendmail) Set($MailCommand , 'sendmail'); Set($SendmailArguments , -oi); I see this in the logs when RT attempts to send an email: Jan 13 13:18:28 rt mog_rt: Scrip Commit 10 died. - Can't fork at /usr/share/perl5/Mail/Mailer.pm line 137. Stack: [/usr/share/perl5/Mail/Mailer.pm:137] [/usr/share/perl5/Mail/Internet.pm:451] [/home/rt/mog_rt/bin/../lib/RT/Interface/Email.pm:503] [/home/rt/mog_rt/bin/../lib/RT/Action/SendEmail.pm:307] [/home/rt/mog_rt/bin/../lib/RT/Action/SendEmail.pm:129] [/home/rt/mog_rt/bin/../lib/RT/ScripAction_Overlay.pm:238] [/home/rt/mog_rt/bin/../lib/RT/Scrip_Overlay.pm:464] [/home/rt/mog_rt/bin/../lib/RT/Scrips_Overlay.pm:196] [/home/rt/mog_rt/bin/../local/lib/RT/Transaction_Overlay.pm:188] [/home/rt/mog_rt/bin/../lib/RT/Record.pm:1457] [/home/rt/mog_rt/bin/../lib/RT/Ticket_Overlay.pm:3323] [/home/rt/mog_rt/bin/../lib/RT/Ticket_Overlay.pm:2996] [/home/rt/mog_rt/bin/../lib/RT/Record.pm:898] [/home/rt/mog_rt/bin/../lib/RT/Interface/Web.pm:1340] [/home/rt/mog_rt/bin/../lib/RT/Interface/Web.pm:1450] [/home/rt/mog_rt/share/html/Ticket/Display.html:155] [/home/rt/mog_rt/share/html/Tick (the line appears to be truncated in the logs) Has anyone else seen this? I am more or less in the same situation here. We are using cron scripts that send to the RT once in a while some mails and these mails are then sent from the RT to other recipients (via the Autoreply scrip). Problem is that these cron scripts usually produce more than 10 mails at a time and the RT obviously struggles with delivering that many mails in such a small time frame. Looking inside the Mailer.pm file, one can see that there is this call: my $child = open $self, '|-'; which tries to fork a subprocess to do the mailing job. So what happens is that the RT in fact attempts to create more than 10 subprocesses. I thought that that might be a problem, but looking in the limits.conf I have found that I have no limits set at all. Do you think this might be a problem? And if so, do you have idea how to fix it? My system: Linux version 2.6.26-2-686 (Debian 2.6.26-24lenny1) (da...@debian.org) (gcc version 4.1.3 20080704 (prerelease) (Debian 4.1.2-25)) #1 SMP Thu Aug 19 03:44:10 UTC 2010 perl, v5.10.0 built for i486-linux-gnu-thread-multi Server version: Apache/2.2.9 (Debian) Server built: Apr 19 2010 19:57:58 RT 3.8.7 Thank you very much for your help Regards, Martin -- Mgr. Martin Drasar dra...@ics.muni.cz CSIRT-MU, Network Security Department http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT stops sending email
Oh boy, the subject should have of course be different... -- Mgr. Martin Drasar dra...@ics.muni.cz CSIRT-MU, Network Security Department http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Multipart templates?
Is it possible to create templates in RT where I specify the parts of a MIME multipart message? I've got a working HTML template by adding the Content-type header, but the plain text conversion produced by RT is suboptimal (strips out links, mashes tables). I'd rather provide a nicer plaintext version myself if I can. I was imagining that this might work by me provider the part boundary and then using it, or something along those lines... Has anyone had any success with this? Thanks, Howie RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Upgrading from 3.8.2
Hi folks; we've been running 3.8.2 for ages now, and would like to upgrade to the latest version. We're reasonably small so upgrading isn't a huge deal for us. My question is, should we upgrade to 3.8.8 or use something newer? Is there going to be a 3.9 or 3.10 soon (or even 4.0)? I'm comfortable using git and building from source if that is anywhere close to reasonably stable. We run RT on Ubuntu 8.04 with mysql so it's a pretty vanilla install. Any advice appreciated; thanks! -- . . . . . . . . . . . . . . . . . . . . . . . . . Gary Oberbrunnerga...@genarts.com GenArts, Inc. Tel: 617-492-2888 955 Mass. Ave Fax: 617-492-2852 Cambridge, MA 02139 USA www.genarts.com RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Move ticket queue on date expiry
Hallo Wonder if anyone can point me in the right direction. I'm using RT 3.8.6. I'd like to move tickets to a new queue if the 'updated' date is older than 3 days. The intention is to stop tickets getting lost languishing untouched. Can RT do this? Cheers, Gareth RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] auto search for custom fields on ticket create/edit
Alex, You can do that with the Query tool. Once you have selected and added the Queue, all Custom Fields applied to that Queue are available for search. Put that Search into your Dashboard or Home Page. Hope this helps. Kenn LBNL On Thu, Sep 2, 2010 at 1:16 AM, alexander lunyov l...@zato.ru wrote: Hello. We are using RT as a tech support ticket tracking system, and in connection problems queue we use custom field of customer number. The idea is somehow to see previous solved requests for the same customer number in current request overview screen, or maybe have a link to quick search with filled CF value of this customer number, so one can quickly see history for this customer requests without making search and filling manually thata number as a criteria every time. Is it possible? -- best regards RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Issue with replying to forwarded mails
Praveen, It sounds like you have granted ReplyToTicket too generously. Trim it down a bit. How about granting it Globally to Requestors Owners, then on a Queue by Queue basis, grant that right just to the groups that should be accessing that Queue with specific rights. Kenn LBNL On Thu, Sep 2, 2010 at 1:18 AM, Praveen C praveen.vel...@yahoo.com wrote: Hi All, We have an issue in email forwarding using RT web interface. We forwarded a ticket to another email address inside our organization, who is not a part of RT. When he replied to that message from his email client mail sent to requester also If user is a member in RT then he can login to RT and reply as a comment to avoid this issue. Is there any option which where we can block reply to requester if somebody is replying to a forwarded mail Praveen C Blog : http://pravindev.blogspot.com -Break the gates to free your world- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Issue with replying to forwarded mails
On Thu, Sep 02, 2010 at 01:48:11PM +0530, Praveen C wrote: Hi All, We have an issue in email forwarding using RT web interface. We forwarded a ticket to another email address inside our organization, who is not a part of RT. When he replied to that message from his email client mail sent to requester also If user is a member in RT then he can login to RT and reply as a comment to avoid this issue. Is there any option which where we can block reply to requester if somebody is replying to a forwarded mail Unfortunately, what it sounds like you really want is a toggle to make RT Forward from the comment address rather than the reply address. Sadly, RT right now only supports a way to forward from the user's email address or the RT correspond address. -kevin pgpA9qeZ9KGAq.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Cannot Configure Email Gateway
Hi, I am unable to configure email gateway even after following the instructions under Ubuntu version 8.0 using sendmailpipe. I don't even know where to look up for errors if any. Can anyone help me configure rt-mailgate server. thanks. -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Move ticket queue on date expiry
On Thu, Sep 02, 2010 at 08:03:08AM -0700, Gareth Tupper wrote: Hallo Wonder if anyone can point me in the right direction. I'm using RT 3.8.6. I'd like to move tickets to a new queue if the 'updated' date is older than 3 days. The intention is to stop tickets getting lost languishing untouched. Can RT do this? Cheers, Gareth Hi Gareth, You should be able to use the rt-crontool command to do this via a cronjob on your system. Generally, if the due date for a ticket is set correctly, the ticket will show up closer to the top in the 10 highest priority tickets I own window of the dashboard. Another way would be to simply add another window to your dashboard, using a saved search, the display your tickets that have not been updated in 3 days. That would be my preferred solution, if the normal ticket order change as the due date approaches will not work. Regards, Ken RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Move ticket queue on date expiry
That sounds great. Currently, I can build a search that says: Status != 'resolved' AND LastUpdated '2010-09-02' What's the correct syntax for something like: Status != 'resolved' AND LastUpdated (TODAY-3) -Original Message- From: Kenneth Marshall [mailto:k...@rice.edu] Sent: Thursday, September 02, 2010 10:47 AM To: Gareth Tupper Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Move ticket queue on date expiry On Thu, Sep 02, 2010 at 08:03:08AM -0700, Gareth Tupper wrote: Hallo Wonder if anyone can point me in the right direction. I'm using RT 3.8.6. I'd like to move tickets to a new queue if the 'updated' date is older than 3 days. The intention is to stop tickets getting lost languishing untouched. Can RT do this? Cheers, Gareth Hi Gareth, You should be able to use the rt-crontool command to do this via a cronjob on your system. Generally, if the due date for a ticket is set correctly, the ticket will show up closer to the top in the 10 highest priority tickets I own window of the dashboard. Another way would be to simply add another window to your dashboard, using a saved search, the display your tickets that have not been updated in 3 days. That would be my preferred solution, if the normal ticket order change as the due date approaches will not work. Regards, Ken RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9
On Wed, Sep 01, 2010 at 11:39:26AM -0500, Max McGrath wrote: I seem to be having issues on my Blackberry with the MobileUI. Here's what I have: RT 3.8.8 on Ubuntu 10.04 and MobileUI 0.96. Blackberry Curve Blackberry 8530 v5.0.0.654 (Bundle 1108, Platform 4.2.0.298) If I tell the browser to go directly to the MobileUI it works -- but it does not auto detect it and just brings me to the normal login page... Am I missing something simple? -- Can you get the string the user's browser identifies itself as? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Report on time worked per user
Hi folks I'd like to pull a report on time worked per user on a ticket, at present I am pulling a report on resolved, then go into each ticket to see how much time was spent per user on a ticket. Is there a way to report on time spent per user on a ticket? Example: Ticket ID Subject Total Time SpentTime User A Time User B etc 2223 Ian cannot print 30 15 15 etc RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Report on time worked per user
I think that this is what you want. http://wiki.bestpractical.com/view/TimeWorkedReport /Johan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ian Rowland Sent: den 2 september 2010 22:45 To: rt-users@lists.bestpractical.com Subject: [rt-users] Report on time worked per user Hi folks I'd like to pull a report on time worked per user on a ticket, at present I am pulling a report on resolved, then go into each ticket to see how much time was spent per user on a ticket. Is there a way to report on time spent per user on a ticket? Example: Ticket ID Subject Total Time SpentTime User A Time User B etc 2223 Ian cannot print 30 15 15 etc RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Webmux.pl crashes Apache22 on FreeBSD 8.1
I recently updated my installation of rt38 from the ports collection on FreeBSD 8.1 and found that webmux.pl will not allow apache22 to start. Here is a copy of the error that I'm am receiving: [Wed Sep 01 11:01:08 2010] [error] Devel::StackTrace does not define $Devel::StackTrace::VERSION--version check failed at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nCompilation failed in require at (eval 1218) line 3.\n\t...propagated at /usr/local/lib/perl5/5.10.1/base.pm line 94.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Request.pm line 55.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nCompilation failed in require at /usr/local/bin/webmux.pl line 150.\nCompilation failed in require at (eval 4) line 1.\n [Wed Sep 01 11:01:08 2010] [error] Can't load Perl file: /usr/local/bin/webmux.pl for serve blah.blah.home:0, exiting... However when I comment out the webmux.pl line from my httpd.conf the server starts fine. I'm not sure why the error is coming from Devel::StrackTrace and I'm not sure how to fix this error. I'm anxious to hear what tips other users might have. Everything is update as far as the ports collection is concerned. I'm running FreeBSD 8.1, apache 2.2.16, mod_perl2 2.0.4, mysql 5.1.(something). All items were installed from the ports collection. Thank you in advance for the help, Reid RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Webmux.pl crashes Apache22 on FreeBSD 8.1
On Thu, Sep 02, 2010 at 02:16:06PM -0700, dill weed wrote: I recently updated my installation of rt38 from the ports collection on FreeBSD 8.1 and found that webmux.pl will not allow apache22 to start. Here is a copy of the error that I'm am receiving: make testdeps from the RT build directory? Also, what version of Devel::StackTrace is installed? [Wed Sep 01 11:01:08 2010] [error] Devel::StackTrace does not define $Devel::StackTrace::VERSION--version check failed at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nCompilation failed in require at (eval 1218) line 3.\n\t...propagated at /usr/local/lib/perl5/5.10.1/base.pm line 94.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Request.pm line 55.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nCompilation failed in require at /usr/local/bin/webmux.pl line 150.\nCompilation failed in require at (eval 4) line 1.\n [Wed Sep 01 11:01:08 2010] [error] Can't load Perl file: /usr/local/bin/webmux.pl for serve blah.blah.home:0, exiting... However when I comment out the webmux.pl line from my httpd.conf the server starts fine. I'm not sure why the error is coming from Devel::StrackTrace and I'm not sure how to fix this error. I'm anxious to hear what tips other users might have. Everything is update as far as the ports collection is concerned. I'm running FreeBSD 8.1, apache 2.2.16, mod_perl2 2.0.4, mysql 5.1.(something). All items were installed from the ports collection. Thank you in advance for the help, Reid RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Move ticket queue on date expiry
On 03/09/2010, at 5:59 AM, Gareth Tupper wrote: That sounds great. Currently, I can build a search that says: Status != 'resolved' AND LastUpdated '2010-09-02' What's the correct syntax for something like: Status != 'resolved' AND LastUpdated (TODAY-3) RT uses Perl's Time::ParseDate module for parsing dates, so anything accepted by Time::ParseDate will do... This: LastUpdated '3 days ago' would be my preference, but: LastUpdated '- 3 days' will also work. Regards, Tom RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Webmux.pl crashes Apache22 on FreeBSD 8.1
I don't have access to the server until Monday to run make testdeps, but the version of Stacktrace that I'm using is p5-Devel-StackTrace 1.23 from the FreeBSD ports collection. Thanks On Thu, Sep 2, 2010 at 2:20 PM, Jesse Vincent je...@bestpractical.com wrote: On Thu, Sep 02, 2010 at 02:16:06PM -0700, dill weed wrote: I recently updated my installation of rt38 from the ports collection on FreeBSD 8.1 and found that webmux.pl will not allow apache22 to start. Here is a copy of the error that I'm am receiving: make testdeps from the RT build directory? Also, what version of Devel::StackTrace is installed? [Wed Sep 01 11:01:08 2010] [error] Devel::StackTrace does not define $Devel::StackTrace::VERSION--version check failed at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nCompilation failed in require at (eval 1218) line 3.\n\t...propagated at /usr/local/lib/perl5/5.10.1/base.pm line 94.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Request.pm line 55.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nCompilation failed in require at /usr/local/bin/webmux.pl line 150.\nCompilation failed in require at (eval 4) line 1.\n [Wed Sep 01 11:01:08 2010] [error] Can't load Perl file: /usr/local/bin/webmux.pl for serve blah.blah.home:0, exiting... However when I comment out the webmux.pl line from my httpd.conf the server starts fine. I'm not sure why the error is coming from Devel::StrackTrace and I'm not sure how to fix this error. I'm anxious to hear what tips other users might have. Everything is update as far as the ports collection is concerned. I'm running FreeBSD 8.1, apache 2.2.16, mod_perl2 2.0.4, mysql 5.1.(something). All items were installed from the ports collection. Thank you in advance for the help, Reid RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Webmux.pl crashes Apache22 on FreeBSD 8.1
On Thu, Sep 02, 2010 at 02:51:48PM -0700, dill weed wrote: I don't have access to the server until Monday to run make testdeps, but the version of Stacktrace that I'm using is p5-Devel-StackTrace 1.23 from the FreeBSD ports collection. Is it actually installed in a path RT can see? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Move ticket queue on date expiry
That works a treat - thank you! -Original Message- From: Tom Lanyon [mailto:t...@netspot.com.au] Sent: Thursday, September 02, 2010 2:43 PM To: Gareth Tupper Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Move ticket queue on date expiry On 03/09/2010, at 5:59 AM, Gareth Tupper wrote: That sounds great. Currently, I can build a search that says: Status != 'resolved' AND LastUpdated '2010-09-02' What's the correct syntax for something like: Status != 'resolved' AND LastUpdated (TODAY-3) RT uses Perl's Time::ParseDate module for parsing dates, so anything accepted by Time::ParseDate will do... This: LastUpdated '3 days ago' would be my preference, but: LastUpdated '- 3 days' will also work. Regards, Tom RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] What formatting is available for RTFM Wiki Format?
I have just been setting up RTFM in our test environment and am confused about the formatting of articles. The installation all seems to be fine and I have added a custom field with type file in one wiki text area and it shows up when creating an article. There are a couple of contradictory Wiki articles about what formatting is available, neither of which seem to be correct based on my testing. I had been expecting (with no good reason) to see the FCKeditor level of formatting available as per what is available in RT itself. In the middle of one of the Wiki pages a comment is made that only the formatting available in Text::WikiFormat http://wiki.bestpractical.com/view/WikiFormat is what is supported. From my testing this does seem to be the case. Am I missing something here or is this the current state of RTFM? My installed versions are RT 3.8.8 and RTFM 2.4.2 on Centos 5.5. Thanks Mike Connect 2 Ltd. Phone: +64 9 5249596 Mobile: + 64 21 645087 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
