Re: [rt-users] dont reopen
Le 25/10/2010 à 22:08:16+0200, Christian Loos a écrit Hi, i just added your version of this to the wiki page. We only allow re-opening the ticket if it is resolved less then 7 days. If the ticket is resolved more than 7 days, the requestor gets an mail (template), that it isn't allowed to re-open the ticket. Lots of thanks for all. I'm going to try this. Regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: jeu 28 oct 2010 14:53:39 CEST
[rt-users] Per UserGroup Search
Hi to all, I'm just new and currently exploring RT functionality and features. Currently I'm having problem in searching ticket which belong to a certain group. I've tried the MemberOf search but its not working. Ex: group name: support queue: trouble ticket search: Queue = 'trouble ticket' AND MemberOf = 'support' Thanks in advance for any help and replies. --Mike
[rt-users] Keyboard shortcuts for RT
Hi, Since I have to sort through a queue in RT with a high percentage of spam (we don't remove spam for our postmaster queue) I thought it would be useful with some keyboard shortcuts like n (for next), x (spam), o (open), t (take) etc for RT. I found a javascript tool from Acunote (1) and made http://github.com/reuteras/RT-keyboard-shortcuts which is a Greasemonkey (2) script that adds some keyboard shortcuts to RT. It's a very early release and I'm not a javascript developer but if it could be useful for anyone else I just wanted to let the community know that the tool exists and add bugs at github when you find them. A warning, it's very ease to do x,n,x,n... very quickly and perhaps miss a real ticket... /Peter (1) http://www.acunote.com/open-source/javascript-keyboard-shortcuts (2) https://addons.mozilla.org/en-US/firefox/addon/748/
Re: [rt-users] Per UserGroup Search
Michael, To the best of my knowledge, there is no way to search for a group. Roles, yes. You could possibly make a group a Cc watcher and then search for Cc's. Also, The MemberOf is for Parent/Child relationships. Hope this helps. Kenn LBNL On Thu, Oct 28, 2010 at 6:11 AM, Michael P. Carel mikeca...@yahoo.comwrote: Hi to all, I'm just new and currently exploring RT functionality and features. Currently I'm having problem in searching ticket which belong to a certain group. I've tried the MemberOf search but its not working. Ex: group name: support queue: trouble ticket search: Queue = 'trouble ticket' AND MemberOf = 'support' Thanks in advance for any help and replies. --Mike
Re: [rt-users] Per UserGroup Search
Michael, To the best of my knowledge, there is no way to search for a group. Roles, yes. You could possibly make a group a Cc watcher and then search for Cc's. Also, The MemberOf is for Parent/Child relationships. Hope this helps. Kenn LBNL On Thu, Oct 28, 2010 at 6:11 AM, Michael P. Carel mikeca...@yahoo.comwrote: Hi to all, I'm just new and currently exploring RT functionality and features. Currently I'm having problem in searching ticket which belong to a certain group. I've tried the MemberOf search but its not working. Ex: group name: support queue: trouble ticket search: Queue = 'trouble ticket' AND MemberOf = 'support' Thanks in advance for any help and replies. --Mike
Re: [rt-users] schema change/warning in upgrade to RT3.8.8
On Oct 27, 2010, at 8:17 PM, Kevin Falcone wrote: You may be interested in sbin/rt-validator's output Wow. 5.5 hours later it deleted a fair number of dangling data rows. However, my two duplicated groupmembers rows are still there. What trouble will it cause to not be a unique index on those columns?
[rt-users] Switching queues from comment link
It's probably going to be something of a dirty hack but.. I'd like a one-stop shop where people can re-open resolved tickets, comment on them, and place them in appropriate queues. (helpdesk, billing, corp support, etc...) The obvious place for this seems to be the Comment link at the top right, as it has already the dropdowns to re-open the ticket, and a box for comments.. but I'd like to add in a drop-down to this page to tell it also which queue it needs to go to once I click Update Ticket. I've looked around and I'm a little lost where to begin with something like this. Does anybody have any ideas how something like this could be done?
[rt-users] Ignore Forwarding Email Address
Hi All, I'm looking for a way to have RT not add a specific email address to the watchers list on ticket creation. Right now, we have our core email server configured to forward email sent to supp...@company.com to supp...@rt.company.com. All further correspondence with the customer is then done through supp...@rt.company.comrather than through the main email server. This is all working quite well, with the notable exception that supp...@company.com gets added to the watchers list. Is there any way to prevent this from happening? Thanks for your time, Hans Johnson -- - Hans Johnson (hans.john...@gmail.com) B.ASc, Computer Engineering Simon Fraser University ... Si hoc legere scis numium eruditionis habes. -- Anonymous
Re: [rt-users] REST interface and long file names?
Another piece of info, the filename is 111 character long. Thierry
Re: [rt-users] REST interface and long file names?
Here are few more details. The web interface access to this attachment works fine. Looking at the full header under Ticket/Display.html?ShowHeaders=1;id=123 shows the subject in one line. And I can download the attachment fine. But if I call REST/1.0/ticket/123/attachments/1302 then the mysterious two extra lines and the wrapping appear. Thierry
