Re: [rt-users] scrip to send email suddenly stopped working
On Fri, 26 Nov 2010 23:41:46 -0600
John Alberts john.albe...@exlibrisgroup.com wrote:
I finally figured out what the problem was. I added the
following to the template for the scrip that stopped
sending email.
Start Date: {$Transaction-Starts || (No start date
given)}
Due Date: $Transaction-Due || (No due date given)}
Hi John
might be a quick one, as there's a missing { after Due Date:
regards
Garry
--
Dr Garry Booth
IT Services
Loughborough University
Re: [rt-users] scrip to send email suddenly stopped working
On 11/27/2010 03:05 AM, G.Booth wrote:
Hi John
might be a quick one, as there's a missing { after Due Date:
Yeah, I noticed that after I posted. I added the '{' and it didn't
help. I also tried each line individually and it didn't work. Is
'Starts' and 'Due' even valid fields for $Ticket in the template? I
used perldoc on the Ticket.pm file and saw those values there.
I tried searching the wiki and also google to try and find a list of
valid objects, fields, etc that can be used in a template, but the best
I could find was this:
http://requesttracker.wikia.com/wiki/ClassObjectsMethods; and that page
doesn't really help at all.
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
Re: [rt-users] A new home for the wiki
On 11/26/2010 09:45 AM, muell...@aschendorff.de wrote: The full text search function is poor, I even would call it broken. Yeah, I completely agree. The search is horrible. I noticed, you don't seem to get any results unless you select something from the drop down list as you type your search. For instance, if you search object, you get no results, but as you type the word object, it shows you 'objectmodels'. If you search for objectmodels, you'll get the page for that. I REALLY miss the old wiki. Why did we switch? Was it a matter of the funding for hosting the wiki? If so, I'm sure someone would donate the hosting for the wiki. Heck, I'm sure I could even talk my boss into hosting the wiki. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com
Re: [rt-users] A new home for the wiki
I REALLY miss the old wiki. Why did we switch? A large part of the reason for the switch was anti-spam. Running the project wiki on its own was a constant battle against the spammers. Wikia is much better able to leverage their scale to stop the spammers. I agree that we need to address the search issue. It really does look like something is _wrong_, not just poorly done.
Re: [rt-users] scrip to send email suddenly stopped working
On Sat, Nov 27, 2010 at 09:02:00PM -0600, John Alberts wrote: On 11/27/2010 05:15 PM, Kevin Falcone wrote: How about docs/templates.pod which ships with RT? Ah, I never noticed that was there in the source directory. Unfortunately, it doesn't really help much. It just tells me that I can use 5 different variables, such as: $Ticket and $Transaction, but doesn't tell me anything about what fields (values?) that gives me access to. Are there any other docs that might provide some insight? You read the appropriate perldoc for each type of object. Keep in mind that you want to also read the _Overlay.pm doc. -kevin pgpyozmcEjwDd.pgp Description: PGP signature
