[rt-users] How to configure font for RTFM articles?
Hi all, I feel the default font in RTFM articles is too tiny. Is there a way to configure the standard font for RTFM article bodies? I did not find anything in RTFM docs, nor in this list archives. Thank you in advance. Bye Cristiano
[rt-users] Help needed with AT (Asset Tracker)
RT 3.8.9 AT version Last Release from Todd I wonder if anyone can help me, I want to be able to offer the users of AT a view similar to My Tickets this would display the assets currently assigned to them when they login. If anyone can help it would be greatly appreciated Regards Simon Simon Dray Customer Support Engineer ANT Software Limited Tel: +44 1223 716400 Direct: +44 1223 716476 simon.d...@antplc.com HbbTV Specification Approved By ETSI... http://www.antplc.com/pr_010710.asp * ANT LEGAL DISCLAIMER * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. They may contain legally privileged information, and may not be disclosed to anyone else. If you have received this email in error please notify the sender and delete all copies from your system. ANT plc and ANT Software Limited are registered in the United Kingdom at Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire CB4 0WZ, United Kingdom. The registered number for ANT plc is 5372859 and for ANT Software Limited is 2822565.
Re: [rt-users] Help needed with AT (Asset Tracker)
Torsten Hi I have tried Owner.Name = '__CurrentUser__' no joy comes back with 0 Also tried Owner.RealName Spent most of the morning trying to fathom this out , I cannot see how __CurrentUser__ is worked out in the AT search Regards Simon From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.br...@kuehne-nagel.com] Sent: 08 March 2011 13:29 To: Simon Dray; RT List Subject: AW: [rt-users] Help needed with AT (Asset Tracker) Hi Simon, this should work the same way like inside RT, something like Status = 'production' AND Owner.Name LIKE 'root' (or better __CurrentUser__ Then save as a savedSearch - put to homepage Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jäger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Simon Dray Gesendet: Dienstag, 8. März 2011 14:04 An: RT List Betreff: [rt-users] Help needed with AT (Asset Tracker) RT 3.8.9 AT version Last Release from Todd I wonder if anyone can help me, I want to be able to offer the users of AT a view similar to My Tickets this would display the assets currently assigned to them when they login. If anyone can help it would be greatly appreciated Regards Simon Simon Dray Customer Support Engineer ANT Software Limited Tel: +44 1223 716400 Direct: +44 1223 716476 simon.d...@antplc.com HbbTV Specification Approved By ETSI... http://www.antplc.com/pr_010710.asp * ANT LEGAL DISCLAIMER * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. They may contain legally privileged information, and may not be disclosed to anyone else. If you have received this email in error please notify the sender and delete all copies from your system. ANT plc and ANT Software Limited are registered in the United Kingdom at Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire CB4 0WZ, United Kingdom. The registered number for ANT plc is 5372859 and for ANT Software Limited is 2822565.
Re: [rt-users] Help needed with AT (Asset Tracker)
Hi Simon, this should work the same way like inside RT, something like Status = 'production' AND Owner.Name LIKE 'root' (or better __CurrentUser__ Then save as a savedSearch - put to homepage Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jaeger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Simon Dray Gesendet: Dienstag, 8. Maerz 2011 14:04 An: RT List Betreff: [rt-users] Help needed with AT (Asset Tracker) RT 3.8.9 AT version Last Release from Todd I wonder if anyone can help me, I want to be able to offer the users of AT a view similar to My Tickets this would display the assets currently assigned to them when they login. If anyone can help it would be greatly appreciated Regards Simon Simon Dray Customer Support Engineer ANT Software Limited Tel: +44 1223 716400 Direct: +44 1223 716476 simon.d...@antplc.com HbbTV Specification Approved By ETSI... http://www.antplc.com/pr_010710.asp http://www.antplc.com/pr_010710.asp * ANT LEGAL DISCLAIMER * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. They may contain legally privileged information, and may not be disclosed to anyone else. If you have received this email in error please notify the sender and delete all copies from your system. ANT plc and ANT Software Limited are registered in the United Kingdom at Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire CB4 0WZ, United Kingdom. The registered number for ANT plc is 5372859 and for ANT Software Limited is 2822565.
Re: [rt-users] Help needed with AT (Asset Tracker)
Hi Simon, current user should reflect the id (?) of the currently logged in user, but now i see, this is not selectable by AT Query Builder - this could be a bug or simply forgotten. Will update you (or todd if he is wake) Torsten Von: Simon Dray [mailto:simon.d...@antplc.com] Gesendet: Dienstag, 8. März 2011 14:40 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; RT List Betreff: RE: [rt-users] Help needed with AT (Asset Tracker) Torsten Hi I have tried Owner.Name = '__CurrentUser__' no joy comes back with 0 Also tried Owner.RealName Spent most of the morning trying to fathom this out , I cannot see how __CurrentUser__ is worked out in the AT search Regards Simon From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.br...@kuehne-nagel.com] Sent: 08 March 2011 13:29 To: Simon Dray; RT List Subject: AW: [rt-users] Help needed with AT (Asset Tracker) Hi Simon, this should work the same way like inside RT, something like Status = 'production' AND Owner.Name LIKE 'root' (or better __CurrentUser__ Then save as a savedSearch - put to homepage Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jäger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Simon Dray Gesendet: Dienstag, 8. März 2011 14:04 An: RT List Betreff: [rt-users] Help needed with AT (Asset Tracker) RT 3.8.9 AT version Last Release from Todd I wonder if anyone can help me, I want to be able to offer the users of AT a view similar to My Tickets this would display the assets currently assigned to them when they login. If anyone can help it would be greatly appreciated Regards Simon Simon Dray Customer Support Engineer ANT Software Limited Tel: +44 1223 716400 Direct: +44 1223 716476 simon.d...@antplc.com HbbTV Specification Approved By ETSI... http://www.antplc.com/pr_010710.asp * ANT LEGAL DISCLAIMER * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. They may contain legally privileged information, and may not be disclosed to anyone else. If you have received this email in error please notify the sender and delete all copies from your system. ANT plc and ANT Software Limited are registered in the United Kingdom at Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire CB4 0WZ, United Kingdom. The registered number for ANT plc is 5372859 and for ANT Software Limited is 2822565.
Re: [rt-users] Session take over while using RT::Authen::External
We were able to fix the issue (at least we believe it, more testing is necessary) by starting standalone FastCGI RT server. Further analysis of the issue is required, but as there are so many factors to consider (Perl build, FastCGI, RH EL6, ...), it will take a while.
Re: [rt-users] Help needed with AT (Asset Tracker)
Torsten Any help on this would be greatly appreciated. Regards Simon From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.br...@kuehne-nagel.com] Sent: 08 March 2011 13:45 To: Simon Dray; RT List Subject: AW: [rt-users] Help needed with AT (Asset Tracker) Hi Simon, current user should reflect the id (?) of the currently logged in user, but now i see, this is not selectable by AT Query Builder - this could be a bug or simply forgotten. Will update you (or todd if he is wake) Torsten Von: Simon Dray [mailto:simon.d...@antplc.com] Gesendet: Dienstag, 8. März 2011 14:40 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; RT List Betreff: RE: [rt-users] Help needed with AT (Asset Tracker) Torsten Hi I have tried Owner.Name = '__CurrentUser__' no joy comes back with 0 Also tried Owner.RealName Spent most of the morning trying to fathom this out , I cannot see how __CurrentUser__ is worked out in the AT search Regards Simon From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.br...@kuehne-nagel.com] Sent: 08 March 2011 13:29 To: Simon Dray; RT List Subject: AW: [rt-users] Help needed with AT (Asset Tracker) Hi Simon, this should work the same way like inside RT, something like Status = 'production' AND Owner.Name LIKE 'root' (or better __CurrentUser__ Then save as a savedSearch - put to homepage Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jäger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Simon Dray Gesendet: Dienstag, 8. März 2011 14:04 An: RT List Betreff: [rt-users] Help needed with AT (Asset Tracker) RT 3.8.9 AT version Last Release from Todd I wonder if anyone can help me, I want to be able to offer the users of AT a view similar to My Tickets this would display the assets currently assigned to them when they login. If anyone can help it would be greatly appreciated Regards Simon Simon Dray Customer Support Engineer ANT Software Limited Tel: +44 1223 716400 Direct: +44 1223 716476 simon.d...@antplc.com HbbTV Specification Approved By ETSI... http://www.antplc.com/pr_010710.asp * ANT LEGAL DISCLAIMER * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. They may contain legally privileged information, and may not be disclosed to anyone else. If you have received this email in error please notify the sender and delete all copies from your system. ANT plc and ANT Software Limited are registered in the United Kingdom at Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire CB4 0WZ, United Kingdom. The registered number for ANT plc is 5372859 and for ANT Software Limited is 2822565.
Re: [rt-users] How to configure font for RTFM articles?
On Tue, Mar 08, 2011 at 12:49:15PM +0100, Guadagnino Cristiano wrote: Hi all, I feel the default font in RTFM articles is too tiny. Is there a way to configure the standard font for RTFM article bodies? I did not find anything in RTFM docs, nor in this list archives. Do you mean on the article display page? Override the declarations in webrtfm.css in some local css, or send a patch against it for future releases. -kevin pgpxuDsJw00VY.pgp Description: PGP signature
[rt-users] Undestanding approvals and workflow
I am working in a design/construction environment, using RT to manage and track flow of work from design to construction. The process I want to implement is this: Outside of RT: A budget or planning action triggers a Construction event Inside RT: The Division Manager, Construction Manager, or Engineering Manager creates a Construction ticket and a Design ticket. The relationship is this: The Design ticket is a child of the Construction ticket. The Construction Ticket depends on the Design ticket. The Engineering Manager must approve the Design ticket before it is resolved. The Construction Manager must approve the Construction ticket before it is resolved. Ideally I would like for the ticket creation to be automated with the appropriate dependencies, so that the creation of a ticket in the Construction queue creates the appropriate tickets in the Design queue and the Approvals queue. Can this be done? I've never done any scripting in RT... -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
Re: [rt-users] dumpfile-to-rt-3.0, incremental import failed
On Mon, Mar 07, 2011 at 03:34:37PM +0100, Daniel Schwager wrote:
Hi,
we would like to update from rt 2.0.11 to 3.8.8.
Using dumpfile-to-rt-3.0, a full export/import works fine.
The incremental import ended with the following error:
I found a thread concerning this issue
http://www.gossamer-threads.com/lists/rt/users/89660?search_string=%20Co
uldn't%20set%20EffectiveId:%20That%20is%20already%20the%20current%20valu
e;#89660
but the solution was told to the community.
Actually, Dom pointed out the problem in that thread, although I'm not
entirely sure why it fails to look up properly (probably a loading
order bug).
What happens if you change the line
BEGIN { $RT::DontCacheSearchBuilderRecords = 1; }
to instead use RT-Config-Set('DontCacheSearchBuilderRecords', 1);
You can also go pull Dom's more complete patch from his github,
although I think when that hits master it will be slightly different.
-kevin
pgpiVwBwgnOBs.pgp
Description: PGP signature
[rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
Hi all, I'm having a problem making RT::Authen::ExternalAuth work with LDAP. Furthermore, when I go to the log to find out what's wrong, I see almost nothing there. I'm on Ubuntu 10.04.1, running RT 3.8.8 installed from source to /opt/rt3, and RT::Authen::ExternalAuth 0.08 installed from CPAN via this command: PERL5LIB=/opt/rt3/lib cpan RT::Authen::ExternalAuth Here is my RT_SiteConfig.pm: http://pastie.org/1648532 I can log in as root, or any other locally-created user. When I do, I get a message to rt.log that looks like this: [Tue Mar 8 19:46:18 2011] [info]: Successful login for root from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430) I cannot log in as any of my Active Directory users. When I do, or when I send a known-bad username/password combination, I get a message to rt.log that looks like this: [Tue Mar 8 19:45:55 2011] [error]: FAILED LOGIN for mledbetter from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424) Those are the only messages that are EVER logged to the log file. I didn't even realize that there were more things that RT would log, until I ran across this message: http://lists.bestpractical.com/pipermail/rt-users/2010-August/065986.html Why can I not see those log messages? I would very much appreciate help in this regard, because if I could just solve that problem I think I could fix the Active Directory problem myself. Note that when I log in as root (which works because, of course, root is a local user, not an AD user), I can go to the System Configuration page. There, in the RT Configuration section, I see this line: Plugins RT::Authen::ExternalAuthsite config And in the Loaded perl modules section, I see this line: RT::Interface::Web::Request 0.30\ /opt/rt3/bin/../lib/RT/Interface/Web/Request.pm I'm not sure where to go from here, and I'd appreciate any input. I'd also like to thank trs and jibsheet for helping me on IRC. - Micah
Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
Mark, Thanks for the reply. On 3/8/2011 4:41 PM, Mark Farver wrote: I'm having a problem making RT::Authen::ExternalAuth work with LDAP. Furthermore, when I go to the log to find out what's wrong, I see almost nothing there. It took me a very long time to figure this problem out, eventually figuring it out with strace. RT::ExternalAuth created an example /opt/rt3/local/etc/RT_SiteConfig.pm file that was overriding my /opt/rt3/etc/RT_SiteConfig.pm file. Since the example file created by ExternalAuth has very little in it it was breaking my config. Copying the required contents into my SiteConfig and deleting the example was all it took to start getting meaningful errors. I did find another RT_SiteConfig.pm, not inside /opt/rt3/local/etc, but inside /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/ -- however, when I deleted it and restarted apache, there was no change in the logging behavior. I ran a find /opt/rt3 -name \*Config\* just to be sure, but it didn't find any config file that I didn't already know about. I also checked in /etc/ but I found nothing there of interest either. Good eye, though. Any other ideas? - Micah
[rt-users] How to approve ticket resolution?
I need to set up a system where a manager has to approve has to approve a ticket before it's closed. I've tried the ___Aprovals queue; what happens is: User marks Ticket as resolved Approval goes into the queue Ticket shows up as resolved Manager approves the ticket RT changes the ticket from 'resolved' to 'open' Not the right thing at all. Somehow I have to trap the resolved action before it gets acted on so a manager has to approve it. Any way to do that? -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
Re: [rt-users] How to approve ticket resolution?
Hi Yan, The way we did this was to create a custom field for all tickets. It's called Ready for Closure and it has two options, Yes or No. Instead of marking the ticket as resolved, the user marks it as Ready for Closure. The manager has a view which shows unresolved tickets that are ready for closure, and the manager then resolves those tickets if they are happy with them / approve them. I hope this helps. Matt Stosic On 09/03/2011, at 10:36 AM, Yan Seiner wrote: I need to set up a system where a manager has to approve has to approve a ticket before it's closed. I've tried the ___Aprovals queue; what happens is: User marks Ticket as resolved Approval goes into the queue Ticket shows up as resolved Manager approves the ticket RT changes the ticket from 'resolved' to 'open' Not the right thing at all. Somehow I have to trap the resolved action before it gets acted on so a manager has to approve it. Any way to do that? -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
On 3/8/2011 5:37 PM, Mark Farver wrote: You might turn up the log level, add: Set($LogToScreen, 'debug'); And see if anything interesting turns up in the Apache logs. You could also try using the same credentials, hostname etc with ldapsearch on the command line to verify that you have AD configured correctly. Mark Actually, LogToScreen is already set in my RT_SiteConfig.pm and the only thing I get out of Apache's error.log is this stuff: [Tue Mar 08 17:45:27 2011] [info] [client 192.168.55.133] Connection to child 5 established (server alpha:443) [Tue Mar 08 17:45:27 2011] [info] Seeding PRNG with 648 bytes of entropy [Tue Mar 08 17:45:27 2011] [info] Initial (No.1) HTTPS request received for child 5 (server alpha:443) [Tue Mar 8 23:45:27 2011] [error]: FAILED LOGIN for mledbetter from 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424) [Tue Mar 08 17:45:27 2011] [info] Subsequent (No.2) HTTPS request received for child 5 (server alpha:443) [Tue Mar 08 17:45:27 2011] [info] [client 192.168.55.133] Spelling fix: /rt/NoAuth/RichText/fckeditor.js: 1 candidates from https://alpha/rt/, referer: https://alpha/rt/ [Tue Mar 08 17:45:27 2011] [info] Subsequent (No.3) HTTPS request received for child 5 (server alpha:443) [Tue Mar 08 17:45:27 2011] [info] [client 192.168.55.133] Spelling fix: /rt/NoAuth/RichText/fckeditor.js: 1 candidates from https://alpha/rt/, referer: https://alpha/rt/ [Tue Mar 08 17:45:42 2011] [info] [client 192.168.55.133] (70007)The timeout specified has expired: SSL input filter read failed. [Tue Mar 08 17:45:42 2011] [info] [client 192.168.55.133] Connection closed to child 5 with standard shutdown (server alpha:443) And I'm not even sure that those [info] lines don't come from apache itself anyway. At any rate, there is no evidence that it's even trying LDAP authentication. As for running ldapsearch with the credentials in my RT_SiteConfig.pm, I've already tried that and it works. If I run this command: ldapsearch -h fattire -p 3268 -D rtldap -w 'PASSWORD' \ -b 'ou=Services,dc=neuric,dc=internal' And it will return my RT Users group: dn: CN=RT Users,OU=Services,DC=neuric,DC=internal ... etc ... I've tried setting the 'user' in $ExternalSettings to 'rtldap' and the full 'cn=rtldap,ou=Services,dc=internal,dc=local' because I've seen it both ways online, but neither one works, or produces any different log output. However, going any further toward debugging this without any LDAP related logging at all is obviously no fun, and I'd really like to actually get logging working before jumping ahead and trying to just troubleshoot through a black box. Thanks for your suggestions. - Micah
Re: [rt-users] How to approve ticket resolution?
I thought about that... My problem is that I already require management approval to open a ticket, so managers and users are used to the approval queue. What I really need is to remove resolve from non-management users, and replace it with review If only I knew perl... :-( --Yan On Tue, March 8, 2011 3:55 pm, Matt Stosic wrote: Hi Yan, The way we did this was to create a custom field for all tickets. It's called Ready for Closure and it has two options, Yes or No. Instead of marking the ticket as resolved, the user marks it as Ready for Closure. The manager has a view which shows unresolved tickets that are ready for closure, and the manager then resolves those tickets if they are happy with them / approve them. I hope this helps. Matt Stosic On 09/03/2011, at 10:36 AM, Yan Seiner wrote: I need to set up a system where a manager has to approve has to approve a ticket before it's closed. I've tried the ___Aprovals queue; what happens is: User marks Ticket as resolved Approval goes into the queue Ticket shows up as resolved Manager approves the ticket RT changes the ticket from 'resolved' to 'open' Not the right thing at all. Somehow I have to trap the resolved action before it gets acted on so a manager has to approve it. Any way to do that? -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln !DSPAM:4d76c1fc310301804284693! -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
Re: [rt-users] How to approve ticket resolution?
On Tue, March 8, 2011 4:27 pm, Yan Seiner wrote: What I really need is to remove resolve from non-management users, and replace it with review HAH! http://requesttracker.wikia.com/wiki/CustomStatuses -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
I am using rt 3.8.9, but I had to update to the dev release of external auth http://search.cpan.org/CPAN/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0.08_01.tar.gz I was getting results like you, or lack of results. It didn't appear to even be loading the plugin. From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Micah R Ledbetter [mledbet...@neuric.com] Sent: Tuesday, March 08, 2011 3:24 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect Hi all, I'm having a problem making RT::Authen::ExternalAuth work with LDAP. Furthermore, when I go to the log to find out what's wrong, I see almost nothing there. I'm on Ubuntu 10.04.1, running RT 3.8.8 installed from source to /opt/rt3, and RT::Authen::ExternalAuth 0.08 installed from CPAN via this command: PERL5LIB=/opt/rt3/lib cpan RT::Authen::ExternalAuth Here is my RT_SiteConfig.pm: http://pastie.org/1648532 I can log in as root, or any other locally-created user. When I do, I get a message to rt.log that looks like this: [Tue Mar 8 19:46:18 2011] [info]: Successful login for root from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430) I cannot log in as any of my Active Directory users. When I do, or when I send a known-bad username/password combination, I get a message to rt.log that looks like this: [Tue Mar 8 19:45:55 2011] [error]: FAILED LOGIN for mledbetter from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424) Those are the only messages that are EVER logged to the log file. I didn't even realize that there were more things that RT would log, until I ran across this message: http://lists.bestpractical.com/pipermail/rt-users/2010-August/065986.html Why can I not see those log messages? I would very much appreciate help in this regard, because if I could just solve that problem I think I could fix the Active Directory problem myself. Note that when I log in as root (which works because, of course, root is a local user, not an AD user), I can go to the System Configuration page. There, in the RT Configuration section, I see this line: Plugins RT::Authen::ExternalAuthsite config And in the Loaded perl modules section, I see this line: RT::Interface::Web::Request 0.30\ /opt/rt3/bin/../lib/RT/Interface/Web/Request.pm I'm not sure where to go from here, and I'd appreciate any input. I'd also like to thank trs and jibsheet for helping me on IRC. - Micah
[rt-users] Possible to view a ticket with inline graphics wysiwyg
Hi, We do often receive emails with the form 1st Click: Screenshot 1 next click here screenshot 2 next click here screenshot 3 etc.. When this email arrives in RT it shows. 1st Click: next click here next click here etc... --- screenshot 1 screenshot 2 screenshot 3 Is it possible for to have the emails and attachments inline as they were sent? Thanks, Gilbert.
[rt-users] Possible to deny Resolve. Reject permissions?
Is it possible to deny users permission to Resolve or Reject a ticket while giving them modify permissions on the ticket? -- My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican?
