Re: [rt-users] Re move RT
Thomas Sibley wrote: > > Please tell us the actual commands you ran. > i ran the default settings by typing 1. make testdeps 2. make fixdeps 3. install cpan 4. make install .. l the configure settings won't be modified at all no custom prefixes or sth else or what do you mean ? best regards john s. -- View this message in context: http://old.nabble.com/Remove-RT-tp31503916p31530026.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Display html links RT history
Dear community, I'm pretty sure that this question have already been posted, but I can't retrieve this answer. Is it possible to display the link of an url (http://www.domain.com) in the RT's update history ? I do not use the WYSIWYG message composer in preferences. Thanks for your help Tanguy
Re: [rt-users] Re move RT
On 05/03/2011 03:18 AM, john s. wrote: >> Please tell us the actual commands you ran. >> > > i ran the default settings by typing > > 1. make testdeps > 2. make fixdeps > 3. install cpan > 4. make install .. > > l the configure settings won't be modified at all no custom prefixes or > sth else > > or what do you mean ? I mean the configure command you used. Did you run ./configure from within the tarball? It looks like you missed that part. Thomas
Re: [rt-users] Re questTracker 3.8 changing the color of "Comment" and "Respond"
Hello Kenneth,
The thing i was looking for was in the nav.css found under
home/share/html/NoAuth/css/web2. I had to add a command named
div#page-navigation ul#actions-menu a
{
color: #FF;
}
Now the actions-menu is red as seen in the new file (colorchange new.jpg).
But here begins my real problem. Actually i want to color the "Comment"
green and "Repsond" red and leave all other options in black. Can i manage
that through .css?
http://old.nabble.com/file/p31532390/colorchange%2Bnew.jpg
colorchange+new.jpg
Kenneth Crocker wrote:
>
> Thomas,
>
> Well, if you know what numbers correlate to the color you want, you can
> make
> you're own changes by creating a "local" version for the "css" file used
> to
> display tickets/history. Perhaps the boxes.css file found in
> home/share/html/NoAuth/css/web2. I made a change in the "ticket-lists.css"
> file to have all searches return with alignment to the top & left. I like
> it
> better there than the default at the bottom.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On Fri, Apr 29, 2011 at 12:04 AM, ThomasSt
> wrote:
>
>>
>> Hello,
>>
>> im new to rt aswell as perl and css.
>> I would like to change the Color of "Comment" and "Respond" in the
>> Actions-menu as seen in the Image below.
>> i searched in the rt wiki and tried different searches on google but
>> nothing
>> helped then I tried to edit it myself for 3 days now but unfortunatelly
>> it
>> didnt work so now im posting in this Forum and asking for help.
>>
>> sincerely
>>
>> Thomas
>>
>> http://old.nabble.com/file/p31497320/Color.jpg
>> --
>> View this message in context:
>> http://old.nabble.com/RequestTracker-3.8-changing-the-color-of-%22Comment%22-and-%22Respond%22-tp31497320p31497320.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
>
>
--
View this message in context:
http://old.nabble.com/RequestTracker-3.8-changing-the-color-of-%22Comment%22-and-%22Respond%22-tp31497320p31532390.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Display html links RT history
Look at the MakeClicky option as documented in etc/RT_Config.pm and then set it appropriately in etc/RT_SiteConfig.pm. Thomas
[rt-users] New tickets - link creation not working
I'm running 3.8.8 and if I click on one of the 'create' links in the Links panel to create a linked ticket (refers to, depends on etc) I get a new ticket screen with a URL like this: https:///Ticket/Create.html?Queue=1&CloneTicket=56932&DependsOn-new=56932 However when I submit the page to create the new ticket no link is created. I'm sure this used to work, and now doesn't. I've turned debug logging on and can't see any errors to explain it. Anyone got any ideas on where to look or what might be wrong? Thanks, Justin - Justin Hayes OpenBet Support Manager justin.ha...@openbet.com
Re: [rt-users] Display html links RT history
On Tue, May 03, 2011 at 10:37:43AM +0100, tanguy.lag...@bt.com wrote: > Dear community, > > I'm pretty sure that this question have already been posted, but I can't > retrieve this answer. > > Is it possible to display the link of an url (http://www.domain.com) in the > RT's update history ? > > I do not use the WYSIWYG message composer in preferences. You want to search for MakeClicky in RT_Config.pm and then enable it in your RT_SiteConfig.pm -kevin pgpEvGqbs6kgr.pgp Description: PGP signature
Re: [rt-users] Re questTracker 3.8 changing the color of "Comment" and "Respond"
On 05/03/2011 09:23 AM, ThomasSt wrote:
> The thing i was looking for was in the nav.css found under
> home/share/html/NoAuth/css/web2. I had to add a command named
>
> div#page-navigation ul#actions-menu a
> {
> color: #FF;
> }
>
> Now the actions-menu is red as seen in the new file (colorchange new.jpg).
> But here begins my real problem. Actually i want to color the "Comment"
> green and "Repsond" red and leave all other options in black. Can i manage
> that through .css?
Those links don't have individual classes or ids in 3.8. You'd need to
rely on the value of their href attributes. Something like so:
div#page-navigation ul#actions-menu a[href*=Respond] { color: red }
div#page-navigation ul#actions-menu a[href*=Comment] { color: green }
That will only work in browsers that support the *= attribute selector,
which is ~everything except IE6 and below.
Thomas
[rt-users] RT 4.0 with fcgid
Hello guys I tried to setup an test system with a new rt 4.0 version this time fcgid should be implemented too At first over apt i had installed the following module: a2enmod fcgid And this module is loaded already then I tried to make an customize configure with the following flag --with-web-handler=fastcgi but i don't know how i can implement fcgid that RT work's fine. So i think thats the basic step to run fastcgi ( fcgid). So in which way i have to modify the v host files or configs from apache? could some one give me an example for that? best regards john s. -- View this message in context: http://old.nabble.com/RT-4.0-with-fcgid-tp31532665p31532665.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4.0 with fcgid
You should read docs/web_deployment.pod.
[rt-users] RT::Extension::SLA
I'm guessing that since RT4 is pretty new, it will probably break compatibility with some extensions? I'm looking at RT::Extension::SLA in particular. It seems to need RT:Condition::Generic which it cannot find, and which I subsequently found in RT3 only. Is there a quick way to determine which extensions will work with RT4? (e.g. did anyone compile a list...) Is there an alternative to RT::Extension::SLA for RT4? Regards, .lzs
Re: [rt-users] Is a time zone user preference available?
In fact it does work with FF4, even if the same "SSO Failed and no user to test with. Nexting" message appears in my logs... i'm just living with it my version of RT::Authen:ExternalAuth is 0.08 running on a Mandriva 2010 i have not tested with later versions of authen plugin (maybe i should) Raphaël "Eli Guzman" 02/05/2011 20:06 A Raphaël MOUNEYRES , cc Objet RE: [rt-users] Is a time zone user preference available? Thanks for the information Raphaël. I have tried SSO with Firefox 4 as well, and the LDAP authentication piece works but I have been unable to get the SSO piece working properly. Same error gets generated in FF4 as it does in IE8: [Mon May 2 16:16:37 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-uthen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Mon May 2 16:16:37 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authn-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) [Mon May 2 16:16:37 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugns/RT-Authen-ExternalAuth/html/Elements/DoAuth:26) I am running 3.8.9 rather than 3.8.8, so that may be the key difference (besides being on RHEL 5.6). If you don't mind me asking what version of RT::Authen:ExternalAuth are you currently running (and on what server platform)? Not sure if you are on an earlier/later version, but if you are on a later version this may be useful information, as I may just need to upgrade it. Thanks, Eli From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raphaël MOUNEYRES Sent: Monday, May 02, 2011 1:31 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hi, >Just to recap: LDAP authentication works, the SSO piece (the automatic >logon into the interface) fails. on my RT 3.8.8, the only Way to have SSO working is to use firefox (wich writes the cookie corerctly) I've not been able to have Internet Explorer write the cookie, so i'm using firefox 4.0. Raphaël # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
Re: [rt-users] Set Dashboard Subscription to run 4 time per day?
(平成23/05/02 13:25), sharon.belliv...@frb.gov wrote: Hello - I've searched for this in past messages to no avail. Can one set a subscription to the same dashboard to multiple times per day, say 10:00am, 11:00am, 1:00pm and 2:00pm on Monday -Friday? I am able to subscribe at one time slot per day. This dashboard lists the tickets owned by Nobody. Thank you - RT does not yet support multiple subscriptions to a dashboard for one user. I know it's something people need, so I hope to add this feature. It needs a lot of code churn so I haven't had time to make it happen. Sharon Belliveau Federal Reserve Board Shawn
Re: [rt-users] Is a time zone user preference available?
> Thanks once again for all of the input, IE is indeed the primary browser > here, but we do have users using Mozilla Firefox 4 as well. I have tried > logging in within FF4, and I get the same errors as I do in IE. I think > that there is some basic link not taking place between IE(FF4) and RT > (RT::Auth*), which is interesting (or rather odd) since as I mentioned > before, I am able to login using LDAP directly (though unable I may be > of passing the SSO check itself). I read on a previous message that > RT::Auth* was now at 0.08_02 (not sure if this is correct)? Perhaps I > should use this version with RT 3.89 and see if this fixes the issue. > > You mentioned mod_auth_kerb, and I actually do have mod_auth_kerb > installed for Apache2, so I'm thinking this could be another likely way > to go (would this work for FF4 as well?). I've also used Likewise Open > to physically join the server to our primary domain controller, but this > has not made much of a difference (yet) - although I am sure that a > separate connector has to probably be setup within Likewise for RT (but > I am at the moment not familiar with this option). As another feasible > option for SSO, would it be better to just use an AD synchronized > OpenLDAP server, using something like a DBI Authentication module? RT::Authen::ExternalAuth does not provide transparent SSO using spnego What you're seeing in the logs is the support for cookie based SSO If you want to tie IE or a kerberized FF to an AD server using windows SSO, you want mod_auth_kerb -kevin pgpJMLLeCVQ4f.pgp Description: PGP signature
Re: [rt-users] RT::Extension::SLA
On Tue, May 03, 2011 at 10:27:46PM +0800, Zit Seng Lai wrote: > I'm guessing that since RT4 is pretty new, it will probably break > compatibility with some extensions? I'm looking at > RT::Extension::SLA in particular. It seems to need > RT:Condition::Generic which it cannot find, and which I subsequently > found in RT3 only. > > Is there a quick way to determine which extensions will work with > RT4? (e.g. did anyone compile a list...) > > Is there an alternative to RT::Extension::SLA for RT4? You want the version in git until we've had time to do a release of RT::Extension::SLA One of our engineers is working on testing and making minor changes to ensure compatibility. We'll try to get his list published, but we've been working on getting 4.0.0 itself stable. -kevin pgpInoLEi2BSu.pgp Description: PGP signature
Re: [rt-users] Tools/Report: 4 hours added to time repeatedly
On Mon, 2011-05-02 at 14:58 -0400, Jeff Blaine wrote: > Using security-patched RT 3.8.7 This is fixed in RT 3.8.8. - Alex
Re: [rt-users] Manual for Full-text search
On Mon, 2011-05-02 at 13:52 +, Johan Sjöberg wrote: > I am currently evaluating RT4 on our RT test-server. I noticed that > improved fulltext-search is one of the things mentioned in the release > notes, and I can also see some settings regarding FullTextSearch in > RT_Config.pm. > > Is there any documentation on how to setup and use this feature? It > would be very useful to us. We will be shipping much-improved documentation on the full-text searching in RT 4.0.1. There is also a sizable bug which prevents it from working on MySQL in RT 4.0.0, which we hope to resolve quickly enough to also land in RT 4.0.1. > We are using MySQL 5.0 The updated documentation will also make clear that as MySQL does not include built-in full-text search capabilities, we rely on the external Sphinx FTS tool. Unfortunately, the SphinxSE engine which allows us to make FTS queries from within MySQL requires recompiling MySQL. You can find complete instructions on how to do this at http://sphinxsearch.com/docs/2.0.1/sphinxse-installing.html - Alex
Re: [rt-users] RT::Extension::SLA
Hi Kevin, Thanks for the heads up. It's installed and working now! :) Regards, .lzs On May 3, 2011, at 11:22 PM, Kevin Falcone wrote: > On Tue, May 03, 2011 at 10:27:46PM +0800, Zit Seng Lai wrote: >> I'm guessing that since RT4 is pretty new, it will probably break >> compatibility with some extensions? I'm looking at >> RT::Extension::SLA in particular. It seems to need >> RT:Condition::Generic which it cannot find, and which I subsequently >> found in RT3 only. >> >> Is there a quick way to determine which extensions will work with >> RT4? (e.g. did anyone compile a list...) >> >> Is there an alternative to RT::Extension::SLA for RT4? > > You want the version in git until we've had time to do a release of > RT::Extension::SLA > > One of our engineers is working on testing and making minor changes to > ensure compatibility. We'll try to get his list published, but we've > been working on getting 4.0.0 itself stable. > > -kevin
[rt-users] Time fields in days
Hi list! RT version is 3.8.10 running on postgres 8.3.14 and debian 5.0. I'm trying to set RT to use unit "days" in time fields in addition to minutes and hours. I found similar thread in list archives: http://www.gossamer-threads.com/lists/rt/users/82265 RT version in that thread was 3.8.2. It seems that things are changed a little since then. I have found, that some of necessary code is in the file share/html/Elements/SelectTimeUnits. I have now unit "days" in the right place, but there is no relation between days and hours/minutes. I.e RT doesn't know how much minutes/hours 1 day is. Any idea where i can find that logic? If anybody knows better way to do it, i would be greatful to hear it. Thanks in advance, Joosep
