Re: [rt-users] First outbound correspondence.

[Ruslan Zakirov]

On Wed, Aug 17, 2011 at 12:46 AM, Hamilton Preston
<1.hamilton.pres...@gmail.com> wrote:
> Hello,
>
>
> How can you tell the first time a person sent an outbound email to the
> Requestors using the RT.pm package?

That depends on where you start: command line script, rt-crontool,
scrip, template, mason or something else.

> In contrast to an outbound email sent from a scrip or an inbound email?

What are you trying to do?

> Thanks
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
>



-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] help with scrip (search correspond body)

[Ruslan Zakirov]

Hi,

What exactly are you trying to do? Why do you need custom condition
when RT has "On Correspond" out of the box?

On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo  wrote:
> Ok that’s worked and I have the following
> my $Content = $self->TransactionObj->Content;
> if( $Content =~ m/Status: resolved/){
>  return 0;
> }
> return 1;
>
> problem is when the Content does match and it does return 0;
> it sends out an email and says " This transaction appears to have no content"
>
> -Original Message-
> From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of 
> Ruslan Zakirov
> Sent: Sunday, August 14, 2011 1:59 PM
> To: Robert Vicchiullo
> Cc: RT-Users@lists.bestpractical.com
> Subject: Re: [rt-users] help with scrip (search correspond body)
>
> On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo  
> wrote:
>> Need a little help and would appreciate any advice.
>>
>> I am trying to write a scrip for
>>
>> “On Correspond Notify Requestors and Ccs”
>>
>> I have Condition set to User defined and stage set to transactionbatch.
>>
>>
>>
>> In Custom condition I have:
>>
>>
>>
>> my $Content =  $self->TransactionObj->Attachments->First->Content;
>
> Try the following:
>
> $self->TransactionObj->Content;
>
> It will find text part in the message and return it content.
>
> [snip]
>
> --
> Best regards, Ruslan.
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011



-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] help with scrip (search correspond body)

[Robert Vicchiullo]

Ok that’s worked and I have the following
my $Content = $self->TransactionObj->Content;
if( $Content =~ m/Status: resolved/){
  return 0;
}
return 1;

problem is when the Content does match and it does return 0;
it sends out an email and says " This transaction appears to have no content"

-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of 
Ruslan Zakirov
Sent: Sunday, August 14, 2011 1:59 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)

On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo  wrote:
> Need a little help and would appreciate any advice.
>
> I am trying to write a scrip for
>
> “On Correspond Notify Requestors and Ccs”
>
> I have Condition set to User defined and stage set to transactionbatch.
>
>
>
> In Custom condition I have:
>
>
>
> my $Content =  $self->TransactionObj->Attachments->First->Content;

Try the following:

$self->TransactionObj->Content;

It will find text part in the message and return it content.

[snip]

-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] RT logs in wrong timezone

[Ruslan Zakirov]

On Tue, Aug 16, 2011 at 11:10 PM, Wagner Pereira  wrote:
> Ruslan,
>
> I found the configuration...
>
> destination remote_server { udp("10.0.0.2" port(514)); };

No idea where you found that. I was referring to RT_Config.pm.

http://requesttracker.wikia.com/wiki/LogsConfig#Logging_into_syslog

> ...and restarted the daemon successfully.
>
> But what exactly "remote_server" means?

-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
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*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

[rt-users] First outbound correspondence.

[Hamilton Preston]

Hello,


How can you tell the first time a person sent an outbound email to the
Requestors using the RT.pm package?

In contrast to an outbound email sent from a scrip or an inbound email?

Thanks

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
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*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] RT logs in wrong timezone

[Wagner Pereira]

Ruslan,

I found the configuration...

destination remote_server { udp("10.0.0.2" port(514)); };

...and restarted the daemon successfully.

But what exactly "remote_server" means?

--
### At PoP-SP/RNP, every day is an IPv6 day ###

Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902


Em 15/08/2011 18:30, Ruslan Zakirov escreveu:



15.08.2011 22:51 пользователь "Wagner Pereira" > написал:

>
> Hi, Ruslan. I appreciate your answer.
>
> Two points:
>
> 1. My syslog is running in other server. How to make my RT send logs 
to it?


SyslogConf option may help. Read description.

> 2. Once I've changed from file to syslog, will the timezone issue be 
solved?


Syslog tracks timestampts on its own.

>
> Regards,
>
> --
> ### At PoP-SP/RNP, every day is an IPv6 day ###
>
> Wagner Pereira
> PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
> CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
> http://www.pop-sp.rnp.br
> Fixo. +55 11 3091-8901
> Móvel. +55 11 9923-9554
> fone@RNP: 10158902
>
>
> Em 15/08/2011 12:44, Ruslan Zakirov escreveu:
>
>> It's by design. Don't use LogToFile in production. Use syslog and
>> logging to screen (STDERR).
>>
>> On Mon, Aug 15, 2011 at 7:11 PM, Wagner 
Pereiramailto:wpere...@pop-sp.rnp.br>>  wrote:

>>>
>>> Hello, friends.
>>>
>>> I noticed that my rt.log has been populated in the wrong timezone 
(GMT). My

>>> timezone is BRT -03:00.
>>>
>>> I found a discussion in which someone said to edit the RT.pm file 
and change

>>> the gmtime.
>>>
>>> Then I found what follows. Can I change that? If yes, how can I?
>>>
>>> 
>>> sub InitLogging {
>>> ...
>>>my ($package, $filename, $line) = caller($frame);
>>>$p{message} =~ s/(?:\r*\n)+$//;
>>>my $str = "[".gmtime(time)."] [".$p{level}."]: $p{message}
>>> ($filename:$line)\n";
>>> ...
>>> 
>>>
>>> Regards,
>>>
>>> --
>>> ### At PoP-SP/RNP, every day is an IPv6 day ###
>>>
>>> Wagner Pereira
>>> PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
>>> CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
>>> http://www.pop-sp.rnp.br
>>> Fixo. +55 11 3091-8901
>>> Móvel. +55 11 9923-9554
>>> fone@RNP: 10158902
>>>
>>> 
>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>> *  Chicago, IL, USA  September 26&  27, 2011
>>> *  San Francisco, CA, USA  October 18&  19, 2011
>>> *  Washington DC, USA  October 31&  November 1, 2011
>>> *  Melbourne VIC, Australia  November 28&  29, 2011
>>> *  Barcelona, Spain  November 28&  29, 2011
>>>
>>
>>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26 & 27, 2011
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*  Barcelona, Spain — November 28 & 29, 2011

[rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

[Gilbert Rebeiro]

Hi,

We have 2 email addresses (1 for english speaking clients and 1 for 
french speaking clients) that receive ticket requests.


I was wondering if anyone can help with an example of a scrip that would 
send a different autoreply (english reply if sent to supp...@domain.com) 
(french reply with sent to supporttechni...@domain.com) when a new 
ticket is created in the general queue depending on the email address 
that the ticket was sent to.


So if I understand how it works, the template would contain some perl 
code that examines the email address to and auto-replies using one text 
else it replies with another text.


Thanks in advance,

Gilbert.



RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
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*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] RT4.1 rt-server.fcgi will not start with

[Chris McCafferty]

Andrew,

Are the respective apache config files and RT_SiteConfig.pm files identical? 
I'm just looking for differences. 

Also, maybe it would pay to try starting RT with its own test web server. See 
the docs/web_deployment.pod for more details. Basically:

/opt/rt4/sbin/rt-server --port 8080

On Aug 16, 2011, at 12:04 PM, andrew waterson wrote:

> Hi Chris,
>  
> There are no apache errors at start-up only that /rt does not exist.  I am 
> not running selinux on either of the servers.
>  
> Regards
>  
> Andrew
>  
> Andrew Waterson
> Operations Manager
> 
>  
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19, 2011
> *  Washington DC, USA — October 31 & November 1, 2011
> *  Melbourne VIC, Australia — November 28 & 29, 2011
> *  Barcelona, Spain — November 28 & 29, 2011


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Workflow for comments or changing CC to BCC

[Thomas Sibley]

On 08/16/2011 11:38 AM, Lars Reimann wrote:
> I assume comments are for "internal" messages only. But how is this
> realized? We for example have the same mail address for reply and comment.

Having the same email address for reply and comments is wrong and a
misconfiguration.  It means email replies to mailed out comments will be
interpreted as correspondence, not private comments.

> I'd like to change normal CC actions to BCC.

Why?

Thomas

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Re: [rt-users] Workflow for comments or changing CC to BCC

[Kenneth Crocker]

Lars,

What happens is also determined by your settings in the Reply/Comment page.
You can configure RT to default to NOT sending out comments in an email
(which can be overridden in a template with the right code) and you can also
change that default while in the reply/comment screen. The email address for
comments really doesn't change that aspect. If you never send out comments
in the mail, then they are there for historical access IF, and only IF,
someone has the "ShowTicketComments" which is a *separate* right from
"ShowTicket".

Hope this helps.

Kenn
LBNL

On Tue, Aug 16, 2011 at 8:51 AM, Chris McCafferty  wrote:

> Dear LR:
>
> The short answer is that the definition of what a comment does is
> determined by your Scrips.
>
> On Aug 16, 2011, at 11:38 AM, Lars Reimann wrote:
>
> > Hi all,
> >
> > can someone please outline the workflow of comments in RT to me.
> >
> > I assume comments are for "internal" messages only. But how is this
> realized? We for example have the same mail address for reply and comment.
> >
> > I'd like to change normal CC actions to BCC.
> >
> >
> > My question: can I change all occurences of CC in
> > rt-3.8.8/lib/RT/Action/Notify
> > to BCC without doing damage?
> >
> > I will of course not do this there, but in a local customization (where
> shall I put the file?)
> >
> > Thanks in advance,
> > LR
> > 
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > *  Chicago, IL, USA  September 26 & 27, 2011
> > *  San Francisco, CA, USA  October 18 & 19, 2011
> > *  Washington DC, USA  October 31 & November 1, 2011
> > *  Melbourne VIC, Australia  November 28 & 29, 2011
> > *  Barcelona, Spain  November 28 & 29, 2011
> >
>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
>

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26 & 27, 2011
*  San Francisco, CA, USA — October 18 & 19, 2011
*  Washington DC, USA — October 31 & November 1, 2011
*  Melbourne VIC, Australia — November 28 & 29, 2011
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] RT4.1 rt-server.fcgi will not start with

[andrew waterson]

Hi Chris,

 

There are no apache errors at start-up only that /rt does not exist.  I am
not running selinux on either of the servers.

 

Regards

 

Andrew

 

Andrew Waterson

Operations Manager

NN4M_Final_logopixels

 

<>
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*  Chicago, IL, USA — September 26 & 27, 2011
*  San Francisco, CA, USA — October 18 & 19, 2011
*  Washington DC, USA — October 31 & November 1, 2011
*  Melbourne VIC, Australia — November 28 & 29, 2011
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] ChangeOwner right

[Kenneth Crocker]

Mike,

To be able to assign an owner you have to have the "ModifyTicket" right and
to be on the list as a possible owner, you have to have the "OwnTicket"
right. You haven't described how you have distributed these rights, so it's
gonna be pretty hard to advise you on this one.

It would also be good to keep in mind that the best way to handle rights is
to NOT use the shotgun approach, passing out rights globally to all
privileged, roles, etc. It's much better to put users into specific groups
with "like" access needs and then grant the necessary rights to specific
Queues to these groups. WAY better approach.

However, your situation seems a little untenable. Once you have the ability
to Modify a Ticket, who you give it to can only be limited by the
"OwnTicket" right. I may be wrong on this, but I don't think so.

Hope this helps.

Kenn
LBNL

On Tue, Aug 16, 2011 at 6:09 AM, Mike DeVries  wrote:

> I can't seem to find a right to limit the ability to change the owner of a
> ticket.
>
> We have Group1 that assigns an owner, from Group2, to tickets. We don't
> want members of Group2 to be able to change the owner again.
> Or they should only be able to reassign the ticket to one specific user,
> who will review their work.
>
> Thanks,
> Mike
>
>
> 
> RT Training Sessions 
> (http://bestpractical.com/**services/training.html
> )
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
>

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26 & 27, 2011
*  San Francisco, CA, USA — October 18 & 19, 2011
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*  Melbourne VIC, Australia — November 28 & 29, 2011
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] RT4.1 rt-server.fcgi will not start with apache

[Chris McCafferty]

Andrew,

Could you please post the relevant apache error log lines, if any?

Are you using selinux on this server?

On Aug 16, 2011, at 11:53 AM, andrew waterson wrote:

> HI All,
>  
> I have rt 4.1 installed on a Ubuntu 10.04 server it has stopped working. 
> Within apache2 the fcgi process will not start within apoache2 even though 
> there has been no changes in the configuration.  I have an identical server 
> which has continued to work, and have checked the permissions and 
> configuration on both server and there are no differences.
>  
> Any help would be very useful?
>  
> Regards
>  
> Andrew
>  
> Andrew Waterson
> Operations Manager
> 
>  
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19, 2011
> *  Washington DC, USA — October 31 & November 1, 2011
> *  Melbourne VIC, Australia — November 28 & 29, 2011
> *  Barcelona, Spain — November 28 & 29, 2011


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

[rt-users] RT4.1 rt-server.fcgi will not start with apache

[andrew waterson]

HI All,

 

I have rt 4.1 installed on a Ubuntu 10.04 server it has stopped working.
Within apache2 the fcgi process will not start within apoache2 even though
there has been no changes in the configuration.  I have an identical server
which has continued to work, and have checked the permissions and
configuration on both server and there are no differences.

 

Any help would be very useful?

 

Regards

 

Andrew 

 

Andrew Waterson

Operations Manager

NN4M_Final_logopixels

 

<>
RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26 & 27, 2011
*  San Francisco, CA, USA — October 18 & 19, 2011
*  Washington DC, USA — October 31 & November 1, 2011
*  Melbourne VIC, Australia — November 28 & 29, 2011
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] Workflow for comments or changing CC to BCC

[Chris McCafferty]

Dear LR:

The short answer is that the definition of what a comment does is determined by 
your Scrips. 

On Aug 16, 2011, at 11:38 AM, Lars Reimann wrote:

> Hi all,
> 
> can someone please outline the workflow of comments in RT to me.
> 
> I assume comments are for "internal" messages only. But how is this realized? 
> We for example have the same mail address for reply and comment.
> 
> I'd like to change normal CC actions to BCC.
> 
> 
> My question: can I change all occurences of CC in
> rt-3.8.8/lib/RT/Action/Notify
> to BCC without doing damage?
> 
> I will of course not do this there, but in a local customization (where shall 
> I put the file?)
> 
> Thanks in advance,
> LR
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
> 


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
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*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

[rt-users] Auto-setting the owner of "child" tickets

[Chris Hall]

Hello all,

Awhile back I set up a custom global scrip to auto-set the owner of a ticket
to the user like this:

On Create, action user defined, Global template: Blank, Stage
TransactionCreate

Custom action preparation code:

 return 1;

Custom action cleanup code:
# get actor ID
my $Actor = $self->TransactionObj->Creator;

# if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser->id;

# get out unless ticket owner is nobody
return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;

# ok, try to change owner
$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user
#".$Actor );
  my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
unless( $status ) {
  $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
  return undef;
}
return 1;

Honestly this is a holdover from another scrip I have that changes the owner
of a ticket to the user whenever the ticket is commented on.  This is
working good except that it doesn't seem to work for child tickets.  They
still inherit the parent's owner as their own.  Anybody know where this is
going awry?

RT Training Sessions (http://bestpractical.com/services/training.html)
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*  Melbourne VIC, Australia — November 28 & 29, 2011
*  Barcelona, Spain — November 28 & 29, 2011

[rt-users] Workflow for comments or changing CC to BCC

[Lars Reimann]

Hi all,

can someone please outline the workflow of comments in RT to me.

I assume comments are for "internal" messages only. But how is this 
realized? We for example have the same mail address for reply and comment.


I'd like to change normal CC actions to BCC.


My question: can I change all occurences of CC in
rt-3.8.8/lib/RT/Action/Notify
to BCC without doing damage?

I will of course not do this there, but in a local customization (where 
shall I put the file?)


Thanks in advance,
LR

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

[rt-users] ChangeOwner right

[Mike DeVries]

I can't seem to find a right to limit the ability to change the owner of 
a ticket.


We have Group1 that assigns an owner, from Group2, to tickets. We don't 
want members of Group2 to be able to change the owner again.
Or they should only be able to reassign the ticket to one specific user, 
who will review their work.


Thanks,
Mike



RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Customize Ticket History

[john s.]

@Ruslan:

is for future releases for RT sth planned that is possible to filter the
history in a more  customize way? 

best regards john s. 










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RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
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*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Which module or addon is responsible for the relation Diagram

[john s.]

not clear what i want ot know ?


best regards john s. 







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RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011