Re: [rt-users] Password format and expiration
Hello Thierry, To achieve this result, we switched to External Authentication (Active Directory, in our case), so we can leverage AD password policies. HTH, Gabriele - From: Thierry Thelliez thierry.thelliez.t...@gmail.com To: rt-users@lists.bestpractical.com Subject: [rt-users] Password format and expiration Just curious if anyone has implemented a password format validation and password expiration system for RT? We would like to have our users follow some password requirements (not the same as the username, no less that x characters, at least a special character, at least a number, ... ) and these passwords should expire after x number of months... Thierry This message has been scanned for malware by Websense. www.websense.com RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] IE9 and WYSIWYG editor
We seem to have a problem with the wysiwyg editor in RT3 with IE9. When trying to paste, a pop-up box appears which then hangs. I haven't seen this before on any other browser (it didn't happen on IE8, and it doesn't happen with Chrome or Firefox). Has anyone else seen this issue, and, if so does anyone have any suggestions for resolving it (that don't include either not using wysiwyg, using a different browser and rolling back to IE8)? Mark -- Sent from my Babbage Difference Engine http://mark.goodge.co.uk http://www.ratemysupermarket.com RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT4.0.2 Branded Queue
On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote: I have a clean RT 4.0.2 install. Templates have not been modified in any way. I tried modifying the Autoreply template by translating the text to my native language but this broke the RT4 autoreply. When new ticket was created no reply was sent. But is this fix a number of places to use $TicketObj-SubjectTag required to get the Queue branding to work? Nope, the RT4 templates already called $TicketObj-SubjectTag There is no need to reply to this message right now. Your ticket has been assigned an ID of [support #46]. Please include the string: [support #46] What did you expect to see here? WEB - which is the queue name. I can see it in the top part of the message. This message has been automatically generated in response to the creation of a trouble ticket regarding: WEB: VPN serveri mälu, And aslo on subject line it states support. -- Indrek -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] RT4 asset tracker
Hello, Happy RT 3.8 user here. I am interested in adding AssetTracker to my install to use for inventory. I'm wondering if I should move to RT4 at the same time? Does AT play well with RT4? Thanks, Aaron RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT4 asset tracker
On Thu, Sep 15, 2011 at 5:46 PM, Aaron Zuercher aaron.techge...@gmail.com wrote: Hello, Happy RT 3.8 user here. I am interested in adding AssetTracker to my install to use for inventory. I'm wondering if I should move to RT4 at the same time? Does AT play well with RT4? Not yet. Earlier Todd offered betas for testing with RT4. Look in archives of the list. Thanks, Aaron RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Updating RT_SiteConfig in RT4.0.2
In 3.8 we ran a script something like update-siteconfig-rt3.8. Is there something like this in RT 4.0.2? I have a fresh install (manual of course) on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages from RT. A big change in the apache configuration as well from the jump to RT4 from RT3.8. Help is greatly appreciated. -Izz RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT4 asset tracker
Use the git, it is the latest for 3.8 Von meinem iPhone gesendet Am 15.09.2011 um 15:57 schrieb Aaron Zuercher aaron.techge...@gmail.com: Thanks, I'll stick with 3.8 for now. Where is the latest code for AT? I've seen a google code page and a github page and I'm not sure where the most current code is. Aaron On Thu, Sep 15, 2011 at 8:51 AM, Ruslan Zakirov r...@bestpractical.com wrote: On Thu, Sep 15, 2011 at 5:46 PM, Aaron Zuercher aaron.techge...@gmail.com wrote: Hello, Happy RT 3.8 user here. I am interested in adding AssetTracker to my install to use for inventory. I'm wondering if I should move to RT4 at the same time? Does AT play well with RT4? Not yet. Earlier Todd offered betas for testing with RT4. Look in archives of the list. Thanks, Aaron RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Updating RT_SiteConfig in RT4.0.2
Hi, There were no huge changes in how RT 4.0 process config files unlike it was in RT 3.8. Also, as far as I can see that script is debian specific thing. On Thu, Sep 15, 2011 at 5:52 PM, Izz Abdullah izz.abdul...@hibbett.com wrote: In 3.8 we ran a script something like “update-siteconfig-rt3.8”. Is there something like this in RT 4.0.2? I have a fresh install (manual of course) on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages from RT. A big change in the apache configuration as well from the jump to RT4 from RT3.8. Help is greatly appreciated. -Izz RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Updating RT_SiteConfig in RT4.0.2
Even if it is debian specific, I was running on an Ubuntu server previously with RT3.8. So what actually updates RT_Config.pm from the RT_SiteConfig.pm settings? Surely not simply restarting the apache service. -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, September 15, 2011 9:25 AM To: Izz Abdullah Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Updating RT_SiteConfig in RT4.0.2 Hi, There were no huge changes in how RT 4.0 process config files unlike it was in RT 3.8. Also, as far as I can see that script is debian specific thing. On Thu, Sep 15, 2011 at 5:52 PM, Izz Abdullah izz.abdul...@hibbett.com wrote: In 3.8 we ran a script something like “update-siteconfig-rt3.8”. Is there something like this in RT 4.0.2? I have a fresh install (manual of course) on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages from RT. A big change in the apache configuration as well from the jump to RT4 from RT3.8. Help is greatly appreciated. -Izz RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Updating RT_SiteConfig in RT4.0.2
On Thu, Sep 15, 2011 at 09:32:56AM -0500, Izz Abdullah wrote: Even if it is debian specific, I was running on an Ubuntu server previously with RT3.8. So what actually updates RT_Config.pm from the RT_SiteConfig.pm settings? Surely not simply restarting the apache service. update-rt-siteconfig takes the files in /etc/request-tracker3.8/RT_SiteConfig.d and uses them to construct /etc/request-tracker3.8/RT_SiteConfig.pm. It does not alter RT_Config.pm (which is installed under /usr in Debian). If you are installing RT 4 manually, you will just be updating RT_SiteConfig.pm directly. If you prefer to work with Debian packages, you might find that it's possible to backport 4.0 to Natty without too much work. (Incidentally, it looks like 11.10 will release with RT 4.0.1; if any Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time to find an Ubuntu developer to sync this for you). -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Updating RT_SiteConfig in RT4.0.2
On Thu, Sep 15, 2011 at 6:32 PM, Izz Abdullah izz.abdul...@hibbett.com wrote: Even if it is debian specific, I was running on an Ubuntu server previously with RT3.8. So what actually updates I can believe that was running some script. Ubuntu is a debian based distro and plenty of things migrate from Debian into Ubuntu. RT_Config.pm from the RT_SiteConfig.pm settings? Surely not simply restarting the apache service. In vanilla RT nothing updates RT_Config.pm from RT_SiteConfig.pm. Both are loaded, as well as configs from plugins. Settings in SiteConfig just have the highest priority. -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, September 15, 2011 9:25 AM To: Izz Abdullah Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Updating RT_SiteConfig in RT4.0.2 Hi, There were no huge changes in how RT 4.0 process config files unlike it was in RT 3.8. Also, as far as I can see that script is debian specific thing. On Thu, Sep 15, 2011 at 5:52 PM, Izz Abdullah izz.abdul...@hibbett.com wrote: In 3.8 we ran a script something like “update-siteconfig-rt3.8”. Is there something like this in RT 4.0.2? I have a fresh install (manual of course) on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages from RT. A big change in the apache configuration as well from the jump to RT4 from RT3.8. Help is greatly appreciated. -Izz RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] IE9 and WYSIWYG editor
On Thu, Sep 15, 2011 at 11:51 AM, Mark Goodge m...@good-stuff.co.uk wrote: We seem to have a problem with the wysiwyg editor in RT3 with IE9. When trying to paste, a pop-up box appears which then hangs. I haven't seen this before on any other browser (it didn't happen on IE8, and it doesn't happen with Chrome or Firefox). Has anyone else seen this issue, and, if so does anyone have any suggestions for resolving it (that don't include either not using wysiwyg, using a different browser and rolling back to IE8)? http://drupal.org/node/1235630 # try setting suggested in comment #6 http://dev.ckeditor.com/ticket/7397 Mark -- Sent from my Babbage Difference Engine http://mark.goodge.co.uk http://www.ratemysupermarket.com RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT4.0.2 Branded Queue
On Thu, Sep 15, 2011 at 11:04:50AM +0300, Indrek Paas wrote: On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote: I have a clean RT 4.0.2 install. Templates have not been modified in any way. I tried modifying the Autoreply template by translating the text to my native language but this broke the RT4 autoreply. When new ticket was created no reply was sent. But is this fix a number of places to use $TicketObj-SubjectTag required to get the Queue branding to work? Nope, the RT4 templates already called $TicketObj-SubjectTag There is no need to reply to this message right now. Your ticket has been assigned an ID of [support #46]. Please include the string: [support #46] What did you expect to see here? WEB - which is the queue name. I can see it in the top part of the message. This message has been automatically generated in response to the creation of a trouble ticket regarding: WEB: VPN serveri mälu, And aslo on subject line it states support. The Subject Tag affects the [support part of the subject, it doesn't prefix WEB onto the subject. -kevin pgpJZ5UamEqDY.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Right needed to change queue for a ticket ?
On Thu, Sep 15, 2011 at 02:04:17PM +0200, Nicolas GUIOT wrote: Hi, User A is AdminCC ans has full rights on queue X and no right on queue Y. A ticket arrives on queue X, user A wants to move it to queue Y : what right on which queue does the user A need ? If I go to basics and try to change its queue, I can only see the queue A. You need ModifyTicket and you'll also need SeeQueue on the queue you want to move to. -kevin pgpsVc0vCeglI.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Multiple value match for attr_match_list - multiple email addresses
On Wed, Sep 14, 2011 at 01:02:12PM -0700, Hossein Rafighi wrote: I thought it sounded to good to be true! Your explanations makes sense. As for reading the documentation, I've looked at everything in the /docs directory of the RT tarball, but nothing substantial to what I want. Documentation for configuration options such as $CanonicalizeEmailAddressMatch is in RT_Config.pm -kevin On Wed, Sep 14, 2011 at 10:42:02AM -0700, Hossein Rafighi wrote: Hi, I modified the subject line to multiple email addresses. I just received an email off the list that was advising me to do the following to achieve what I want. I should emphasize that my users are all in one domain. Sine both [1]john@triumf.ca and [2]j...@triumf.ca are the same person I want him to be able to submit a ticket and reply to his ticket no matter which email address his From: is set to. Also if possible, I want him to be able to use either John Doe, or jdoe as username to login to the web interface. The advise is to enable the following: Set($CanonicalizeEmailAddressMatch , '(^rt\@triumf.ca)\.(cc\.)?cn\.ca$'); Set($CanonicalizeEmailAddressReplace , 'uid.ca'); If you can write a regular expression to rewrite John.Doe to jdoe consistently across your userbase, then you can use that option. Normally, it's used to normalize people who write from @host.domain.tld and @domain.tld to all come from @domain.tld. Your proposed settings don't look like they would do what you propose. Have you reviewed the documentation in RT4? -kevin On 9/13/2011 3:47 PM, Kevin Falcone wrote: On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote: Much appreciated. Using alternate email addresses instead of alternate uids sounds even better. Is this url: [1][3]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo what I need? If not, can you please point me to a page where step-by-step instruction is. Nope, that page is about 5 years out of date and won't work with any modern version of RT. Thanks for pointing it out, I've added the relevant warning flags. As I mentioned, it's a branch in the github repo for RT-Authen-ExternalAuth. There are no step by step instructions for setting it up. You'd need to be comfortable making a git clone and switching branches and reading the updated documentation. You can find the github repo [4]https://github.com/bestpractical/rt-authen-externalauth RT Training Sessions ([5]http://bestpractical.com/services/training.html) * Chicago, IL, USA -- September 26 27, 2011 * San Francisco, CA, USA -- October 18 19, 2011 * Washington DC, USA -- October 31 November 1, 2011 * Melbourne VIC, Australia -- November 28 29, 2011 * Barcelona, Spain -- November 28 29, 2011 -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, CANADA, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_| \___/ |_| |_||_| Website: [6]http://www.triumf.ca References Visible links 1. mailto:john@triumf.ca 2. mailto:j...@triumf.ca 3. http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo 4. https://github.com/bestpractical/rt-authen-externalauth 5. http://bestpractical.com/services/training.html 6. http://www.triumf.ca/ RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA ? September 26 27, 2011 * San Francisco, CA, USA ? October 18 19, 2011 * Washington DC, USA ? October 31 November 1, 2011 * Melbourne VIC, Australia ? November 28 29, 2011 * Barcelona, Spain ? November 28 29, 2011 pgprAQrqyfUiI.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Updating RT_SiteConfig in RT4.0.2
if any Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time to find an Ubuntu developer to sync this for you I certainly would prefer that RT4.0.2 come with Ubuntu 11.10. What does find an Ubuntu developer mean? Does it mean vote and make noise in some issue tracking system? Or hire someone to fix the 4.0.1 packages? Allen RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Implementing LDAP Authentication in RT 4.0.2
I have yet to find some definitive documentation on implementing LDAP authentication in RT 4.0.x. I found this wiki: http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings I've also found a lot of other things related to outdated, very early 3.x, versions of RT. I would appreciate if anyone could assist in pointing me in the right direction. Thanks, Izz RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2
On Thu, Sep 15, 2011 at 02:04:18PM -0500, Izz Abdullah wrote: I have yet to find some definitive documentation on implementing LDAP authentication in RT 4.0.x. I found this wiki: [1]http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings I've also found a lot of other things related to outdated, very early 3.x, versions of RT. I would appreciate if anyone could assist in pointing me in the right direction. You appear to have found another wildly out of date wiki page. Thanks, I've added the appropriate category. If you review: http://requesttracker.wikia.com/wiki/LDAP It points at the relevant options. RT-Authen-ExternalAuth 0.09 or mod_auth_kerb work fine with RT4 -kevin pgpoVto3PiAhY.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Attachment links to email doesn't work in 4.0
We are using this code snippet in our comments template to send attachments as links rather than actual attachments. http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail It works fine in 3.8, but fails to work in 4.0. No links appear. When I modify the last line to say $res = length($res) ? ' Attachments: ' . $res : ' No attachments.'; the resulting email shows No attachments Any RT gurus out there can shed some light on this? -- In 2012 we get to choose whether to throw out the baby with the bathwater, deny that the baby needs a bath, or have the government pay for the baby and the bathwater. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Updating RT_SiteConfig in RT4.0.2
On Thu, Sep 15, 2011 at 10:40:06AM -0700, Allen wrote: if any Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time to find an Ubuntu developer to sync this for you I certainly would prefer that RT4.0.2 come with Ubuntu 11.10. What does find an Ubuntu developer mean? Does it mean vote and make noise in some issue tracking system? Or hire someone to fix the 4.0.1 packages? Probably filing a bug against request-tracker4 in launchpad would be a good way to start. It's just a simple action for someone with the right access, I believe; the 4.0.1 packages are unmodified from my Debian ones so there's no remerging to do. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2
Thanks a ton. I got this installed and tweaked the RT_SiteConfig file, but I get the following error: Can't use string (My_LDAP) as an ARRAY ref while strict refs in use at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 55. If I comment the use strict; out of the ExternalAuth perl directive, then I can access RT, but not utilizing LDAP. Any ideas? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, September 15, 2011 2:47 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2 On Thu, Sep 15, 2011 at 02:04:18PM -0500, Izz Abdullah wrote: I have yet to find some definitive documentation on implementing LDAP authentication in RT 4.0.x. I found this wiki: [1]http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings I've also found a lot of other things related to outdated, very early 3.x, versions of RT. I would appreciate if anyone could assist in pointing me in the right direction. You appear to have found another wildly out of date wiki page. Thanks, I've added the appropriate category. If you review: http://requesttracker.wikia.com/wiki/LDAP It points at the relevant options. RT-Authen-ExternalAuth 0.09 or mod_auth_kerb work fine with RT4 -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT3.8 - RT4 Callback changes - Elements/Tabs/Default
So is the answer to this question to continue to use Callback but with the filename Privileged instead of Default ? What is the code to make a new Menu item at the top of every page? /opt/rt4/local/html/Callbacks/Default/Ticket/Elements/Tabs/Privileged with %INIT Menu-child( new = title = b = path = /lalala?lala=1 ); /%INIT does nothing. The suggestion to look at JsGant extension is not that helpful because they are just operating on what used to be the top tab menu items in 3.x. I want to add an item to the Tickets global menu item (what used to be the left side nav in 3.x). is PageMenu for the toptabs and Menu for the global menu? The only other info I could find on this topic is http://www.gossamer-threads.com/lists/rt/users/104918 and that isn;t much to go on. Could I have a code example of how someone has added something to the global menu in 4.x? Allen RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Customize Custom Field Display
Hi all, I installed the extension for CustomField-Checkbox. I have a few field for the checkbox that has more than 10 values. How do I customize the ticket display for this, so that I can group it together to have said 5 value per row. The default for the ticket display is two column. When creating a new ticket there two group, one is the Create a new ticket and the other is Basics, how do I create another grey box that contain my custom field check box ? Any example ? Regards Lanang RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
