[rt-users] New extension: advanced setup of RT with Nginx

[Ruslan Zakirov]

Hi,
Recently I spent some time on configuring nginx for RT to serve as
much aspossible by web server, lower memory footprint, make RT more
responsive andincrease number of concurrent requests. At the end this
effort resulted in a newextension RT-Extension-Nginx that comes with
configuration generator andscript to start/stop/restart nginx and fcgi
servers.
http://search.cpan.org/dist/RT-Extension-Nginx/lib/RT/Extension/Nginx.pm
Try, enjoy and send feedback.
-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Using Nginx instead of Apache

[Ruslan Zakirov]

On Thu, Nov 24, 2011 at 10:29 AM, Bart  wrote:
> Hi,
> Does anyone have experience with RT running via Nginx instead of Apache?
> I'm curious to know if there would be any performance gains (in terms of
> less memory use compared to Apache, less CPU usage, etc.).
> -- Bart

See another thread about new extension.

http://search.cpan.org/dist/RT-Extension-Nginx/lib/RT/Extension/Nginx.pm


>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
>



-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Upgrading from RT 3.6.2 to RT 4.0.4

[Sean McDaid]

Thanks Kevin and Jared,

This helped. I should have done the database upgrade (rt-setup-database) to
just to 3.7.87, then ran upgrade-mysql-schema.pl and then went back and
finished the data upgrade.

Seem to be good now,

Sean

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] Permissions question

[mjames]

Thanks, Kenn. That worked.

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, November 23, 2011 4:28 PM
To: RT User List
Subject: Re: [rt-users] Permissions question

Mike,

The correct navigation would be Tools->Config->Global->Group Rights where you 
then pick a system group, role, or add a User-defined Group.

Kenn
On Wed, Nov 23, 2011 at 1:17 PM, 
mailto:mja...@guesswho.com>> wrote:
RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As 
root, I went to Tools..Configuration..Groups and selected my group. I tried 
different combinations of Group and User Rights, but still the group members 
can't see/create/delete Saved Searches.

Also, when logged in as a group member, I don't see the "About Me" item under 
"Logged in as Mike".  Still wrapping my head around rights in v4.0.x

Mike


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain - November 28 & 29, 2011


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28 & 29, 2011

[rt-users] Copy of first email with

[Alex Dyas]

Hello,

RT 4.0.2.

I'm fairly new to RT, this being my first install.

Can someone explain if it is possible for RT to forward, on ticket 
creation, the initial email, complete with the ticket number in the 
subject, to a given email address?  This would make it much easier for 
our staff to pick up an issue by email, and not have to fuss around 
adding the ticket number to the subject, or replying from the web interface.


Or perhaps there is a better way of doing this?  The goal is to make it 
easier for our staff to quickly follow up an issue with a client, having 
the right ticket number in the subject, and RT in copy.


I am thinking to use Scrips for this, but I am not sure the best way to 
go about it.


Thanks in advance,

Alex

--
Alex Dyas, Manager - Systems Administration
Tel: +41 22 348 30 15
www.linalis.com | twitter.com/linalis | www.linkedin.com/company/linalis

Expert en Services, Formation et Recrutement BI et Applications Web (CMS, CRM)
Partenaires certifies de Pentaho (BI), Jedox (Palo), Acquia (Drupal), SugarCRM 
et Infobright


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28 & 29, 2011

[rt-users] Copy of first email with ticket number in subject

[Alex Dyas]

(re-sent with proper subject, apologies).

Hello,

RT 4.0.2.

I'm fairly new to RT, this being my first install.

Can someone explain if it is possible for RT to forward, on ticket 
creation, the initial email, complete with the ticket number in the 
subject, to a given email address?  This would make it much easier for 
our staff to pick up an issue by email, and not have to fuss around 
adding the ticket number to the subject, or replying from the web 
interface.


Or perhaps there is a better way of doing this?  The goal is to make it 
easier for our staff to quickly follow up an issue with a client, having 
the right ticket number in the subject, and RT in copy.


I am thinking to use Scrips for this, but I am not sure the best way to 
go about it.


Thanks in advance,

Alex

--
Alex Dyas, Manager - Systems Administration
Tel: +41 22 348 30 15
www.linalis.com | twitter.com/linalis | www.linkedin.com/company/linalis

Expert en Services, Formation et Recrutement BI et Applications Web (CMS, CRM)
Partenaires certifies de Pentaho (BI), Jedox (Palo), Acquia (Drupal), SugarCRM 
et Infobright


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Copy of first email with

[Root Kev]

Hello Alex,

We have all the people who deal with a queue as admin watchers on their
queues, and use the builtin scrip to sent new ticket creation notification
to the admincc watchers.  They can then reply to that ticket creation email
and RT will send it out to the ticket requester(s), as it sees these as a
reply.  It is then not necessary to manually add anything to the subject,
as RT has already added it to the subject line.

Kevin



On Fri, Nov 25, 2011 at 10:40 AM, Alex Dyas  wrote:

> Hello,
>
> RT 4.0.2.
>
> I'm fairly new to RT, this being my first install.
>
> Can someone explain if it is possible for RT to forward, on ticket
> creation, the initial email, complete with the ticket number in the
> subject, to a given email address?  This would make it much easier for our
> staff to pick up an issue by email, and not have to fuss around adding the
> ticket number to the subject, or replying from the web interface.
>
> Or perhaps there is a better way of doing this?  The goal is to make it
> easier for our staff to quickly follow up an issue with a client, having
> the right ticket number in the subject, and RT in copy.
>
> I am thinking to use Scrips for this, but I am not sure the best way to go
> about it.
>
> Thanks in advance,
>
> Alex
>
> --
> Alex Dyas, Manager - Systems Administration
> Tel: +41 22 348 30 15
> www.linalis.com | twitter.com/linalis | 
> www.linkedin.com/company/**linalis
>
> Expert en Services, Formation et Recrutement BI et Applications Web (CMS,
> CRM)
> Partenaires certifies de Pentaho (BI), Jedox (Palo), Acquia (Drupal),
> SugarCRM et Infobright
>
> 
> RT Training Sessions 
> (http://bestpractical.com/**services/training.html
> )
> *  Barcelona, Spain  November 28 & 29, 2011
>

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] Copy of first email with ticket number in subject

[Ruslan Zakirov]

Hi,

http://requesttracker.wikia.com/wiki/EmailGroup

On Fri, Nov 25, 2011 at 8:05 PM, Alex Dyas  wrote:
> (re-sent with proper subject, apologies).
>
> Hello,
>
> RT 4.0.2.
>
> I'm fairly new to RT, this being my first install.
>
> Can someone explain if it is possible for RT to forward, on ticket creation,
> the initial email, complete with the ticket number in the subject, to a
> given email address?  This would make it much easier for our staff to pick
> up an issue by email, and not have to fuss around adding the ticket number
> to the subject, or replying from the web interface.
>
> Or perhaps there is a better way of doing this?  The goal is to make it
> easier for our staff to quickly follow up an issue with a client, having the
> right ticket number in the subject, and RT in copy.
>
> I am thinking to use Scrips for this, but I am not sure the best way to go
> about it.
>
> Thanks in advance,
>
> Alex
>
> --
> Alex Dyas, Manager - Systems Administration
> Tel: +41 22 348 30 15
> www.linalis.com | twitter.com/linalis | www.linkedin.com/company/linalis
>
> Expert en Services, Formation et Recrutement BI et Applications Web (CMS,
> CRM)
> Partenaires certifies de Pentaho (BI), Jedox (Palo), Acquia (Drupal),
> SugarCRM et Infobright
>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain  November 28 & 29, 2011
>



-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Permissions question

[mjames]

The next question about permissions. I've given my NetOps user group global 
rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and 
EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go 
to Tickets -> New Search and select "NetOps's Saved Searches" in the Privacy 
dropdown, none of the saved searches show in the Load dropdown.

I must be partway there, because under Logged in as mjames -> Settings -> Saved 
Searches, I can see the NetOps saved search. I can't load it or run it from 
there, however.  What am I missing?

Mike

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
mja...@guesswho.com
Sent: Friday, November 25, 2011 10:29 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Permissions question

Thanks, Kenn. That worked.

From: 
rt-users-boun...@lists.bestpractical.com
 
[mailto:rt-users-boun...@lists.bestpractical.com]
 On Behalf Of Kenneth Crocker
Sent: Wednesday, November 23, 2011 4:28 PM
To: RT User List
Subject: Re: [rt-users] Permissions question

Mike,

The correct navigation would be Tools->Config->Global->Group Rights where you 
then pick a system group, role, or add a User-defined Group.

Kenn
On Wed, Nov 23, 2011 at 1:17 PM, 
mailto:mja...@guesswho.com>> wrote:
RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As 
root, I went to Tools..Configuration..Groups and selected my group. I tried 
different combinations of Group and User Rights, but still the group members 
can't see/create/delete Saved Searches.

Also, when logged in as a group member, I don't see the "About Me" item under 
"Logged in as Mike".  Still wrapping my head around rights in v4.0.x

Mike


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain - November 28 & 29, 2011


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] Permissions question

[Kenneth Crocker]

Mike,

I'm not sure what you mean by "logged in as a GROUP member". You log in as
a User and you are either in a group or you are not.

The thing about saved searches is this; all groups have rights associated
with them, giving members certain rights that pertain to any searches saved
under that group. If you are a member of that group, you will have those
rights.

You should look at what groups you are a member of (go to
Tools->Config->Users->memberships) and then look at what rights are given
to members of those groups.

That'll do for a start.

hope this helps.

Kenn

On Fri, Nov 25, 2011 at 12:19 PM,  wrote:

> The next question about permissions. I’ve given my NetOps user group
> global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and
> EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and
> go to Tickets -> New Search and select “NetOps’s Saved Searches” in the
> Privacy dropdown, none of the saved searches show in the Load dropdown. **
> **
>
> ** **
>
> I must be partway there, because under Logged in as mjames -> Settings ->
> Saved Searches, I can see the NetOps saved search. I can’t load it or run
> it from there, however.  What am I missing?
>
> ** **
>
> Mike
>
> ** **
>
> *From:* rt-users-boun...@lists.bestpractical.com [mailto:
> rt-users-boun...@lists.bestpractical.com] *On Behalf Of *
> mja...@guesswho.com
> *Sent:* Friday, November 25, 2011 10:29 AM
> *To:* rt-users@lists.bestpractical.com
> *Subject:* Re: [rt-users] Permissions question
>
> ** **
>
> Thanks, Kenn. That worked.
>
> ** **
>
> *From:* rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth
> Crocker
> *Sent:* Wednesday, November 23, 2011 4:28 PM
> *To:* RT User List
> *Subject:* Re: [rt-users] Permissions question
>
> ** **
>
> Mike,
>
> The correct navigation would be Tools->Config->Global->Group Rights where
> you then pick a system group, role, or add a User-defined Group.
>
> Kenn
>
> On Wed, Nov 23, 2011 at 1:17 PM,  wrote:
>
> RT 4.0.4 How do I give a group rights to create/delete/view Saved
> Searches? As root, I went to Tools..Configuration..Groups and selected my
> group. I tried different combinations of Group and User Rights, but still
> the group members can’t see/create/delete Saved Searches.
>
>  
>
> Also, when logged in as a group member, I don’t see the “About Me” item
> under “Logged in as Mike”.  Still wrapping my head around rights in v4.0.x
> 
>
>  
>
> Mike
>
>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
>
> ** **
>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
>

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28 & 29, 2011