Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote: >Hello Falcone, >I have tried the config as stated. This is the message I receive after > starting apche: >root@helpdesks:/etc/apache2# /etc/init.d/apache2 start > * Starting web server >apache2 >[Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table > 'rt4.Users' doesn't >exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line > 587. >(/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587) You don't appear to have created the RT database. When you said > > On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: > > >I have installed RT 4 on ubuntu and have tested the web after What did you do to install RT? It'd be great if you looked through the README and compared the steps to the notes about what you did. -kevin pgp8qO6cqp7VE.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] ICV and calendar
>From the "Home" screen, click on the queue you want to do this for in the >"Quick Search" tab. After the results are up, drop the "Feeds" link down and >choose iCal. Can do this for any search result. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Daniel Garcia Mejia Sent: Monday, January 30, 2012 8:40 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] ICV and calendar Hi, I created a queue that whenI create a ticket I want to create a calendar datein my Thunderbird mail agent (the extension to put a date is. ICS). With RT, is possible to do this? To create a ticket to export aICS file to thunderbird? I have read several papers on the module 'Calendar' CPAN but I do not know how it works. Best Regards Dani -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
Please review this part of the error message you sent: > RT couldn't connect to the database where tickets are stored.If this is a new > installation of RT, you should visit the URL belowto configure RT and > initialize your database.If this is an existing RT installation, this may > indicate a databaseconnectivity problem.The error RT got back when trying to > connect to your database was:Couldn't find RT_System user in the DB Try seeing if you can connect to the RT database with a simple perl DBI and DBD::Mysql script, then try connecting as the RT user, also check if you can find RT tables, like users, once connected. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
Hello Falcone,
I have tried the config as stated. This is the message I receive after starting
apche:
root@helpdesks:/etc/apache2# /etc/init.d/apache2 start
* Starting web server apache2
[Mon Jan 30
22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table 'rt4.Users'
doesn't exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line
587. (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)
[Mon Jan 30 22:08:01 2012] [warning]: RT::Handle=HASH(0xb96785c8) couldn't
execute the query 'SELECT * FROM Users WHERE Name = ?' at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 600
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb96785c8)',
'SELECT * FROM Users WHERE Name = ?', 'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record.pm line 1206
DBIx::SearchBuilder::Record::_LoadFromSQL('RT::CurrentUser=HASH(0xb9c696c8)',
'SELECT * FROM Users WHERE Name = ?', 'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record.pm line 1125
DBIx::SearchBuilder::Record::LoadByCols('RT::CurrentUser=HASH(0xb9c696c8)',
'Name', 'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record/Cachable.pm line 120
DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::CurrentUser=HASH(0xb9c696c8)',
'Name', 'RT_System') called at /opt/rt4/sbin/../lib/RT/Record.pm line 363
RT::Record::LoadByCols('RT::CurrentUser=HASH(0xb9c696c8)', 'Name',
'RT_System') called at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Record.pm line 1070
DBIx::SearchBuilder::Record::LoadByCol('RT::CurrentUser=HASH(0xb9c696c8)',
'Name', 'RT_System') called at /opt/rt4/sbin/../lib/RT/User.pm line 462
RT::User::Load('RT::CurrentUser=HASH(0xb9c696c8)', 'RT_System') called
at /opt/rt4/sbin/../lib/RT/Handle.pm line 240
RT::Handle::CheckIntegrity('RT::Handle') called at
/opt/rt4/sbin/rt-server line 97
require /opt/rt4/sbin/rt-server called at (eval 6) line 3
eval 'package Plack::Sandbox::_2fopt_2frt4_2fsbin_2frt_2dserver;
{
my $app = do $_file;
if ( !$app && ( my $error = $@ || $! )) { die $error; }
$app;
}
;' called at /usr/local/share/perl/5.10.1/Plack/Util.pm line 118
Plack::Util::_load_sandbox('/opt/rt4/sbin/rt-server') called at
/usr/local/share/perl/5.10.1/Plack/Util.pm line 155
Plack::Util::load_psgi('/opt/rt4/sbin/rt-server') called at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 32
Plack::Handler::Apache2::load_app('Plack::Handler::Apache2',
'/opt/rt4/sbin/rt-server') called at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 24
Plack::Handler::Apache2::preload('Plack::Handler::Apache2',
'/opt/rt4/sbin/rt-server') called at /etc/apache2/sites-enabled/000-default
line 20
eval 'package
Apache2::ReadConfig::etc::apache2::sites_enabled::000_default::line_19;
#line 19 /etc/apache2/sites-enabled/000-default
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
;' called at /opt/rt4/sbin/../lib/RT/CurrentUser.pm line 0
(/usr/share/perl/5.10/Carp.pm:47)
[Mon Jan 30 22:08:01 2012] [warning]: Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Handle.pm line 242.
(/opt/rt4/sbin/../lib/RT/Handle.pm:241)
RT couldn't connect to the database where tickets are stored.
If this is a new installation of RT, you should visit the URL below
to configure RT and initialize your database.
If this is an existing RT installation, this may indicate a database
connectivity problem.
The error RT got back when trying to connect to your database was:
Couldn't find RT_System user in the DB ''
[Mon Jan 30 22:08:02 2012] [warning]: (in cleanup) Error while loading
/opt/rt4/sbin/rt-server: Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC
contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl
/usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT.pm line
659. (/opt/rt4/sbin/../lib/RT.pm:343)
[Mon Jan 30 17:08:02 2012] [warn] NameVirtualHost *:80 has no VirtualHosts
[ OK ]
root@helpdesks:/etc/apache2#
Thanks
-Original Message-
From: Kevin Falcone
To: rt-users
Sent: Mon, Jan 30, 2012 3:25 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 02:29:09PM -0500, Borngunners wrote:
>This is my /etc/apache2/httpd.conf and
> /etc/apache2/sites-available/default
configuration
>files
Please try the config that we ship with RT as documented in
docs/web_deployment.pod (which is
Re: [rt-users] Rt 4.0.4 - can rt-extension-formtools modify layout of ticket fields?
Are the custom fields used to push data into the tickets somehow? If so that may be sufficient for our need. Thanks, Jim Lesinski On Jan 30, 2012, at 7:28 PM, Kevin Falcone wrote: > On Sun, Jan 29, 2012 at 07:52:27PM +0100, Jim Lesinski wrote: >> Can rt-extension-formtools allow modifying the field layout in RT4.0.4? If >> there is documentation for this add on or an example of its use somewhere >> that would be helpful. > > rt-extension-formtools is for building custom forms, not for modifying > the default layout of Ticket/Create.html or Ticket/Update.html > > -kevin > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston � March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] 3.4.4 --> 4.0.4 and subject tag
You'll want to review your Templates and compare them to the version in etc/initialdata. In your case, I bet you have $rtname rather than $Ticket->SubjectTag but you can find the exact syntax in initialdata by searching for Autoreply. Yes, that was it. Thank you. My oversight while upgrading. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 02:29:09PM -0500, Borngunners wrote: >This is my /etc/apache2/httpd.conf and > /etc/apache2/sites-available/default configuration >files Please try the config that we ship with RT as documented in docs/web_deployment.pod (which is referred to from the README). -kevin >: > >ServerName UHC:80 >ServerAdmin helpd...@ticket.com > >ErrorLog /var/log/apache2/error.log >TransferLog /var/log/apache2/xfer.log >CustomLog /var/log/apache2/access.log combined >ServerSignature On > >#config for your main content >DocumentRoot "/opt/rt4/share/html" >Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ > > >Options Indexes FollowSymLinks > >AllowOverride None >Allow from all >satisfy any > >AddDefaultCharset UTF-8 >SetHandler modperl >PerlResponseHandler Plack::Handler::Apache2 >PerlSetVar psgi_app /opt/rt4/sbin/rt-server > > > >-Original Message- >From: Bart >To: rt-users >Sent: Mon, Jan 30, 2012 5:34 am >Subject: Re: [rt-users] Help installing RT4 on Ubuntu > >Same as with Debian, you need to manually add the RT apache configuration > to apache. If Ubuntu >does the same as Debian then you can find an example under > /etc/request-tracker4. >I suspect that you don't have a config under /etc/apache2/sites-available > for RT, and/or not a >link to the RT apache config under /etc/apache2/sites-enabled/ >Make sure you have the RT config in there and a link under sites-enabled, > after that restart >apache2 and it should work (if the config is correct). >For example configs you can check the wiki or these lists. >-- Bart > >Op 26 januari 2012 22:40 schreef Kevin Falcone > het volgende: > > On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: > >I have installed RT 4 on ubuntu and have tested the web after > restarting apache, > nothing shows > >up except the normal apache "It Works!" > >What am I doing wrong in this case? > > You're going to need to share your apache config for anyone to be able > to offer advice. > -kevin > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston -- March 5 & 6, 2012 > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston ** March 5 & 6, 2012 > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston ? March 5 & 6, 2012 pgpgiIRVSxfGz.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] 3.4.4 --> 4.0.4 and subject tag
On Mon, Jan 30, 2012 at 03:07:36PM -0500, Jeff Blaine wrote:
> Right now, with $rtname set to "ATCC" and a test
> queue configured to have its own subject tag ("DEMO"),
> our autoreply is showing signs of split-personality
> disorder:
>
> ==
> Subject: [DEMO #35372] my X is broken
> ...
> There is no need to reply to this message right now. Your
> ticket has been assigned an ID of [ATCC #35372].
>
> Please include the string:
>
> [ATCC #35372]
>
> in the subject line of all future correspondence about this
> issue. To do so, you may reply to this message.
> ...
> ==
>
> Is this because, perhaps, our old 3.4.4 template was brought
> into RT 4.0.4 when we upgraded, and it uses $rtname and not
> something new to reflect the subject tag? If so, what is
> that?
You'll want to review your Templates and compare them to the version
in etc/initialdata. In your case, I bet you have $rtname rather than
$Ticket->SubjectTag but you can find the exact syntax in initialdata
by searching for Autoreply.
This is actually covered in docs/UPGRADING-3.8 in the
UPGRADING FROM 3.7.81 and earlier - Changes:
section with further documentation in docs/UPGRADING-4.0
-kevin
pgpJHWf9j5PWM.pgp
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Re: [rt-users] RT 3.8.8 -> RT 4.0.4 schema.mysql error
Kevin, Interesting, I'll go back through my notes etc. IIRC the DB was a restored fron our rt3 prod DB and then the upgrade procedures applied. -Ron On 1/30/2012 3:18 PM, Kevin Falcone wrote: On Mon, Jan 30, 2012 at 03:06:05PM -0500, Ronald J. Yacketta wrote: We ran into the following schema.mysql error during our upgrade from 3.8.8 to 4.0.04, after some investigation it appears that it stems from using RTFM in 3.8.8. RTFM used the table FM_Classes, not Classes. If you already had a Classes table, then you did some part of your upgrade wrong. I suspect that you ran make initialize-database from 4.0 and then restored your 3.8.8 database into the rt4 database, which is wrong and leaves new RT4 tables around. -kevin Processing 3.9.8 Now populating database schema. [Mon Jan 30 20:00:30 2012] [crit]: DBD::mysql::st execute failed: Table 'Classes' already exists at /root/src/rt-4.0.4/sbin/../lib/RT/Handle.pm line 517. (/root/src/rt-4.0.4/sbin/../lib/RT.pm:341) DBD::mysql::st execute failed: Table 'Classes' already exists at /root/src/rt-4.0.4/sbin/../lib/RT/Handle.pm line 517. Our solution was to re-ran 'make upgrade-database' using 3.9.9 as the version upgrading from. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston --- March 5& 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] RT 3.8.8 -> RT 4.0.4 schema.mysql error
On Mon, Jan 30, 2012 at 03:06:05PM -0500, Ronald J. Yacketta wrote: > We ran into the following schema.mysql error during our upgrade from > 3.8.8 to 4.0.04, after some investigation it appears that it stems > from using RTFM in 3.8.8. RTFM used the table FM_Classes, not Classes. If you already had a Classes table, then you did some part of your upgrade wrong. I suspect that you ran make initialize-database from 4.0 and then restored your 3.8.8 database into the rt4 database, which is wrong and leaves new RT4 tables around. -kevin > Processing 3.9.8 > Now populating database schema. > [Mon Jan 30 20:00:30 2012] [crit]: DBD::mysql::st execute failed: > Table 'Classes' already exists at > /root/src/rt-4.0.4/sbin/../lib/RT/Handle.pm line 517. > (/root/src/rt-4.0.4/sbin/../lib/RT.pm:341) > DBD::mysql::st execute failed: Table 'Classes' already exists at > /root/src/rt-4.0.4/sbin/../lib/RT/Handle.pm line 517. > > Our solution was to re-ran 'make upgrade-database' using 3.9.9 as > the version upgrading from. pgpTBAmTmR2Tx.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] 3.4.4 --> 4.0.4 and subject tag
Right now, with $rtname set to "ATCC" and a test
queue configured to have its own subject tag ("DEMO"),
our autoreply is showing signs of split-personality
disorder:
==
Subject: [DEMO #35372] my X is broken
...
There is no need to reply to this message right now. Your
ticket has been assigned an ID of [ATCC #35372].
Please include the string:
[ATCC #35372]
in the subject line of all future correspondence about this
issue. To do so, you may reply to this message.
...
==
Is this because, perhaps, our old 3.4.4 template was brought
into RT 4.0.4 when we upgraded, and it uses $rtname and not
something new to reflect the subject tag? If so, what is
that?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
[rt-users] RT 3.8.8 -> RT 4.0.4 schema.mysql error
We ran into the following schema.mysql error during our upgrade from 3.8.8 to 4.0.04, after some investigation it appears that it stems from using RTFM in 3.8.8. Processing 3.9.8 Now populating database schema. [Mon Jan 30 20:00:30 2012] [crit]: DBD::mysql::st execute failed: Table 'Classes' already exists at /root/src/rt-4.0.4/sbin/../lib/RT/Handle.pm line 517. (/root/src/rt-4.0.4/sbin/../lib/RT.pm:341) DBD::mysql::st execute failed: Table 'Classes' already exists at /root/src/rt-4.0.4/sbin/../lib/RT/Handle.pm line 517. Our solution was to re-ran 'make upgrade-database' using 3.9.9 as the version upgrading from. -Ron RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Articles - no content text box
On Mon, Jan 30, 2012 at 10:47:29AM -0800, Yan Seiner wrote: > I'm trying to play with articles but when I go to create or modify an > article, I see the form, but there's no corresponding text box for the > "Content" box. > > I've tried modifying a created article; no joy. > > The user I've set up has superuser permissions; in addition I've created a > test articles group that has all permissions for editing articles set. > > I'm running 4.0.2; there are no errors in the log files. At this point, > I'm stumped. Have you followed the documentation included with RT? docs/customizing/articles_introduction.pod. -kevin pgpP3gvzerskK.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
This is my /etc/apache2/httpd.conf and /etc/apache2/sites-available/default configuration files : ServerName UHC:80 ServerAdmin helpd...@ticket.com ErrorLog /var/log/apache2/error.log TransferLog /var/log/apache2/xfer.log CustomLog /var/log/apache2/access.log combined ServerSignature On #config for your main content DocumentRoot "/opt/rt4/share/html" Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ Options Indexes FollowSymLinks AllowOverride None Allow from all satisfy any AddDefaultCharset UTF-8 SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server -Original Message- From: Bart To: rt-users Sent: Mon, Jan 30, 2012 5:34 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Same as with Debian, you need to manually add the RT apache configuration to apache. If Ubuntu does the same as Debian then you can find an example under /etc/request-tracker4. I suspect that you don't have a config under /etc/apache2/sites-available for RT, and/or not a link to the RT apache config under /etc/apache2/sites-enabled/ Make sure you have the RT config in there and a link under sites-enabled, after that restart apache2 and it should work (if the config is correct). For example configs you can check the wiki or these lists. -- Bart Op 26 januari 2012 22:40 schreef Kevin Falcone het volgende: On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: >I have installed RT 4 on ubuntu and have tested the web after restarting > apache, nothing shows >up except the normal apache "It Works!" >What am I doing wrong in this case? You're going to need to share your apache config for anyone to be able to offer advice. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] Articles - no content text box
I'm trying to play with articles but when I go to create or modify an article, I see the form, but there's no corresponding text box for the "Content" box. I've tried modifying a created article; no joy. The user I've set up has superuser permissions; in addition I've created a test articles group that has all permissions for editing articles set. I'm running 4.0.2; there are no errors in the log files. At this point, I'm stumped. -- On two occasions I have been asked,—"Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?" ... I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. —Charles Babbage, Inventor of the computer, 1864 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Rt 4.0.4 - can rt-extension-formtools modify layout of ticket fields?
On Sun, Jan 29, 2012 at 07:52:27PM +0100, Jim Lesinski wrote: > Can rt-extension-formtools allow modifying the field layout in RT4.0.4? If > there is documentation for this add on or an example of its use somewhere > that would be helpful. rt-extension-formtools is for building custom forms, not for modifying the default layout of Ticket/Create.html or Ticket/Update.html -kevin pgppFTAB1Yd7N.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Template - Attachment
On Mon, Jan 30, 2012 at 05:55:55PM +0100, Daniel Garcia Mejia wrote: > I want when I resolve a ticket, exectute a script action that > containt a template that send email as attachment file (concretely > .ics). It is possible? Review the recent thread with a subject of "scrip and template to email calendar invite" -kevin pgp1WkPOTX9Zp.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] Template - Attachment
Hi, I want when I resolve a ticket, exectute a script action that containt a template that send email as attachment file (concretely .ics). It is possible? Thanks! -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Filter by requestor email domain
bestpractical
Please let me know how to unsubscribe to your emails.
Thanks
On 1/30/2012 2:41 AM, Bart wrote:
Hi,
We had a similar requirement for a bunch of e-mail addresses.
This can be achieved by editing the autoreply scrip to look something
like this:
* Condition: User Defined
* Action: Auto Reply To Requestors
* Template: Your AutoReply template
* Stage: TransactionCreate
* Custom Condition:
my @exceptionList = ('na...@example.com ',
'na...@example.com ',
'na...@example.com ');
my $transactionType = $self->TransactionObj->Type;
my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
my $trans = $self->TransactionObj;
if ($transactionType eq 'Create') {
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
my $msgattr = $trans->Message->First;
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader('Received');
}
return 0;
In addition the above only sends an autoreply when someone sends an
e-mail, in our case we don't like the autoreply mails when we manually
create a ticket (e.g. via quick create).
Hope this helps.
-- Bart
Op 25 januari 2012 21:02 schreef Ram Moskovitz > het volgende:
Hey there,
I'm looking to not auto-reply on create to inbound emails from a
certain domain ( anyth...@example.com
and even anyth...@sd.example.com
). I suppose the right way to go
about this is via user defined condition in the global scrip for
autoreply on create. I have steps 1 and 3.. what's step 2?
1 return 0 unless $self->TransactionObj->Type eq "Create";
2 return 0 if #self->TicketObj->
3 return 1
thanks
ram
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston --- March 5 & 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston --- March 5& 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
[rt-users] ICV and calendar
Hi, I created a queue that whenI create a ticket I want to create a calendar datein my Thunderbird mail agent (the extension to put a date is. ICS). With RT, is possible to do this? To create a ticket to export aICS file to thunderbird? I have read several papers on the module 'Calendar' CPAN but I do not know how it works. Best Regards Dani -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] RT::Authen::ExternalAuth cannot find LDAP users if they haven't logged in at least once.
I have the ldap import plugin running and it does import new users and update
existing information based on the options you set in config. You must set up a
cron job for this.
Thanks,
Jim Lesinski
On Jan 30, 2012, at 11:24 AM, Bart wrote:
> Hi,
>
> Not sure if that's possible with ExternalAuth, it automatically creates a
> user during login but doesn't sync the LDAP. (at least, like you I can't find
> an option for it)
>
> You'll probably need to run something separate from ExternalAuth to import
> those users, this plugin might help with that:
> http://search.cpan.org/~falcone/RT-Extension-LDAPImport-0.31/lib/RT/Extension/LDAPImport.pm
>
>
> -- Bart
>
>
> Op 30 januari 2012 02:16 schreef Camron W. Fox het
> volgende:
> Alle,
>
>So we've installed RT::Authen::ExternalAuth, but when we try to search
> for users to create groups and such, if the user hasn't logged in to RT
> at least once, they cannot be found. Here is the LDAP excerpt from
> RT_SiteConfig.PM:
>
> Set(@Plugins, (qw(RT::Authen::ExternalAuth)));
> Set($ExternalAuthPriority, [ 'My_LDAP'
>]
> );
> Set($ExternalInfoPriority, [ 'My_LDAP'
>]
> );
> Set($ExternalAuthPriority,['My_LDAP']);
> Set($ExternalSettings, {
> Set($ExternalSettings, {
>'My_LDAP' => {
>'type' => 'ldap',
>'server'=> 'admin.subaru.nao.ac.jp',
>'user' => 'cn=Manager,dc=subaru,dc=nao,dc=ac,dc=jp',
>'pass' => 'X',
>'base' => 'ou=people,dc=subaru,dc=nao,dc=ac,dc=jp',
>'filter'=> '(objectClass=person)',
>'d_filter' => '(employeeType=locked)',
>'tls' => 0,
>'ssl_version' => 3,
>'net_ldap_args' => [version => 3 ],
># 'group' => 'GROUP_NAME',
># 'group_attr' => 'GROUP_ATTR',
>'attr_match_list' => [ 'Name',
>'EmailAddress'
>],
>'attr_map' => { 'Name' => 'uid',
>'EmailAddress' => 'mail',
># 'Organization' =>
> 'physicalDeliveryOfficeName',
>'RealName' => 'cn',
>'ExternalAuthId'=> 'uid',
>'Gecos' => 'gecos'
># 'WorkPhone' => 'telephoneNumber',
># 'Address1' => 'streetAddress',
># 'City' => 'l',
># 'State' => 'st',
># 'Zip' => 'postalCode',
>
># 'Country' => 'co'
>}
>}
> );
>
>We've obviously missed something here, but we've spent the last couple
> days searching the docs/wiki/web and playing with RT_SiteConfig.pm but
> with no luck.
>
> Best Regards,
> Camron
>
> --
> Camron W. Fox
> Hilo Office
> High Performance Computing Group
> Fujitsu Management Services of America, Inc.
> E-mail: cw...@us.fujitsu.com
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston March 5 & 6, 2012
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston � March 5 & 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Re: [rt-users] Filter by requestor email domain
Hi,
We had a similar requirement for a bunch of e-mail addresses.
This can be achieved by editing the autoreply scrip to look something like
this:
- Condition: User Defined
- Action: Auto Reply To Requestors
- Template: Your AutoReply template
- Stage: TransactionCreate
- Custom Condition:
my @exceptionList = ('na...@example.com',
'na...@example.com',
'na...@example.com');
my $transactionType = $self->TransactionObj->Type;
my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
my $trans = $self->TransactionObj;
if ($transactionType eq 'Create') {
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
my $msgattr = $trans->Message->First;
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader('Received');
}
return 0;
In addition the above only sends an autoreply when someone sends an e-mail,
in our case we don't like the autoreply mails when we manually create a
ticket (e.g. via quick create).
Hope this helps.
-- Bart
Op 25 januari 2012 21:02 schreef Ram Moskovitz het
volgende:
> Hey there,
> I'm looking to not auto-reply on create to inbound emails from a certain
> domain ( anyth...@example.com and even anyth...@sd.example.com). I
> suppose the right way to go about this is via user defined condition in the
> global scrip for autoreply on create. I have steps 1 and 3.. what's step 2?
>
> 1 return 0 unless $self->TransactionObj->Type eq "Create";
> 2 return 0 if #self->TicketObj->
> 3 return 1
>
> thanks
> ram
>
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Re: [rt-users] Help installing RT4 on Ubuntu
Same as with Debian, you need to manually add the RT apache configuration to apache. If Ubuntu does the same as Debian then you can find an example under /etc/request-tracker4. I suspect that you don't have a config under /etc/apache2/sites-available for RT, and/or not a link to the RT apache config under /etc/apache2/sites-enabled/ Make sure you have the RT config in there and a link under sites-enabled, after that restart apache2 and it should work (if the config is correct). For example configs you can check the wiki or these lists. -- Bart Op 26 januari 2012 22:40 schreef Kevin Falcone het volgende: > On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: > >I have installed RT 4 on ubuntu and have tested the web after > restarting apache, nothing shows > >up except the normal apache "It Works!" > >What am I doing wrong in this case? > > You're going to need to share your apache config for anyone to be able > to offer advice. > > -kevin > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 > RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Rt 4.0.4 - can rt-extension-formtools modify layout of ticket fields?
Hi, Not sure, can't find much information on the extension. Can you provide some links, or insights on your efforts up to this point? -- Bart Op 29 januari 2012 19:52 schreef Jim Lesinski het volgende: > Can rt-extension-formtools allow modifying the field layout in RT4.0.4? If > there is documentation for this add on or an example of its use somewhere > that would be helpful. > > Thanks, > Jim Lesinski > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] RT::Authen::ExternalAuth cannot find LDAP users if they haven't logged in at least once.
Hi,
Not sure if that's possible with ExternalAuth, it automatically creates a
user during login but doesn't sync the LDAP. (at least, like you I can't
find an option for it)
You'll probably need to run something separate from ExternalAuth to import
those users, this plugin might help with that:
-
http://search.cpan.org/~falcone/RT-Extension-LDAPImport-0.31/lib/RT/Extension/LDAPImport.pm
-- Bart
Op 30 januari 2012 02:16 schreef Camron W. Fox het
volgende:
> Alle,
>
>So we've installed RT::Authen::ExternalAuth, but when we try to
> search
> for users to create groups and such, if the user hasn't logged in to RT
> at least once, they cannot be found. Here is the LDAP excerpt from
> RT_SiteConfig.PM:
>
> Set(@Plugins, (qw(RT::Authen::ExternalAuth)));
> Set($ExternalAuthPriority, [ 'My_LDAP'
>]
> );
> Set($ExternalInfoPriority, [ 'My_LDAP'
>]
> );
> Set($ExternalAuthPriority,['My_LDAP']);
> Set($ExternalSettings, {
> Set($ExternalSettings, {
>'My_LDAP' => {
>'type' => 'ldap',
>'server'=> 'admin.subaru.nao.ac.jp',
>'user' => 'cn=Manager,dc=subaru,dc=nao,dc=ac,dc=jp',
>'pass' => 'X',
>'base' => 'ou=people,dc=subaru,dc=nao,dc=ac,dc=jp',
>'filter'=> '(objectClass=person)',
>'d_filter' => '(employeeType=locked)',
>'tls' => 0,
>'ssl_version' => 3,
>'net_ldap_args' => [version => 3 ],
># 'group' => 'GROUP_NAME',
># 'group_attr' => 'GROUP_ATTR',
>'attr_match_list' => [ 'Name',
>'EmailAddress'
>],
>'attr_map' => { 'Name' => 'uid',
>'EmailAddress' => 'mail',
># 'Organization' =>
> 'physicalDeliveryOfficeName',
>'RealName' => 'cn',
>'ExternalAuthId'=> 'uid',
>'Gecos' => 'gecos'
># 'WorkPhone' => 'telephoneNumber',
># 'Address1' => 'streetAddress',
># 'City' => 'l',
># 'State' => 'st',
># 'Zip' => 'postalCode',
>
># 'Country' => 'co'
>}
>}
> );
>
>We've obviously missed something here, but we've spent the last
> couple
> days searching the docs/wiki/web and playing with RT_SiteConfig.pm but
> with no luck.
>
> Best Regards,
> Camron
>
> --
> Camron W. Fox
> Hilo Office
> High Performance Computing Group
> Fujitsu Management Services of America, Inc.
> E-mail: cw...@us.fujitsu.com
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston March 5 & 6, 2012
>
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
[rt-users] Install RT 4 with Debian 6 (Squeeze) using apt
Hi, I've updated the wiki with a page containing installation steps for installing RT 4 using Debian Squeeze. The page can be found here: - http://requesttracker.wikia.com/wiki/DebianSqueezeInstallGuide It's fairly new, and my first addition to the wiki so I'd like to receive some feedback on the guide so that I may improve it :-) Thanks in advance. -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
