Re: [rt-users] Running 3.8.11 and 4.0.5 on the same box?
On Mon, Feb 20, 2012 at 23:18, Jeff Blaine jbla...@kickflop.net wrote: We want to install 4.0.5 alongside our working 3.8.11 setup, and keep 3.8.11 working while some folks check out 4.0.5. Depends on how 3.8.10 is installed. If instance is separated from perl @INC then it's easier. Does anyone know if the deps for 4.0.5 will screw up a running 3.8.10 instance? Shouldn't, but it's possible and happened before with older versions. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] No transaction content
On Sun, Feb 19, 2012 at 18:21, Jim Tambling jim.tambl...@datatote.co.uk wrote:
Despite having {$Transaction-Content()} on the Resolved template,
whenever I resolve a ticket the requestor gets an email with the blurb
that is in the template, but instead of a summary of the last comment on
the ticket, it displays: This transaction appears to have no content.
Any ideas?
http://requesttracker.wikia.com/wiki/FAQ#Templates
Regards, Jim
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--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] Multiple RT instances and Undeliverable or Bounced mail
Hi, This address is Return-Path, controlled with -f argument of your sendmail program. There are several options in the config to control this, read about OverrideOutgoingMailFrom, SetOutgoingMailFrom and SendmailBounceArguments options. Recently we fixed a bug in how these options cope with each other. On Mon, Feb 20, 2012 at 18:33, Boli b...@itss.co.tz wrote: Hi All, Can anyone offer any insight into how to deal with multiple RT instances, such that bounce messages get picked up by the correct RT instance? Currently I have 2 RT instances, but bounces from either instance are almost always sent back to the user of the apache process (www-d...@my.host.here) and not to one of the addresses that RT would pick up on. Is there something I am missing with regard to correctly setting the from or reply-to address? Thanks for any assistance -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd b...@itss.co.tz +255 (0) 685 374780 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Adding Queue Custom Field To Email From Field
On Mon, Feb 20, 2012 at 17:04, David Thorpe da...@whitestores.co.uk wrote: Hi Guys, Installed the latest production build of RT last week. Absolutely loving it and it has increased productivity massively. In the queue settings, we use the description field to describe the list in about a paragraph so that we can list all queues and their use on our intranet. It appears that when emails are sent out to people creating tickets, the FROM field contains this description, we end up with a long string of text that makes it hard to understand who the email is from. My question is, I want to add a custom field into each Queue which isn't a problem, this is done and is called my Email From field. I want this field to appear as the From Field in emails to people when they submit a ticket. But I want the current from ADDRESS to stay automatic as it does. Am I missing something, is this simple to do? I don't see this in the code. RT doesn't put queue's description into email by default. Have you checked your templates? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Searching on Custom Fields
Hi, A few screenshots would be helpful to better understand situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything specifically about this issue. RT 3.8.8 I've got a queue with 2 custom fields associated with it (they're not global custom fields). Click on Tickets, then New Search. Select the queue, and hit Add These Terms, and one of the two custom fields shows up in the Add Criteria section, but not both. Smells like a bug. Anyone know if this works right in a later 3.x release? Or is this happening only to me? Thanks in advance! --- Jason Marshall IT Manager Kelman Data Management RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT integration into Liferay-Portal
On Sun, Feb 19, 2012 at 06:33:44PM +0100, w...@yellowhippy.com wrote: I would like to integrate RT into our Liferay-Portal. Has anyone done something similar? Where would be a good point to start? You'll probably get better answers if you explain what you're hoping to achieve with your integration. I'm afraid I'm not familiar with the product you're using, so I can't offer any pointers to existing solutions. If you can list out what you're looking for, list members can tell you if they've done similar things with their own portals. -kevin pgpKhQomV8ozZ.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Searching on Custom Fields
Can I post those to the list without getting yelled at? A few screenshots would be helpful to better understand situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything specifically about this issue. RT 3.8.8 I've got a queue with 2 custom fields associated with it (they're not global custom fields). Click on Tickets, then New Search. Select the queue, and hit Add These Terms, and one of the two custom fields shows up in the Add Criteria section, but not both. Smells like a bug. Anyone know if this works right in a later 3.x release? Or is this happening only to me? Thanks in advance! --- Jason Marshall IT Manager Kelman Data Management RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. --- Jason Marshall IT Manager Kelman Data Management 403.294.7557 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Adding Queue Custom Field To Email From Field
On Tue, Feb 21, 2012 at 04:20:53PM +0400, Ruslan Zakirov wrote:
On Mon, Feb 20, 2012 at 17:04, David Thorpe da...@whitestores.co.uk wrote:
Hi Guys,
Installed the latest production build of RT last week. Absolutely loving it
and it has increased productivity massively. In the queue settings, we use
the description field to describe the list in about a paragraph so that we
can list all queues and their use on our intranet. It appears that when
emails are sent out to people creating tickets, the FROM field contains this
description, we end up with a long string of text that makes it hard to
understand who the email is from.
My question is, I want to add a custom field into each Queue which isn't a
problem, this is done and is called my Email From field. I want this field
to appear as the From Field in emails to people when they submit a ticket.
But I want the current from ADDRESS to stay automatic as it does. Am I
missing something, is this simple to do?
I don't see this in the code. RT doesn't put queue's description into
email by default. Have you checked your templates?
Autoreply uses the Queue's Description (normal Correspond/Comment uses
the user's FriendlyName).
I'd actually love to see a refactoring of Autoreply.pm to call
Queue-FriendlyName like Notify calls User-FriendlyName which would
make this an easier override.
As to the original question, David, you'll need to tweak the Template
to say From: { $self-TicketObj-QueueObj-FirstCustomFieldValue() } {
code that checks the Queue's Correspond and Comment address and falls
back to the globally defined ones).
What are you using the Description for? You might find it easier to
just switch that to be the name you want going out in emails. The
only other place it should be used is in Self Service when picking a
Queue to create at ticket in.
-kevin
pgpCcjRQhDyGp.pgp
Description: PGP signature
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Re: [rt-users] Searching on Custom Fields
On Tue, Feb 21, 2012 at 08:33:17AM -0700, Jason Marshall wrote: Can I post those to the list without getting yelled at? As long as they're small. Otherwise you could host them somewhere and post a link. In particular, seeing the Query Builder *and* the configuration of the Custom Field in question would be helpful. -kevin A few screenshots would be helpful to better understand situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything specifically about this issue. RT 3.8.8 I've got a queue with 2 custom fields associated with it (they're not global custom fields). Click on Tickets, then New Search. Select the queue, and hit Add These Terms, and one of the two custom fields shows up in the Add Criteria section, but not both. Smells like a bug. Anyone know if this works right in a later 3.x release? Or is this happening only to me? pgpGKhHwz6lm2.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Adding Queue Custom Field To Email From Field
On 02/20/2012 08:04 AM, David Thorpe wrote: My question is, I want to add a custom field into each Queue which isn't a problem, this is done and is called my Email From field. I want this field to appear as the From Field in emails to people when they submit a ticket. But I want the current from ADDRESS to stay automatic as it does. Am I missing something, is this simple to do? It may make more sense for you to use the Description field as the part you want going out on autoreplies and add a queue CF for your internal descriptions of what queues are used for. That'll be less overriding of template headers for you. If you want to see your internal descriptions in RT's admin queue list, you can include the CF in the relevant format string with the $AdminSearchResultFormat config option. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] GnuPG problems with message decryption
Hello, I have a question for anyone experienced with using gpg with gpg agent. My situation is as follows: - I have configured the RT and GPG according to this manual: http://wiki.rediris.es/rtirwg/Public_GPGConfig - The RT is able to verify signatures on incoming mail and is able to sign mails - It is however not able to decrypt incoming mails, which is strange considering the signing and the decryption are practically identical processes I have this in the log: [Tue Feb 21 15:34:09 2012] [debug]: Found encrypted inline part (/home/RT/RT-4.0.5/sbin/../lib/RT/Crypt/GnuPG.pm:906) [Tue Feb 21 15:34:09 2012] [debug]: [GNUPG:] ENC_TO 26B34A0AE44C6E92 1 0 [GNUPG:] USERID_HINT 26B34A0AE44C6E92 CSIRT-MU DEVEL r...@rt-devel.ics.muni.cz [GNUPG:] NEED_PASSPHRASE 26B34A0AE44C6E92 023D741AB8EF2A3A 1 0 [GNUPG:] MISSING_PASSPHRASE [GNUPG:] BAD_PASSPHRASE 26B34A0AE44C6E92 [GNUPG:] ENC_TO 110B534B28C8D875 1 0 [GNUPG:] NO_SECKEY 110B534B28C8D875 [GNUPG:] BEGIN_DECRYPTION [GNUPG:] DECRYPTION_FAILED [GNUPG:] END_DECRYPTION (/home/RT/RT-4.0.5/sbin/../lib/RT/Crypt/GnuPG.pm:1417) [Tue Feb 21 15:34:09 2012] [error]: gpg: cancelled by user gpg: encrypted with 2048-bit RSA key, ID 28C8D875, created 2010-12-30 Martin Drasar dra...@ics.muni.cz gpg: encrypted with 2048-bit RSA key, ID E44C6E92, created 2012-02-21 CSIRT-MU DEVEL r...@rt-devel.ics.muni.cz gpg: public key decryption failed: bad passphrase gpg: decryption failed: secret key not available (/home/RT/RT-4.0.5/sbin/../lib/RT/Crypt/GnuPG.pm:1419) [Tue Feb 21 15:34:09 2012] [debug]: Found GnuPG protected parts (/home/RT/RT-4.0.5/sbin/../lib/RT/Interface/Email/Auth/GnuPG.pm:240) [Tue Feb 21 15:34:09 2012] [debug]: Error during verify/decrypt operation (/home/RT/RT-4.0.5/sbin/../lib/RT/Interface/Email/Auth/GnuPG.pm:244) [Tue Feb 21 15:34:09 2012] [error]: Had a problem during decrypting and verifying (/home/RT/RT-4.0.5/sbin/../lib/RT/Interface/Email/Auth/GnuPG.pm:102) This is happening with RT-4.0.5 as well as 3.8.7. Any thoughts? Thank you, Martin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] preventing ParseNewMessageForTicketCcs abuse
Has anybody made any tweaks to keep ParseNewMessageForTicketCcs from being abused (say, by restricting the number of Ccs or limiting the accounts that can add Ccs in that manner)? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] preventing ParseNewMessageForTicketCcs abuse
On Tue, Feb 21, 2012 at 04:04:01PM +, Roedel, Mark wrote:
Has anybody made any tweaks to keep ParseNewMessageForTicketCcs from being
abused (say, by restricting the number of Ccs or limiting the accounts that
can add Ccs in that manner)?
Yes. Here is the bit we added to local/lib/RT/Interface/Email.pm for 3.8.5:
*** Email.pm_limitCcs 2011-03-04 09:43:40.0 -0600
--- Email.pm2010-02-24 16:18:22.0 -0600
***
*** 851,874
push @res, $address;
}
-
- #
- # Limit the number of Cc addresses that we add to a
- # ticket during the initial create to minimize damage
- # to our Email reputation when SPAM slips through DSPAM.
-
- $RT::Logger-debug($#res Ccs);
- if ( $#res 4 ) {
- my @riceCc;
- my @nonriceCc;
- @riceCc = grep /rice.edu/i, @res;
- @nonriceCc = grep !/rice.edu/i, @res;
- $RT::Logger-debug($#riceCc riceCcs, $#nonriceCc nonriceCcs);
- if ($#nonriceCc 3) {
- @res = (@riceCc, @nonriceCc[0..3]);
- }
- }
-
return @res;
}
--- 851,856
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[rt-users] (Installing RT 4.0.5) Fixdeps unable to make HTML::Mason
Hi, I am trying to install RT 4.0.5 on FC 12, when I make fixdeps, I am getting: ... HTML-Mason-1.48/inc/Mason/Build.pm '/usr/bin/perl Makefile.PL' returned status 512, won't make Running make test Make had some problems, won't test Running make install Make had some problems, won't install ... Any ideas what could be going wrong, and how to resolve this issue? Thanks in anticipation. Walid RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Searching on Custom Fields
1. http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of cf's associated with this queue (Systems). 2. http://scrambling.ca/crap/rt-users_2_show-two-cfs.png shows a random ticket's CF's (ticket is in Systems queue). 3. http://scrambling.ca/crap/rt-users_3_query-builder.png shows the query builder after specifying the Queue='Systems'. Note that IT Category shows up, but Center does not. 4. http://scrambling.ca/crap/rt-users_4_it-category-config.png IT Category config. 5. http://scrambling.ca/crap/rt-users_5_it-category-appliesto.png IT Category applies-to list. 6. http://scrambling.ca/crap/rt-users_6_center-config.png Center config. 7. http://scrambling.ca/crap/rt-users_7_center-applies-to.png Center applies-to. Let me know if it would be helpful to see any other stuff! Thanks all! A few screenshots would be helpful to better understand situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything specifically about this issue. RT 3.8.8 I've got a queue with 2 custom fields associated with it (they're not global custom fields). Click on Tickets, then New Search. Select the queue, and hit Add These Terms, and one of the two custom fields shows up in the Add Criteria section, but not both. Smells like a bug. ??Anyone know if this works right in a later 3.x release? ??Or is this happening only to me? Thanks in advance! --- Jason Marshall IT Manager Kelman Data Management RT Training Sessions (http://bestpractical.com/services/training.html) * Boston ??March 5 6, 2012 -- Best regards, Ruslan. --- Jason Marshall IT Manager Kelman Data Management 403.294.7557 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Am I missing a right?
Using RT 4.0.4 If a ticket is owned already, I cannot re-assign it unless I set the owner to Nobody, then assign it. Is this normal behavior? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Installing ExtUtil::MakeMaker hangs
When using make fixdeps, CPAN appears to hang on ExtUtil::MakeMaker. I know very little about CPAN and installing these things by hand. I've seen some advise on the web about disabling a line of code and then the compile works, but I don't know where to find the source code to modify. Nor do I know if this is even all that great of an idea. What happens looks like this: [...] Manifying blib/man3/CPAN::Meta::Prereqs.3 Manifying blib/man3/Version::Requirements.3 Manifying blib/man3/File::Temp.3 Manifying blib/man3/CPAN::Meta::Validator.3 Manifying blib/man3/version.3 Manifying blib/man3/ExtUtils::MM_Any.3 MSCHWERN/ExtUtils-MakeMaker-6.62.tar.gz /usr/bin/make -- OK Running make test PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -MExtUtils::Command::MM -e test_harness(0, 'blib/lib', 'blib/arch') t/*.t t/00compile.t . ok t/arch_check.t ok t/backwards.t . ok t/basic.t . ok t/build_man.t . ok t/cd.t ok t/config.t ok t/dir_target.t ok t/FIRST_MAKEFILE.t ok t/fix_libs.t .. ok t/fixin.t . ok t/hints.t . ok t/INST.t .. ok t/INST_PREFIX.t ... ok t/INSTALL_BASE.t .. 1/20 Then it hangs there indefinitely. There is more data here: http://www.perlmonks.org/?node_id=918598 Any advise? Thanks, Jaime -- Network Administrator Cairo-Durham Central School District http://cns.cairodurham.org RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Am I missing a right?
Hey Jeff You are not allowed to Take a ticket that is owned by someone, you have to steal it, which is in the Actions tab and is a different right. Chris RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Am I missing a right?
On 02/21/2012 12:52 PM, Jeff Blaine wrote: Using RT 4.0.4 If a ticket is owned already, I cannot re-assign it unless I set the owner to Nobody, then assign it. Is this normal behavior? Yes. To assign a ticket you someone, the ticket either needs to be unowned or owned by you. So you could also Take the ticket (making yourself the Owner) and then give it to someone. RT uses Owner as the only form of ticket locking. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] (Installing RT 4.0.5) Fixdeps unable to make HTML::Mason
On Tue, Feb 21, 2012 at 04:24:05PM +, Walid Haider wrote: I am trying to install RT 4.0.5 on FC 12, when I make fixdeps, I am getting: ... HTML-Mason-1.48/inc/Mason/Build.pm '/usr/bin/perl Makefile.PL' returned status 512, won't make Running make test Make had some problems, won't test Running make install Make had some problems, won't install ... Any ideas what could be going wrong, and how to resolve this issue? Is that the full output of make fixdeps around that module? What happens if you run cpan HTML::Mason outside make fixdeps? -kevin pgp7s5OvSdyYi.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Running 3.8.11 and 4.0.5 on the same box?
So, if I build my own separate Perl for RT 4.0.5, how do I make Red Hat's mod_perl 2 use *that* Perl? Seems like a very dark and long rabbit hole... On 2/20/2012 2:18 PM, Jeff Blaine wrote: We want to install 4.0.5 alongside our working 3.8.11 setup, and keep 3.8.11 working while some folks check out 4.0.5. Does anyone know if the deps for 4.0.5 will screw up a running 3.8.10 instance? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] linking to saved search results by name or ID
I have a large collection of saved searches and occasionally I need to ask someone else to look at one of them. Currently I have to send them the Show Results link, which is very long and unwieldy. It would be much more convenient if I could link to a saved search by name or ID. For example, Bugzilla saved search links look like this: http://bugs.example.com/buglist.cgi?cmdtype=runnamednamedcmd=All%20My%20Boogs I've tried searching the bug tracker and mailing list archives. All I turned up was this rt-users thread from last year where they ended up using the Show Results link: http://www.gossamer-threads.com/lists/rt/users/98865 In 4.0.1 Search/Results.html declares a Mason argument SavedSearchId but it doesn't seem to be used anywhere in that file. Trying to use it like this returns an empty results page: http://bugs.example.com/Search/Results.html?SavedSearchId=28 Is there some way to do this that I'm missing? If not, are there any plans to implement it? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] 4.0.5 FastCGI nightmare
Well now. What a total waste of 4 hours so far :( It's a shame this is what web app deployment is in 2012 still. I remember this same old sort of crap from a decade ago. If anyone has any ideas, please share. I'm choosing FastCGI so that I can use my own Perl build, and not Red Hat's built into mod_perl. I've read docs/web_deployment.pod. It includes an Apache snippet, doesn't mention suexec configuration like the wiki does, doesn't mention the suexec DocumentRoot restriction, etc... Not a very useful document here so far. Here's rt-server.fcgi below, copied into the spot where Red Hat's suexec *must* find it located (under the compiled-in DocumentRoot). As you can see, it is owned by the suexec-destination user and group so suexec is happy: [root@rtdev1 httpd]# [root@rtdev1 ~]# cd /var/www [root@rtdev1 www]# ls -ld . drwxr-xr-x 7 root root 4096 Feb 21 20:05 ./ [root@rtdev1 www]# ls -ld fcgi/ dr-xr-xr-x 2 rt rt 4096 Feb 21 20:12 fcgi// [root@rtdev1 www]# ls -ld fcgi/rt-server.fcgi -r-xr-xr-x 1 rt rt 8043 Feb 21 20:12 fcgi/rt-server.fcgi* [root@rtdev1 www]# LoadModule fastcgi_module modules/mod_fastcgi.so FastCgiWrapper /usr/sbin/suexec FastCgiServer /var/www/fcgi/rt-server.fcgi -processes 5 -idle-timeout 300 -user rt -group rt VirtualHost 1xx.xx.xx.xx:443 DocumentRoot /apps/rt4/share/html AddDefaultCharset UTF-8 Alias /NoAuth/images/ /apps/rt4/share/html/NoAuth/images/ ScriptAlias / /var/www/fcgi/rt-server.fcgi/ SuexecUserGroup rt rt Location / Options +ExecCGI AddHandler fastcgi-script fcgi Order allow,deny Allow from all /Location /VirtualHost suexec.log states everything is fine: [2012-02-21 20:29:03]: uid: (rt/rt) gid: (rt/rt) cmd: rt-server.fcgi Apache reports this: [Tue Feb 21 20:33:40 2012] [warn] FastCGI: server /var/www/fcgi/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds And the browser just spins for a LONG time, then finally throws a 500 Internal Server Error. Testing shows this: [root@rtdev1 httpd]# sudo -u apache /var/www/fcgi/rt-server.fcgi --port WARNING: RT couldn't start up a web server on port . This is often the case if the port is already in use or you're running /var/www/fcgi/rt-server.fcgi as someone other than your system's root user. You may also specify a temporary port with: /var/www/fcgi/rt-server.fcgi --port port Please check your system configuration or choose another port I get the same exact error if I run rt-server.fcgi as root, so it's not a permissions problem. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] linking to saved search results by name or ID
On Tue, Feb 21, 2012 at 02:45:48PM -0800, Sam Hanes wrote: I have a large collection of saved searches and occasionally I need to ask someone else to look at one of them. Currently I have to send them the Show Results link, which is very long and unwieldy. It would be much more convenient if I could link to a saved search by name or ID. For example, Bugzilla saved search links look like this: http://bugs.example.com/buglist.cgi?cmdtype=runnamednamedcmd=All%20My%20Boogs I've tried searching the bug tracker and mailing list archives. All I turned up was this rt-users thread from last year where they ended up using the Show Results link: http://www.gossamer-threads.com/lists/rt/users/98865 In 4.0.1 Search/Results.html declares a Mason argument SavedSearchId but it doesn't seem to be used anywhere in that file. Trying to use it like this returns an empty results page: http://bugs.example.com/Search/Results.html?SavedSearchId=28 Is there some way to do this that I'm missing? If not, are there any plans to implement it? There isn't currently a way to do this, there's a feature request bug open about it: http://issues.bestpractical.com/Ticket/Display.html?id=19320 -kevin pgpk6d7QrxwnG.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] 4.0.5 FastCGI nightmare
On Tue, Feb 21, 2012 at 08:49:23PM -0500, Jeff Blaine wrote: I've read docs/web_deployment.pod. It includes an Apache snippet, doesn't mention suexec configuration like the wiki does, doesn't mention the suexec DocumentRoot restriction, etc... Not a very useful document here so far. It includes two working FastCGI configs (we're using one of them in production). It doesn't document every possible way to deploy RT, just several standard and tested solutions. Apache reports this: [Tue Feb 21 20:33:40 2012] [warn] FastCGI: server /var/www/fcgi/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds And the browser just spins for a LONG time, then finally throws a 500 Internal Server Error. Testing shows this: [root@rtdev1 httpd]# sudo -u apache /var/www/fcgi/rt-server.fcgi --port Try running sudo -u apache plackup --server FCGI /var/www/fcgi/rt-server.fcgi rt-server.fcgi depends a lot on proper environment. If you want to run it outside of mod_fastcgi/mod_fcgid you'll need to do it more explicitly. I believe there's a bug open to untangle it. -kevin pgplAq3vBfDYj.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
