Re: [rt-users] share dashboard with a group
Hi Glenn, ran in to a bit of problem while shearing the dash in to a group below is the procedure as below 1. Gave my self to create, delete, view etc dashboards 2. And got my self assigned to the group the I am going to share 3. Created the new dash with the selection of the group to share the dash As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system Appreciate any help that you can give Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:39 Subject: Re: [rt-users] share dashboard with a group hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:14 Subject: Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Can't fork at Mailer.pm
On 5.10.2012 19:05, Thomas Sibley wrote: On 10/05/2012 02:31 AM, Martin Drasar wrote: after upgrading to RT 4.0.6 I am having problems with mail sending. This line starts to appear in log: Scrip Commit 6 died. - Can't fork at /usr/share/perl5/Mail/Mailer.pm line 145 and no mail can be sent until I restart the Apache. Do you have any idea why it is happening? And more importantly - how can I solve this so it does not happen again? Can't fork means your operating system is dangerously out of memory. You should tune Apache and anything else on the box (your database server?) to coexist peacefully. What MailCommand are you using in RT? Hi Thomas, I am using sendmail as a mail command, but you are most likely right about insufficient memory. I have checked the logs and Apache processes were dying of memory starvation. I have doubled the memory (it was only 1 gig) and will check if it keeps happening. Thanks, Martin Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Can't fork at Mailer.pm
On 8 Oct 2012, at 09:42, Martin Drasar dra...@ics.muni.cz wrote: On 5.10.2012 19:05, Thomas Sibley wrote: On 10/05/2012 02:31 AM, Martin Drasar wrote: after upgrading to RT 4.0.6 I am having problems with mail sending. This line starts to appear in log: Scrip Commit 6 died. - Can't fork at /usr/share/perl5/Mail/Mailer.pm line 145 and no mail can be sent until I restart the Apache. Do you have any idea why it is happening? And more importantly - how can I solve this so it does not happen again? Can't fork means your operating system is dangerously out of memory. You should tune Apache and anything else on the box (your database server?) to coexist peacefully. What MailCommand are you using in RT? Hi Thomas, I am using sendmail as a mail command, but you are most likely right about insufficient memory. I have checked the logs and Apache processes were dying of memory starvation. I have doubled the memory (it was only 1 gig) and will check if it keeps happening. Make sure you have plenty of swap allocated; you may not need the memory as physical. I run the RT web server on a machine with only 2GB of RAM, and it's fine. I don't run the database on the same machine, though. You have to remember that when Apache/perl forks to exec the sendmail binary, temporarily you double the virtual memory requirement of the Apache/perl setup. You either have to have virtual memory overcommit turned on (which I think is the default on most Linux systems these days) or to have enough swap allocated to cope. vm.overcommit_memory = 0 in /etc/sysctl.conf is probably what you want. You probably actively don't want it to be set to 2. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Can't fork at Mailer.pm
On 8.10.2012 10:53, Tim Cutts wrote: Make sure you have plenty of swap allocated; you may not need the memory as physical. I run the RT web server on a machine with only 2GB of RAM, and it's fine. I don't run the database on the same machine, though. You have to remember that when Apache/perl forks to exec the sendmail binary, temporarily you double the virtual memory requirement of the Apache/perl setup. You either have to have virtual memory overcommit turned on (which I think is the default on most Linux systems these days) or to have enough swap allocated to cope. vm.overcommit_memory = 0 in /etc/sysctl.conf is probably what you want. You probably actively don't want it to be set to 2. Tim Hi Tim, thank you for the tips, I was not aware about doubling the virtual memory requirements. I will look into it. Martin Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Can't fork at Mailer.pm
On 8 Oct 2012, at 10:03, Martin Drasar dra...@ics.muni.cz wrote: thank you for the tips, I was not aware about doubling the virtual memory requirements. I will look into it. It's only for a split second, and the memory isn't used. UNIX doesn't just start an application in one go, it uses two steps: 1) fork This duplicates the current process, and both processes continue executing. UNIX does this with so-called copy-on-write, so the pages aren't actually duplicated until they're modified, but nevertheless, the potential exists for both copies to be completely required, so if you have vm.overcommit_memory set to 2, you need all that virtual memory to be available just in case. 2) exec the newly forked process usually immediately executes the exec() system call, which replaces the current process' virtual memory image with the desired program. At this point, the virtual memory requirements go back down again (assuming the new process is something small, which in the case of sendmail, it is). Apologies if there are errors and oversimplifications in the above, I'm not exactly a total UNIX beardy type. We've seen this bite us on some of our HPC clusters at work - there, we do have vm.overcommit_memory set to 2, because we want programs allocating too much memory to die immediately, without risk of the kernel's out of memory killer zapping the wrong thing. A common problem on such machines is very large computational jobs trying to start sub-processes - as soon as they do, their virtual memory requirement doubles and the fork() fails with an out of memory error. It just seemed to me that it might be the case with your system. Try the output of: cat /proc/sys/vm/overcommit_memory if it's 2, then this is probably your problem. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Can't fork at Mailer.pm
On 8.10.2012 11:29, Tim Cutts wrote: It's only for a split second, and the memory isn't used. UNIX doesn't just start an application in one go, it uses two steps: 1) fork This duplicates the current process, and both processes continue executing. UNIX does this with so-called copy-on-write, so the pages aren't actually duplicated until they're modified, but nevertheless, the potential exists for both copies to be completely required, so if you have vm.overcommit_memory set to 2, you need all that virtual memory to be available just in case. 2) exec the newly forked process usually immediately executes the exec() system call, which replaces the current process' virtual memory image with the desired program. At this point, the virtual memory requirements go back down again (assuming the new process is something small, which in the case of sendmail, it is). Apologies if there are errors and oversimplifications in the above, I'm not exactly a total UNIX beardy type. We've seen this bite us on some of our HPC clusters at work - there, we do have vm.overcommit_memory set to 2, because we want programs allocating too much memory to die immediately, without risk of the kernel's out of memory killer zapping the wrong thing. A common problem on such machines is very large computational jobs trying to start sub-processes - as soon as they do, their virtual memory requirement doubles and the fork() fails with an out of memory error. It just seemed to me that it might be the case with your system. Try the output of: cat /proc/sys/vm/overcommit_memory if it's 2, then this is probably your problem. Tim I have checked the overcommit settings and it is zero. It seems that the problem was purely in RT and postgres running with mostly default settings on one machine with not enough memory. It was good enough for RT 3.8.7, but it is not for 4.0.6. Although now I remember a few times when processes were killed because of insufficient memory back then. But it happened so little that we did not pay attention. I will not be making the same mistake again... I will ask some greybeard to check the settings for me or throw memory at it, until the problem goes away :-) Anyway, thanks a lot for your help. Martin Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] RT 4.0.4 CAS LDAP LDAPImport - Problem Privileged/Unprivileged users
Hey everybody. I’m new with RT and please for a little patience if I said some stupid things and sorry for my English I’m setting up new instance RT 4.0.4 on CentOS 6. For auth I’m using CAS to implement SSO on a few applications. CAS using LDAP which stands on AD Win Ser 2008. I implement CAS in RT using mod_auth_cas and WebExternalAuth. To get groups and users form LDAP I used LDAPImport. And almost everything works fine but I have problem with Unprivileged users. For example I wanna set up mapping for 3 groups from LDAP: external (users who can only write ticket and check status of them), internal (users who manage tickets from external users and other stuff) and admin. I want this grups in RT, and it’s not problem to make configuration for internal and admin groups but for all 3 grups it’s not that easy (at least for me ). I think the best configuration for external users is to be Unprivileged because this is the simplest way to close that group in some place. This group only need to login, make ticket and check status The question is, it’s possible to resolve problem with Privileged (internal, admin) and Unprivileged (external) groups of users using some steps or changing configuration? To send 2 groups with Privileged users and others with Unprivileged users? Some my thoughts: It’s obvious that if I use LDAPImport and put Set($LDAPCreatePrivileged, 1); in RT_SiteConfig, all new users imported to RT will be Privileged, and when if I put 0 all users will be Unprivileged. I thing it’s possible to use Set($LDAPCreatePrivileged, 1); and default settings of RT to get a solution of this problem. Because if you make a user in LDAP and as a first step you try to login in RT, not using LDAPImport but login directly in RT the user will be create with Unprivileged rights. This is some solution but in settings of this user we don’t have email which is required to make and see own tickets. If you have some thoughts or ideas, I will be very grateful Regards, Jan Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] RT 4.0.4 CAS LDAP LDAPImport - Problem Privileged/Unprivileged users
Hey everybody. I’m new with RT and please for a little patience if I said some stupid things and sorry for my English I’m setting up new instance RT 4.0.4 on CentOS 6. For auth I’m using CAS to implement SSO on a few applications. CAS using LDAP which stands on AD Win Ser 2008. I implement CAS in RT using mod_auth_cas and WebExternalAuth. To get groups and users form LDAP I used LDAPImport. And almost everything works fine but I have problem with Unprivileged users. For example I wanna set up mapping for 3 groups from LDAP: external (users who can only write ticket and check status of them), internal (users who manage tickets from external users and other stuff) and admin. I want this grups in RT, and it’s not problem to make configuration for internal and admin groups but for all 3 grups it’s not that easy (at least for me ). I think the best configuration for external users is to be Unprivileged because this is the simplest way to close that group in some place. This group only need to login, make ticket and check status The question is, it’s possible to resolve problem with Privileged (internal, admin) and Unprivileged (external) groups of users using some steps or changing configuration? To send 2 groups with Privileged users and others with Unprivileged users? Some my thoughts: It’s obvious that if I use LDAPImport and put Set($LDAPCreatePrivileged, 1); in RT_SiteConfig, all new users imported to RT will be Privileged, and when if I put 0 all users will be Unprivileged. I thing it’s possible to use Set($LDAPCreatePrivileged, 1); and default settings of RT to get a solution of this problem. Because if you make a user in LDAP and as a first step you try to login in RT, not using LDAPImport but login directly in RT the user will be create with Unprivileged rights. This is some solution but in settings of this user we don’t have email which is required to make and see own tickets. If you have some thoughts or ideas, I will be very grateful Regards, Jan Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
any one have came across this :( From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 25 September 2012, 13:06 Subject: Re: [rt-users] relations between reminder and ticket Hi I am trying find why this is hapening Couldn't find Ticket for reminder 2087. Please contact administrator. since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
