Re: [rt-users] RT Migration to new HW and version
Those are the exact steps we took when we migrated to new HW and upgraded to latest; except, we are using mysql instead of Oracle. We migrated from 3.8 to 4.0.8 Note: for step 4, I ran make upgrade-database. It mentions this in README Good luck! From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: RT User List rt-users@lists.bestpractical.com Sent: Tuesday, November 13, 2012 11:08 PM Subject: [rt-users] RT Migration to new HW and version Hi, I am running RT 4.0.1rc1 and I want to upgrade this to the latest in the same time I need to do an upgrade on our HW too and Oracle 10g2. The process that I’m thinking of following would be 1. Install and configure new RT instant and Database 2. Replicate configuration (SLA, LDAP, and any other that I have done so far) 3. Backup and Restore the database on this new environment 4. Run upgrad scripts (if there is any) for the database Will this work, if not how would I go about achieving this kind of migration Thanks and Best Regards We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT Bug?
On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote: Chiming in to say that we're also having this issue on RT version 3.8.15. This other thread also references the issue: http://www.gossamer-threads.com/lists/rt/users/108219 Should we expect a fix on the 3.8.x branch as well ? It's a rather inconvenient bug considering it wasn't present before our upgrade from 3.8.8. RT 3.8 is only getting critical and security fixes (see paragraph 3 of this) http://blog.bestpractical.com/2012/08/release-scheduling.html If this is really a regression from 3.8.8 then it's possible we'll make a 3.8.16 release, but you're the first person to claim a regression. -kevin pgpXHq93bvxEi.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] adding new system RT System's saved searches
On Mon, Nov 12, 2012 at 11:14:25AM +0100, Arkadiusz Miśkiewicz wrote: I can edit system searches by settings-saved searches-unowned tickets (for example) - You can also edit the predefined search itself: Search - Unowned Tickets Now I want add new system search like owned tickets for example. Unfortunately, you can't do this from the UI. You can only do it with an initialdata file (see the etc/initialdata file we ship with RT and the docs/initialdata.pod available in git. The best you can do from the UI is to make a group saved search for a group everyone is in. This is a limitation we hope to remove in a future major release of RT. When editing existing system unowned ticket search the description for it is [_1] newest unowned tickets. What is [_1] meaning and what to use as description there if I want new _system_ search? Just copy the [_1], it's a placeholder for RT to pass in the number of rows being passed to the results (it's used elsewhere through RT's localization code to pass 'constant' strings). -kevin pgpvxovxPiOfB.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RES: Exchange rt
According to the README file -Set up users, groups, queues, scrips and access control before confifuring mail. What basic users, groups, queues, scrips and access control should be configured? Is this documented any where? Thanks. On Fri, Nov 9, 2012 at 8:48 PM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Nov 09, 2012 at 09:46:50PM +, Diaulas Castro wrote: If you use Debian/Ubuntu just install ssmtp and put your authentication/relay configuration on /etc/ssmtp A note about ssmtp or programs like it. If it doesn't manage a queue of failed email, then if your exchange server is ever down and RT tries to send mail, that mail will be lost. This is why I always use a real MTA in relay mode since it has robust queue/retry code. -kevin We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] adding new system RT System's saved searches
On Wednesday 14 of November 2012, Kevin Falcone wrote: On Mon, Nov 12, 2012 at 11:14:25AM +0100, Arkadiusz Miśkiewicz wrote: I can edit system searches by settings-saved searches-unowned tickets (for example) - You can also edit the predefined search itself: Search - Unowned Tickets Now I want add new system search like owned tickets for example. Unfortunately, you can't do this from the UI. You can only do it with an initialdata file (see the etc/initialdata file we ship with RT and the docs/initialdata.pod available in git. The best you can do from the UI is to make a group saved search for a group everyone is in. This is a limitation we hope to remove in a future major release of RT. Hm, I did what I described earlier (editing You can also edit the predefined search itself: Search - Unowned Tickets), modified search rules to match my needs and then saved using Save as New. It got saved in RT System's saved searches, so looks like adding new system search is possible from UI right now. Thanks, -- Arkadiusz Miśkiewicz, arekm / maven.pl We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Search format changed after upgrade
Thomas, that worked. Thanks.
On Tue, Nov 13, 2012 at 10:10 AM, Thomas Sibley t...@bestpractical.comwrote:
On 11/12/2012 03:26 PM, Leo Gorauskas wrote:
How can I add a class or ID to an element within a search format?
You'll need to adjust the allowed HTML attributes, but be aware of the
potential security concerns (faking up transactions and other parts of
the UI in arbitrary messages). Put the following in
local/lib/RT/Interface/Web_Local.pm:
package HTML::Mason::Commands;
our %SCRUBBER_ALLOWED_ATTRIBUTES;
$SCRUBBER_ALLOWED_ATTRIBUTES{'id'}= 1;
$SCRUBBER_ALLOWED_ATTRIBUTES{'class'} = 1;
1;
Then clear the mason cache and restart RT.
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Re: [rt-users] adding new system RT System's saved searches
On 11/14/2012 08:42 AM, Arkadiusz Miśkiewicz wrote: It got saved in RT System's saved searches, so looks like adding new system search is possible from UI right now. Yes, but it's unfortunately subtly different than the stock searches, and it won't be visible to all users (just superusers). We're hiring! http://bestpractical.com/jobs
Re: [rt-users] adding new system RT System's saved searches
On Wednesday 14 of November 2012, Thomas Sibley wrote: On 11/14/2012 08:42 AM, Arkadiusz Miśkiewicz wrote: It got saved in RT System's saved searches, so looks like adding new system search is possible from UI right now. Yes, but it's unfortunately subtly different than the stock searches, and it won't be visible to all users (just superusers). Such search added to default rt at glance works also for regular users and that was my goal. Thanks, -- Arkadiusz Miśkiewicz, arekm / maven.pl We're hiring! http://bestpractical.com/jobs
Re: [rt-users] selenium webdriver tests
Update: solved!
This certainly this was more a ckeditor question, but anyway,
just in case someone had a similar problem:
the right way to update the textarea using javascript is
*CKEDITOR.instances.UpdateContent.insertText('newer content')*
On Mon, Nov 12, 2012 at 4:49 PM, Hugo Escobar hesco...@afslc.com wrote:
Hi there:
I been implementing a testing environment for custom code based on
selenium webdriver.
Testing environment: CentOS 6.3, Apache, MySQL, Firefox.
So far, I've been successful in running a set of test cases, the only
problem I have is when I try to update the textarea (create, or reply
ticket). The js script executes showing no errors, etc but the content
never changes. My assumption is that the ckeditor is not updating
its content when a value has been assigned to the textarea element.
I show below a couple of the js snippets of my unsuccessful attempts:
=-=-=-
document.getElementsByName('UpdateContent')[0].value='Testing ticket
reply.'
=-=-=-=
function UpdateFields() {
for (instance in CKEDITOR.instances) {
CKEDITOR.instance.setData('asdfasdfasdf');
// CKEDITOR.instances[instance].setData('asdfasdf');
}
}
Any help will highly appreciated!
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[rt-users] Forward tickets with comments
Hi all - Running RT 4.0.6 on Ubuntu 12.04. Curious if there is a way to forward a ticket while adding a comment to it. Currently, all I can do is choose To:, CC:, or Bcc:. Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT Migration to new HW and version
Hi Kem, thank you for the reply Best Regards From: kem cho kemcho12...@yahoo.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wednesday, 14 November 2012, 19:42 Subject: Re: [rt-users] RT Migration to new HW and version Those are the exact steps we took when we migrated to new HW and upgraded to latest; except, we are using mysql instead of Oracle. We migrated from 3.8 to 4.0.8 Note: for step 4, I ran make upgrade-database. It mentions this in README Good luck! From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: RT User List rt-users@lists.bestpractical.com Sent: Tuesday, November 13, 2012 11:08 PM Subject: [rt-users] RT Migration to new HW and version Hi, I am running RT 4.0.1rc1 and I want to upgrade this to the latest in the same time I need to do an upgrade on our HW too and Oracle 10g2. The process that I’m thinking of following would be 1. Install and configure new RT instant and Database 2. Replicate configuration (SLA, LDAP, and any other that I have done so far) 3. Backup and Restore the database on this new environment 4. Run upgrad scripts (if there is any) for the database Will this work, if not how would I go about achieving this kind of migration Thanks and Best Regards We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
