Re: [rt-users] Install RT - server.cnf ?
Am 28.06.2013 21:52, schrieb John Apodaca: There is a great procedure for installation of RT 4. Has anyone else used it? Install Request Tracker 4 http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12. The procedure suggests using MariaDB, but I installed the latest MySQL for Enterprise Linux 6. The procedure has worked perfectly, except for Step 5.1 where it says to modify parameters in: /etc/my.cnf.d/server.cnf This file does not exist anywhere on the system. Does anyone know of an equivalent file, or a place to add the specified parameter settings? John Apodaca You have to create the /etc/my.cnf.d/server.cnf file. Settings in files under /etc/my.cnf.d/ override the default settings in /etc/my.cnf file. Chris
[rt-users] R: Custom Ticket Status and Timing
Good evening, I am sorry to resurrect this old message, but I have left the implementation apart to follow other tasks, but now I have to get back to RT in order to fix it. I have fixed most of the problem now, but I always retrieve issue with the reporting phase to retrieve the date\time when the ticket has been put in workinprogress state (this is the custom status value). The DB has got a transaction table, and the transactions are store there. The issue is that I cannot find the datetime when the workinprogress status is reached in the DB. In which table I can found this data. At least without scripting in perl (I am a beginner in this field, perhaps almost worse) perhaps I can fix using a join in the DB. Thank you in advance. Regards, Mirko -Messaggio originale- Da: Kevin Falcone [mailto:falc...@bestpractical.com] Inviato: martedì 2 aprile 2013 21:59 A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Custom Ticket Status and Timing On Tue, Apr 02, 2013 at 01:17:33PM +, Mirko Spuntarelli wrote: I am trying to set up Request Tracker 4 and I have customized with business hours, sla and lifecycle. All I would you like to know if is it possibile to extract timestamp for my custom ticket status when the status has changed from a condition to another? For example: report how many hours the ticket as been in stall, or to store the date\time the ticket has been put in stall and then when it has been reopened. Obviously in my case, the stall condition, is a custom Ticket Status. The picture here attached will explain it better... highlighted you will find date\time datas I need. Those are Transactions of a Status type. You can iterate them with perl code (in fact, someone earlier today posted loops for looking through transactions during a debugging session) or you can go in the DB if that's easier to pull into an external reporting tool. -kevin
Re: [rt-users] Setup RT-Mailgate
On Fri, Jun 28, 2013 at 09:57:56PM +, Bryon Baker wrote: I figured out the issue. All I have to do is run the program from the tmp directory. I now get the following message delivered to MDA_external command rt-mailgate () But can't find it in RT no ticket created. I don't see where you specified what I assume is your fetchmail configuration to run rt-mailgate? You should also be reading your Apache logs to make sure that rt-mailgate is actually connecting to RT. -kevin pgp8g7JIkwb8I.pgp Description: PGP signature
Re: [rt-users] External Auth config with RT on Debian
On Fri, Jun 28, 2013 at 12:29:22PM -0700, jsolberg wrote:
Default settings till here
#PLUGINS
Set( @Plugins, qw(RT::Authen::ExternalAuth));
#External Auth Settings
Set($ExternalAuthPriority, [ 'My_LDAP',] );
Set($ExternalInfoPriority, [ 'My_LDAP',] );
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'dc2.xx.com',
'user' = 'cn=Bind
Ldap,ou=User,Logins,dc=intrepidls,dc=com',
'pass'= 'xxx',
'base' = 'dc=,dc=com',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803=2)',
'group' = 'cn=Domain
Users,ou=Groups_Security,dc=x,dc=com',
'group_attr'= 'member',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3, port = 3268 ],
'group_scope' = 'base',
'group_attr_value' = 'GROUP_ATTR_VALUE',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
},
},
# An example SSO cookie service
'My_SSO_Cookie' = {
'type' = 'cookie',
'name' = 'loginCookieValue',
'u_table' = 'users',
'u_field' = 'username',
'u_match_key' = 'userID',
'c_table' = 'login_cookie',
'c_field' = 'loginCookieValue',
'c_match_key' = 'loginCookieUserID',
'db_service_name' = 'My_MySQL'
},
} );
1;
I then use update-rt-siteconfig to merge these settings into
RT_SiteConfig.pm. From what I read this is all correct and Should allow AD
accounts to log in. Here is what is logging in the apache2 error log:
[Fri Jun 28 19:01:58 2013] [warning]: The actual HTTP_HOST (admin-rt4) does
NOT match the configured WebDomain (localhost). Perhaps you should
Set($WebDomain, 'admin-rt4'); in RT_SiteConfig.pm, otherwise your internal
links may be broken.
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:1194)
[Fri Jun 28 19:02:09 2013] [error]: FAILED LOGIN for jsolb...@xx.com
from 10.10.30.62 (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:40 2013] [error]: FAILED LOGIN for jsolberg from
10.10.30.62 ( /usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:52 2013] [info]: Successful login for root from
10.10.30.62 (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:745)
root@admin-rt4:/usr/share/request-tracker4/lib#
Navigate to Tools - Configuration - System Configuration and check
that Plugins contains RT::Authen::ExternalAuth.
-kevin
pgpWWkN7rE0AY.pgp
Description: PGP signature
Re: [rt-users] External Auth config with RT on Debian
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA256
Thanks for your reply. In the sys config it shows the following under PLUGINS:
Plugins [
'RT::Authen::ExternalAuth'
]
Jeff
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, July 01, 2013 9:14 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on Debian
Sensitivity: Confidential
* PGP Signed by an unknown key
On Fri, Jun 28, 2013 at 12:29:22PM -0700, jsolberg wrote:
Default settings till here
#PLUGINS
Set( @Plugins, qw(RT::Authen::ExternalAuth));
#External Auth Settings
Set($ExternalAuthPriority, [ 'My_LDAP',] ); Set($ExternalInfoPriority,
[ 'My_LDAP',] ); Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0); Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'dc2.xx.com',
'user' = 'cn=Bind
Ldap,ou=User,Logins,dc=intrepidls,dc=com',
'pass'= 'xxx',
'base' = 'dc=,dc=com',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803=2)',
'group' = 'cn=Domain
Users,ou=Groups_Security,dc=x,dc=com',
'group_attr'= 'member',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3, port = 3268 ],
'group_scope' = 'base',
'group_attr_value' = 'GROUP_ATTR_VALUE',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
},
},
# An example SSO cookie service
'My_SSO_Cookie' = {
'type' = 'cookie',
'name' = 'loginCookieValue',
'u_table' = 'users',
'u_field' = 'username',
'u_match_key' = 'userID',
'c_table' = 'login_cookie',
'c_field' = 'loginCookieValue',
'c_match_key' = 'loginCookieUserID',
'db_service_name' = 'My_MySQL'
},
} );
1;
I then use update-rt-siteconfig to merge these settings into
RT_SiteConfig.pm. From what I read this is all correct and Should
allow AD accounts to log in. Here is what is logging in the apache2 error log:
[Fri Jun 28 19:01:58 2013] [warning]: The actual HTTP_HOST (admin-rt4)
does NOT match the configured WebDomain (localhost). Perhaps you
should Set($WebDomain, 'admin-rt4'); in RT_SiteConfig.pm, otherwise
your internal links may be broken.
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:1194)
[Fri Jun 28 19:02:09 2013] [error]: FAILED LOGIN for
jsolb...@xx.com from 10.10.30.62
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:40 2013] [error]: FAILED LOGIN for jsolberg from
10.10.30.62 ( /usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:52 2013] [info]: Successful login for root from
10.10.30.62 (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:745)
root@admin-rt4:/usr/share/request-tracker4/lib#
Navigate to Tools - Configuration - System Configuration and check that
Plugins contains RT::Authen::ExternalAuth.
- -kevin
* Unknown Key
* 0x9E42250A
-BEGIN PGP SIGNATURE-
Version: PGP Universal 3.2.1 (Build 4940)
Charset: us-ascii
wsBVAwUBUdGtV08vfChWkpdqAQh9BQf/V16SlfqUkTqq86o9O0awLXboBVSQ17Pz
SdErERPzir0sDxK6gxHbC0OYiVg8+3jLvyWEyNg8/1am68/5XCzFUezQOkYHaz07
1Tm7SCejhLNE0hmeLW7GL+Q74YK+wzyJkWZqIrMkq0+tnpFk+cs7R6g0m+Rrn0x6
W1xQYVKUyM9DQYLHXaGN6FU3scUZJEV1If1KdTxHOX3IDl6yYCI5XXYYwj/XqokH
AyhYXhmihEhq/zWD657SNjO6CYJ8pH5GbXlgKeixDxO5anZ6rnjGSkFE/ekAqXip
m60hYh5h/UNztNl2urdFp6SQZhewCoE3mVNvtGiG4W32we7dzXTHVw==
=21Dv
-END PGP SIGNATURE-
Re: [rt-users] External Auth config with RT on Debian
On Mon, Jul 01, 2013 at 04:24:51PM +, Jeff Solberg wrote:
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, July 01, 2013 9:14 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on Debian
Sensitivity: Confidential
* PGP Signed by an unknown key
On Fri, Jun 28, 2013 at 12:29:22PM -0700, jsolberg wrote:
Default settings till here
#PLUGINS
Set( @Plugins, qw(RT::Authen::ExternalAuth));
#External Auth Settings
Set($ExternalAuthPriority, [ 'My_LDAP',] ); Set($ExternalInfoPriority,
[ 'My_LDAP',] ); Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0); Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'dc2.xx.com',
'user' = 'cn=Bind
Ldap,ou=User,Logins,dc=intrepidls,dc=com',
'pass'= 'xxx',
'base' = 'dc=,dc=com',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803=2)',
'group' = 'cn=Domain
Users,ou=Groups_Security,dc=x,dc=com',
'group_attr'= 'member',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3, port = 3268
],
'group_scope' = 'base',
'group_attr_value' = 'GROUP_ATTR_VALUE',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
},
},
# An example SSO cookie service
'My_SSO_Cookie' = {
'type' = 'cookie',
'name' = 'loginCookieValue',
'u_table' = 'users',
'u_field' = 'username',
'u_match_key' = 'userID',
'c_table' = 'login_cookie',
'c_field' = 'loginCookieValue',
'c_match_key' = 'loginCookieUserID',
'db_service_name' = 'My_MySQL'
},
} );
1;
I then use update-rt-siteconfig to merge these settings into
RT_SiteConfig.pm. From what I read this is all correct and Should
allow AD accounts to log in. Here is what is logging in the apache2 error
log:
[Fri Jun 28 19:01:58 2013] [warning]: The actual HTTP_HOST (admin-rt4)
does NOT match the configured WebDomain (localhost). Perhaps you
should Set($WebDomain, 'admin-rt4'); in RT_SiteConfig.pm, otherwise
your internal links may be broken.
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:1194)
[Fri Jun 28 19:02:09 2013] [error]: FAILED LOGIN for
jsolb...@xx.com from 10.10.30.62
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:40 2013] [error]: FAILED LOGIN for jsolberg from
10.10.30.62 ( /usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:52 2013] [info]: Successful login for root from
10.10.30.62 (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:745)
root@admin-rt4:/usr/share/request-tracker4/lib#
Navigate to Tools - Configuration - System Configuration and check that
Plugins contains RT::Authen::ExternalAuth.
Thanks for your reply. In the sys config it shows the following under PLUGINS:
Plugins [
'RT::Authen::ExternalAuth'
]
Great - now go make sure your $LogToScreen is set to 'debug' and log
in again.
root will always be able to log in because it has a local password
set, you're more concerned about getting useful debugging messages for
your jsolberg user.
-kevin
pgpWEQyK88Gd1.pgp
Description: PGP signature
Re: [rt-users] External Auth config with RT on Debian
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA256
Do I just add the $SetToLog options anywhere in the RT_SiteConfig.pm?
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, July 01, 2013 9:29 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on Debian
Sensitivity: Confidential
* PGP Signed by an unknown key
On Mon, Jul 01, 2013 at 04:24:51PM +, Jeff Solberg wrote:
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Monday, July 01, 2013 9:14 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on
Debian
Sensitivity: Confidential
Old Signed by an unknown key
On Fri, Jun 28, 2013 at 12:29:22PM -0700, jsolberg wrote:
Default settings till here
#PLUGINS
Set( @Plugins, qw(RT::Authen::ExternalAuth));
#External Auth Settings
Set($ExternalAuthPriority, [ 'My_LDAP',] );
Set($ExternalInfoPriority, [ 'My_LDAP',] );
Set($ExternalServiceUsesSSLorTLS, 0); Set($AutoCreateNonExternalUsers,
0); Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'dc2.xx.com',
'user' = 'cn=Bind
Ldap,ou=User,Logins,dc=intrepidls,dc=com',
'pass'= 'xxx',
'base' = 'dc=,dc=com',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803=2)',
'group' = 'cn=Domain
Users,ou=Groups_Security,dc=x,dc=com',
'group_attr'= 'member',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3, port = 3268
],
'group_scope' = 'base',
'group_attr_value' = 'GROUP_ATTR_VALUE',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
},
},
# An example SSO cookie service
'My_SSO_Cookie' = {
'type' = 'cookie',
'name' = 'loginCookieValue',
'u_table' = 'users',
'u_field' = 'username',
'u_match_key' = 'userID',
'c_table' = 'login_cookie',
'c_field' = 'loginCookieValue',
'c_match_key' = 'loginCookieUserID',
'db_service_name' = 'My_MySQL'
},
} );
1;
I then use update-rt-siteconfig to merge these settings into
RT_SiteConfig.pm. From what I read this is all correct and Should
allow AD accounts to log in. Here is what is logging in the apache2 error
log:
[Fri Jun 28 19:01:58 2013] [warning]: The actual HTTP_HOST
(admin-rt4) does NOT match the configured WebDomain (localhost).
Perhaps you should Set($WebDomain, 'admin-rt4'); in
RT_SiteConfig.pm, otherwise your internal links may be broken.
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:1194)
[Fri Jun 28 19:02:09 2013] [error]: FAILED LOGIN for
jsolb...@xx.com from 10.10.30.62
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:40 2013] [error]: FAILED LOGIN for jsolberg from
10.10.30.62 (
/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:52 2013] [info]: Successful login for root from
10.10.30.62
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:745)
root@admin-rt4:/usr/share/request-tracker4/lib#
Navigate to Tools - Configuration - System Configuration and check that
Plugins contains RT::Authen::ExternalAuth.
Thanks for your reply. In the sys config it shows the following under PLUGINS:
Plugins [
'RT::Authen::ExternalAuth'
]
Great - now go make sure your $LogToScreen is set to 'debug' and log in again.
root will always be able to log in because
Re: [rt-users] Setup RT-Mailgate
I am getting the following message when getting mail.
delivered to MDA_external command rt-mailgate ()
I cannot find any new tickets.
I do not appear to have connect messages in the apache logs. What do I need to
check next?
Here is my get mail log
Getmail config
[retriever]
type = SimpleIMAPSSLRetriever
server = imap.gmail.com
port = 993
username = testxxx...@gmail.com
password = xx
mailboxes = ('INBOX',)
[destination]
type = MDA_external
path = /usr/bin/rt-mailgate
user = rtuser
group = rtgroup
arguments = (--url, http://localhost/rt;, --queue, IT Support,
--action, correspond,)
[options]
read_all = false
delete = false
received = false
delivered_to = false
message_log = /var/log/request-tracker/mvmail.log
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, July 01, 2013 11:12 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Setup RT-Mailgate
On Fri, Jun 28, 2013 at 09:57:56PM +, Bryon Baker wrote:
I figured out the issue. All I have to do is run the program from the tmp
directory.
I now get the following message
delivered to MDA_external command rt-mailgate ()
But can't find it in RT no ticket created.
I don't see where you specified what I assume is your fetchmail configuration
to run rt-mailgate?
You should also be reading your Apache logs to make sure that rt-mailgate is
actually connecting to RT.
-kevin
Re: [rt-users] External Auth config with RT on Debian
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA256
Added the following to my site config:
#logging
Set($LogToSyslog, '');
Set($LogToScreen, 'debug');
Set($LogToFile , 'debug');
Set($LogDir, '/var/log/request-tracker4');
Set($LogToFileNamed , rt.log);#log to rt.log
# end /etc/request-tracker4/RT_SiteConfig.d/logging
And restarted apache2, I tried to log in with domain account and this is what
is being logged to rt.log
root@admin-rt4:/var/log/request-tracker4# cat rt.log
[Mon Jul 1 17:47:43 2013] [debug]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check
whether each address belongs to RT or not. It is especially important to set
this option if RT recieves emails on addresses that are not in the database or
config. (/usr/share/request-tracker4/lib/RT/Config.pm:454)
[Mon Jul 1 17:47:43 2013] [warning]: The actual HTTP_HOST (admin-rt4) does NOT
match the configured WebDomain (localhost). Perhaps you should Set($WebDomain,
'admin-rt4'); in RT_SiteConfig.pm, otherwise your internal links may be broken.
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:1194)
[Mon Jul 1 17:47:50 2013] [error]: FAILED LOGIN for jsolberg from 10.10.30.63
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Mon Jul 1 17:49:46 2013] [info]: Successful login for root from 10.10.30.63
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:745)
[Mon Jul 1 17:53:05 2013] [error]: FAILED LOGIN for jsolb...@x.com from
10.10.30.63 (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
My guess is the debugging options is not telling us much :(
Jeff
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, July 01, 2013 9:29 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on Debian
Sensitivity: Confidential
* PGP Signed by an unknown key
On Mon, Jul 01, 2013 at 04:24:51PM +, Jeff Solberg wrote:
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Monday, July 01, 2013 9:14 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on
Debian
Sensitivity: Confidential
Old Signed by an unknown key
On Fri, Jun 28, 2013 at 12:29:22PM -0700, jsolberg wrote:
Default settings till here
#PLUGINS
Set( @Plugins, qw(RT::Authen::ExternalAuth));
#External Auth Settings
Set($ExternalAuthPriority, [ 'My_LDAP',] );
Set($ExternalInfoPriority, [ 'My_LDAP',] );
Set($ExternalServiceUsesSSLorTLS, 0); Set($AutoCreateNonExternalUsers,
0); Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'dc2.xx.com',
'user' = 'cn=Bind
Ldap,ou=User,Logins,dc=intrepidls,dc=com',
'pass'= 'xxx',
'base' = 'dc=,dc=com',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803=2)',
'group' = 'cn=Domain
Users,ou=Groups_Security,dc=x,dc=com',
'group_attr'= 'member',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3, port = 3268
],
'group_scope' = 'base',
'group_attr_value' = 'GROUP_ATTR_VALUE',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
},
},
# An example SSO cookie service
'My_SSO_Cookie' = {
'type' = 'cookie',
'name' = 'loginCookieValue',
'u_table' = 'users',
'u_field' = 'username',
'u_match_key' = 'userID',
'c_table' = 'login_cookie',
'c_field' = 'loginCookieValue',
'c_match_key' =
Re: [rt-users] Setup RT-Mailgate
I am getting the following message. RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. Do I need to create an everyone group and give that group rights to create Tickets? Or How do I control who creates tickets when they are coming in from emaIl? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, July 01, 2013 11:12 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setup RT-Mailgate On Fri, Jun 28, 2013 at 09:57:56PM +, Bryon Baker wrote: I figured out the issue. All I have to do is run the program from the tmp directory. I now get the following message delivered to MDA_external command rt-mailgate () But can't find it in RT no ticket created. I don't see where you specified what I assume is your fetchmail configuration to run rt-mailgate? You should also be reading your Apache logs to make sure that rt-mailgate is actually connecting to RT. -kevin
Re: [rt-users] Setup RT-Mailgate
That was the trick give rights to the global everyone group. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Monday, July 01, 2013 1:23 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setup RT-Mailgate I am getting the following message. RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. Do I need to create an everyone group and give that group rights to create Tickets? Or How do I control who creates tickets when they are coming in from emaIl? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, July 01, 2013 11:12 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setup RT-Mailgate On Fri, Jun 28, 2013 at 09:57:56PM +, Bryon Baker wrote: I figured out the issue. All I have to do is run the program from the tmp directory. I now get the following message delivered to MDA_external command rt-mailgate () But can't find it in RT no ticket created. I don't see where you specified what I assume is your fetchmail configuration to run rt-mailgate? You should also be reading your Apache logs to make sure that rt-mailgate is actually connecting to RT. -kevin
[rt-users] RT Scrip
Is there a library of RT-scrips? If so where can I find it? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care
Re: [rt-users] External Auth config with RT on Debian
Jeff
I put mine at the beginning, but I am pretty sure it does not matter.
Don't forget when you make changes to this config you need to restart Apache.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Solberg
Sent: Monday, July 01, 2013 11:38 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] External Auth config with RT on Debian
Sensitivity: Confidential
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA256
Do I just add the $SetToLog options anywhere in the RT_SiteConfig.pm?
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, July 01, 2013 9:29 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on Debian
Sensitivity: Confidential
* PGP Signed by an unknown key
On Mon, Jul 01, 2013 at 04:24:51PM +, Jeff Solberg wrote:
- -Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Monday, July 01, 2013 9:14 AM
To: rt-users@lists.bestpractical.com
Subject: [secure] Re: [rt-users] External Auth config with RT on
Debian
Sensitivity: Confidential
Old Signed by an unknown key
On Fri, Jun 28, 2013 at 12:29:22PM -0700, jsolberg wrote:
Default settings till here
#PLUGINS
Set( @Plugins, qw(RT::Authen::ExternalAuth));
#External Auth Settings
Set($ExternalAuthPriority, [ 'My_LDAP',] );
Set($ExternalInfoPriority, [ 'My_LDAP',] );
Set($ExternalServiceUsesSSLorTLS, 0); Set($AutoCreateNonExternalUsers,
0); Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'dc2.xx.com',
'user' = 'cn=Bind
Ldap,ou=User,Logins,dc=intrepidls,dc=com',
'pass'= 'xxx',
'base' = 'dc=,dc=com',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803=2)',
'group' = 'cn=Domain
Users,ou=Groups_Security,dc=x,dc=com',
'group_attr'= 'member',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3, port = 3268
],
'group_scope' = 'base',
'group_attr_value' = 'GROUP_ATTR_VALUE',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
},
},
# An example SSO cookie service
'My_SSO_Cookie' = {
'type' = 'cookie',
'name' = 'loginCookieValue',
'u_table' = 'users',
'u_field' = 'username',
'u_match_key' = 'userID',
'c_table' = 'login_cookie',
'c_field' = 'loginCookieValue',
'c_match_key' = 'loginCookieUserID',
'db_service_name' = 'My_MySQL'
},
} );
1;
I then use update-rt-siteconfig to merge these settings into
RT_SiteConfig.pm. From what I read this is all correct and Should
allow AD accounts to log in. Here is what is logging in the apache2 error
log:
[Fri Jun 28 19:01:58 2013] [warning]: The actual HTTP_HOST
(admin-rt4) does NOT match the configured WebDomain (localhost).
Perhaps you should Set($WebDomain, 'admin-rt4'); in
RT_SiteConfig.pm, otherwise your internal links may be broken.
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:1194)
[Fri Jun 28 19:02:09 2013] [error]: FAILED LOGIN for
jsolb...@xx.com from 10.10.30.62
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:40 2013] [error]: FAILED LOGIN for jsolberg
