Re: [rt-users] Hiding non-content transactions with callbacks
Am 04.08.2014 um 22:36 schrieb Kevin Falcone: I considered giving this in my initial response, but it doesn't have the 4.2 compatible callback, so I didn't want to lead the original poster on until I'd had a chance to send a PR. -kevin It uses the RT 4.2 callback since Oct last year [1]. ;-) Chris [1] https://github.com/cloos/RT-Extension-HistoryFilter/commit/6fd31b0 -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Can't resolve in-progress ticket?
Yes, we fixed it with lifecycle entries in the RT_SiteConfig.pm, I hadn’t realized that lifecycles had replaced status’. Thanks, Rezty Felty Senior Linux Administrator Adknowledge 816-559-1196 From: Alex Peters a...@peters.netmailto:a...@peters.net Date: Monday, August 25, 2014 at 5:59 PM To: Rezty Felty rfe...@adknowledge.commailto:rfe...@adknowledge.com Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: Re: [rt-users] Can't resolve in-progress ticket? Sounds like a possible misconfiguration of the relevant lifecycle: https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Update-Transitions On 26/08/2014 1:40 am, Rezty Felty rfe...@adknowledge.commailto:rfe...@adknowledge.com wrote: More info, have opened additional tickets to test, seems that when any ticket is placed in in-progress status, it then loses all status choices except in-progress. Thanks, Rezty Felty Senior Linux Administrator Adknowledge 816-559-1196 From: Rezty Felty rfe...@adknowledge.commailto:rfe...@adknowledge.com Date: Monday, August 25, 2014 at 10:30 AM To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: [rt-users] Can't resolve in-progress ticket? I just upgraded our RT system, from running on SLES 11 to RHEL 6.5, RT from 3.8.7 to 4.2.6, and mysql from an old version to the latest mariadb. Upgrade went smoothly, have tested everything, all seems to be well, except one thing. I have a ticket that a user placed in in-progress status after the upgrade, and now the only status anyone can place it in, even me as an RT Admin, is in-progress. Can’t resolve, open, delete, pending, etc. They aren’t even choices in the drop-down in the jumbo ticket display. Any idea what caused this, and how to resolve? Thanks, Rezty Felty Senior Linux Administrator Adknowledge 816-559-1196 -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] search query returning unexpected results
Hi all,
This is the search query I have (built via the Query Builder):
Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue = 'YLN'
AND 'CF.{YLN Topic}' != 'Student Import System'
The search results *include* the tickets tagged with Student Import System. If
I change the 'not equal' to 'equal' it limits the search as you'd expect it to.
Same thing happens with LIKE vs NOT LIKE. This is looking a lot like a bug but
I'm wondering if manipulating custom fields in this way just isn't allowed.
I'm on 4.2.6.
Any ideas?
Thanks,
chanel
--
Chanel Wheeler
Programmer/Analyst
Yavapai Library Network
1120 Commerce Dr.
Prescott, AZ 86305
Phone: (928) 442-5741
chanel.whee...@yavapai.usmailto:chanel.whee...@yavapai.us
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
[rt-users] Full TextSearch with SphinxSE and MariaDB
I have an RT 4.2.6 install running on MariaDB. I installed the Sphinx extension into MariaDB following these isntructions: https://mariadb.com/kb/en/mariadb/documentation/storage-engines/sphinx-storage-engine/about-sphinxse/ After that I followed the directions on https://www.bestpractical.com/docs/rt/4.2.6/full_text_indexing.html The output of sbin/rt-setup-fulltext-index gave me some good defaults, I changed a few sphinx settings like file locations and port numbers. If I connect to the database manually and run select * from AttachmentsIndex WHERE query='wiki;mode=any'; I get some results back, and I see [Tue Aug 26 23:42:17.254 2014] 0.000 sec 0.000 sec [any/0/rel 122 (0,20)] [rt] wiki In the Sphinx log. However, when I try and do a search in RT, I don't get back content results and I don't see anything appear in the sphinx log What am I doing wrong? -- RT Training - Boston, September 9-10 http://bestpractical.com/training
