Re: [rt-users] the owner tab pulldown
Drew, Keneth, et al: thanks for responding! I guess the gap in my knowledge is that I don't know what permission (or combination of permissions) determines whether or not a user is allowed to take on a given ticket. Let me look into this aspect of it. Cheers, Boris. On Thu, Nov 27, 2014 at 3:09 PM, Drew drew.bent...@gmail.com wrote: I'm aware of the permissions, that is why I was asking Boris who is not seeing particular users on the drop down to assign the ticket to if they had the proper permissions to be an actual owner of the ticket. ;) On Nov 27, 2014 12:05 PM, Kenneth Crocker kenn.croc...@gmail.com wrote: Drew, There are many permissions they need in order to work on a ticket, ownership is one of them. I have an ebook out that explains a lot about permissions. It is titled RT for Beginners - A Topical Guide. It is only $9.99 at Amazon or Barnes. I've attached a TOC. Kenn On Thu, Nov 27, 2014 at 7:38 AM, Drew drew.bent...@gmail.com wrote: Do the users who do not show up have the proper permissions to be assigned the ticket? On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein borepst...@gmail.com wrote: Hello listmates, I have just encountered a strange situation. Apparently, as I am trying to assign a ticket, some users do show up in the Owner pulldown and others do not. Thus far, I have failed to see what the selection criteria is there. Any help with this will be greatly appreciated. Cheers, Boris.
[rt-users] Script issue
Hey guys, I'm not expert in RT yet but I'd like to be. I'm having a problem with one of my scripts. I created a script below: Condition - On Status Change Action - Notify Owner, Requestors, CCs, Admins Template - Status Change Stage - Transaction Create If I send an email to support, I'll receive back the ticket number on autoreply, but when the ticket change its status I'm not receiving a notification or any mail back to let me know the ticket changed from open to assigned or whatever status it is. I've been looking for everything on the internet but I couldn't find any information that might help me. IF you could help me I really appreciate it. Thanks, Renato Gentil -- View this message in context: http://requesttracker.8502.n7.nabble.com/Script-issue-tp59083.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] docs improvement suggestion for full-text searching
On 11/28/2014 03:12 AM, Jo Rhett wrote: Understood. Just a clarity nitpick :) Although I am confused by your statements that full text indexing isn’t available in MySQL. I’ve used this quite successfully in the past http://dev.mysql.com/doc/refman/5.6/en/innodb-fulltext-index.html At the time the documentation was written, MySQL only had FTS support using MyISAM, not InnoDB. Commits 84066c4 and 77641fc on the unmerged 4.2/mysql-native-fts branch clarify the topic, as well as implement native FTS support. Likewise, MariaDB has Sphinx support compiled in and available in their packages, which made this process almost trivial to enable. https://mariadb.com/kb/en/mariadb/documentation/storage-engines/sphinx-storage-engine/about-sphinxse/ RT doesn't officially support MariaDB -- though this is almost purely because of lack of documentation and testing infrastucture, not because it is known to have failure modes. When MariaDB support is added, the Sphinx integration will be noted. I found three problems in the config pushed out by the sbin/rt-setup-fulltext-index command: 1. You need to create and chown the var/sphinx directory it references mkdir /opt/rt4/var/sphinx chown -R sphinx:sphinx /opt/rt4/var/sphinx Noted in 2. You need to add this binlog path line binlog_path = /opt/rt4/var/sphinx 3. You need to add this compat line or searchd won’t start compat_sphinxql_magics = 0 What version of sphinx? Neither of those are necessary with 2.0. - Alex
Re: [rt-users] docs improvement suggestion for full-text searching
version 2.0.8-1 rpm package for EL6 On Dec 1, 2014, at 9:21 AM, Alex Vandiver ale...@bestpractical.com wrote: On 11/28/2014 03:12 AM, Jo Rhett wrote: Understood. Just a clarity nitpick :) Although I am confused by your statements that full text indexing isn’t available in MySQL. I’ve used this quite successfully in the past http://dev.mysql.com/doc/refman/5.6/en/innodb-fulltext-index.html At the time the documentation was written, MySQL only had FTS support using MyISAM, not InnoDB. Commits 84066c4 and 77641fc on the unmerged 4.2/mysql-native-fts branch clarify the topic, as well as implement native FTS support. Likewise, MariaDB has Sphinx support compiled in and available in their packages, which made this process almost trivial to enable. https://mariadb.com/kb/en/mariadb/documentation/storage-engines/sphinx-storage-engine/about-sphinxse/ RT doesn't officially support MariaDB -- though this is almost purely because of lack of documentation and testing infrastucture, not because it is known to have failure modes. When MariaDB support is added, the Sphinx integration will be noted. I found three problems in the config pushed out by the sbin/rt-setup-fulltext-index command: 1. You need to create and chown the var/sphinx directory it references mkdir /opt/rt4/var/sphinx chown -R sphinx:sphinx /opt/rt4/var/sphinx Noted in 2. You need to add this binlog path line binlog_path = /opt/rt4/var/sphinx 3. You need to add this compat line or searchd won’t start compat_sphinxql_magics = 0 What version of sphinx? Neither of those are necessary with 2.0. - Alex -- Jo Rhett +1 (415) 999-1798 Skype: jorhett Net Consonance : net philanthropy to improve open source and internet projects.
[rt-users] quick-set Starts date
I want to be able to quickly adjust a ticket's Starts date from the ticket's Display view without going to the ticket's Dates page and manually entering the date. For example, having a Starts top-level menu item next to Actions with sub-entries tomorrow morning, next week etc. would achieve this nicely. Has anyone already done something like this? Any recommended approaches? Is there a best-practice way for submitting a POST request from that menu, or would I have to do it as a GET request? Is anyone aware of a plugin that works in a similar manner? Any pointers on which callbacks I should target?
Re: [rt-users] quick-set Starts date
This is for Due Date but to change it shouldn't be that hard: https://github.com/leinaddm/RT-Extension-DueButtons Torsten Am 02.12.2014 um 03:22 schrieb Alex Peters: I want to be able to quickly adjust a ticket's Starts date from the ticket's Display view without going to the ticket's Dates page and manually entering the date. For example, having a Starts top-level menu item next to Actions with sub-entries tomorrow morning, next week etc. would achieve this nicely. Has anyone already done something like this? Any recommended approaches? Is there a best-practice way for submitting a POST request from that menu, or would I have to do it as a GET request? Is anyone aware of a plugin that works in a similar manner? Any pointers on which callbacks I should target?
