Drew, Keneth, et al: thanks for responding! I guess the gap in my knowledge is that I don't know what permission (or combination of permissions) determines whether or not a user is allowed to take on a given ticket. Let me look into this aspect of it.
Cheers, Boris. On Thu, Nov 27, 2014 at 3:09 PM, Drew <drew.bent...@gmail.com> wrote: > I'm aware of the permissions, that is why I was asking Boris who is not > seeing particular users on the drop down to assign the ticket to if they > had the proper permissions to be an actual owner of the ticket. ;) > On Nov 27, 2014 12:05 PM, "Kenneth Crocker" <kenn.croc...@gmail.com> > wrote: > >> Drew, >> >> There are many permissions they need in order to work on a ticket, >> ownership is one of them. >> >> I have an ebook out that explains a lot about permissions. It is titled >> "RT for Beginners - A Topical Guide". It is only $9.99 at Amazon or Barnes. >> I've attached a TOC. >> >> Kenn >> >> On Thu, Nov 27, 2014 at 7:38 AM, Drew <drew.bent...@gmail.com> wrote: >> >>> Do the users who do not show up have the proper permissions to be >>> assigned the ticket? >>> >>> On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein <borepst...@gmail.com> >>> wrote: >>> > Hello listmates, >>> > >>> > I have just encountered a strange situation. Apparently, as I am >>> trying to >>> > assign a ticket, some users do show up in the "Owner" pulldown and >>> others do >>> > not. Thus far, I have failed to see what the selection criteria is >>> there. >>> > >>> > Any help with this will be greatly appreciated. >>> > >>> > Cheers, >>> > >>> > Boris. >>> >> >>
