[rt-users] French actions menu on RT 4.0.19 (Ubuntu 14.04 LTS)
Hello, I'm using RT 4.0.19 on a server running Ubuntu 14.04 LTS. That's the last available RT release on this version. I have a small issue. Some actions menu entries aren't translated in French although the fr.po file got them : - Open It - Stall - Reject Could someone tell me which file can I edit to fix this ? Our RT is only used in French, so it won't be an issue to tweak the code a bit. Thanks, -- Guillaume Hilt
[rt-users] Autocomplete vs. Drop-down for 'Owner'
RT 4.2.11 I'm failing to find where in the code this 50 privileged users = use autocompleter logic is. Where can I override this so that the drop-down remains in place? I don't see that 50 token anywhere with a conditional around it. Our value for $AutocompleteOwners is the default, 0, meaning use the drop down until 50 exist We want our 51-60 users to have the drop down always. Someone point me in the right direction in the code, please?
Re: [rt-users] Autocomplete vs. Drop-down for 'Owner'
On 04/06/15 03:20 PM, Jeff Blaine wrote: RT 4.2.11 I'm failing to find where in the code this 50 privileged users = use autocompleter logic is. Where can I override this so that the drop-down remains in place? I don't see that 50 token anywhere with a conditional around it. Our value for $AutocompleteOwners is the default, 0, meaning use the drop down until 50 exist We want our 51-60 users to have the drop down always. Someone point me in the right direction in the code, please? Elements/SelectOwnerDropdown around line 82.
Re: [rt-users] Configuring fetchmail to poll emails to respective queues.
On Thu, 4 Jun 2015 12:31:57 + Bob Shaker rsha...@ardencompanies.com wrote: You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields. This isn't a good idea, though it does _work_. The problem is when someone records a comment, and it gets sent out just to your company -- but From the one address you have set. When some well-meaning person replies to that mail, it will come into the address RT uses for correspondence -- and then the end-user will get the information that you intended to be a comment. This is at best confusing, and at worst horribly embarrassing. - Alex
Re: [rt-users] Configuring fetchmail to poll emails to respective queues.
Hi Landon, Thanks for your information –but as per my original post I have already mentioned that I tried –option ‘it support’ with single quotes but it didn’t work too. Though I will check the rt logs in case I can find out something. Also, please clarify as why we require 2 separate email accounts for correspond comment. As per my understanding the following should happen: Requestor -- sending issue email to -- ithelpd...@domain.co.ukmailto:ithelpd...@domain.co.uk -- get logged into -- RT System as new ticket Now what will be the role of the second email that is being asked for the comment i.e. ithelpdesk-comm...@domain.co.ukmailto:ithelpdesk-comm...@domain.co.uk in it. Please clarify. Kind Regards, Rohit Gupta IT Infrastructure Manager Synchronized Communications Ltd [New-RGB-logo-invoice] Unit 5, Stonefield Way, South Ruislip Middlesex London UK– HA4 0JS DDI: +44(0)208 185 6163 Fax: +44(0)208 845 3657 Email: rohit.gu...@syncoms.co.ukmailto:rohit.gu...@syncoms.co.uk Web: www.syncoms.co.ukhttp://www.syncoms.co.uk/ P please don't print this e-mail unless you really need to Confidentiality Noticehttp://www.syncoms.co.uk/Legal.html | Legalhttp://www.syncoms.co.uk/Legal.html | Disclaimerhttp://www.syncoms.co.uk/Disclaimer.html [image005][Kite-Mark-Blue-2010] From: Landon Stewart [mailto:lstew...@iweb.com] Sent: 02 June 2015 21:04 To: Rohit Gupta Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues. Your —queue option is incorrect in your fetchmail configuration. Use the name of the queue here. Since it has spaces you'll have to use quotation marks. Oops, I should have mentioned you'll need to use single quotes instead of double quotes for the queue name since you are enclosing the whole command in double quotes. Landon Stewart : lstew...@iweb.commailto:lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932
Re: [rt-users] Configuring fetchmail to poll emails to respective queues.
Dear All \ Landon, Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor. But, I would still appreciate any one can clarify the reason to create 2 separate emails for correspond and comment. Kind Regards, Rohit Gupta
Re: [rt-users] French actions menu on RT 4.0.19 (Ubuntu 14.04 LTS)
Le 04/06/2015 12:23, Guillaume Hilt a écrit : Hello, I'm using RT 4.0.19 on a server running Ubuntu 14.04 LTS. That's the last available RT release on this version. I have a small issue. Some actions menu entries aren't translated in French although the fr.po file got them : - Open It - Stall - Reject on 4.0.19, they are in fr.po, but unstranslated. to fix it on your instant, create a file fr.po in local rt directory: local/po/fr.po (don't know the exact path for ubuntu) with content such as: --snip --- msgid msgstr MIME-Version: 1.0\n Content-Type: text/plain; charset=UTF-8\n Content-Transfer-Encoding: 8bit\n msgid Open It msgstr Ouvrir msgid Reject msgstr Rejeter ... --snip --- then restart your web server. you are also welcome on https://translations.launchpad.net/rt to update missing translations :) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Configuring fetchmail to poll emails to respective queues.
You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields. From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rohit Gupta Sent: Thursday, June 4, 2015 6:17 AM To: Rohit Gupta; Landon Stewart Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues. Dear All \ Landon, Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor. But, I would still appreciate any one can clarify the reason to create 2 separate emails for correspond and comment. Kind Regards, Rohit Gupta ARDEN A Global Company Celebrating over 50 years of making your life more comfortable! This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus Server.
Re: [rt-users] Configuring fetchmail to poll emails to respective queues.
Hi, Two sperate emails are usefull two clarify the two roles (Correspond and Comment a ticket). When you select correspond, an email will be sent two the requestor and Ccs of the ticket whilst nothing will be sent to the requestor when using comments. It is usefull if you use a queue to correspond whith customers for instance and if you want to adds messages that not concerns your customer. I think that two addresses are needed if you are not using the RT WebUI but only emails. Hope it helps Loic Cadoret IT Technician Keyyo Le 04/06/2015 14:31, Bob Shaker a écrit : You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields. *From:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Rohit Gupta *Sent:* Thursday, June 4, 2015 6:17 AM *To:* Rohit Gupta; Landon Stewart *Cc:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] Configuring fetchmail to poll emails to respective queues. Dear All \ Landon, Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor. But, I would still appreciate any one can clarify the reason to create 2 separate emails for correspond and comment. Kind Regards, *Rohit Gupta* ARDEN A Global Company Celebrating over 50 years of making your life more comfortable! This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus Server.
[rt-users] upgrade to 4.2.x and mod_rewrite
Hi,
We somehow managed to upgrade from 3.8 to 4.2.11, yesterday but it seems
something changed with RT so our Apache mod_rewrite rules doesn't work
anymore.
To beautify the URL in the mail templates we shorten it for our
customers like
{RT-Config-Get('WebURL')}ticket/{$Ticket-id}
and created a rewrite rule accordingly
RewriteRule ^/[Tt]icket/([0-9]+)$ /Ticket/Display.html?id=$1 [L]
I can see in the Apache logs that the rewrite is still working but RT
doesn't seem to look at it.
Did I miss something during the upgrade?
BR,
Marc
--
Acceleris AG
