You can use a shared rt-correspondance@ and rt-comment@ address. RT will
use the ticket # when reading to modify the ticket accordingly.
I have about 30 or so queues, and I use common rt-correspondance@ and
rt-comments@ as you are asking about, without issue.
Trev
On Mon, Dec 28, 2015 at 6:42 AM, Asanka Gunasekera <
asanka_gunasek...@yahoo.co.uk> wrote:
> Hi just wondering whether it is possible to use just 2 email addresses for
> all the queues. Once for correspondence and another for comment. In my RT
> implementation I have about 25 queus and each queue needs minimum of 1
> dedicated mail account. If above is possible please let me know guide hot
> to achieve this!
>
> Thanks and Regards
>
